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(upbeat music)

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- Costco culture to me
means giving everything

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back to the member that we possibly can.

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- To me, Costco culture is all
about doing the right thing.

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- I think about fairness and transparency

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in all aspects of our business.

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(upbeat music)

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- Two things come to mind
when I hear Costco culture,

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respect and security.

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Security because the company
takes care of its employees

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and we all feel very safe on our jobs

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as long as we do our jobs,

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and respect for us as
individuals and us as a group.

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- I get excited when I know

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I have to get up in the
morning to come to work.

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- Culture is a way of life
for a group of people.

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Since I came to this country

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I worked for big corporations
and companies before,

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but when I came to Costco
I see the difference.

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The difference is how much
Costco cares about employees.

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- To me, Costco culture
makes us who we are.

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It's what makes Costco different
from any other company.

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- Costco changed my life and my family,

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and I'm very proud to work in Costco.

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- Costco is everything.

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We do everything the
right way, the Costco way.

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- Costco being what it
is, a great company.

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It tells you to do the
things on a great basis.

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- Everything, because
Costco changed my life

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and give me opportunity

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the things that we don't
have in another company,

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only in Costco.

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- Growing as a professional, I'm young.

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I'm thankful for being here.

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I love Costco. (laughs)

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- Member service and quality.

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It's what we do and how we do it.

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- To me, Costco is a family.

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I've never met so many people

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that care about you at your workplace.

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I've seen so many people

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helped out by their fellow employees

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that I just love the family values,

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and the family atmosphere at Costco.

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- In one word?

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Cheese.

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For my family,

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Buying one block of
Tillamook cheese once a month

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saves me 60 bucks a year.

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That's culture to me.

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- The quality of our products,

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the trust in our products for our members,

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and our outstanding pricing.

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People come to us because they trust us,

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they know our products are great.

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- High intensity, bringing
your A game, gotta have it.

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- Costco culture to me is diversity,

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'cause not only do we all have differences

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but here at Costco we embrace them.

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- Hola.

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- G'day, mate.

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- Konnichiwa.

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- Annyeong.

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- Bonjour.

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(upbeat music)

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- Member service, team
work, and dedication.

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(speaking in foreign language)

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- Different ethnic
backgrounds and diversity.

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- Having fantastic products
at competitive prices.

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- The best service we ever
had to offer to the member.

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- Everybody work together.

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(speaking in foreign language)

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Everybody is happy.

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- Big and respectful family.

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- Good team player.

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- Respect.

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Respect for our members,

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respect for all our
employees, and our management.

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- Costco culture to me
is a family-oriented,

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fast paced, fun, work environment.

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- A culture of opportunity,

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and not just competitive opportunity,

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but an opportunity to
grow together as a team.

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- It's the best possible
service for our members

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at the best possible price.

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- Costco is all about moment of truth

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and how we serve our members ensuring

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that they leave here
happy and with a smile.

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(speaking in foreign language)

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- Absolute service.

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There's a helping hand
whenever you need one,

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an honest spirit if
ever you need that too,

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and an incorrigible experience all around.

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It's fun to be here.

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- Being friendly to the customer, respect.

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- Growing, learning, and
challenging myself daily

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and it means encouraging our employees

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to grow, and learn, and
challenging themselves as well.

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- Working smarter not harder.

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- Helping members of our community
with their shopping needs

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for their families and businesses.

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- Being in a fun, diverse environment

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where you have great people to work for,

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the ability to grow as a
person and as a professional.

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- Doing your best for your members,

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for yourself, and the community.

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- Costco culture to me
is all about dedication,

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having fun, and giving the
member superior service.

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- It's a sense of belonging.

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It's a sense of coming to
work, doing your very best,

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and giving our members a
good shopping experience.

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(speaking in foreign language)

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- Great place to work, takes care of us,

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so we take care of Costco.

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- Costco culture is difficult
to sum up in a few words.

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Mainly because in the time I've been here,

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I've come to see it embody
so many different things.

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Starting with having fun,
challenging yourself,

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and that hard work does pay off.

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For me though the foundation
of all of this is respect,

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mutual respect for our
members, our employees,

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and the principles that we stand for.

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That's what sets Costco apart

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and that's why I love
coming to work every day.

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- Taking care of our
employees in any way possible,

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and ensuring that we maintain

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this Costco culture moving forward.

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- Costco culture means
to me is that every role

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within the warehouse is important,

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from the lot attendants
to our warehouse manager.

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- Provide quality goods and
services to our valuable members

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by ensuring we follow
Costco's code of ethics.

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- Being showtime ready at all times.

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(speaking in foreign language)

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- It's a lifestyle, just
getting to meet new people,

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learning new trades.

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- We always have to have
the best quality merchandise

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at the best possible price.

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- Our Costco culture is very diverse

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and in a way we're
reflecting that of Toronto.

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Our warehouse is made up
of many different cultures

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that come together to
work for the same goal,

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which is great member service.

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- Costco culture is represented
greatly here at this

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location by having members
returning and saying, I love you.

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- Having fun working together

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and providing exceptional service.

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- We're actually a close knit family

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that I trust and I can talk to,

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and I can actually come
here without thinking,

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oh, I'm going to work.

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I'm actually coming here
to see my second family.

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- I love Costco.

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I am very happy.

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I'm always going to try to do my best.

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- Costco is a place where every

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type of family can come over here.

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- Costco culture to me

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is more family orientated
and member service.

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We're big on member service,

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so just making sure members are satisfied.

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- Trying to show how
we can help the member.

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- Costco's diverse.

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We've got products from around the world.

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We've got members from around the world,

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and we've got employees
from around the world.

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What more could you ask for?

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- Doing the best of your ability,

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but to take a step beyond that to ensure

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that every visit from our
members is a special one.

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- Personally for me,
Costco is a lot of fun job.

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- Being proud of where we work.

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- Family people who work together

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to take care of the
members and each other.

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- Shopping from a place that provides you

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the best quality for the lowest price.

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- A passionate community
of people who band together

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to help each other and our members.

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- A diverse group of unique individuals

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working together towards a common goal.

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- Diversity.

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It's working in a fantastic
company that gives you

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the opportunity to grow
at a very fast pace.

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(speaking in foreign language)

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- Working in a helpful and
family-oriented atmosphere.

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- Costco culture means all
right, all right, all right.

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(upbeat music)

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(speaking in foreign language)

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(upbeat music)

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(speaking in foreign language)

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- Open opportunity for everyone.

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I can do it, you can do
it, Costco can do it.

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Costco Korea.

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(upbeat music)

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00:08:03,966 --> 00:08:07,883
(speaking in foreign language)

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(upbeat music)

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- Costco is my family.

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- A sense of community.

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Community with our members,

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and community among the staff members.

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(upbeat music)

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(speaking in foreign language)

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- And open, easygoing
(speaking in foreign language).

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(speaking in foreign language)

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- Costco loves to talk about culture.

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Everyone knows Costco's very simple,

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but I suppose that everyone kind of works

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towards keeping that true,
that's Costco culture.

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- Providing the best member service

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that we can to each member.

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- Great benefits which is optical, dental,

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and they pay very well,
and they look after you.

213
00:10:06,192 --> 00:10:09,050
- Treat people right they'll
you right, simple as that.

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- Happy employees and happy members.

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- The best wages and job security.

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- Doing the right thing.

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- A friendly smiley face
when you walk in the door.

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- Feeling valued as an employee.

219
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- Keeping our prices low
and our members happy.

220
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- The training and
confidence I need to succeed,

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- A lifelong career with great
potential for advancement,

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even internationally.

223
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- Teaching people every
day what they need to learn

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to progress through the business.

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It's about promoting
teamwork, walking the talk.

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- Take care of the members
and also the staff.

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- Being part of one big happy family.

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Yeah.

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(laughing)

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00:10:49,765 --> 00:10:52,348
(upbeat music)