0:00:00.000,0:00:02.583
(upbeat music)

0:00:07.840,0:00:10.240
- Costco culture to me[br]means giving everything

0:00:10.240,0:00:12.624
back to the member that we possibly can.

0:00:12.624,0:00:15.530
- To me, Costco culture is all[br]about doing the right thing.

0:00:15.530,0:00:17.780
- I think about fairness and transparency

0:00:17.780,0:00:19.885
in all aspects of our business.

0:00:19.885,0:00:23.110
(upbeat music)

0:00:23.110,0:00:25.460
- Two things come to mind[br]when I hear Costco culture,

0:00:25.460,0:00:27.640
respect and security.

0:00:27.640,0:00:30.040
Security because the company[br]takes care of its employees

0:00:30.040,0:00:31.790
and we all feel very safe on our jobs

0:00:31.790,0:00:33.660
as long as we do our jobs,

0:00:33.660,0:00:37.590
and respect for us as[br]individuals and us as a group.

0:00:37.590,0:00:39.010
- I get excited when I know

0:00:39.010,0:00:40.903
I have to get up in the[br]morning to come to work.

0:00:40.903,0:00:44.100
- Culture is a way of life[br]for a group of people.

0:00:44.100,0:00:45.770
Since I came to this country

0:00:45.770,0:00:49.480
I worked for big corporations[br]and companies before,

0:00:49.480,0:00:52.160
but when I came to Costco[br]I see the difference.

0:00:52.160,0:00:55.270
The difference is how much[br]Costco cares about employees.

0:00:55.270,0:00:57.830
- To me, Costco culture[br]makes us who we are.

0:00:57.830,0:01:00.280
It's what makes Costco different[br]from any other company.

0:01:00.280,0:01:03.600
- Costco changed my life and my family,

0:01:03.600,0:01:07.220
and I'm very proud to work in Costco.

0:01:07.220,0:01:08.300
- Costco is everything.

0:01:08.300,0:01:11.320
We do everything the[br]right way, the Costco way.

0:01:11.320,0:01:14.300
- Costco being what it[br]is, a great company.

0:01:14.300,0:01:16.980
It tells you to do the[br]things on a great basis.

0:01:16.980,0:01:20.400
- Everything, because[br]Costco changed my life

0:01:20.400,0:01:22.450
and give me opportunity

0:01:22.450,0:01:26.190
the things that we don't[br]have in another company,

0:01:26.190,0:01:28.360
only in Costco.

0:01:28.360,0:01:31.690
- Growing as a professional, I'm young.

0:01:31.690,0:01:34.278
I'm thankful for being here.

0:01:34.278,0:01:35.111
I love Costco. (laughs)

0:01:35.111,0:01:36.490
- Member service and quality.

0:01:36.490,0:01:38.730
It's what we do and how we do it.

0:01:38.730,0:01:40.540
- To me, Costco is a family.

0:01:40.540,0:01:42.600
I've never met so many people

0:01:42.600,0:01:45.780
that care about you at your workplace.

0:01:45.780,0:01:48.580
I've seen so many people

0:01:48.580,0:01:50.660
helped out by their fellow employees

0:01:50.660,0:01:54.000
that I just love the family values,

0:01:54.000,0:01:56.880
and the family atmosphere at Costco.

0:01:56.880,0:01:57.950
- In one word?

0:01:57.950,0:01:59.060
Cheese.

0:01:59.060,0:02:00.110
For my family,

0:02:00.110,0:02:03.580
Buying one block of[br]Tillamook cheese once a month

0:02:03.580,0:02:06.500
saves me 60 bucks a year.

0:02:06.500,0:02:08.740
That's culture to me.

0:02:08.740,0:02:10.199
- The quality of our products,

0:02:10.199,0:02:12.980
the trust in our products for our members,

0:02:12.980,0:02:14.680
and our outstanding pricing.

0:02:14.680,0:02:16.470
People come to us because they trust us,

0:02:16.470,0:02:17.740
they know our products are great.

0:02:17.740,0:02:20.470
- High intensity, bringing[br]your A game, gotta have it.

0:02:20.470,0:02:22.380
- Costco culture to me is diversity,

0:02:22.380,0:02:24.030
'cause not only do we all have differences

0:02:24.030,0:02:25.780
but here at Costco we embrace them.

0:02:28.010,0:02:28.843
- Hola.

0:02:28.843,0:02:30.949
- G'day, mate.

0:02:30.949,0:02:31.948
- Konnichiwa.

0:02:31.948,0:02:33.640
- Annyeong.

0:02:33.640,0:02:34.948
- Bonjour.

0:02:34.948,0:02:37.660
(upbeat music)

0:02:37.660,0:02:40.095
- Member service, team[br]work, and dedication.

0:02:40.095,0:02:44.070
(speaking in foreign language)

0:02:44.070,0:02:45.960
- Different ethnic[br]backgrounds and diversity.

0:02:45.960,0:02:49.580
- Having fantastic products[br]at competitive prices.

0:02:49.580,0:02:52.330
- The best service we ever[br]had to offer to the member.

0:02:52.330,0:02:53.408
- Everybody work together.

0:02:53.408,0:02:54.470
(speaking in foreign language)

0:02:54.470,0:02:55.680
Everybody is happy.

0:02:55.680,0:02:57.460
- Big and respectful family.

0:02:57.460,0:02:58.590
- Good team player.

0:02:58.590,0:02:59.572
- Respect.

0:02:59.572,0:03:00.405
Respect for our members,

0:03:00.405,0:03:03.460
respect for all our[br]employees, and our management.

0:03:03.460,0:03:06.830
- Costco culture to me[br]is a family-oriented,

0:03:06.830,0:03:09.655
fast paced, fun, work environment.

0:03:09.655,0:03:11.470
- A culture of opportunity,

0:03:11.470,0:03:13.130
and not just competitive opportunity,

0:03:13.130,0:03:16.070
but an opportunity to[br]grow together as a team.

0:03:16.070,0:03:18.357
- It's the best possible[br]service for our members

0:03:18.357,0:03:19.970
at the best possible price.

0:03:19.970,0:03:22.010
- Costco is all about moment of truth

0:03:22.010,0:03:24.094
and how we serve our members ensuring

0:03:24.094,0:03:27.172
that they leave here[br]happy and with a smile.

0:03:27.172,0:03:30.420
(speaking in foreign language)

0:03:30.420,0:03:31.850
- Absolute service.

0:03:31.850,0:03:33.970
There's a helping hand[br]whenever you need one,

0:03:33.970,0:03:36.640
an honest spirit if[br]ever you need that too,

0:03:36.640,0:03:39.450
and an incorrigible experience all around.

0:03:39.450,0:03:40.680
It's fun to be here.

0:03:40.680,0:03:43.790
- Being friendly to the customer, respect.

0:03:43.790,0:03:46.540
- Growing, learning, and[br]challenging myself daily

0:03:46.540,0:03:48.100
and it means encouraging our employees

0:03:48.100,0:03:50.410
to grow, and learn, and[br]challenging themselves as well.

0:03:50.410,0:03:52.320
- Working smarter not harder.

0:03:52.320,0:03:55.070
- Helping members of our community[br]with their shopping needs

0:03:55.070,0:03:56.320
for their families and businesses.

0:03:56.320,0:03:59.560
- Being in a fun, diverse environment

0:03:59.560,0:04:01.567
where you have great people to work for,

0:04:01.567,0:04:05.380
the ability to grow as a[br]person and as a professional.

0:04:05.380,0:04:07.050
- Doing your best for your members,

0:04:07.050,0:04:09.100
for yourself, and the community.

0:04:09.100,0:04:11.620
- Costco culture to me[br]is all about dedication,

0:04:11.620,0:04:14.430
having fun, and giving the[br]member superior service.

0:04:14.430,0:04:15.640
- It's a sense of belonging.

0:04:15.640,0:04:17.760
It's a sense of coming to[br]work, doing your very best,

0:04:17.760,0:04:20.048
and giving our members a[br]good shopping experience.

0:04:20.048,0:04:23.966
(speaking in foreign language)

0:04:27.890,0:04:30.730
- Great place to work, takes care of us,

0:04:30.730,0:04:32.930
so we take care of Costco.

0:04:32.930,0:04:35.370
- Costco culture is difficult[br]to sum up in a few words.

0:04:35.370,0:04:36.900
Mainly because in the time I've been here,

0:04:36.900,0:04:39.140
I've come to see it embody[br]so many different things.

0:04:39.140,0:04:41.460
Starting with having fun,[br]challenging yourself,

0:04:41.460,0:04:43.470
and that hard work does pay off.

0:04:43.470,0:04:45.980
For me though the foundation[br]of all of this is respect,

0:04:45.980,0:04:48.370
mutual respect for our[br]members, our employees,

0:04:48.370,0:04:50.070
and the principles that we stand for.

0:04:50.070,0:04:51.290
That's what sets Costco apart

0:04:51.290,0:04:52.800
and that's why I love[br]coming to work every day.

0:04:52.800,0:04:55.290
- Taking care of our[br]employees in any way possible,

0:04:55.290,0:04:56.710
and ensuring that we maintain

0:04:56.710,0:04:58.530
this Costco culture moving forward.

0:04:58.530,0:05:01.100
- Costco culture means[br]to me is that every role

0:05:01.100,0:05:03.000
within the warehouse is important,

0:05:03.000,0:05:05.690
from the lot attendants[br]to our warehouse manager.

0:05:05.690,0:05:08.400
- Provide quality goods and[br]services to our valuable members

0:05:08.400,0:05:11.160
by ensuring we follow[br]Costco's code of ethics.

0:05:11.160,0:05:13.263
- Being showtime ready at all times.

0:05:13.263,0:05:17.130
(speaking in foreign language)

0:05:17.130,0:05:19.440
- It's a lifestyle, just[br]getting to meet new people,

0:05:19.440,0:05:20.410
learning new trades.

0:05:20.410,0:05:23.020
- We always have to have[br]the best quality merchandise

0:05:23.020,0:05:24.770
at the best possible price.

0:05:24.770,0:05:26.970
- Our Costco culture is very diverse

0:05:26.970,0:05:29.550
and in a way we're[br]reflecting that of Toronto.

0:05:29.550,0:05:31.980
Our warehouse is made up[br]of many different cultures

0:05:31.980,0:05:34.360
that come together to[br]work for the same goal,

0:05:34.360,0:05:35.760
which is great member service.

0:05:35.760,0:05:38.470
- Costco culture is represented[br]greatly here at this

0:05:38.470,0:05:41.760
location by having members[br]returning and saying, I love you.

0:05:41.760,0:05:43.230
- Having fun working together

0:05:44.351,0:05:45.860
and providing exceptional service.

0:05:45.860,0:05:47.430
- We're actually a close knit family

0:05:47.430,0:05:49.550
that I trust and I can talk to,

0:05:49.550,0:05:51.240
and I can actually come[br]here without thinking,

0:05:51.240,0:05:52.470
oh, I'm going to work.

0:05:52.470,0:05:54.950
I'm actually coming here[br]to see my second family.

0:05:54.950,0:05:56.458
- I love Costco.

0:05:56.458,0:05:57.791
I am very happy.

0:05:58.921,0:06:01.500
I'm always going to try to do my best.

0:06:01.500,0:06:03.870
- Costco is a place where every

0:06:03.870,0:06:05.883
type of family can come over here.

0:06:05.883,0:06:07.420
- Costco culture to me

0:06:07.420,0:06:10.680
is more family orientated[br]and member service.

0:06:10.680,0:06:12.150
We're big on member service,

0:06:12.150,0:06:16.180
so just making sure members are satisfied.

0:06:16.180,0:06:18.550
- Trying to show how[br]we can help the member.

0:06:18.550,0:06:19.550
- Costco's diverse.

0:06:19.550,0:06:21.110
We've got products from around the world.

0:06:21.110,0:06:22.407
We've got members from around the world,

0:06:22.407,0:06:24.350
and we've got employees[br]from around the world.

0:06:24.350,0:06:25.400
What more could you ask for?

0:06:25.400,0:06:27.510
- Doing the best of your ability,

0:06:27.510,0:06:30.070
but to take a step beyond that to ensure

0:06:30.070,0:06:33.050
that every visit from our[br]members is a special one.

0:06:33.050,0:06:36.280
- Personally for me,[br]Costco is a lot of fun job.

0:06:36.280,0:06:38.120
- Being proud of where we work.

0:06:38.120,0:06:39.780
- Family people who work together

0:06:39.780,0:06:41.450
to take care of the[br]members and each other.

0:06:41.450,0:06:43.298
- Shopping from a place that provides you

0:06:43.298,0:06:45.860
the best quality for the lowest price.

0:06:45.860,0:06:48.580
- A passionate community[br]of people who band together

0:06:48.580,0:06:50.600
to help each other and our members.

0:06:50.600,0:06:52.630
- A diverse group of unique individuals

0:06:52.630,0:06:54.400
working together towards a common goal.

0:06:54.400,0:06:55.620
- Diversity.

0:06:55.620,0:06:58.280
It's working in a fantastic[br]company that gives you

0:06:58.280,0:07:01.079
the opportunity to grow[br]at a very fast pace.

0:07:01.079,0:07:05.130
(speaking in foreign language)

0:07:05.130,0:07:08.030
- Working in a helpful and[br]family-oriented atmosphere.

0:07:08.030,0:07:11.690
- Costco culture means all[br]right, all right, all right.

0:07:12.890,0:07:15.473
(upbeat music)

0:07:16.327,0:07:20.244
(speaking in foreign language)

0:07:32.149,0:07:34.732
(upbeat music)

0:07:35.664,0:07:39.581
(speaking in foreign language)

0:07:53.512,0:07:55.930
- Open opportunity for everyone.

0:07:55.930,0:07:59.059
I can do it, you can do[br]it, Costco can do it.

0:07:59.059,0:08:00.630
Costco Korea.

0:08:00.630,0:08:03.966
(upbeat music)

0:08:03.966,0:08:07.883
(speaking in foreign language)

0:08:43.284,0:08:46.411
(upbeat music)

0:08:46.411,0:08:47.770
- Costco is my family.

0:08:47.770,0:08:49.054
- A sense of community.

0:08:49.054,0:08:50.640
Community with our members,

0:08:50.640,0:08:52.950
and community among the staff members.

0:08:52.950,0:08:56.228
(upbeat music)

0:08:56.228,0:09:00.145
(speaking in foreign language)

0:09:29.291,0:09:34.291
- And open, easygoing[br](speaking in foreign language).

0:09:34.902,0:09:38.819
(speaking in foreign language)

0:09:39.920,0:09:41.590
- Costco loves to talk about culture.

0:09:41.590,0:09:43.160
Everyone knows Costco's very simple,

0:09:43.160,0:09:47.040
but I suppose that everyone kind of works

0:09:47.040,0:09:52.040
towards keeping that true,[br]that's Costco culture.

0:09:55.436,0:09:56.727
- Providing the best member service

0:09:56.727,0:09:58.550
that we can to each member.

0:09:58.550,0:10:01.800
- Great benefits which is optical, dental,

0:10:01.800,0:10:06.192
and they pay very well,[br]and they look after you.

0:10:06.192,0:10:09.050
- Treat people right they'll[br]you right, simple as that.

0:10:09.050,0:10:11.310
- Happy employees and happy members.

0:10:11.310,0:10:14.090
- The best wages and job security.

0:10:14.090,0:10:15.110
- Doing the right thing.

0:10:15.110,0:10:17.843
- A friendly smiley face[br]when you walk in the door.

0:10:17.843,0:10:20.303
- Feeling valued as an employee.

0:10:20.303,0:10:23.270
- Keeping our prices low[br]and our members happy.

0:10:23.270,0:10:26.280
- The training and[br]confidence I need to succeed,

0:10:26.280,0:10:28.820
- A lifelong career with great[br]potential for advancement,

0:10:28.820,0:10:29.980
even internationally.

0:10:29.980,0:10:32.750
- Teaching people every[br]day what they need to learn

0:10:32.750,0:10:34.160
to progress through the business.

0:10:34.160,0:10:37.080
It's about promoting[br]teamwork, walking the talk.

0:10:37.080,0:10:40.050
- Take care of the members[br]and also the staff.

0:10:40.050,0:10:42.627
- Being part of one big happy family.

0:10:44.080,0:10:44.913
Yeah.

0:10:46.957,0:10:49.765
(laughing)

0:10:49.765,0:10:52.348
(upbeat music)