WEBVTT

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In this video, we will show you how to
resolve error 523.

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Error 523 means that the Smaart machine ID
has changed.

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This is most commonly caused by upgrading
your operating system, or changing major

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hardware components like the RAM or Hard
Disk Drive of your computer.

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Windows 10 users will often experience
this error when applying major OS upgrades

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to Windows 10, like the “Fall Creators
Update”.

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In Smaart v8, Error 523 sometimes does not
appear until you attempt activation.

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To resolve the error, simply close Smaart
and delete the "Smaart 8 dot ticket" file.

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For Windows 7, 8, and 10 users, this file
will be located in the

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"C:\Users\Public\Ticket" directory.

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Mac OSX users will find it located under
"(harddrive)\Users\Shared\Ticket"

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Please note that you should not deactivate
or uninstall Smaart in an attempt to solve

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this error, or you will require assistance
from technical support

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to reactivate your installation.

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When upgrading your operating system, it
is recommended

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to always leave Smaart activated.

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If you are running Smaart v8, you will
likely have a seamless transition,

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without experiencing a machine ID 
change at all.

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Once the ticket file is deleted, start
Smaart.

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If you are asked to restore a missing
activated license, click "No".

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Now you should see the first activation
screen in Smaart,

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along with your new
machine ID.

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If you have an open installation spot on
your license,

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you can use "Activate Online
Now" to activate again.

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Make sure that you also send us an email
to request the removal of the old ID.

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If you do not have an open installation
spot, you'll need to first send an email

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to support@rationalacoustics.com,

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and request the removal of the old ID
before you can activate again.

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Remember to include your license number,
the old machine ID from your license page,

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and the new machine ID from the Smaart
activation screen.

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For further assistance and support,

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please visit us at 
rationalacoustics.com\support.