In this video, we will show you how to
resolve error 523.

Error 523 means that the Smaart machine ID
has changed.

This is most commonly caused by upgrading
your operating system, or changing major

hardware components like the RAM or Hard
Disk Drive of your computer.

Windows 10 users will often experience
this error when applying major OS upgrades

to Windows 10, like the “Fall Creators
Update”.

In Smaart v8, Error 523 sometimes does not
appear until you attempt activation.

To resolve the error, simply close Smaart
and delete the "Smaart 8 dot ticket" file.

For Windows 7, 8, and 10 users, this file
will be located in the

"C:\Users\Public\Ticket" directory.

Mac OSX users will find it located under
"(harddrive)\Users\Shared\Ticket"

Please note that you should not deactivate
or uninstall Smaart in an attempt to solve

this error, or you will require assistance
from technical support

to reactivate your installation.

When upgrading your operating system, it
is recommended

to always leave Smaart activated.

If you are running Smaart v8, you will
likely have a seamless transition,

without experiencing a machine ID 
change at all.

Once the ticket file is deleted, start
Smaart.

If you are asked to restore a missing
activated license, click "No".

Now you should see the first activation
screen in Smaart,

along with your new
machine ID.

If you have an open installation spot on
your license,

you can use "Activate Online
Now" to activate again.

Make sure that you also send us an email
to request the removal of the old ID.

If you do not have an open installation
spot, you'll need to first send an email

to support@rationalacoustics.com,

and request the removal of the old ID
before you can activate again.

Remember to include your license number,
the old machine ID from your license page,

and the new machine ID from the Smaart
activation screen.

For further assistance and support,

please visit us at 
rationalacoustics.com\support.