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Dialogue: 0,0:00:07.33,0:00:10.71,Default,,0000,0000,0000,,In this video, we will show you how to\Nresolve error 523.
Dialogue: 0,0:00:12.39,0:00:15.96,Default,,0000,0000,0000,,Error 523 means that the Smaart machine ID\Nhas changed.
Dialogue: 0,0:00:16.56,0:00:18.92,Default,,0000,0000,0000,,This is most commonly caused by upgrading\Nyour operating system, or changing major
Dialogue: 0,0:00:19.58,0:00:24.77,Default,,0000,0000,0000,,hardware components like the RAM or Hard\NDisk Drive of your computer.
Dialogue: 0,0:00:24.77,0:00:29.16,Default,,0000,0000,0000,,Windows 10 users will often experience\Nthis error when applying major OS upgrades
Dialogue: 0,0:00:29.16,0:00:32.52,Default,,0000,0000,0000,,to Windows 10, like the “Fall Creators\NUpdate”.
Dialogue: 0,0:00:32.52,0:00:39.34,Default,,0000,0000,0000,,In Smaart v8, Error 523 sometimes does not\Nappear until you attempt activation.
Dialogue: 0,0:00:39.36,0:00:43.58,Default,,0000,0000,0000,,To resolve the error, simply close Smaart\Nand delete the "Smaart 8 dot ticket" file.
Dialogue: 0,0:00:44.06,0:00:48.30,Default,,0000,0000,0000,,For Windows 7, 8, and 10 users, this file\Nwill be located in the
Dialogue: 0,0:00:48.30,0:00:54.92,Default,,0000,0000,0000,,"C:\Users\Public\Ticket" directory.
Dialogue: 0,0:00:54.97,0:01:03.28,Default,,0000,0000,0000,,Mac OSX users will find it located under\N"(harddrive)\Users\Shared\Ticket"
Dialogue: 0,0:01:03.87,0:01:07.60,Default,,0000,0000,0000,,Please note that you should not deactivate\Nor uninstall Smaart in an attempt to solve
Dialogue: 0,0:01:07.61,0:01:10.66,Default,,0000,0000,0000,,this error, or you will require assistance\Nfrom technical support
Dialogue: 0,0:01:10.66,0:01:12.88,Default,,0000,0000,0000,,to reactivate your installation.
Dialogue: 0,0:01:12.93,0:01:15.56,Default,,0000,0000,0000,,When upgrading your operating system, it\Nis recommended
Dialogue: 0,0:01:15.56,0:01:17.63,Default,,0000,0000,0000,,to always leave Smaart activated.
Dialogue: 0,0:01:17.88,0:01:21.76,Default,,0000,0000,0000,,If you are running Smaart v8, you will\Nlikely have a seamless transition,
Dialogue: 0,0:01:21.77,0:01:24.77,Default,,0000,0000,0000,,without experiencing a machine ID \Nchange at all.
Dialogue: 0,0:01:25.80,0:01:28.80,Default,,0000,0000,0000,,Once the ticket file is deleted, start\NSmaart.
Dialogue: 0,0:01:28.82,0:01:31.94,Default,,0000,0000,0000,,If you are asked to restore a missing\Nactivated license, click "No".
Dialogue: 0,0:01:34.46,0:01:37.37,Default,,0000,0000,0000,,Now you should see the first activation\Nscreen in Smaart,
Dialogue: 0,0:01:37.37,0:01:40.24,Default,,0000,0000,0000,,along with your new\Nmachine ID.
Dialogue: 0,0:01:40.24,0:01:42.34,Default,,0000,0000,0000,,If you have an open installation spot on\Nyour license,
Dialogue: 0,0:01:42.34,0:01:45.55,Default,,0000,0000,0000,,you can use "Activate Online\NNow" to activate again.
Dialogue: 0,0:01:45.55,0:01:50.03,Default,,0000,0000,0000,,Make sure that you also send us an email\Nto request the removal of the old ID.
Dialogue: 0,0:01:51.90,0:01:55.34,Default,,0000,0000,0000,,If you do not have an open installation\Nspot, you'll need to first send an email
Dialogue: 0,0:01:55.34,0:01:57.86,Default,,0000,0000,0000,,to support@rationalacoustics.com,
Dialogue: 0,0:01:57.86,0:02:01.48,Default,,0000,0000,0000,,and request the removal of the old ID\Nbefore you can activate again.
Dialogue: 0,0:02:01.77,0:02:06.45,Default,,0000,0000,0000,,Remember to include your license number,\Nthe old machine ID from your license page,
Dialogue: 0,0:02:06.45,0:02:10.42,Default,,0000,0000,0000,,and the new machine ID from the Smaart\Nactivation screen.
Dialogue: 0,0:02:10.82,0:02:13.26,Default,,0000,0000,0000,,For further assistance and support,
Dialogue: 0,0:02:13.26,0:02:17.65,Default,,0000,0000,0000,,please visit us at \Nrationalacoustics.com\support.\N