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In this video, we will show you how to[br]resolve error 523.

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Error 523 means that the Smaart machine ID[br]has changed.

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This is most commonly caused by upgrading[br]your operating system, or changing major

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hardware components like the RAM or Hard[br]Disk Drive of your computer.

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Windows 10 users will often experience[br]this error when applying major OS upgrades

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to Windows 10, like the “Fall Creators[br]Update”.

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In Smaart v8, Error 523 sometimes does not[br]appear until you attempt activation.

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To resolve the error, simply close Smaart[br]and delete the "Smaart 8 dot ticket" file.

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For Windows 7, 8, and 10 users, this file[br]will be located in the

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"C:\Users\Public\Ticket" directory.

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Mac OSX users will find it located under[br]"(harddrive)\Users\Shared\Ticket"

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Please note that you should not deactivate[br]or uninstall Smaart in an attempt to solve

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this error, or you will require assistance[br]from technical support

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to reactivate your installation.

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When upgrading your operating system, it[br]is recommended

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to always leave Smaart activated.

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If you are running Smaart v8, you will[br]likely have a seamless transition,

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without experiencing a machine ID [br]change at all.

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Once the ticket file is deleted, start[br]Smaart.

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If you are asked to restore a missing[br]activated license, click "No".

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Now you should see the first activation[br]screen in Smaart,

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along with your new[br]machine ID.

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If you have an open installation spot on[br]your license,

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you can use "Activate Online[br]Now" to activate again.

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Make sure that you also send us an email[br]to request the removal of the old ID.

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If you do not have an open installation[br]spot, you'll need to first send an email

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to support@rationalacoustics.com,

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and request the removal of the old ID[br]before you can activate again.

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Remember to include your license number,[br]the old machine ID from your license page,

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and the new machine ID from the Smaart[br]activation screen.

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For further assistance and support,

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please visit us at [br]rationalacoustics.com\support.[br]