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Dialogue: 0,0:00:00.24,0:00:01.16,Default,,0000,0000,0000,,Hey everyone.
Dialogue: 0,0:00:01.16,0:00:03.87,Default,,0000,0000,0000,,Welcome to this video and in this video
Dialogue: 0,0:00:03.87,0:00:06.41,Default,,0000,0000,0000,,I'm joined by Mr. David Burk
Dialogue: 0,0:00:06.41,0:00:07.63,Default,,0000,0000,0000,,from the Electron Shop.
Dialogue: 0,0:00:07.63,0:00:09.02,Default,,0000,0000,0000,,Hey David. How are you doing?
Dialogue: 0,0:00:09.02,0:00:09.82,Default,,0000,0000,0000,,Hello.
Dialogue: 0,0:00:10.27,0:00:11.98,Default,,0000,0000,0000,,In this video I want to talk...
Dialogue: 0,0:00:11.98,0:00:13.98,Default,,0000,0000,0000,,David and I are gonna have a bit of a chat
Dialogue: 0,0:00:13.98,0:00:15.98,Default,,0000,0000,0000,,and I want to really learn from you David
Dialogue: 0,0:00:15.98,0:00:17.61,Default,,0000,0000,0000,,about your journey and
Dialogue: 0,0:00:17.61,0:00:20.11,Default,,0000,0000,0000,,your transition moving your team to Asana.
Dialogue: 0,0:00:20.11,0:00:22.46,Default,,0000,0000,0000,,Because I know that some companies
Dialogue: 0,0:00:22.46,0:00:24.06,Default,,0000,0000,0000,,can struggle with the transition
Dialogue: 0,0:00:24.06,0:00:26.61,Default,,0000,0000,0000,,changing how their teams communicate,
Dialogue: 0,0:00:26.61,0:00:28.31,Default,,0000,0000,0000,,how they manage their work.
Dialogue: 0,0:00:28.31,0:00:29.66,Default,,0000,0000,0000,,It's not always easy to make
Dialogue: 0,0:00:29.66,0:00:31.57,Default,,0000,0000,0000,,that transition so I'm really interested
Dialogue: 0,0:00:31.57,0:00:33.05,Default,,0000,0000,0000,,to hear your take on
Dialogue: 0,0:00:33.05,0:00:34.56,Default,,0000,0000,0000,,your experience with that.
Dialogue: 0,0:00:34.56,0:00:35.89,Default,,0000,0000,0000,,So maybe to kick things off
Dialogue: 0,0:00:35.89,0:00:37.23,Default,,0000,0000,0000,,you want to give us a bit of
Dialogue: 0,0:00:37.23,0:00:39.10,Default,,0000,0000,0000,,background context around like
Dialogue: 0,0:00:39.10,0:00:40.66,Default,,0000,0000,0000,,before you guys were using Asana
Dialogue: 0,0:00:40.66,0:00:42.61,Default,,0000,0000,0000,,what did your workflow look like?
Dialogue: 0,0:00:42.61,0:00:44.41,Default,,0000,0000,0000,,Were you using any other tools
Dialogue: 0,0:00:44.41,0:00:46.70,Default,,0000,0000,0000,,or what were the...
Dialogue: 0,0:00:46.70,0:00:49.01,Default,,0000,0000,0000,,how did you, tell us the story,
Dialogue: 0,0:00:49.08,0:00:50.99,Default,,0000,0000,0000,,how did you get into Asana?
Dialogue: 0,0:00:50.99,0:00:52.46,Default,,0000,0000,0000,,Great question.
Dialogue: 0,0:00:52.46,0:00:54.84,Default,,0000,0000,0000,,We tried a couple of products actually.
Dialogue: 0,0:00:54.92,0:01:00.51,Default,,0000,0000,0000,,We tried Teamwork, and we tried Trello,
Dialogue: 0,0:01:00.51,0:01:04.74,Default,,0000,0000,0000,,and then we decided that Slack was
Dialogue: 0,0:01:04.74,0:01:07.04,Default,,0000,0000,0000,,working really well for us so we started
Dialogue: 0,0:01:07.04,0:01:08.99,Default,,0000,0000,0000,,managing everything through Slack.
Dialogue: 0,0:01:08.99,0:01:10.89,Default,,0000,0000,0000,,But it got to be too much
Dialogue: 0,0:01:10.89,0:01:12.46,Default,,0000,0000,0000,,and people were randomly
Dialogue: 0,0:01:12.46,0:01:14.08,Default,,0000,0000,0000,,dashing off assignments
Dialogue: 0,0:01:14.08,0:01:15.76,Default,,0000,0000,0000,,and I was unsure
Dialogue: 0,0:01:15.76,0:01:17.39,Default,,0000,0000,0000,,if people could track whether
Dialogue: 0,0:01:17.39,0:01:19.95,Default,,0000,0000,0000,,they were still in the queue or done.
Dialogue: 0,0:01:19.95,0:01:22.67,Default,,0000,0000,0000,,So we took a look at Asana
Dialogue: 0,0:01:22.67,0:01:25.36,Default,,0000,0000,0000,,and in my first review of Asana
Dialogue: 0,0:01:25.36,0:01:28.41,Default,,0000,0000,0000,,what I liked the most was the flexibility.
Dialogue: 0,0:01:28.41,0:01:30.78,Default,,0000,0000,0000,,It is really, really flexible.
Dialogue: 0,0:01:30.78,0:01:34.47,Default,,0000,0000,0000,,That's a plus and a minus, because
Dialogue: 0,0:01:34.47,0:01:36.50,Default,,0000,0000,0000,,it's a plus because it's really flexible
Dialogue: 0,0:01:36.50,0:01:37.81,Default,,0000,0000,0000,,it's a minus because
Dialogue: 0,0:01:37.81,0:01:39.29,Default,,0000,0000,0000,,people tend to go rogue
Dialogue: 0,0:01:39.29,0:01:40.65,Default,,0000,0000,0000,,and use it their own way.
Dialogue: 0,0:01:40.65,0:01:41.60,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:01:41.60,0:01:44.46,Default,,0000,0000,0000,,So that's how we chose it.
Dialogue: 0,0:01:44.92,0:01:47.27,Default,,0000,0000,0000,,Yeah. Go ahead. Let's keep going.
Dialogue: 0,0:01:47.27,0:01:48.24,Default,,0000,0000,0000,,Yes the flexibility,
Dialogue: 0,0:01:48.24,0:01:49.93,Default,,0000,0000,0000,,so when you talk about flexibility,
Dialogue: 0,0:01:49.93,0:01:51.84,Default,,0000,0000,0000,,it's kind of what you mean is there's
Dialogue: 0,0:01:51.84,0:01:53.80,Default,,0000,0000,0000,,lots of different ways you can use it.
Dialogue: 0,0:01:53.80,0:01:56.13,Default,,0000,0000,0000,,And one of the things I found is like
Dialogue: 0,0:01:56.13,0:01:58.56,Default,,0000,0000,0000,,you don't just have to manage tasks in it
Dialogue: 0,0:01:58.56,0:01:59.69,Default,,0000,0000,0000,,like things you can do.
Dialogue: 0,0:01:59.69,0:02:01.72,Default,,0000,0000,0000,,You can actually use it to manage clients
Dialogue: 0,0:02:01.72,0:02:03.02,Default,,0000,0000,0000,,or support tickets from
Dialogue: 0,0:02:03.02,0:02:04.68,Default,,0000,0000,0000,,a customer service point of view.
Dialogue: 0,0:02:04.68,0:02:05.44,Default,,0000,0000,0000,,Right.
Dialogue: 0,0:02:05.55,0:02:07.37,Default,,0000,0000,0000,,Yeah. I agree it is one of those
Dialogue: 0,0:02:07.37,0:02:08.68,Default,,0000,0000,0000,,very flexible platforms.
Dialogue: 0,0:02:08.68,0:02:11.12,Default,,0000,0000,0000,,Yeah. I would say that also
Dialogue: 0,0:02:11.12,0:02:14.63,Default,,0000,0000,0000,,our project management methodology
Dialogue: 0,0:02:14.63,0:02:17.56,Default,,0000,0000,0000,,having been in the agency business
Dialogue: 0,0:02:17.56,0:02:19.11,Default,,0000,0000,0000,,for many years,
Dialogue: 0,0:02:19.11,0:02:23.38,Default,,0000,0000,0000,,it's very much around just basics
Dialogue: 0,0:02:23.38,0:02:25.89,Default,,0000,0000,0000,,of getting things done by the end.
Dialogue: 0,0:02:25.95,0:02:26.81,Default,,0000,0000,0000,,Yep.
Dialogue: 0,0:02:27.06,0:02:31.22,Default,,0000,0000,0000,,And this idea of having a platform
Dialogue: 0,0:02:31.22,0:02:33.48,Default,,0000,0000,0000,,that allows you to reduce everything
Dialogue: 0,0:02:33.48,0:02:34.66,Default,,0000,0000,0000,,to a unit of work
Dialogue: 0,0:02:34.66,0:02:36.32,Default,,0000,0000,0000,,with a person responsible
Dialogue: 0,0:02:36.32,0:02:38.04,Default,,0000,0000,0000,,was really what we were after.
Dialogue: 0,0:02:38.04,0:02:38.77,Default,,0000,0000,0000,,Okay.
Dialogue: 0,0:02:38.77,0:02:41.27,Default,,0000,0000,0000,,And in your experience the other tools
Dialogue: 0,0:02:41.27,0:02:42.59,Default,,0000,0000,0000,,that you tried, Trello,
Dialogue: 0,0:02:42.59,0:02:44.15,Default,,0000,0000,0000,,you mentioned a few others,
Dialogue: 0,0:02:44.15,0:02:46.15,Default,,0000,0000,0000,,they just didn't quite tick that box
Dialogue: 0,0:02:46.15,0:02:48.20,Default,,0000,0000,0000,,in terms of making it very clear
Dialogue: 0,0:02:48.20,0:02:49.85,Default,,0000,0000,0000,,who was responsible for what?
Dialogue: 0,0:02:50.63,0:02:52.23,Default,,0000,0000,0000,,There were those issues and then
Dialogue: 0,0:02:52.23,0:02:54.28,Default,,0000,0000,0000,,there were presentation issues.
Dialogue: 0,0:02:54.77,0:02:57.30,Default,,0000,0000,0000,,The idea that in Asana
Dialogue: 0,0:02:57.30,0:03:00.81,Default,,0000,0000,0000,,you could look at a list, calendar,
Dialogue: 0,0:03:00.81,0:03:03.78,Default,,0000,0000,0000,,and use the advanced search,
Dialogue: 0,0:03:03.78,0:03:06.59,Default,,0000,0000,0000,,and then save the search was just
Dialogue: 0,0:03:06.59,0:03:08.82,Default,,0000,0000,0000,,unparalleled relative to other products.
Dialogue: 0,0:03:08.82,0:03:10.93,Default,,0000,0000,0000,,Okay. Actually that was gonna be one of
Dialogue: 0,0:03:10.93,0:03:12.48,Default,,0000,0000,0000,,my questions, was there any,
Dialogue: 0,0:03:12.48,0:03:13.93,Default,,0000,0000,0000,,you mentioned the flexibility,
Dialogue: 0,0:03:13.93,0:03:15.31,Default,,0000,0000,0000,,but was there any key feature
Dialogue: 0,0:03:15.31,0:03:16.88,Default,,0000,0000,0000,,that really sold you on it?
Dialogue: 0,0:03:16.88,0:03:19.27,Default,,0000,0000,0000,,Was the advanced search...
Dialogue: 0,0:03:19.27,0:03:20.88,Default,,0000,0000,0000,,sounds like one of those?
Dialogue: 0,0:03:20.88,0:03:23.25,Default,,0000,0000,0000,,Yeah. The advanced search absolutely.
Dialogue: 0,0:03:23.25,0:03:23.95,Default,,0000,0000,0000,,Okay.
Dialogue: 0,0:03:23.95,0:03:25.69,Default,,0000,0000,0000,,And regarding the transition,
Dialogue: 0,0:03:25.69,0:03:27.05,Default,,0000,0000,0000,,moving your team to Asana,
Dialogue: 0,0:03:27.05,0:03:28.99,Default,,0000,0000,0000,,you've got a little bit of an advantage
Dialogue: 0,0:03:28.99,0:03:30.47,Default,,0000,0000,0000,,in that you have a smaller team
Dialogue: 0,0:03:30.47,0:03:32.19,Default,,0000,0000,0000,,which obviously makes the transition
Dialogue: 0,0:03:32.19,0:03:33.31,Default,,0000,0000,0000,,a bit easier to manage.
Dialogue: 0,0:03:33.31,0:03:36.45,Default,,0000,0000,0000,,But what were the common
Dialogue: 0,0:03:36.45,0:03:38.78,Default,,0000,0000,0000,,challenges or issues that you faced
Dialogue: 0,0:03:38.78,0:03:40.07,Default,,0000,0000,0000,,during that transition
Dialogue: 0,0:03:40.07,0:03:41.26,Default,,0000,0000,0000,,and then part B
Dialogue: 0,0:03:41.26,0:03:43.02,Default,,0000,0000,0000,,if you want to answer that as well as
Dialogue: 0,0:03:43.02,0:03:44.40,Default,,0000,0000,0000,,then how did you manage those
Dialogue: 0,0:03:44.40,0:03:46.25,Default,,0000,0000,0000,,how did you iron out those flaws?
Dialogue: 0,0:03:46.54,0:03:48.76,Default,,0000,0000,0000,,I think a lot of it is very common
Dialogue: 0,0:03:48.76,0:03:51.86,Default,,0000,0000,0000,,change management issues.
Dialogue: 0,0:03:51.86,0:03:52.92,Default,,0000,0000,0000,,Number one,
Dialogue: 0,0:03:52.92,0:03:55.09,Default,,0000,0000,0000,,broadcasting early and often that
Dialogue: 0,0:03:55.09,0:03:57.65,Default,,0000,0000,0000,,in 30 days we're changing.
Dialogue: 0,0:03:57.65,0:03:58.41,Default,,0000,0000,0000,,Right.
Dialogue: 0,0:03:58.41,0:04:00.70,Default,,0000,0000,0000,,Every day for those 30 days.
Dialogue: 0,0:04:00.70,0:04:02.44,Default,,0000,0000,0000,,What are we changing, too.
Dialogue: 0,0:04:02.44,0:04:03.62,Default,,0000,0000,0000,,We're changing to Asana.
Dialogue: 0,0:04:03.62,0:04:05.36,Default,,0000,0000,0000,,You might want to check it out.
Dialogue: 0,0:04:05.36,0:04:08.58,Default,,0000,0000,0000,,Letting people do it on their terms.
Dialogue: 0,0:04:08.58,0:04:12.50,Default,,0000,0000,0000,,And then, as you know, we hired up,
Dialogue: 0,0:04:12.50,0:04:14.76,Default,,0000,0000,0000,,and that was really good
Dialogue: 0,0:04:14.76,0:04:17.05,Default,,0000,0000,0000,,I am fond of saying
Dialogue: 0,0:04:17.05,0:04:19.90,Default,,0000,0000,0000,,when you're in uncharted territory,
Dialogue: 0,0:04:19.90,0:04:20.85,Default,,0000,0000,0000,,hire a guide.
Dialogue: 0,0:04:20.85,0:04:22.22,Default,,0000,0000,0000,,It's worth it. Right?
Dialogue: 0,0:04:22.22,0:04:24.47,Default,,0000,0000,0000,,Local knowledge is worth a lot.
Dialogue: 0,0:04:25.08,0:04:28.44,Default,,0000,0000,0000,,So for very effective investment
Dialogue: 0,0:04:28.44,0:04:30.94,Default,,0000,0000,0000,,basically Paul, you provided us
Dialogue: 0,0:04:30.94,0:04:34.25,Default,,0000,0000,0000,,with a framework and a methodology.
Dialogue: 0,0:04:34.25,0:04:36.67,Default,,0000,0000,0000,,I took your framework and methodology
Dialogue: 0,0:04:36.67,0:04:39.52,Default,,0000,0000,0000,,and then I drafted several documents.
Dialogue: 0,0:04:39.52,0:04:41.96,Default,,0000,0000,0000,,The two most important of those documents.
Dialogue: 0,0:04:41.96,0:04:44.06,Default,,0000,0000,0000,,First of all, you trained us,
Dialogue: 0,0:04:44.06,0:04:45.81,Default,,0000,0000,0000,,we taped that training,
Dialogue: 0,0:04:45.81,0:04:47.49,Default,,0000,0000,0000,,any new employee that comes in
Dialogue: 0,0:04:47.49,0:04:49.25,Default,,0000,0000,0000,,watches a one-hour training.
Dialogue: 0,0:04:49.25,0:04:49.98,Default,,0000,0000,0000,,Mm-huh.
Dialogue: 0,0:04:49.98,0:04:50.85,Default,,0000,0000,0000,,Number two,
Dialogue: 0,0:04:50.85,0:04:52.89,Default,,0000,0000,0000,,I did a document called
Dialogue: 0,0:04:52.89,0:04:55.13,Default,,0000,0000,0000,,Using Asana the Electron Shop Way
Dialogue: 0,0:04:55.13,0:04:57.58,Default,,0000,0000,0000,,and that covers all the idiosyncrasies
Dialogue: 0,0:04:57.58,0:04:58.99,Default,,0000,0000,0000,,of how we use it.
Dialogue: 0,0:04:58.99,0:05:01.13,Default,,0000,0000,0000,,And then the third document was
Dialogue: 0,0:05:01.13,0:05:04.23,Default,,0000,0000,0000,,the File Naming System at the Electron Shop
Dialogue: 0,0:05:04.93,0:05:08.55,Default,,0000,0000,0000,,Every file has prepended a client name
Dialogue: 0,0:05:08.55,0:05:11.57,Default,,0000,0000,0000,,and has date in a certain format
Dialogue: 0,0:05:11.57,0:05:13.07,Default,,0000,0000,0000,,at the end of the file name,
Dialogue: 0,0:05:13.07,0:05:15.06,Default,,0000,0000,0000,,and then a version number.
Dialogue: 0,0:05:15.06,0:05:16.41,Default,,0000,0000,0000,,Gets complicated,
Dialogue: 0,0:05:16.41,0:05:19.09,Default,,0000,0000,0000,,but the version number has client's themes
Dialogue: 0,0:05:19.09,0:05:21.46,Default,,0000,0000,0000,,and then internal rips.
Dialogue: 0,0:05:21.46,0:05:24.64,Default,,0000,0000,0000,,So 1.1 would be clients of 1.0
Dialogue: 0,0:05:24.64,0:05:26.47,Default,,0000,0000,0000,,we internally rip to 1.1.
Dialogue: 0,0:05:26.47,0:05:28.50,Default,,0000,0000,0000,,And this really helps us
Dialogue: 0,0:05:28.51,0:05:30.69,Default,,0000,0000,0000,,track the most recent file.
Dialogue: 0,0:05:30.82,0:05:32.05,Default,,0000,0000,0000,,That's really interesting.
Dialogue: 0,0:05:32.05,0:05:33.29,Default,,0000,0000,0000,,I want to back up a little
Dialogue: 0,0:05:33.29,0:05:35.00,Default,,0000,0000,0000,,something you said at the beginning.
Dialogue: 0,0:05:35.00,0:05:36.29,Default,,0000,0000,0000,,You said you had like this.
Dialogue: 0,0:05:36.29,0:05:37.93,Default,,0000,0000,0000,,This definitive start date,
Dialogue: 0,0:05:37.93,0:05:40.70,Default,,0000,0000,0000,,in 30 days, we're using Asana.
Dialogue: 0,0:05:40.70,0:05:42.47,Default,,0000,0000,0000,,What did you do during the transition
Dialogue: 0,0:05:42.47,0:05:43.99,Default,,0000,0000,0000,,we using it a little bit
Dialogue: 0,0:05:43.99,0:05:45.34,Default,,0000,0000,0000,,and it was kind of you were
Dialogue: 0,0:05:45.34,0:05:46.89,Default,,0000,0000,0000,,trying to pull people into it?
Dialogue: 0,0:05:46.89,0:05:49.57,Default,,0000,0000,0000,,Why did you choose, how did that look,
Dialogue: 0,0:05:49.57,0:05:51.61,Default,,0000,0000,0000,,and why did you choose to do it
Dialogue: 0,0:05:51.61,0:05:53.50,Default,,0000,0000,0000,,that way instead of just saying
Dialogue: 0,0:05:53.50,0:05:55.69,Default,,0000,0000,0000,,right, starting today we're doing it?
Dialogue: 0,0:05:55.69,0:05:57.58,Default,,0000,0000,0000,,Talk me through that a little bit more.
Dialogue: 0,0:05:57.58,0:05:59.02,Default,,0000,0000,0000,,I got the free version,
Dialogue: 0,0:05:59.02,0:06:01.80,Default,,0000,0000,0000,,which is wonderful for teams under 15,
Dialogue: 0,0:06:01.80,0:06:04.95,Default,,0000,0000,0000,,and I pulled people in one by one,
Dialogue: 0,0:06:04.95,0:06:07.95,Default,,0000,0000,0000,,and I also did demos once a week just
Dialogue: 0,0:06:07.95,0:06:10.14,Default,,0000,0000,0000,,we were on a production call or something
Dialogue: 0,0:06:10.14,0:06:12.20,Default,,0000,0000,0000,,and I would say, let me show you something
Dialogue: 0,0:06:12.20,0:06:13.82,Default,,0000,0000,0000,,I found this interesting thing.
Dialogue: 0,0:06:13.85,0:06:15.86,Default,,0000,0000,0000,,Remember also that
Dialogue: 0,0:06:15.86,0:06:18.71,Default,,0000,0000,0000,,like you Paul I'm interested in
Dialogue: 0,0:06:18.71,0:06:20.50,Default,,0000,0000,0000,,productivity and efficiency.
Dialogue: 0,0:06:20.50,0:06:22.72,Default,,0000,0000,0000,,So I spent a lot of time in the system
Dialogue: 0,0:06:22.72,0:06:24.79,Default,,0000,0000,0000,,experimenting with my partner. Right?
Dialogue: 0,0:06:24.79,0:06:25.72,Default,,0000,0000,0000,,Just the two of us
Dialogue: 0,0:06:25.72,0:06:27.83,Default,,0000,0000,0000,,assigning tasks to each other
Dialogue: 0,0:06:27.83,0:06:29.81,Default,,0000,0000,0000,,starting to play
Dialogue: 0,0:06:29.81,0:06:31.86,Default,,0000,0000,0000,,with all the various systems.
Dialogue: 0,0:06:31.86,0:06:32.92,Default,,0000,0000,0000,,You know.
Dialogue: 0,0:06:32.92,0:06:35.32,Default,,0000,0000,0000,,We figured out sections on our own
Dialogue: 0,0:06:35.32,0:06:38.36,Default,,0000,0000,0000,,but that was not easy to find.
Dialogue: 0,0:06:40.15,0:06:41.64,Default,,0000,0000,0000,,Okay. That's really interesting
Dialogue: 0,0:06:41.64,0:06:43.42,Default,,0000,0000,0000,,because I think from the experiences
Dialogue: 0,0:06:43.42,0:06:45.40,Default,,0000,0000,0000,,I've had working with different companies
Dialogue: 0,0:06:45.40,0:06:46.85,Default,,0000,0000,0000,,as well as companies I've been
Dialogue: 0,0:06:46.85,0:06:48.36,Default,,0000,0000,0000,,part of where we've used Asana
Dialogue: 0,0:06:48.36,0:06:50.63,Default,,0000,0000,0000,,there's been that almost like
Dialogue: 0,0:06:50.63,0:06:54.86,Default,,0000,0000,0000,,that communication element that
Dialogue: 0,0:06:54.86,0:06:56.64,Default,,0000,0000,0000,,you've said to your team like
Dialogue: 0,0:06:56.64,0:06:58.67,Default,,0000,0000,0000,,guys, we're using this in 30 days
Dialogue: 0,0:06:58.67,0:07:00.06,Default,,0000,0000,0000,,maybe hasn't been so clear
Dialogue: 0,0:07:00.06,0:07:03.72,Default,,0000,0000,0000,,and it's just like you soft roll it out
Dialogue: 0,0:07:03.72,0:07:06.14,Default,,0000,0000,0000,,and you start today
Dialogue: 0,0:07:06.14,0:07:07.85,Default,,0000,0000,0000,,and try and get people using it
Dialogue: 0,0:07:07.85,0:07:10.33,Default,,0000,0000,0000,,and then when people don't fully adopt it
Dialogue: 0,0:07:10.33,0:07:12.17,Default,,0000,0000,0000,,because it's new and it's scary
Dialogue: 0,0:07:12.17,0:07:15.17,Default,,0000,0000,0000,,and it challenges the way they work,
Dialogue: 0,0:07:15.17,0:07:17.51,Default,,0000,0000,0000,,it fizzles out, and maybe
Dialogue: 0,0:07:17.51,0:07:19.77,Default,,0000,0000,0000,,the adoption isn't as successful because
Dialogue: 0,0:07:19.77,0:07:22.65,Default,,0000,0000,0000,,that clear expectation wasn't made.
Dialogue: 0,0:07:22.65,0:07:24.13,Default,,0000,0000,0000,,But it sounds like in your case
Dialogue: 0,0:07:24.13,0:07:25.24,Default,,0000,0000,0000,,you made it very clear.
Dialogue: 0,0:07:25.24,0:07:26.50,Default,,0000,0000,0000,,Guys, we're using this.
Dialogue: 0,0:07:26.50,0:07:27.43,Default,,0000,0000,0000,,Get on the train
Dialogue: 0,0:07:27.43,0:07:28.75,Default,,0000,0000,0000,,because it's leaving soon,
Dialogue: 0,0:07:28.75,0:07:30.84,Default,,0000,0000,0000,,which sounds like it worked very well.
Dialogue: 0,0:07:30.84,0:07:31.92,Default,,0000,0000,0000,,That's right, it did.
Dialogue: 0,0:07:31.92,0:07:33.57,Default,,0000,0000,0000,,And I'll tell you one other thing.
Dialogue: 0,0:07:33.57,0:07:35.10,Default,,0000,0000,0000,,I started basically
Dialogue: 0,0:07:35.10,0:07:36.80,Default,,0000,0000,0000,,putting people in the system
Dialogue: 0,0:07:36.80,0:07:40.67,Default,,0000,0000,0000,,letting them pool around, and I also said
Dialogue: 0,0:07:40.68,0:07:42.77,Default,,0000,0000,0000,,starting on this date
Dialogue: 0,0:07:42.77,0:07:45.20,Default,,0000,0000,0000,,if you send me something via email
Dialogue: 0,0:07:45.20,0:07:46.75,Default,,0000,0000,0000,,I'm not gonna answer.
Dialogue: 0,0:07:46.94,0:07:50.51,Default,,0000,0000,0000,,Okay. And how did that play out?
Dialogue: 0,0:07:50.51,0:07:53.40,Default,,0000,0000,0000,,Were people pretty good getting into Asana
Dialogue: 0,0:07:53.40,0:07:55.27,Default,,0000,0000,0000,,or did you still get a few emails?
Dialogue: 0,0:07:55.27,0:07:57.55,Default,,0000,0000,0000,,It took about a month.
Dialogue: 0,0:07:57.55,0:07:58.42,Default,,0000,0000,0000,,A month.
Dialogue: 0,0:07:58.42,0:08:01.25,Default,,0000,0000,0000,,You know we also use Slack.
Dialogue: 0,0:08:01.25,0:08:02.92,Default,,0000,0000,0000,,So Slack and email really confused
Dialogue: 0,0:08:02.92,0:08:04.17,Default,,0000,0000,0000,,how do we use these things
Dialogue: 0,0:08:04.17,0:08:05.82,Default,,0000,0000,0000,,that's one of the things that's in
Dialogue: 0,0:08:05.82,0:08:07.94,Default,,0000,0000,0000,,How Do We Use Asana the Electron Shop Way.
Dialogue: 0,0:08:07.96,0:08:08.72,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:08:08.72,0:08:11.81,Default,,0000,0000,0000,,And so I started delineating
Dialogue: 0,0:08:11.81,0:08:13.78,Default,,0000,0000,0000,,Asana is the system of record.
Dialogue: 0,0:08:13.78,0:08:15.46,Default,,0000,0000,0000,,Slack is for checking in.
Dialogue: 0,0:08:15.46,0:08:17.85,Default,,0000,0000,0000,,Email is for things with clients.
Dialogue: 0,0:08:17.85,0:08:18.85,Default,,0000,0000,0000,,That's it.
Dialogue: 0,0:08:19.74,0:08:21.04,Default,,0000,0000,0000,,Okay. I want to recap
Dialogue: 0,0:08:21.04,0:08:22.54,Default,,0000,0000,0000,,because that's really important
Dialogue: 0,0:08:22.54,0:08:24.30,Default,,0000,0000,0000,,and actually you addressed something
Dialogue: 0,0:08:24.30,0:08:25.80,Default,,0000,0000,0000,,that I think a lot of people
Dialogue: 0,0:08:25.80,0:08:27.52,Default,,0000,0000,0000,,get hung up about is
Dialogue: 0,0:08:27.52,0:08:28.61,Default,,0000,0000,0000,,how does this fit in.
Dialogue: 0,0:08:28.61,0:08:30.08,Default,,0000,0000,0000,,There's so many tools now
Dialogue: 0,0:08:30.08,0:08:31.84,Default,,0000,0000,0000,,if someone emails me or Slack
Dialogue: 0,0:08:31.84,0:08:32.84,Default,,0000,0000,0000,,where do I check
Dialogue: 0,0:08:32.84,0:08:34.64,Default,,0000,0000,0000,,for these points of communication.
Dialogue: 0,0:08:34.64,0:08:36.19,Default,,0000,0000,0000,,And I think which sounds like
Dialogue: 0,0:08:36.19,0:08:37.80,Default,,0000,0000,0000,,what you've done really well is
Dialogue: 0,0:08:37.80,0:08:40.37,Default,,0000,0000,0000,,have clear divisions of what goes where.
Dialogue: 0,0:08:40.37,0:08:43.04,Default,,0000,0000,0000,,You said email is for clients only,
Dialogue: 0,0:08:43.04,0:08:44.98,Default,,0000,0000,0000,,pretty much external communication?
Dialogue: 0,0:08:45.01,0:08:46.10,Default,,0000,0000,0000,,Correct.
Dialogue: 0,0:08:46.12,0:08:47.80,Default,,0000,0000,0000,,Slack it or Asana it,
Dialogue: 0,0:08:47.80,0:08:49.24,Default,,0000,0000,0000,,can you talk to me,
Dialogue: 0,0:08:49.24,0:08:51.47,Default,,0000,0000,0000,,do you do all you communication in Asana
Dialogue: 0,0:08:51.47,0:08:54.02,Default,,0000,0000,0000,,and just informal communication in Slack
Dialogue: 0,0:08:54.02,0:08:55.51,Default,,0000,0000,0000,,or how do the two work there?
Dialogue: 0,0:08:55.51,0:08:58.29,Default,,0000,0000,0000,,All communication in Asana
Dialogue: 0,0:08:58.29,0:09:00.45,Default,,0000,0000,0000,,relevant to tasks.
Dialogue: 0,0:09:00.45,0:09:01.45,Default,,0000,0000,0000,,Right.
Dialogue: 0,0:09:01.45,0:09:02.60,Default,,0000,0000,0000,,Slack,
Dialogue: 0,0:09:02.60,0:09:04.96,Default,,0000,0000,0000,,what we do is it's a sort of thing like
Dialogue: 0,0:09:04.96,0:09:06.14,Default,,0000,0000,0000,,I'm on the phone,
Dialogue: 0,0:09:06.14,0:09:08.54,Default,,0000,0000,0000,,can you tell me this number
Dialogue: 0,0:09:08.54,0:09:10.55,Default,,0000,0000,0000,,or sorry I forgot where this file was
Dialogue: 0,0:09:10.55,0:09:11.78,Default,,0000,0000,0000,,it's not in Asana
Dialogue: 0,0:09:11.78,0:09:13.93,Default,,0000,0000,0000,,can you point me at that file?
Dialogue: 0,0:09:13.93,0:09:14.87,Default,,0000,0000,0000,,That kind of thing.
Dialogue: 0,0:09:14.87,0:09:16.30,Default,,0000,0000,0000,,It's just for brief checking.
Dialogue: 0,0:09:16.30,0:09:18.42,Default,,0000,0000,0000,,It's got to be like a 30-second thing.
Dialogue: 0,0:09:18.86,0:09:21.14,Default,,0000,0000,0000,,My rule is...
Dialogue: 0,0:09:21.14,0:09:23.78,Default,,0000,0000,0000,,What we're trying to do is
Dialogue: 0,0:09:23.78,0:09:25.57,Default,,0000,0000,0000,,get things down to units of work
Dialogue: 0,0:09:25.57,0:09:27.65,Default,,0000,0000,0000,,that take two to five minutes.
Dialogue: 0,0:09:27.65,0:09:30.32,Default,,0000,0000,0000,,Right? Slack is a 30-second tool.
Dialogue: 0,0:09:30.32,0:09:32.54,Default,,0000,0000,0000,,Mm-hm. That's really good.
Dialogue: 0,0:09:32.54,0:09:33.59,Default,,0000,0000,0000,,And I think that's
Dialogue: 0,0:09:33.59,0:09:35.15,Default,,0000,0000,0000,,a really good way to divide it.
Dialogue: 0,0:09:35.15,0:09:36.93,Default,,0000,0000,0000,,Look, if there's any communication
Dialogue: 0,0:09:36.93,0:09:38.75,Default,,0000,0000,0000,,that needs to happen about work
Dialogue: 0,0:09:38.75,0:09:40.34,Default,,0000,0000,0000,,which internally in a team
Dialogue: 0,0:09:40.34,0:09:41.66,Default,,0000,0000,0000,,that's probably going to be
Dialogue: 0,0:09:41.66,0:09:43.34,Default,,0000,0000,0000,,the majority of your communication,
Dialogue: 0,0:09:43.34,0:09:44.92,Default,,0000,0000,0000,,like 80% of your communication?
Dialogue: 0,0:09:44.92,0:09:46.35,Default,,0000,0000,0000,,So it should live in Asana
Dialogue: 0,0:09:46.35,0:09:47.84,Default,,0000,0000,0000,,because it's tied to tasks.
Dialogue: 0,0:09:47.84,0:09:49.65,Default,,0000,0000,0000,,It's tied to things you need to do,
Dialogue: 0,0:09:49.65,0:09:50.63,Default,,0000,0000,0000,,where Slack is
Dialogue: 0,0:09:50.63,0:09:52.67,Default,,0000,0000,0000,,the informal quick communication tool
Dialogue: 0,0:09:52.67,0:09:54.01,Default,,0000,0000,0000,,that you can use to quickly
Dialogue: 0,0:09:54.01,0:09:56.06,Default,,0000,0000,0000,,get an answer or check in with someone.
Dialogue: 0,0:09:56.06,0:09:57.78,Default,,0000,0000,0000,,I think that's a really good way,
Dialogue: 0,0:09:57.78,0:10:00.00,Default,,0000,0000,0000,,really smart way to divide the two so that
Dialogue: 0,0:10:00.00,0:10:01.98,Default,,0000,0000,0000,,you're not stuck in this transition
Dialogue: 0,0:10:01.98,0:10:04.27,Default,,0000,0000,0000,,or this blurry area where you're not sure
Dialogue: 0,0:10:04.27,0:10:06.27,Default,,0000,0000,0000,,did David send me that in Slack
Dialogue: 0,0:10:06.27,0:10:07.56,Default,,0000,0000,0000,,or did he send me in Asana
Dialogue: 0,0:10:07.56,0:10:09.56,Default,,0000,0000,0000,,you should just know.
Dialogue: 0,0:10:09.58,0:10:11.39,Default,,0000,0000,0000,,I think a couple of other things
Dialogue: 0,0:10:11.39,0:10:12.36,Default,,0000,0000,0000,,about that.
Dialogue: 0,0:10:12.36,0:10:13.90,Default,,0000,0000,0000,,One is, I said that
Dialogue: 0,0:10:13.90,0:10:16.13,Default,,0000,0000,0000,,email is for client communication, right?
Dialogue: 0,0:10:16.13,0:10:17.47,Default,,0000,0000,0000,,external communication.
Dialogue: 0,0:10:17.47,0:10:18.44,Default,,0000,0000,0000,,If there's a task,
Dialogue: 0,0:10:18.44,0:10:19.97,Default,,0000,0000,0000,,if the client writes to me,
Dialogue: 0,0:10:19.97,0:10:21.97,Default,,0000,0000,0000,,which is every day, and they say
Dialogue: 0,0:10:21.97,0:10:23.72,Default,,0000,0000,0000,,could you please
Dialogue: 0,0:10:23.72,0:10:26.80,Default,,0000,0000,0000,,change this, do that, fix this typo?
Dialogue: 0,0:10:27.07,0:10:29.49,Default,,0000,0000,0000,,I take that and I put it in Slack either
Dialogue: 0,0:10:29.49,0:10:33.80,Default,,0000,0000,0000,,as separate tasks, or one task saying
Dialogue: 0,0:10:33.80,0:10:36.59,Default,,0000,0000,0000,,please complete fixes and then
Dialogue: 0,0:10:36.59,0:10:40.46,Default,,0000,0000,0000,,paste the email into Asana sliced.
Dialogue: 0,0:10:40.46,0:10:42.63,Default,,0000,0000,0000,,Because the key thing about Asana
Dialogue: 0,0:10:42.63,0:10:43.91,Default,,0000,0000,0000,,that's wonderful is
Dialogue: 0,0:10:43.91,0:10:46.48,Default,,0000,0000,0000,,it's all about accountability. Right?
Dialogue: 0,0:10:46.48,0:10:48.36,Default,,0000,0000,0000,,You can't shirk it.
Dialogue: 0,0:10:48.36,0:10:50.30,Default,,0000,0000,0000,,They're assigned a task,
Dialogue: 0,0:10:50.30,0:10:52.04,Default,,0000,0000,0000,,and you need to either do it,
Dialogue: 0,0:10:52.04,0:10:55.52,Default,,0000,0000,0000,,or reassign it, or get it off your plate.
Dialogue: 0,0:10:55.52,0:10:58.34,Default,,0000,0000,0000,,Yeah. I totally agree with you.
Dialogue: 0,0:10:58.34,0:10:59.85,Default,,0000,0000,0000,,It's very transparent like
Dialogue: 0,0:10:59.85,0:11:02.05,Default,,0000,0000,0000,,who's keeping up and maybe because
Dialogue: 0,0:11:02.06,0:11:04.22,Default,,0000,0000,0000,,you can just click on someone's account
Dialogue: 0,0:11:04.22,0:11:05.07,Default,,0000,0000,0000,,and see exactly
Dialogue: 0,0:11:05.07,0:11:06.78,Default,,0000,0000,0000,,how much they've got going on.
Dialogue: 0,0:11:06.78,0:11:08.08,Default,,0000,0000,0000,,There's no hiding.
Dialogue: 0,0:11:08.08,0:11:09.80,Default,,0000,0000,0000,,I think some people may even find it
Dialogue: 0,0:11:09.80,0:11:10.91,Default,,0000,0000,0000,,a little bit scary like
Dialogue: 0,0:11:10.91,0:11:12.53,Default,,0000,0000,0000,,oh gosh, I need to pick up my game
Dialogue: 0,0:11:12.53,0:11:14.44,Default,,0000,0000,0000,,because everyone can see what I'm doing.
Dialogue: 0,0:11:14.44,0:11:15.83,Default,,0000,0000,0000,,Yeah. I think it's very good.
Dialogue: 0,0:11:15.83,0:11:17.73,Default,,0000,0000,0000,,We have a weekly production meeting
Dialogue: 0,0:11:17.73,0:11:19.40,Default,,0000,0000,0000,,and that production meeting
Dialogue: 0,0:11:19.40,0:11:21.01,Default,,0000,0000,0000,,consists of a budget review
Dialogue: 0,0:11:21.01,0:11:22.87,Default,,0000,0000,0000,,which is done in Harvest.
Dialogue: 0,0:11:22.87,0:11:23.58,Default,,0000,0000,0000,,Okay.
Dialogue: 0,0:11:23.58,0:11:25.46,Default,,0000,0000,0000,,There we are in terms of hours
Dialogue: 0,0:11:25.46,0:11:26.71,Default,,0000,0000,0000,,on various accounts.
Dialogue: 0,0:11:26.71,0:11:29.03,Default,,0000,0000,0000,,The rest of the meeting is basically
Dialogue: 0,0:11:29.03,0:11:32.02,Default,,0000,0000,0000,,all incomplete tasks in Asana.
Dialogue: 0,0:11:32.02,0:11:35.23,Default,,0000,0000,0000,,We go to one by one and also
Dialogue: 0,0:11:35.23,0:11:37.65,Default,,0000,0000,0000,,I have saved searches for every employee.
Dialogue: 0,0:11:37.92,0:11:41.19,Default,,0000,0000,0000,,Incomplete tasks for tasks for so-and-so.
Dialogue: 0,0:11:41.19,0:11:43.36,Default,,0000,0000,0000,,So when I talk to them one on one,
Dialogue: 0,0:11:43.36,0:11:47.72,Default,,0000,0000,0000,,I can say I see that this one stuck or
Dialogue: 0,0:11:47.72,0:11:50.10,Default,,0000,0000,0000,,maybe you have too much work to do.
Dialogue: 0,0:11:50.10,0:11:51.57,Default,,0000,0000,0000,,There's a lot of insight that
Dialogue: 0,0:11:51.57,0:11:53.03,Default,,0000,0000,0000,,comes from it as well.
Dialogue: 0,0:11:53.03,0:11:55.36,Default,,0000,0000,0000,,I said it was gonna be one of my questions
Dialogue: 0,0:11:55.36,0:11:57.67,Default,,0000,0000,0000,,which I think segues quite nicely is
Dialogue: 0,0:11:57.67,0:11:59.42,Default,,0000,0000,0000,,what are the business problems
Dialogue: 0,0:11:59.42,0:12:01.04,Default,,0000,0000,0000,,that you've solved with Asana?
Dialogue: 0,0:12:01.04,0:12:02.66,Default,,0000,0000,0000,,And it sounds like that could be
Dialogue: 0,0:12:02.66,0:12:03.86,Default,,0000,0000,0000,,one of them where
Dialogue: 0,0:12:03.86,0:12:06.11,Default,,0000,0000,0000,,as the manager, as a leader
Dialogue: 0,0:12:06.11,0:12:07.17,Default,,0000,0000,0000,,you can just...
Dialogue: 0,0:12:07.17,0:12:08.86,Default,,0000,0000,0000,,it's not about calling people out
Dialogue: 0,0:12:08.86,0:12:10.64,Default,,0000,0000,0000,,and saying you're not doing your job.
Dialogue: 0,0:12:10.64,0:12:12.11,Default,,0000,0000,0000,,It's about as you've said like
Dialogue: 0,0:12:12.11,0:12:13.44,Default,,0000,0000,0000,,where are you getting stuck,
Dialogue: 0,0:12:13.44,0:12:15.31,Default,,0000,0000,0000,,how can I help you, how can I help you
Dialogue: 0,0:12:15.31,0:12:16.80,Default,,0000,0000,0000,,move these tasks forward?
Dialogue: 0,0:12:16.80,0:12:19.38,Default,,0000,0000,0000,,And Asana is what provides you
Dialogue: 0,0:12:19.38,0:12:22.25,Default,,0000,0000,0000,,with that transparency.
Dialogue: 0,0:12:22.25,0:12:23.16,Default,,0000,0000,0000,,That's right.
Dialogue: 0,0:12:23.16,0:12:26.19,Default,,0000,0000,0000,,There's a larger issue at play I think
Dialogue: 0,0:12:26.19,0:12:28.10,Default,,0000,0000,0000,,that's really important.
Dialogue: 0,0:12:28.10,0:12:30.07,Default,,0000,0000,0000,,And that is engagement,
Dialogue: 0,0:12:30.07,0:12:31.74,Default,,0000,0000,0000,,employee engagement.
Dialogue: 0,0:12:31.74,0:12:34.70,Default,,0000,0000,0000,,So, when everybody is updating their tasks
Dialogue: 0,0:12:34.70,0:12:36.45,Default,,0000,0000,0000,,and nothing is overdue,
Dialogue: 0,0:12:36.45,0:12:38.27,Default,,0000,0000,0000,,people know that everybody's engaged
Dialogue: 0,0:12:38.27,0:12:40.43,Default,,0000,0000,0000,,and everybody's doing the business and
Dialogue: 0,0:12:40.43,0:12:42.43,Default,,0000,0000,0000,,business is as strong as the weakest link.
Dialogue: 0,0:12:42.43,0:12:43.13,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:12:43.13,0:12:44.76,Default,,0000,0000,0000,,Someone is consistently letting
Dialogue: 0,0:12:44.76,0:12:46.86,Default,,0000,0000,0000,,their tasks slight past the due date,
Dialogue: 0,0:12:46.86,0:12:47.68,Default,,0000,0000,0000,,so every week
Dialogue: 0,0:12:47.68,0:12:49.23,Default,,0000,0000,0000,,on during our production meeting
Dialogue: 0,0:12:49.23,0:12:50.60,Default,,0000,0000,0000,,I also look at it,
Dialogue: 0,0:12:50.60,0:12:52.90,Default,,0000,0000,0000,,and even before I start the meeting, I say
Dialogue: 0,0:12:52.90,0:12:54.81,Default,,0000,0000,0000,,Okay I'm assuming everybody has updated
Dialogue: 0,0:12:54.81,0:12:56.19,Default,,0000,0000,0000,,the due dates on the tasks.
Dialogue: 0,0:12:56.19,0:12:56.96,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:12:56.96,0:13:00.00,Default,,0000,0000,0000,,It sends a big message about engagement
Dialogue: 0,0:13:00.00,0:13:03.08,Default,,0000,0000,0000,,so accountability again is very important
Dialogue: 0,0:13:03.08,0:13:05.100,Default,,0000,0000,0000,,and in my personal philosophy
Dialogue: 0,0:13:05.100,0:13:07.56,Default,,0000,0000,0000,,accountability is actually
Dialogue: 0,0:13:07.56,0:13:10.42,Default,,0000,0000,0000,,a very positive thing for organizations
Dialogue: 0,0:13:10.42,0:13:12.14,Default,,0000,0000,0000,,because people don't like it
Dialogue: 0,0:13:12.14,0:13:14.74,Default,,0000,0000,0000,,when someone's sitting around being lazy.
Dialogue: 0,0:13:14.74,0:13:16.37,Default,,0000,0000,0000,,Yeah. You're totally right.
Dialogue: 0,0:13:16.37,0:13:18.10,Default,,0000,0000,0000,,As not just the managers
Dialogue: 0,0:13:18.10,0:13:19.30,Default,,0000,0000,0000,,but the employees as well
Dialogue: 0,0:13:19.30,0:13:20.63,Default,,0000,0000,0000,,they feel hard done by
Dialogue: 0,0:13:20.63,0:13:22.40,Default,,0000,0000,0000,,because hey this guy over here
Dialogue: 0,0:13:22.40,0:13:23.77,Default,,0000,0000,0000,,he's not doing his job
Dialogue: 0,0:13:23.77,0:13:25.55,Default,,0000,0000,0000,,and I'm working my ass off.
Dialogue: 0,0:13:25.55,0:13:27.96,Default,,0000,0000,0000,,Yes, that's really interesting.
Dialogue: 0,0:13:27.96,0:13:30.58,Default,,0000,0000,0000,,Were there any other significant
Dialogue: 0,0:13:30.58,0:13:32.57,Default,,0000,0000,0000,,business problems that you solved
Dialogue: 0,0:13:32.58,0:13:34.92,Default,,0000,0000,0000,,with Asana that you can think of?
Dialogue: 0,0:13:34.92,0:13:38.30,Default,,0000,0000,0000,,Version control on files
Dialogue: 0,0:13:38.30,0:13:41.41,Default,,0000,0000,0000,,so we insist that
Dialogue: 0,0:13:41.41,0:13:44.91,Default,,0000,0000,0000,,if you update a version of a file then you
Dialogue: 0,0:13:44.91,0:13:46.94,Default,,0000,0000,0000,,delete the one that's attached to the task
Dialogue: 0,0:13:46.94,0:13:49.27,Default,,0000,0000,0000,,and attach the most recent one.
Dialogue: 0,0:13:49.27,0:13:50.29,Default,,0000,0000,0000,,Right.
Dialogue: 0,0:13:50.29,0:13:51.50,Default,,0000,0000,0000,,So it's always there.
Dialogue: 0,0:13:51.50,0:13:53.18,Default,,0000,0000,0000,,That was a big one.
Dialogue: 0,0:13:53.18,0:13:57.29,Default,,0000,0000,0000,,And I think this idea of
Dialogue: 0,0:13:57.29,0:13:58.81,Default,,0000,0000,0000,,employee performance
Dialogue: 0,0:13:58.81,0:14:00.40,Default,,0000,0000,0000,,and resource allocation
Dialogue: 0,0:14:00.40,0:14:02.54,Default,,0000,0000,0000,,there are many indicators of that
Dialogue: 0,0:14:02.54,0:14:04.39,Default,,0000,0000,0000,,within the system.
Dialogue: 0,0:14:04.39,0:14:07.15,Default,,0000,0000,0000,,I would say those were the major problems.
Dialogue: 0,0:14:07.46,0:14:09.67,Default,,0000,0000,0000,,We are probably
Dialogue: 0,0:14:09.67,0:14:13.65,Default,,0000,0000,0000,,I'm gonna guess, 20% more efficient
Dialogue: 0,0:14:13.65,0:14:16.71,Default,,0000,0000,0000,,in productivity because of the system,
Dialogue: 0,0:14:16.71,0:14:18.02,Default,,0000,0000,0000,,because everybody knows
Dialogue: 0,0:14:18.02,0:14:19.26,Default,,0000,0000,0000,,what's hanging out there
Dialogue: 0,0:14:19.26,0:14:20.96,Default,,0000,0000,0000,,and they don't wait around for you
Dialogue: 0,0:14:20.96,0:14:22.35,Default,,0000,0000,0000,,to tell them to do something.
Dialogue: 0,0:14:22.35,0:14:24.16,Default,,0000,0000,0000,,There's a whole list. Right?
Dialogue: 0,0:14:24.16,0:14:25.40,Default,,0000,0000,0000,,Yeah. Go pick something.
Dialogue: 0,0:14:25.40,0:14:27.03,Default,,0000,0000,0000,,Yeah, that's some 20%
Dialogue: 0,0:14:27.03,0:14:28.87,Default,,0000,0000,0000,,and that's not a small number either.
Dialogue: 0,0:14:28.87,0:14:30.17,Default,,0000,0000,0000,,Yeah. Pretty good.
Dialogue: 0,0:14:30.17,0:14:31.49,Default,,0000,0000,0000,,And do you...
Dialogue: 0,0:14:31.49,0:14:33.39,Default,,0000,0000,0000,,you've touched on it a bit with
Dialogue: 0,0:14:33.39,0:14:34.89,Default,,0000,0000,0000,,your client working things but
Dialogue: 0,0:14:34.89,0:14:37.25,Default,,0000,0000,0000,,what kinds of work do you track in Asana?
Dialogue: 0,0:14:37.25,0:14:38.38,Default,,0000,0000,0000,,I mean you've obviously
Dialogue: 0,0:14:38.38,0:14:39.35,Default,,0000,0000,0000,,got the client side
Dialogue: 0,0:14:39.35,0:14:41.63,Default,,0000,0000,0000,,that's really important in terms of
Dialogue: 0,0:14:41.63,0:14:43.35,Default,,0000,0000,0000,,your business planning
Dialogue: 0,0:14:43.35,0:14:44.56,Default,,0000,0000,0000,,and business project
Dialogue: 0,0:14:44.56,0:14:46.10,Default,,0000,0000,0000,,so working on your business
Dialogue: 0,0:14:46.10,0:14:47.50,Default,,0000,0000,0000,,rather than in your business.
Dialogue: 0,0:14:47.50,0:14:48.49,Default,,0000,0000,0000,,Can you talk about
Dialogue: 0,0:14:48.49,0:14:49.96,Default,,0000,0000,0000,,the different kinds of work
Dialogue: 0,0:14:49.96,0:14:51.88,Default,,0000,0000,0000,,that you're currently tracking in Asana?
Dialogue: 0,0:14:51.88,0:14:53.38,Default,,0000,0000,0000,,For internal projects?
Dialogue: 0,0:14:53.38,0:14:54.74,Default,,0000,0000,0000,,Oh, just in general
Dialogue: 0,0:14:54.74,0:14:56.58,Default,,0000,0000,0000,,like if you have to think about
Dialogue: 0,0:14:56.58,0:14:58.17,Default,,0000,0000,0000,,or talk us through your projects,
Dialogue: 0,0:14:58.17,0:15:00.82,Default,,0000,0000,0000,,in both internal and with clients.
Dialogue: 0,0:15:00.82,0:15:02.48,Default,,0000,0000,0000,,What are the main things that
Dialogue: 0,0:15:02.48,0:15:04.30,Default,,0000,0000,0000,,you're using Asana for?
Dialogue: 0,0:15:04.72,0:15:07.18,Default,,0000,0000,0000,,It goes to the framework that we're using
Dialogue: 0,0:15:07.18,0:15:08.33,Default,,0000,0000,0000,,so let me just talk
Dialogue: 0,0:15:08.33,0:15:09.62,Default,,0000,0000,0000,,about that for a second.
Dialogue: 0,0:15:09.72,0:15:12.95,Default,,0000,0000,0000,,I think that the most confusing thing
Dialogue: 0,0:15:12.95,0:15:16.15,Default,,0000,0000,0000,,in Asana is the word, teams.
Dialogue: 0,0:15:16.62,0:15:21.42,Default,,0000,0000,0000,,Because there is an organization,
Dialogue: 0,0:15:21.42,0:15:23.46,Default,,0000,0000,0000,,which is the Electron Shop,
Dialogue: 0,0:15:23.46,0:15:24.94,Default,,0000,0000,0000,,my company. Right?
Dialogue: 0,0:15:24.94,0:15:26.31,Default,,0000,0000,0000,,Then we have teams
Dialogue: 0,0:15:26.31,0:15:27.96,Default,,0000,0000,0000,,and our teams are organized
Dialogue: 0,0:15:27.96,0:15:29.76,Default,,0000,0000,0000,,around clients.
Dialogue: 0,0:15:29.76,0:15:31.92,Default,,0000,0000,0000,,We use teams as a client name
Dialogue: 0,0:15:31.92,0:15:34.18,Default,,0000,0000,0000,,and then we have projects,
Dialogue: 0,0:15:34.18,0:15:35.23,Default,,0000,0000,0000,,and then we have
Dialogue: 0,0:15:35.23,0:15:36.86,Default,,0000,0000,0000,,tasks within the projects.
Dialogue: 0,0:15:36.86,0:15:38.89,Default,,0000,0000,0000,,The reason that Asana is good for us
Dialogue: 0,0:15:38.89,0:15:41.30,Default,,0000,0000,0000,,is because we're a digital agency,
Dialogue: 0,0:15:41.30,0:15:44.53,Default,,0000,0000,0000,,we have multidisciplinary tasks going on.
Dialogue: 0,0:15:44.53,0:15:46.41,Default,,0000,0000,0000,,So how do we organize
Dialogue: 0,0:15:46.41,0:15:50.07,Default,,0000,0000,0000,,an interdisciplinary team on a project?
Dialogue: 0,0:15:50.07,0:15:51.00,Default,,0000,0000,0000,,Right?
Dialogue: 0,0:15:51.00,0:15:53.48,Default,,0000,0000,0000,,The types of projects that we do
Dialogue: 0,0:15:53.48,0:15:55.22,Default,,0000,0000,0000,,and by the way Paul, when I tell you
Dialogue: 0,0:15:55.22,0:15:56.95,Default,,0000,0000,0000,,we're gonna try out that templates
Dialogue: 0,0:15:56.95,0:15:58.60,Default,,0000,0000,0000,,function that just came out.
Dialogue: 0,0:15:58.60,0:15:59.58,Default,,0000,0000,0000,,Oh, great.
Dialogue: 0,0:15:59.71,0:16:03.84,Default,,0000,0000,0000,,So that could be a website development,
Dialogue: 0,0:16:03.84,0:16:08.53,Default,,0000,0000,0000,,could be a weekly email,
Dialogue: 0,0:16:08.53,0:16:13.16,Default,,0000,0000,0000,,could be an integrated content calendar,
Dialogue: 0,0:16:13.16,0:16:18.12,Default,,0000,0000,0000,,could be blog posts,
Dialogue: 0,0:16:18.12,0:16:20.31,Default,,0000,0000,0000,,things to write,
Dialogue: 0,0:16:20.31,0:16:22.64,Default,,0000,0000,0000,,ads, paid ads.
Dialogue: 0,0:16:23.97,0:16:27.60,Default,,0000,0000,0000,,Really, we do a very wide range of things
Dialogue: 0,0:16:27.60,0:16:30.26,Default,,0000,0000,0000,,and again I said Asana is very flexible.
Dialogue: 0,0:16:30.26,0:16:32.96,Default,,0000,0000,0000,,You can pretty much track anything in it.
Dialogue: 0,0:16:32.96,0:16:34.45,Default,,0000,0000,0000,,Let's save that in there
Dialogue: 0,0:16:34.45,0:16:36.78,Default,,0000,0000,0000,,advertising and the right.
Dialogue: 0,0:16:37.70,0:16:38.82,Default,,0000,0000,0000,,That's really good.
Dialogue: 0,0:16:38.83,0:16:40.28,Default,,0000,0000,0000,,David, look, thank you so much
Dialogue: 0,0:16:40.28,0:16:42.52,Default,,0000,0000,0000,,it's been really interesting to learn
Dialogue: 0,0:16:42.52,0:16:43.70,Default,,0000,0000,0000,,how you're using it
Dialogue: 0,0:16:43.70,0:16:45.03,Default,,0000,0000,0000,,and the challenges you face.
Dialogue: 0,0:16:45.03,0:16:47.32,Default,,0000,0000,0000,,Do you have any kind of final
Dialogue: 0,0:16:47.32,0:16:48.95,Default,,0000,0000,0000,,nuggets of advice
Dialogue: 0,0:16:48.95,0:16:50.92,Default,,0000,0000,0000,,that you would suggest to anyone watching
Dialogue: 0,0:16:50.92,0:16:52.25,Default,,0000,0000,0000,,like who's maybe using Asana
Dialogue: 0,0:16:52.25,0:16:53.88,Default,,0000,0000,0000,,they're just onboarding their team
Dialogue: 0,0:16:53.88,0:16:54.60,Default,,0000,0000,0000,,at the moment?
Dialogue: 0,0:16:54.60,0:16:55.57,Default,,0000,0000,0000,,What would be
Dialogue: 0,0:16:55.57,0:16:57.17,Default,,0000,0000,0000,,your couple of key bits of advice
Dialogue: 0,0:16:57.17,0:16:59.00,Default,,0000,0000,0000,,to people getting started
Dialogue: 0,0:16:59.00,0:17:00.22,Default,,0000,0000,0000,,in terms of how they can
Dialogue: 0,0:17:00.22,0:17:02.32,Default,,0000,0000,0000,,just be more effective with it
Dialogue: 0,0:17:02.32,0:17:05.83,Default,,0000,0000,0000,,or get their team using it better?
Dialogue: 0,0:17:06.02,0:17:07.92,Default,,0000,0000,0000,,There are two.
Dialogue: 0,0:17:07.92,0:17:10.42,Default,,0000,0000,0000,,One, you told me, which is
Dialogue: 0,0:17:10.42,0:17:12.32,Default,,0000,0000,0000,,turn off email notifications.
Dialogue: 0,0:17:12.32,0:17:13.02,Default,,0000,0000,0000,,Oh yeah.
Dialogue: 0,0:17:13.02,0:17:14.36,Default,,0000,0000,0000,,But if you're gonna turn off
Dialogue: 0,0:17:14.36,0:17:15.27,Default,,0000,0000,0000,,email notifications
Dialogue: 0,0:17:15.27,0:17:17.16,Default,,0000,0000,0000,,then you have to follow this rule
Dialogue: 0,0:17:17.16,0:17:19.54,Default,,0000,0000,0000,,Check your inbox every hour on the hour.
Dialogue: 0,0:17:19.55,0:17:20.37,Default,,0000,0000,0000,,Right?
Dialogue: 0,0:17:20.39,0:17:23.04,Default,,0000,0000,0000,,You cannot forget just let it go.
Dialogue: 0,0:17:23.04,0:17:25.45,Default,,0000,0000,0000,,The inbox is the key starting point
Dialogue: 0,0:17:25.45,0:17:26.54,Default,,0000,0000,0000,,to everything.
Dialogue: 0,0:17:26.55,0:17:28.26,Default,,0000,0000,0000,,When I say that to clients
Dialogue: 0,0:17:28.26,0:17:30.08,Default,,0000,0000,0000,,when we're working with clients
Dialogue: 0,0:17:30.08,0:17:31.68,Default,,0000,0000,0000,,and they're adopting the system.
Dialogue: 0,0:17:31.68,0:17:33.60,Default,,0000,0000,0000,,Check your inbox every hour on the hour.
Dialogue: 0,0:17:33.60,0:17:35.95,Default,,0000,0000,0000,,They get much better adoption at that.
Dialogue: 0,0:17:36.85,0:17:37.92,Default,,0000,0000,0000,,Yeah. Great tip.
Dialogue: 0,0:17:37.92,0:17:39.60,Default,,0000,0000,0000,,I think it addresses one of
Dialogue: 0,0:17:39.60,0:17:41.58,Default,,0000,0000,0000,,the common problems I see people facing
Dialogue: 0,0:17:41.58,0:17:44.49,Default,,0000,0000,0000,,which is they're not sure
Dialogue: 0,0:17:44.49,0:17:46.47,Default,,0000,0000,0000,,what am I supposed to be doing,
Dialogue: 0,0:17:46.47,0:17:48.69,Default,,0000,0000,0000,,what am I working on right now,
Dialogue: 0,0:17:48.69,0:17:50.54,Default,,0000,0000,0000,,where is the latest updates,
Dialogue: 0,0:17:50.54,0:17:52.64,Default,,0000,0000,0000,,and it's that inbox and you can
Dialogue: 0,0:17:52.64,0:17:54.54,Default,,0000,0000,0000,,really create a lot of noise and stress
Dialogue: 0,0:17:54.54,0:17:56.62,Default,,0000,0000,0000,,for yourself by getting the emails as well
Dialogue: 0,0:17:56.62,0:17:58.17,Default,,0000,0000,0000,,so definitely turning those off,
Dialogue: 0,0:17:58.17,0:18:00.07,Default,,0000,0000,0000,,and then archiving those notifications
Dialogue: 0,0:18:00.07,0:18:01.37,Default,,0000,0000,0000,,once you're done with them.
Dialogue: 0,0:18:01.37,0:18:03.96,Default,,0000,0000,0000,,So your inbox is... really
Dialogue: 0,0:18:03.96,0:18:05.96,Default,,0000,0000,0000,,it only contains or should only contain
Dialogue: 0,0:18:05.96,0:18:07.43,Default,,0000,0000,0000,,the active work in progress
Dialogue: 0,0:18:07.43,0:18:09.51,Default,,0000,0000,0000,,like comments that you're still working on
Dialogue: 0,0:18:09.51,0:18:11.77,Default,,0000,0000,0000,,or obviously new notifications as well.
Dialogue: 0,0:18:11.77,0:18:14.87,Default,,0000,0000,0000,,Great, thanks for the tip, David.
Dialogue: 0,0:18:14.87,0:18:16.28,Default,,0000,0000,0000,,Thanks for having me.