1 00:00:00,750 --> 00:00:01,868 Hi everyone! 2 00:00:01,868 --> 00:00:05,000 Every year we evolve our business plan. 3 00:00:05,000 --> 00:00:09,917 We have a plan to ensure we run in the same direction, 4 00:00:09,917 --> 00:00:13,468 no matter where we work across the organisation. 5 00:00:13,468 --> 00:00:17,750 We also have common targets to ensure we can work 6 00:00:17,750 --> 00:00:22,451 effectively and creatively together across all functions. 7 00:00:22,451 --> 00:00:26,232 We also have a plan to stay one step ahead 8 00:00:26,232 --> 00:00:28,382 in terms of our customer's needs 9 00:00:28,382 --> 00:00:32,917 in a way that puts us one step ahead of our competitors. 10 00:00:32,917 --> 00:00:36,150 I want to conclude a bit on the year we're closing 11 00:00:36,150 --> 00:00:38,600 and also lay out the updated direction 12 00:00:38,600 --> 00:00:41,617 for the year we now kicking off on 1 May. 13 00:00:41,617 --> 00:00:43,502 As always, the full plan is built 14 00:00:43,502 --> 00:00:48,933 on always focusing on things we can influence ourselves. 15 00:00:48,933 --> 00:00:52,834 We also always build plans based on Clas Ohlson's strenghts. 16 00:00:52,834 --> 00:00:56,783 Also the strenghts of us as one big organisation. 17 00:00:56,783 --> 00:00:59,566 The big learning from the last years 18 00:00:59,566 --> 00:01:03,340 is that we should continue to dare to try new things, 19 00:01:03,340 --> 00:01:04,882 learn new things 20 00:01:04,882 --> 00:01:08,300 and ensure we dare to transform ourselves 21 00:01:08,300 --> 00:01:13,184 to ensure we stay relevant for customers on long term. 22 00:01:13,184 --> 00:01:15,616 Our foundation is unchanged. 23 00:01:15,616 --> 00:01:16,998 It's the Blue Heart Strategy 24 00:01:16,998 --> 00:01:20,581 where we lay out our purpose, vision, mission. 25 00:01:20,581 --> 00:01:22,515 But also the culture of Clas Ohlson 26 00:01:22,515 --> 00:01:26,480 and laying out leadership principles. 27 00:01:26,480 --> 00:01:28,597 In a nutshell, we want to ensure that 28 00:01:28,597 --> 00:01:33,963 if there's a person in need of any of our consumer mission 29 00:01:33,963 --> 00:01:36,848 they should emiditaley think about Clas Ohlson. 30 00:01:36,848 --> 00:01:39,447 Then they should easily, quickly find us 31 00:01:39,447 --> 00:01:42,747 and they should find the product they need. 32 00:01:42,747 --> 00:01:46,865 If they buy it, the should keep it for a long time, 33 00:01:46,865 --> 00:01:48,748 use it for a long time. 34 00:01:48,748 --> 00:01:52,548 If the product breaks down, they should have an opportunity 35 00:01:52,548 --> 00:01:55,470 to come back to us to find a spare part 36 00:01:55,470 --> 00:01:59,617 so they can fix it and then keep using it. 37 00:01:59,617 --> 00:02:01,020 If we deliver on this, 38 00:02:01,020 --> 00:02:05,939 we will build trust for the very long term. 39 00:02:05,939 --> 00:02:11,305 The targets for the years to come remains unchanged. 40 00:02:11,305 --> 00:02:14,655 We want to continue to grow our sales, 41 00:02:14,655 --> 00:02:17,123 that's a driving force for all of us. 42 00:02:17,123 --> 00:02:19,970 It's critical that we continously drive growth. 43 00:02:19,970 --> 00:02:20,833 Secondly. 44 00:02:20,833 --> 00:02:24,320 Profitability is a measure of success 45 00:02:24,320 --> 00:02:26,839 but it's also an enabler of our future. 46 00:02:26,839 --> 00:02:32,671 If we're profitable we can reinvest into further customer relevance 47 00:02:32,671 --> 00:02:34,855 and growth also for the future. 48 00:02:34,855 --> 00:02:38,887 We also have our sustainability targets that are ambitious. 49 00:02:38,887 --> 00:02:40,537 We will continue run on them. 50 00:02:40,537 --> 00:02:43,670 But sustainability is also one of the core values 51 00:02:43,670 --> 00:02:47,288 of all of us working within Clas Ohlson. 52 00:02:47,288 --> 00:02:53,003 Our strengths is all about delivering and develop 53 00:02:53,003 --> 00:02:56,353 an optimal and relevant assortment. 54 00:02:56,353 --> 00:02:59,421 Evolving our strong Clas Ohlson brand. 55 00:02:59,421 --> 00:03:03,190 Also delivering a fantastic customer service 56 00:03:03,190 --> 00:03:05,910 in every meeting with customers across channels. 57 00:03:05,910 --> 00:03:07,471 That's really our ABC. 58 00:03:07,471 --> 00:03:12,254 Assortment, Brand, Customer Meeting. 59 00:03:12,254 --> 00:03:15,887 If we do this well and in a cost effective way 60 00:03:15,887 --> 00:03:19,786 it will give us an opportunity to continously invest in those areas 61 00:03:19,786 --> 00:03:21,786 to build us stronger for the future. 62 00:03:22,736 --> 00:03:26,986 The updated plan now includes a new third year. 63 00:03:26,986 --> 00:03:30,503 Fiscal year 26/27. 64 00:03:30,503 --> 00:03:35,769 In the plan we strive for delivering win, win, win. 65 00:03:35,769 --> 00:03:41,153 For customers, for ourselves but also for our shareholders. 66 00:03:41,153 --> 00:03:44,319 We're committed and confident 67 00:03:44,319 --> 00:03:50,369 that the plan we have has the ability to do just that. 68 00:03:50,369 --> 00:03:54,934 We have seen this year 23/24, that we just closing 69 00:03:54,934 --> 00:03:58,302 that the strategy is working, we're on the right track. 70 00:03:58,302 --> 00:04:02,218 Just reweiving the things that has happened this year. 71 00:04:02,218 --> 00:04:05,165 We layed out eight big How to win-movements. 72 00:04:05,165 --> 00:04:07,325 as we started the year. 73 00:04:07,325 --> 00:04:12,835 First we talked about becoming more of a low cost retailer 74 00:04:12,835 --> 00:04:18,635 to ensure we're always competive with discounters and low price-players. 75 00:04:18,635 --> 00:04:21,517 We have seen lots of activities. 76 00:04:21,517 --> 00:04:25,395 It has put us in a very competetive position. 77 00:04:25,395 --> 00:04:29,275 We're fewer white collar employees. 78 00:04:29,275 --> 00:04:32,587 We have initiated a big transformation on our IT. 79 00:04:32,587 --> 00:04:35,021 We have done lots of work across logistics. 80 00:04:35,021 --> 00:04:37,440 Basically across all teams, 81 00:04:37,440 --> 00:04:42,170 we have done work to become simpler and more effective. 82 00:04:42,170 --> 00:04:43,660 Secondly, 83 00:04:43,660 --> 00:04:46,833 in our ambition to have a relevant assortment 12 months a year 84 00:04:46,833 --> 00:04:48,783 we have seen great progress. 85 00:04:48,783 --> 00:04:53,567 We have launched more new products than we have ever done before. 86 00:04:53,567 --> 00:04:54,716 It's working. 87 00:04:54,716 --> 00:04:58,299 We see growth across all five consumer missions. 88 00:04:58,299 --> 00:05:01,332 The third how to win, building a profitable e-com, 89 00:05:01,332 --> 00:05:03,466 we have also seen big progress. 90 00:05:03,466 --> 00:05:05,730 Our e-com as been growing fast. 91 00:05:05,730 --> 00:05:09,899 It has also become more profitable then ever before. 92 00:05:09,899 --> 00:05:10,651 Fourth. 93 00:05:10,651 --> 00:05:14,483 We said that we wanted to expand the store network. 94 00:05:14,483 --> 00:05:16,180 Wow what a journey. 95 00:05:16,180 --> 00:05:19,216 Closing the year, we have opened ten new stores. 96 00:05:19,216 --> 00:05:23,783 Every store has rendered big headlines in local media, 97 00:05:23,783 --> 00:05:26,070 really shown the strength of Clas Ohlson 98 00:05:26,070 --> 00:05:29,810 but also giving more customers access to visit us. 99 00:05:29,810 --> 00:05:31,683 We should also remember, 100 00:05:31,683 --> 00:05:35,599 the expansion would never had been possible 101 00:05:35,599 --> 00:05:41,932 unless we delivered on becoming much more cost effective. 102 00:05:41,932 --> 00:05:44,782 We have seen great work on the fifth How to win, 103 00:05:44,782 --> 00:05:51,263 optimizing our marketing and leveraging Club Clas. 104 00:05:51,263 --> 00:05:53,564 We are out there with our customers. 105 00:05:53,564 --> 00:05:56,164 We're spending most marketing efforts 106 00:05:56,164 --> 00:06:00,470 in channels where customers engage with us. 107 00:06:00,470 --> 00:06:02,381 Club Clas is delivering value. 108 00:06:02,381 --> 00:06:05,998 We see hundreds of thousands of new customers becoming members. 109 00:06:05,998 --> 00:06:10,564 We're growing with new, younger target groups for the first time. 110 00:06:10,564 --> 00:06:15,447 We've also seen great progress on leveraging AI as a tool 111 00:06:15,447 --> 00:06:21,148 to become more relevant and effective within marketing. 112 00:06:21,148 --> 00:06:24,397 We have executed on the sustainability plan. 113 00:06:24,397 --> 00:06:26,781 We have done a lof of work on our people plan 114 00:06:26,781 --> 00:06:32,147 to update leadership principles and evolve our organisation. 115 00:06:32,147 --> 00:06:32,880 Number seven, 116 00:06:32,880 --> 00:06:36,364 we have gone after our B2B-customers in a new way. 117 00:06:36,364 --> 00:06:39,932 We've been growing, recruited more B2B-customers. 118 00:06:39,932 --> 00:06:43,482 Simplified the process also for them. 119 00:06:43,482 --> 00:06:44,438 Last but not least, 120 00:06:44,438 --> 00:06:46,714 we've done a big restructuring of Clas Fixare. 121 00:06:46,714 --> 00:06:50,580 Ensuring we focusing on services that are relevant 122 00:06:50,580 --> 00:06:53,313 but also services where we can do a good job 123 00:06:53,313 --> 00:06:56,312 and build a growing, profitable business over time. 124 00:06:56,312 --> 00:06:58,531 On top of all of those things, 125 00:06:58,531 --> 00:07:02,503 we have also completed an aquistion of Spares. 126 00:07:02,503 --> 00:07:04,797 It's fully in line with our consumer missions 127 00:07:04,797 --> 00:07:08,281 and fully in line with our purpose as a company. 128 00:07:08,281 --> 00:07:10,397 Looking ahead into next year. 129 00:07:10,397 --> 00:07:14,712 The market is as competetive and fierce as always. 130 00:07:14,712 --> 00:07:18,959 We see the big discounters and low price-players growing significantly, 131 00:07:18,959 --> 00:07:22,178 doing a really good job serving their customers. 132 00:07:22,178 --> 00:07:26,112 We also see competitors like Temu and Amazon 133 00:07:26,112 --> 00:07:28,479 really playing to win online. 134 00:07:28,479 --> 00:07:32,779 We should constantly benchmark ourselves versus the outside world, 135 00:07:32,779 --> 00:07:39,328 but then ensure that our plan is based on what we can influence. 136 00:07:39,328 --> 00:07:44,578 The plan for the year ahead is built on the same plan that we closed. 137 00:07:44,578 --> 00:07:49,801 This year we will have nine How To Win-actions. 138 00:07:49,801 --> 00:07:53,812 Eight are similar but evolved from this year. 139 00:07:53,812 --> 00:07:57,627 We have added a ninth which is all about Finland. 140 00:07:57,627 --> 00:08:00,446 We have developed a specific Finnish plan 141 00:08:00,446 --> 00:08:03,611 to ensure we win with our assortment in Finland 142 00:08:03,611 --> 00:08:06,579 versus the Finnish customers on their terms. 143 00:08:06,579 --> 00:08:09,429 We're also evolving the way we look at our store network. 144 00:08:09,429 --> 00:08:11,450 Apart from expansion, 145 00:08:11,450 --> 00:08:14,112 we also invest even more in the network that we have. 146 00:08:14,112 --> 00:08:16,862 Ensuring it's robust for the future. 147 00:08:16,862 --> 00:08:20,378 When it comes to marketing and Club Clas, 148 00:08:20,378 --> 00:08:23,683 we're doing even more to ensure we become 149 00:08:23,683 --> 00:08:27,478 the destination we want to be across all five consumer missions. 150 00:08:27,478 --> 00:08:31,545 You'll find more details on each area on Conet. 151 00:08:31,545 --> 00:08:33,911 We will share more information as we go ahead. 152 00:08:33,911 --> 00:08:37,430 But rest assured there's a solid plan. 153 00:08:37,430 --> 00:08:39,311 There're a lof of activities planned 154 00:08:39,311 --> 00:08:43,127 to ensure we continue the journey we're on 155 00:08:43,127 --> 00:08:48,280 and that we continue to deliver on the needs of our customers. 156 00:08:48,280 --> 00:08:50,378 I'm confident that we're on the right track. 157 00:08:50,378 --> 00:08:53,293 I'm confident we as one big team and one Clas Ohlson 158 00:08:53,293 --> 00:08:57,526 will find a way to deliver in the next years to come. 159 00:08:57,526 --> 00:09:03,493 I very much look forward kicking off another year, starting 1 May. 160 00:09:03,493 --> 00:09:07,944 Thank you for tuning in, see you all again soon.