0:00:00.750,0:00:01.868 Hi everyone! 0:00:01.868,0:00:05.068 Every year we evolve[br]our business plan. 0:00:05.068,0:00:09.917 We have a plan to ensure[br]we run in the same direction, 0:00:09.917,0:00:13.468 no matter where we work[br]across the organisation. 0:00:13.468,0:00:17.750 We also have common targets[br]to ensure we can work 0:00:17.750,0:00:22.451 effectively and creatively [br]across all functions. 0:00:22.451,0:00:26.232 We also have a plan to stay [br]one step ahead 0:00:26.232,0:00:28.382 in terms of customer's needs 0:00:28.382,0:00:32.917 in a way that puts us [br]one step ahead of our competitors. 0:00:32.917,0:00:36.150 I want to conclude a bit [br]on the year we're closing 0:00:36.150,0:00:38.600 and also lay out [br]the updated direction 0:00:38.600,0:00:41.617 for the year [br]we now kick off on 1 May. 0:00:41.617,0:00:43.502 As always, [br]the full plan is built 0:00:43.502,0:00:48.933 on always focusing on [br]things we can influence ourselves. 0:00:48.933,0:00:52.834 We also always build plans[br]based on Clas Ohlson's strenghts. 0:00:52.834,0:00:56.783 Also the strenghts of us[br]as one big organisation. 0:00:56.783,0:00:59.566 The big learning[br]from the last years 0:00:59.566,0:01:03.034 is that we should continue[br]to dare to try new things, 0:01:03.034,0:01:04.882 learn new things 0:01:04.882,0:01:08.300 and ensure we dare [br]to transform ourselves 0:01:08.300,0:01:13.184 to ensure we stay relevant[br]for customers on long term. 0:01:13.184,0:01:15.616 Our foundation [br]is unchanged. 0:01:15.616,0:01:16.998 It's the Blue Heart Strategy 0:01:16.998,0:01:20.581 where we lay out our purpose,[br]vision, mission. 0:01:20.581,0:01:22.515 But also the culture[br]of Clas Ohlson 0:01:22.515,0:01:26.048 and laying out[br]leadership principles. 0:01:26.048,0:01:28.597 In a nutshell,[br]we want to ensure 0:01:28.597,0:01:33.963 that if there's a person[br]in need of any of our consumer mission 0:01:33.963,0:01:36.848 they should emiditaley[br]think about Clas Ohlson. 0:01:36.848,0:01:39.447 Then they should easily,[br]quickly find us 0:01:39.447,0:01:42.747 and they should find [br]the product they need. 0:01:42.747,0:01:46.865 If they buy it,[br]the should keep it for a long time, 0:01:46.865,0:01:48.748 use it for a long time. 0:01:48.748,0:01:52.548 If the product breaks down,[br]the should have an opportunity 0:01:52.548,0:01:55.047 to come back to us[br]to find a spare part 0:01:55.047,0:01:59.617 so they can fix it[br]and then keep using it. 0:01:59.617,0:01:59.997 If we deliver on this, 0:02:01.005,0:02:05.939 we will build trust[br]for the very long term. 0:02:05.939,0:02:11.305 The targets for the next years[br]remains unchanged. 0:02:11.305,0:02:14.655 We want to continue[br]to grow our sales, 0:02:14.655,0:02:17.123 that's a driving force[br]for all of us. 0:02:17.123,0:02:19.970 It's critical that we[br]continously drive growth. 0:02:19.970,0:02:24.006 Second, profitability[br]is a measure of success 0:02:24.006,0:02:26.839 but it's also an [br]enabler of our future. 0:02:26.839,0:02:32.671 If we're profitable we can reinvest[br]into further customer relevance 0:02:32.671,0:02:34.855 and growth also [br]for the future. 0:02:34.855,0:02:38.887 We also have our sustainability[br]targets that are ambitious. 0:02:38.887,0:02:40.537 We will continue[br]run on them. 0:02:40.537,0:02:43.670 But sustainability is also [br]one of the core values 0:02:43.670,0:02:47.288 of all of us[br]working within Clas Ohlson. 0:02:47.288,0:02:56.353 Our strengths is all about[br]deliver and develop optimal assortment. 0:02:56.353,0:02:59.421 Evolving our strong[br]Clas Ohlson brand. 0:02:59.421,0:03:03.087 Also delivering a [br]fantastic customer service 0:03:03.087,0:03:06.036 in every meeting with customers[br]across channels. 0:03:06.036,0:03:07.471 That's really our ABC. 0:03:07.471,0:03:12.254 Assortment, Brand,[br]Customer Meeting. 0:03:12.254,0:03:15.887 If we do this well[br]and in a cost effective way 0:03:15.887,0:03:19.786 it will give us an opportunity[br]to continously invest across those areas 0:03:19.786,0:03:22.736 to build us stronger for the future. 0:03:22.736,0:03:26.986 The updated plan[br]now includes a new third year. 0:03:26.986,0:03:30.503 Fiscal year 26/27. 0:03:30.503,0:03:35.769 In the plan we strive[br]for delivering win, win, win. 0:03:35.769,0:03:41.153 For customers, for ourselves[br]but also for our shareholders. 0:03:41.153,0:03:44.319 We're committed and confident 0:03:44.319,0:03:50.369 that the plan we have[br]has the ability to do just that. 0:03:50.369,0:03:54.934 We have seen this year[br]that we just closing 0:03:54.934,0:03:58.302 that the strategy is working,[br]we're on the right track. 0:03:58.302,0:04:02.218 Just reweiving the things[br]that has happened this year. 0:04:02.218,0:04:06.885 We layed out eight big[br]How to win-movements. 0:04:06.885,0:04:12.835 First we talked about[br]becoming more of a low cost retailer 0:04:12.835,0:04:18.635 to ensure we're always competive[br]with discounters and low price-players. 0:04:18.635,0:04:21.517 We have seen lots of activities. 0:04:21.517,0:04:25.395 It has put us in a [br]competetive position. 0:04:25.395,0:04:25.695 We're fewer white collar[br]employees. 0:04:29.703,0:04:32.587 We have initiated [br]a big transformation on our IT. 0:04:32.587,0:04:34.571 We have done lots of work[br]across logistics. 0:04:34.571,0:04:42.017 Basically, we have done work[br]to become simpler and more effective. 0:04:42.017,0:04:43.066 Second, 0:04:43.066,0:04:46.833 in our ambition to have[br]a relevant assortment 12 months a year 0:04:46.833,0:04:48.783 we have seen great [br]progress. 0:04:48.783,0:04:53.567 We have launched more new products[br]than we have ever done before. 0:04:53.567,0:04:54.716 It's working. 0:04:54.716,0:04:58.299 We see growth across[br]all five consumer missions. 0:04:58.299,0:05:01.332 The third how to win,[br]building a profitable e-com, 0:05:01.332,0:05:03.466 we have also seen[br]big progress. 0:05:03.466,0:05:05.730 Our e-com as been growing fast. 0:05:05.730,0:05:09.899 It has also become[br]more profitable then ever before. 0:05:09.899,0:05:10.651 Fourth. 0:05:10.651,0:05:14.483 We said that we wanted[br]to expand the store network. 0:05:14.483,0:05:16.099 Wow what a journey. 0:05:16.099,0:05:19.216 Closing the year,[br]we have opened ten new stores. 0:05:19.216,0:05:23.783 Every store has rendered[br]big headlines in local media, 0:05:23.783,0:05:26.065 really shown the strength [br]of Clas Ohlson. 0:05:26.065,0:05:30.098 Also giving more customers[br]access to visit us. 0:05:30.098,0:05:31.683 We should also remember, 0:05:31.683,0:05:35.599 the expansion would never [br]had been possible 0:05:35.599,0:05:41.932 unless we delivered on [br]becoming much more cost effective. 0:05:41.932,0:05:44.782 We have seen great work[br]on the fifth How to win, 0:05:44.782,0:05:51.263 optimizing our marketing[br]and leveraging Club Clas. 0:05:51.263,0:05:53.564 We are out there[br]with our customers. 0:05:53.564,0:05:56.164 We're spending most [br]marketing efforts 0:05:56.164,0:06:00.047 in channels where[br]customers engage with us. 0:06:00.047,0:06:02.381 Club Clas is delivering value. 0:06:02.381,0:06:05.998 We see hundreds of thousands[br]of new customers becoming members. 0:06:05.998,0:06:10.564 We're growin with new,[br]younger target groups for the first time. 0:06:10.564,0:06:15.447 We've also seen great progress[br]on leveraging AI as a tool 0:06:15.447,0:06:21.148 to become more relevant[br]and effective within marketing. 0:06:21.148,0:06:24.397 We have executed on[br]the sustainability plan. 0:06:24.397,0:06:26.781 We have done a lof of work[br]on our people plan 0:06:26.781,0:06:32.147 to update leadership principles[br]and evolve our organisation. 0:06:32.147,0:06:32.880 Number seven, 0:06:32.880,0:06:35.864 we have gone after our[br]business-to-business customers. 0:06:35.864,0:06:39.932 We've been growing,[br]recruited more B2B-customers. 0:06:39.932,0:06:43.482 Simplified the process[br]also for them. 0:06:43.482,0:06:44.548 Last but not least, 0:06:44.548,0:06:46.714 we have done a big restructuring[br]on Clas Fixare. 0:06:46.714,0:06:50.580 Ensuring we focusing on[br]services that are relevant 0:06:50.580,0:06:53.313 but also services where[br]we can do a good job 0:06:53.313,0:06:56.312 and build a growing,[br]profitable business over time. 0:06:56.312,0:06:58.531 On top of all of those things, 0:06:58.531,0:07:02.663 we have also completed and aquistion[br]on Spares 0:07:02.663,0:07:04.797 It's fully in line with[br]our consumer missions 0:07:04.797,0:07:08.281 and fully in line with[br]our purpose as a company. 0:07:08.281,0:07:10.397 Looking ahead [br]into next year. 0:07:10.397,0:07:14.712 The market is as competetive[br]and fierce as always. 0:07:14.712,0:07:19.479 We see the big discounters[br]and low price-players growing. 0:07:19.479,0:07:22.178 They do a really good job[br]serving their customers. 0:07:22.178,0:07:26.112 We also see competitors[br]like Temu and Amazon 0:07:26.112,0:07:28.479 really playing to win online. 0:07:28.479,0:07:32.779 We should constantly benchmark ourselves[br]versus the outside world, 0:07:32.779,0:07:39.328 but then ensure that our plan[br]is based on what we can influence. 0:07:39.328,0:07:44.578 The plan for the year ahead[br]is built on the same plan that we closed. 0:07:44.578,0:07:49.545 This year we will have nine[br]How To Win-actions. 0:07:49.545,0:07:53.812 Eight are similar[br]but evolved from this year. 0:07:53.812,0:07:57.627 We have added a ninth [br]which is all about Finland. 0:07:57.627,0:08:00.446 We have developed[br]a specific Finnish plan 0:08:00.446,0:08:03.611 to ensure we win with[br]our assortment in Finland 0:08:03.611,0:08:06.579 versus the Finnish [br]customers on their terms. 0:08:06.579,0:08:09.429 We're also evolving the way[br]we look at our store network. 0:08:09.429,0:08:11.045 Apart from expansion, 0:08:11.045,0:08:14.112 we also invest even more[br]in the network that we have. 0:08:14.112,0:08:16.862 Ensuring it's robust[br]for the future. 0:08:16.862,0:08:20.378 When it comes to [br]marketing and Club Clas, 0:08:20.378,0:08:24.195 we're doing even more to [br]ensure we become 0:08:24.195,0:08:27.478 the destination we want to be[br]across all five consumer missions. 0:08:27.478,0:08:31.545 You'll find more details[br]on each area on Conet. 0:08:31.545,0:08:33.911 We will share more information[br]as we go ahead. 0:08:33.911,0:08:37.077 But rest assured[br]there's a solid plan. 0:08:37.077,0:08:39.311 There're a lof of activities[br]planned 0:08:39.311,0:08:43.127 to ensure we continue[br]the journey we're on 0:08:43.127,0:08:48.028 and that we continue to deliver[br]on the needs of our customers. 0:08:48.028,0:08:50.378 I'm confident that[br]we're on the right track. 0:08:50.378,0:08:53.293 I'm confident we as one big team[br]and one Clas Ohlson 0:08:53.293,0:08:57.526 will find a way to deliver[br]on the next years to come. 0:08:57.526,0:09:03.493 I very much look forward[br]kicking off another year, starting 1 May. 0:09:03.493,0:09:07.944 Thank you for tuning in,[br]see you all again soon.