[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.22,0:00:01.51,Default,,0000,0000,0000,,We think of a great leader
Dialogue: 0,0:00:01.53,0:00:04.45,Default,,0000,0000,0000,,as the unwavering captain\Nwho guides us forward
Dialogue: 0,0:00:04.47,0:00:06.34,Default,,0000,0000,0000,,through challenge and complexity.
Dialogue: 0,0:00:06.36,0:00:08.79,Default,,0000,0000,0000,,Confident, unwavering leaders,
Dialogue: 0,0:00:08.81,0:00:11.20,Default,,0000,0000,0000,,armed with data and past experience
Dialogue: 0,0:00:11.22,0:00:14.91,Default,,0000,0000,0000,,have long been celebrated\Nin business and politics alike.
Dialogue: 0,0:00:14.93,0:00:17.14,Default,,0000,0000,0000,,But sometimes and certainly now,
Dialogue: 0,0:00:17.16,0:00:20.29,Default,,0000,0000,0000,,a crisis comes along\Nthat is so new and so urgent
Dialogue: 0,0:00:20.31,0:00:22.61,Default,,0000,0000,0000,,that it upends everything\Nwe thought we knew.
Dialogue: 0,0:00:22.63,0:00:23.98,Default,,0000,0000,0000,,(Music)
Dialogue: 0,0:00:24.00,0:00:25.60,Default,,0000,0000,0000,,[The Way We Work]
Dialogue: 0,0:00:27.16,0:00:28.52,Default,,0000,0000,0000,,One thing we know for sure
Dialogue: 0,0:00:28.54,0:00:30.33,Default,,0000,0000,0000,,is that more upheavals are coming.
Dialogue: 0,0:00:30.35,0:00:32.52,Default,,0000,0000,0000,,In a completely interconnected world
Dialogue: 0,0:00:32.54,0:00:34.63,Default,,0000,0000,0000,,a single political uprising,
Dialogue: 0,0:00:34.65,0:00:37.72,Default,,0000,0000,0000,,a viral video, a distant tsunami,
Dialogue: 0,0:00:37.74,0:00:42.03,Default,,0000,0000,0000,,or a tiny virus can send\Nshock waves around the world.
Dialogue: 0,0:00:42.06,0:00:43.83,Default,,0000,0000,0000,,Upheaval creates fear,
Dialogue: 0,0:00:43.85,0:00:46.37,Default,,0000,0000,0000,,and in the midst of it\Npeople crave security
Dialogue: 0,0:00:46.40,0:00:47.80,Default,,0000,0000,0000,,which can incline leaders
Dialogue: 0,0:00:47.82,0:00:53.30,Default,,0000,0000,0000,,toward the usual tropes of strength,\Nconfidence, constancy,
Dialogue: 0,0:00:53.32,0:00:54.48,Default,,0000,0000,0000,,but it won't work.
Dialogue: 0,0:00:54.50,0:00:56.53,Default,,0000,0000,0000,,We have to flip the leadership playbook.
Dialogue: 0,0:00:56.55,0:00:58.100,Default,,0000,0000,0000,,First, this type of leadership requires
Dialogue: 0,0:00:59.02,0:01:02.66,Default,,0000,0000,0000,,communicating with transparency,\Ncommunicating often.
Dialogue: 0,0:01:02.68,0:01:05.70,Default,,0000,0000,0000,,So how can leaders lead\Nwhen there is so little certainty,
Dialogue: 0,0:01:05.73,0:01:07.34,Default,,0000,0000,0000,,so little clarity?
Dialogue: 0,0:01:07.36,0:01:11.32,Default,,0000,0000,0000,,Whether you are a CEO,\Na prime minister, a middle manager,
Dialogue: 0,0:01:11.34,0:01:12.87,Default,,0000,0000,0000,,or even a head of school,
Dialogue: 0,0:01:12.89,0:01:15.87,Default,,0000,0000,0000,,upheaval means you have\Nto ramp up the humility.
Dialogue: 0,0:01:15.89,0:01:17.38,Default,,0000,0000,0000,,When what you know is limited,
Dialogue: 0,0:01:17.40,0:01:20.34,Default,,0000,0000,0000,,pretending that you have\Nthe answers isn't helpful.
Dialogue: 0,0:01:20.36,0:01:24.04,Default,,0000,0000,0000,,Amidst upheaval, leaders\Nmust share what they know
Dialogue: 0,0:01:24.06,0:01:25.95,Default,,0000,0000,0000,,and admit what they don't know.
Dialogue: 0,0:01:25.97,0:01:30.43,Default,,0000,0000,0000,,Paradoxically, that honesty creates\Nmore psychological safety for people,
Dialogue: 0,0:01:30.46,0:01:31.64,Default,,0000,0000,0000,,not less.
Dialogue: 0,0:01:31.66,0:01:35.54,Default,,0000,0000,0000,,For example when the pandemic\Ndevastated the airline industry
Dialogue: 0,0:01:35.57,0:01:36.72,Default,,0000,0000,0000,,virtually overnight,
Dialogue: 0,0:01:36.75,0:01:38.97,Default,,0000,0000,0000,,CEO of Delta Airlines Ed Bastian
Dialogue: 0,0:01:38.100,0:01:41.31,Default,,0000,0000,0000,,ramped up employee communication
Dialogue: 0,0:01:41.34,0:01:43.19,Default,,0000,0000,0000,,despite having so little clarity
Dialogue: 0,0:01:43.21,0:01:46.81,Default,,0000,0000,0000,,about the path ahead,\Nfacing truly dire results.
Dialogue: 0,0:01:46.84,0:01:48.24,Default,,0000,0000,0000,,At one point in 2020,
Dialogue: 0,0:01:48.26,0:01:50.93,Default,,0000,0000,0000,,losing over a hundred\Nmillion dollars a day,
Dialogue: 0,0:01:50.96,0:01:52.93,Default,,0000,0000,0000,,it would have been far easier for Bastian
Dialogue: 0,0:01:52.95,0:01:56.06,Default,,0000,0000,0000,,to wait for more information\Nbefore taking action,
Dialogue: 0,0:01:56.08,0:01:58.20,Default,,0000,0000,0000,,but effective leaders during upheaval
Dialogue: 0,0:01:58.22,0:01:59.85,Default,,0000,0000,0000,,don't hide in the shadows.
Dialogue: 0,0:01:59.87,0:02:01.52,Default,,0000,0000,0000,,In fact as Bastian put it,
Dialogue: 0,0:02:01.55,0:02:03.89,Default,,0000,0000,0000,,it is far more important to communicate
Dialogue: 0,0:02:03.91,0:02:06.66,Default,,0000,0000,0000,,when you don't have the answers\Nthan when you do.
Dialogue: 0,0:02:06.69,0:02:10.76,Default,,0000,0000,0000,,Second, act with urgency\Ndespite incomplete information.
Dialogue: 0,0:02:10.78,0:02:12.78,Default,,0000,0000,0000,,Admitting you don't have the answers
Dialogue: 0,0:02:12.81,0:02:15.16,Default,,0000,0000,0000,,does not mean avoiding action.
Dialogue: 0,0:02:15.18,0:02:18.02,Default,,0000,0000,0000,,While it's natural to want\Nmore information,
Dialogue: 0,0:02:18.04,0:02:21.62,Default,,0000,0000,0000,,fast action is often the only way\Nto get more information.
Dialogue: 0,0:02:21.64,0:02:25.19,Default,,0000,0000,0000,,Worse, inaction leaves people\Nfeeling lost and unstable.
Dialogue: 0,0:02:25.21,0:02:27.98,Default,,0000,0000,0000,,When New Zealand\NPrime Minister Jacinda Ardern
Dialogue: 0,0:02:28.00,0:02:31.07,Default,,0000,0000,0000,,laid out a four level\Nalert system very early
Dialogue: 0,0:02:31.09,0:02:32.67,Default,,0000,0000,0000,,in the COVID-19 crisis,
Dialogue: 0,0:02:32.70,0:02:35.62,Default,,0000,0000,0000,,she lacked information\Nwith which to set the level.
Dialogue: 0,0:02:35.64,0:02:39.50,Default,,0000,0000,0000,,Despite lacking answers,\Nshe did not wait to communicate
Dialogue: 0,0:02:39.52,0:02:41.20,Default,,0000,0000,0000,,about the threat with the nation.
Dialogue: 0,0:02:41.23,0:02:43.42,Default,,0000,0000,0000,,At first she set the level at two,
Dialogue: 0,0:02:43.44,0:02:47.48,Default,,0000,0000,0000,,only to change it to four\Ntwo days later as cases rose.
Dialogue: 0,0:02:47.50,0:02:50.09,Default,,0000,0000,0000,,That triggered a national lockdown
Dialogue: 0,0:02:50.11,0:02:52.85,Default,,0000,0000,0000,,which no doubt saved countless lives.
Dialogue: 0,0:02:52.88,0:02:55.82,Default,,0000,0000,0000,,Later, when cases began to dissipate,
Dialogue: 0,0:02:55.84,0:02:57.74,Default,,0000,0000,0000,,she made subsequent decisions
Dialogue: 0,0:02:57.76,0:02:59.83,Default,,0000,0000,0000,,reflecting that new information.
Dialogue: 0,0:02:59.85,0:03:03.19,Default,,0000,0000,0000,,Third, leaders must hold\Npurpose and values steady,
Dialogue: 0,0:03:03.21,0:03:05.65,Default,,0000,0000,0000,,even as goals and situations change.
Dialogue: 0,0:03:05.68,0:03:07.44,Default,,0000,0000,0000,,Values can be your guiding light
Dialogue: 0,0:03:07.46,0:03:09.43,Default,,0000,0000,0000,,when everything else is up in the air.
Dialogue: 0,0:03:09.45,0:03:11.32,Default,,0000,0000,0000,,If you care about customer experience,
Dialogue: 0,0:03:11.34,0:03:13.84,Default,,0000,0000,0000,,don't let go of that in times of upheaval.
Dialogue: 0,0:03:13.86,0:03:16.48,Default,,0000,0000,0000,,If a core value is health and safety,
Dialogue: 0,0:03:16.50,0:03:19.46,Default,,0000,0000,0000,,put that at the center\Nof every decision you make.
Dialogue: 0,0:03:19.49,0:03:22.32,Default,,0000,0000,0000,,Now doing this requires\Nbeing very transparent
Dialogue: 0,0:03:22.35,0:03:23.99,Default,,0000,0000,0000,,about what your values are,
Dialogue: 0,0:03:24.01,0:03:26.88,Default,,0000,0000,0000,,and in this way, your steadfastness shows
Dialogue: 0,0:03:26.90,0:03:29.53,Default,,0000,0000,0000,,not in your plans, but in your values.
Dialogue: 0,0:03:29.56,0:03:32.62,Default,,0000,0000,0000,,Prime Minister Ardern's\Nclear purpose all along
Dialogue: 0,0:03:32.64,0:03:34.19,Default,,0000,0000,0000,,was protecting human life.
Dialogue: 0,0:03:34.21,0:03:37.97,Default,,0000,0000,0000,,Even as the immediate goal\Nshifted from preventing illness
Dialogue: 0,0:03:37.99,0:03:39.61,Default,,0000,0000,0000,,to preparing health systems
Dialogue: 0,0:03:39.63,0:03:42.04,Default,,0000,0000,0000,,and ultimately to bolstering the economy.
Dialogue: 0,0:03:42.06,0:03:44.58,Default,,0000,0000,0000,,And finally, give power away.
Dialogue: 0,0:03:44.61,0:03:47.16,Default,,0000,0000,0000,,Our instincts are to hold\Neven more tightly
Dialogue: 0,0:03:47.19,0:03:50.37,Default,,0000,0000,0000,,to control in times of upheaval,\Nbut it backfires.
Dialogue: 0,0:03:50.39,0:03:53.43,Default,,0000,0000,0000,,One of the most effective\Nways to show leadership,
Dialogue: 0,0:03:53.45,0:03:54.94,Default,,0000,0000,0000,,if counterintuitive,
Dialogue: 0,0:03:54.97,0:03:57.44,Default,,0000,0000,0000,,is to share power with those around you.
Dialogue: 0,0:03:57.47,0:03:59.79,Default,,0000,0000,0000,,Doing this requires asking for help,
Dialogue: 0,0:03:59.82,0:04:02.13,Default,,0000,0000,0000,,being clear that you can't do it alone.
Dialogue: 0,0:04:02.15,0:04:04.21,Default,,0000,0000,0000,,This also provokes innovation
Dialogue: 0,0:04:04.23,0:04:06.09,Default,,0000,0000,0000,,while giving people a sense of meaning.
Dialogue: 0,0:04:06.12,0:04:08.10,Default,,0000,0000,0000,,Nothing is worse in a crisis
Dialogue: 0,0:04:08.12,0:04:10.82,Default,,0000,0000,0000,,than feeling like there's\Nnothing you can do to help.
Dialogue: 0,0:04:10.84,0:04:14.16,Default,,0000,0000,0000,,We follow this new kind\Nof leader through upheaval,
Dialogue: 0,0:04:14.18,0:04:15.98,Default,,0000,0000,0000,,because we have confidence
Dialogue: 0,0:04:16.00,0:04:19.33,Default,,0000,0000,0000,,not in their map, but in their compass.
Dialogue: 0,0:04:19.36,0:04:21.83,Default,,0000,0000,0000,,We believe they've chosen\Nthe right direction
Dialogue: 0,0:04:21.86,0:04:23.81,Default,,0000,0000,0000,,given the current information,
Dialogue: 0,0:04:23.83,0:04:25.76,Default,,0000,0000,0000,,and that they will keep updating.
Dialogue: 0,0:04:25.78,0:04:28.34,Default,,0000,0000,0000,,Most of all, we trust them
Dialogue: 0,0:04:28.36,0:04:32.37,Default,,0000,0000,0000,,and we want to help them\Nin finding and refinding
Dialogue: 0,0:04:32.40,0:04:33.66,Default,,0000,0000,0000,,the path forward.