[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.30,0:00:01.53,Default,,0000,0000,0000,,We think of a great leader
Dialogue: 0,0:00:01.53,0:00:04.47,Default,,0000,0000,0000,,as the unwavering captain\Nwho guides us forward
Dialogue: 0,0:00:04.47,0:00:06.36,Default,,0000,0000,0000,,through challenging complexity.
Dialogue: 0,0:00:06.36,0:00:08.86,Default,,0000,0000,0000,,Confident, unwavering leaders,
Dialogue: 0,0:00:08.86,0:00:11.25,Default,,0000,0000,0000,,armed with data and past experience
Dialogue: 0,0:00:11.25,0:00:14.96,Default,,0000,0000,0000,,have long been celebrated in\Nbusiness and politics alike,
Dialogue: 0,0:00:14.96,0:00:18.35,Default,,0000,0000,0000,,but sometimes and certainly\Nnow a crisis comes along
Dialogue: 0,0:00:18.35,0:00:21.29,Default,,0000,0000,0000,,that is so new and so\Nurgent that it upends
Dialogue: 0,0:00:21.29,0:00:22.68,Default,,0000,0000,0000,,everything we thought we knew.
Dialogue: 0,0:00:22.68,0:00:25.26,Default,,0000,0000,0000,,(upbeat music)
Dialogue: 0,0:00:27.18,0:00:28.59,Default,,0000,0000,0000,,One thing we know for sure
Dialogue: 0,0:00:28.59,0:00:30.47,Default,,0000,0000,0000,,is that more upheavals are coming.
Dialogue: 0,0:00:30.47,0:00:32.58,Default,,0000,0000,0000,,In a completely interconnected world
Dialogue: 0,0:00:32.58,0:00:34.71,Default,,0000,0000,0000,,a single political uprising,
Dialogue: 0,0:00:34.71,0:00:37.79,Default,,0000,0000,0000,,of viral video, a distant tsunami,
Dialogue: 0,0:00:37.79,0:00:42.11,Default,,0000,0000,0000,,or a tiny virus can send\Nshockwaves around the world.
Dialogue: 0,0:00:42.11,0:00:44.87,Default,,0000,0000,0000,,Upheaval creates fear,\Nand in the midst of it
Dialogue: 0,0:00:44.87,0:00:47.86,Default,,0000,0000,0000,,people crave security\Nwhich can incline leaders
Dialogue: 0,0:00:47.86,0:00:52.04,Default,,0000,0000,0000,,toward the usual tropes\Nof strength, confidence,
Dialogue: 0,0:00:52.04,0:00:54.49,Default,,0000,0000,0000,,constancy, but it won't work.
Dialogue: 0,0:00:54.49,0:00:56.59,Default,,0000,0000,0000,,We have to flip the leadership playbook.
Dialogue: 0,0:00:56.59,0:00:59.06,Default,,0000,0000,0000,,First, this type of leadership requires
Dialogue: 0,0:00:59.06,0:01:02.78,Default,,0000,0000,0000,,communicating with transparency,\Ncommunicating often.
Dialogue: 0,0:01:02.78,0:01:05.77,Default,,0000,0000,0000,,So how can leaders lead when\Nthere is so little certainty,
Dialogue: 0,0:01:05.77,0:01:07.38,Default,,0000,0000,0000,,so little clarity?
Dialogue: 0,0:01:07.38,0:01:11.36,Default,,0000,0000,0000,,Whether you are a CEO, a prime\Nminister, a middle manager,
Dialogue: 0,0:01:11.36,0:01:13.00,Default,,0000,0000,0000,,or even a head of school,
Dialogue: 0,0:01:13.00,0:01:15.93,Default,,0000,0000,0000,,upheaval means you have\Nto ramp up the humility.
Dialogue: 0,0:01:15.93,0:01:17.40,Default,,0000,0000,0000,,When what you know is limited,
Dialogue: 0,0:01:17.40,0:01:20.43,Default,,0000,0000,0000,,pretending that you have\Nthe answers isn't helpful.
Dialogue: 0,0:01:20.43,0:01:24.14,Default,,0000,0000,0000,,Amidst upheaval leaders\Nmust share what they know
Dialogue: 0,0:01:24.14,0:01:26.02,Default,,0000,0000,0000,,and admit what they don't know.
Dialogue: 0,0:01:26.02,0:01:29.25,Default,,0000,0000,0000,,Paradoxically that honesty\Ncreates more psychological
Dialogue: 0,0:01:29.25,0:01:31.68,Default,,0000,0000,0000,,safety for people, not less.
Dialogue: 0,0:01:31.68,0:01:34.60,Default,,0000,0000,0000,,For example when the pandemic devastated
Dialogue: 0,0:01:34.60,0:01:36.81,Default,,0000,0000,0000,,the airline industry virtually overnight,
Dialogue: 0,0:01:36.81,0:01:39.06,Default,,0000,0000,0000,,CEO of Delta Airlines Ed Bastian
Dialogue: 0,0:01:39.06,0:01:41.34,Default,,0000,0000,0000,,ramped up employee communication
Dialogue: 0,0:01:41.34,0:01:43.21,Default,,0000,0000,0000,,despite having so little clarity
Dialogue: 0,0:01:43.21,0:01:46.89,Default,,0000,0000,0000,,about the path ahead,\Nfacing truly dire results.
Dialogue: 0,0:01:46.89,0:01:48.30,Default,,0000,0000,0000,,At one point in 2020,
Dialogue: 0,0:01:48.30,0:01:51.00,Default,,0000,0000,0000,,losing over a hundred\Nmillion dollars a day,
Dialogue: 0,0:01:51.00,0:01:52.78,Default,,0000,0000,0000,,it would have been far easier for Bastian
Dialogue: 0,0:01:52.78,0:01:56.11,Default,,0000,0000,0000,,to wait for more information\Nbefore taking action,
Dialogue: 0,0:01:56.11,0:01:58.29,Default,,0000,0000,0000,,but effective leaders during upheaval
Dialogue: 0,0:01:58.29,0:01:59.91,Default,,0000,0000,0000,,don't hide in the shadows.
Dialogue: 0,0:01:59.91,0:02:01.60,Default,,0000,0000,0000,,In fact as Bastian put it,
Dialogue: 0,0:02:01.60,0:02:03.96,Default,,0000,0000,0000,,it is far more important to communicate
Dialogue: 0,0:02:03.96,0:02:06.77,Default,,0000,0000,0000,,when you don't have the\Nanswers than when you do.
Dialogue: 0,0:02:06.77,0:02:10.84,Default,,0000,0000,0000,,Second, act with urgency\Ndespite incomplete information.
Dialogue: 0,0:02:10.84,0:02:12.84,Default,,0000,0000,0000,,Admitting you don't have the answers
Dialogue: 0,0:02:12.84,0:02:15.21,Default,,0000,0000,0000,,does not mean avoiding action.
Dialogue: 0,0:02:15.21,0:02:18.04,Default,,0000,0000,0000,,While it's natural to\Nwant more information,
Dialogue: 0,0:02:18.04,0:02:21.66,Default,,0000,0000,0000,,fast action is often the only\Nway to get more information.
Dialogue: 0,0:02:21.66,0:02:25.26,Default,,0000,0000,0000,,Worse, inaction leaves people\Nfeeling lost and unstable.
Dialogue: 0,0:02:25.26,0:02:28.05,Default,,0000,0000,0000,,When New Zealand Prime\NMinister Jacinda Ardern
Dialogue: 0,0:02:28.05,0:02:31.13,Default,,0000,0000,0000,,laid out a four level\Nalert system very early
Dialogue: 0,0:02:31.13,0:02:32.75,Default,,0000,0000,0000,,in the COVID-19 crisis,
Dialogue: 0,0:02:32.75,0:02:35.67,Default,,0000,0000,0000,,she lacked information with\Nwhich to set the level,
Dialogue: 0,0:02:35.67,0:02:39.61,Default,,0000,0000,0000,,despite lacking answers she\Ndid not wait to communicate
Dialogue: 0,0:02:39.61,0:02:41.26,Default,,0000,0000,0000,,about the threat with the nation.
Dialogue: 0,0:02:41.26,0:02:43.48,Default,,0000,0000,0000,,At first she set the level at two,
Dialogue: 0,0:02:43.48,0:02:47.54,Default,,0000,0000,0000,,only to change it to four\Ntwo days later as cases rose.
Dialogue: 0,0:02:47.54,0:02:50.17,Default,,0000,0000,0000,,That triggered a national lockdown
Dialogue: 0,0:02:50.17,0:02:52.91,Default,,0000,0000,0000,,which no doubt saved countless lives,
Dialogue: 0,0:02:52.91,0:02:55.90,Default,,0000,0000,0000,,later when cases began to dissipate,
Dialogue: 0,0:02:55.90,0:02:57.82,Default,,0000,0000,0000,,she made subsequent decisions
Dialogue: 0,0:02:57.82,0:02:59.85,Default,,0000,0000,0000,,reflecting that new information.
Dialogue: 0,0:02:59.85,0:03:03.21,Default,,0000,0000,0000,,Third, leaders must hold\Npurpose and values steady,
Dialogue: 0,0:03:03.21,0:03:05.69,Default,,0000,0000,0000,,even as goals and situations change.
Dialogue: 0,0:03:05.69,0:03:07.51,Default,,0000,0000,0000,,Values can be your guiding light
Dialogue: 0,0:03:07.51,0:03:09.49,Default,,0000,0000,0000,,when everything else is up in the air.
Dialogue: 0,0:03:09.49,0:03:11.40,Default,,0000,0000,0000,,If you care about customer experience,
Dialogue: 0,0:03:11.40,0:03:13.90,Default,,0000,0000,0000,,don't let go of that in times of upheaval.
Dialogue: 0,0:03:13.90,0:03:16.51,Default,,0000,0000,0000,,If a core value is health and safety,
Dialogue: 0,0:03:16.51,0:03:19.53,Default,,0000,0000,0000,,put that at the center of\Nevery decision you make.
Dialogue: 0,0:03:19.53,0:03:22.44,Default,,0000,0000,0000,,Now doing this requires\Nbeing very transparent
Dialogue: 0,0:03:22.44,0:03:24.08,Default,,0000,0000,0000,,about what your values are,
Dialogue: 0,0:03:24.08,0:03:26.98,Default,,0000,0000,0000,,and in this way, your steadfastness shows
Dialogue: 0,0:03:26.98,0:03:29.61,Default,,0000,0000,0000,,not in your plans, but in your values.
Dialogue: 0,0:03:29.61,0:03:31.84,Default,,0000,0000,0000,,Prime minister Ardern's clear purpose
Dialogue: 0,0:03:31.84,0:03:34.24,Default,,0000,0000,0000,,all along was protecting human life.
Dialogue: 0,0:03:34.24,0:03:38.02,Default,,0000,0000,0000,,Even as the immediate goal\Nshifted from preventing illness
Dialogue: 0,0:03:38.02,0:03:40.47,Default,,0000,0000,0000,,to preparing health systems and ultimately
Dialogue: 0,0:03:40.47,0:03:42.13,Default,,0000,0000,0000,,to bolstering the economy.
Dialogue: 0,0:03:42.13,0:03:44.65,Default,,0000,0000,0000,,And finally give power away.
Dialogue: 0,0:03:44.65,0:03:47.24,Default,,0000,0000,0000,,Our instincts are to\Nhold even more tightly
Dialogue: 0,0:03:47.24,0:03:50.48,Default,,0000,0000,0000,,to control in times of\Nupheaval, but it backfires.
Dialogue: 0,0:03:50.48,0:03:53.49,Default,,0000,0000,0000,,One of the most effective\Nways to show leadership,
Dialogue: 0,0:03:53.49,0:03:56.35,Default,,0000,0000,0000,,if counterintuitive, is to share power
Dialogue: 0,0:03:56.35,0:03:57.50,Default,,0000,0000,0000,,with those around you.
Dialogue: 0,0:03:57.50,0:03:59.84,Default,,0000,0000,0000,,Doing this requires asking for help,
Dialogue: 0,0:03:59.84,0:04:02.21,Default,,0000,0000,0000,,being clear that you can't do it alone.
Dialogue: 0,0:04:02.21,0:04:04.24,Default,,0000,0000,0000,,This also provokes innovation
Dialogue: 0,0:04:04.24,0:04:06.10,Default,,0000,0000,0000,,while giving people a sense of meaning.
Dialogue: 0,0:04:06.10,0:04:08.18,Default,,0000,0000,0000,,Nothing is worse in a crisis
Dialogue: 0,0:04:08.18,0:04:10.88,Default,,0000,0000,0000,,than feeling like there's\Nnothing you can do to help.
Dialogue: 0,0:04:10.88,0:04:13.80,Default,,0000,0000,0000,,We follow this new kind of\Nleader through upheaval,
Dialogue: 0,0:04:13.80,0:04:16.06,Default,,0000,0000,0000,,because we have confidence
Dialogue: 0,0:04:16.06,0:04:19.39,Default,,0000,0000,0000,,not in their map, but in their compass.
Dialogue: 0,0:04:19.39,0:04:21.87,Default,,0000,0000,0000,,We believe they've chosen\Nthe right direction
Dialogue: 0,0:04:21.87,0:04:23.89,Default,,0000,0000,0000,,given the current information,
Dialogue: 0,0:04:23.89,0:04:25.85,Default,,0000,0000,0000,,and that they will keep updating.
Dialogue: 0,0:04:25.85,0:04:28.43,Default,,0000,0000,0000,,Most of all, we trust them
Dialogue: 0,0:04:28.43,0:04:32.44,Default,,0000,0000,0000,,and we wanna help them\Nin finding and refinding
Dialogue: 0,0:04:32.44,0:04:33.51,Default,,0000,0000,0000,,the path forward.
Dialogue: 0,0:04:33.51,0:04:36.09,Default,,0000,0000,0000,,(upbeat music)