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>> Emotional intelligence refers to
the ability to recognize, interpret,

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and process emotions in yourself and others.

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While genetics, upbringing, and environment
all play a role, there are steps you can take

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to develop your emotional
intelligence over time.

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Get to know yourself.

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Emotionally intelligent people are self-aware.

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They have a realistic appreciation
of their strengths and weaknesses

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and how they come across to others.

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Peer feedback is one way of
improving your self-awareness

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and may uncover a few of
your emotional blind spots.

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Learn your triggers.

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Linked to the notion of self-awareness
is knowing how you are likely

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to respond in particular situations.

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Think about how you felt the last
time you were under pressure.

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Did these feelings help or hinder you?

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Recognizing emotions and the source of these
emotions can shift your emotional state.

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Empathize.

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Seeing things from someone else's perspective
will help you understand their values

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and beliefs.

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This is important when it comes
to motivating and engaging others.

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Make a conscious effort to
get to know your colleagues.

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Ask open questions and actively
listen to what they have to say,

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rather than simply waiting
for your turn to speak.

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Be on the lookout for body language and other
nonverbal signs, as these may tell you more

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than someone is willing to express out loud.

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Own your emotions your emotions.

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Part of being emotionally intelligent
is about taking responsibility

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for the way you interact with others.

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If someone upsets you, pause and
reflection why their actions lead you

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to feel this way instead
of reacting impulsively.

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Recognize that a conversation is a two-way
interaction, and it takes two people

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to make you angry, sad, or frustrated.

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Go with your gut.

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Finally, listen to your body.

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If your stomach starts doing back flips
every time you speak to a senior manager

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or your muscles tense up before you go
into a meeting, what does this tell you?

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Counterintuitive as it might seem, the emotions
can be a valuable source of information

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when making rational decisions at work.

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Remember, emotional intelligence
isn't about suppressing emotions.

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It's about learning how to recognize, process,

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and channel them in a way that
benefits you and your team.

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Enhancing your emotional
intelligence requires effort,

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but it can be achieved with sustained practice.

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