1 00:00:00,960 --> 00:00:03,616 I was a blue-eyed, chubby-cheeked five-year-old 2 00:00:03,640 --> 00:00:06,760 when I joined my family on the picket line for the first time. 3 00:00:07,840 --> 00:00:09,960 My mom made me leave my dolls in the minivan. 4 00:00:10,800 --> 00:00:13,896 I'd stand on a street corner in the heavy Kansas humidity, 5 00:00:13,920 --> 00:00:16,536 surrounded by a few dozen relatives, 6 00:00:16,560 --> 00:00:19,680 with my tiny fists clutching a sign that I couldn't read yet: 7 00:00:20,680 --> 00:00:22,280 "Gays are worthy of death." 8 00:00:23,120 --> 00:00:24,320 This was the beginning. 9 00:00:25,040 --> 00:00:27,256 Our protests soon became a daily occurrence 10 00:00:27,280 --> 00:00:29,216 and an international phenomenon, 11 00:00:29,240 --> 00:00:31,696 and as a member of Westboro Baptist Church, 12 00:00:31,720 --> 00:00:34,856 I became a fixture on picket lines across the country. 13 00:00:34,880 --> 00:00:37,216 The end of my antigay picketing career 14 00:00:37,240 --> 00:00:38,656 and life as I knew it, 15 00:00:38,680 --> 00:00:40,336 came 20 years later, 16 00:00:40,360 --> 00:00:42,856 triggered in part by strangers on Twitter 17 00:00:42,880 --> 00:00:45,560 who showed me the power of engaging the other. 18 00:00:47,280 --> 00:00:48,496 In my home, 19 00:00:48,520 --> 00:00:51,640 life was framed as an epic spiritual battle between good and evil. 20 00:00:52,200 --> 00:00:54,776 The good was my church and its members 21 00:00:54,800 --> 00:00:56,720 and the evil was everyone else. 22 00:00:57,880 --> 00:00:59,336 My church's antics were such 23 00:00:59,360 --> 00:01:01,776 that we were constantly at odds with the world, 24 00:01:01,800 --> 00:01:04,599 and that reinforced our otherness on a daily basis. 25 00:01:05,640 --> 00:01:08,256 "Make a difference between the unclean and the clean," 26 00:01:08,280 --> 00:01:09,616 the verse says, 27 00:01:09,640 --> 00:01:10,976 and so we did. 28 00:01:11,000 --> 00:01:13,136 From baseball games to military funerals, 29 00:01:13,160 --> 00:01:16,936 we trekked across the country with neon protest signs in hand 30 00:01:16,960 --> 00:01:19,936 to tell others exactly how unclean they were 31 00:01:19,960 --> 00:01:22,680 and exactly why they were headed for damnation. 32 00:01:23,440 --> 00:01:25,800 This was the focus of our whole lives. 33 00:01:26,400 --> 00:01:30,520 This was the only way for me to do good in a world that sits in Satan's lap. 34 00:01:31,360 --> 00:01:33,336 And like the rest of my 10 siblings, 35 00:01:33,360 --> 00:01:35,816 I believed what I was taught with all my heart 36 00:01:35,840 --> 00:01:38,680 and I pursued Westboro's agenda with a special sort of zeal. 37 00:01:40,000 --> 00:01:42,920 In 2009, that zeal brought me to Twitter. 38 00:01:43,560 --> 00:01:45,976 Initially, the people I encountered on the platform 39 00:01:46,000 --> 00:01:48,216 were just as hostile as I expected. 40 00:01:48,240 --> 00:01:50,736 They were the digital version of the screaming hoards 41 00:01:50,760 --> 00:01:53,416 I'd been seeing at protests since I was a kid, 42 00:01:53,440 --> 00:01:55,896 but in the midst of that digital brawl, 43 00:01:55,920 --> 00:01:58,256 a strange pattern developed. 44 00:01:58,280 --> 00:02:02,936 Someone would arrive at my profile with the usual rage and scorn, 45 00:02:02,960 --> 00:02:07,096 I would respond with a custom mix of Bible verses, pop culture references 46 00:02:07,120 --> 00:02:08,320 and smiley faces, 47 00:02:09,479 --> 00:02:13,616 they would be understandably confused and caught off guard, 48 00:02:13,640 --> 00:02:15,520 but then a conversation would ensue. 49 00:02:16,120 --> 00:02:17,376 And it was civil -- 50 00:02:17,400 --> 00:02:19,720 full of genuine curiosity on both sides. 51 00:02:20,360 --> 00:02:24,120 How had the other come to such outrageous conclusions about the world? 52 00:02:25,120 --> 00:02:27,600 Sometimes the conversation even bled into real life. 53 00:02:28,160 --> 00:02:29,816 People I'd sparred with on Twitter 54 00:02:29,840 --> 00:02:32,176 would come out to the picket line to see me 55 00:02:32,200 --> 00:02:33,680 when I protested in their city. 56 00:02:34,840 --> 00:02:36,880 A man named David was one such person. 57 00:02:37,520 --> 00:02:39,960 He ran a blog called "Jewlicious," 58 00:02:40,800 --> 00:02:43,896 and after several months of heated but friendly arguments online, 59 00:02:43,920 --> 00:02:46,320 he came out to see me at a picket in New Orleans. 60 00:02:46,920 --> 00:02:50,576 He brought me a Middle Eastern dessert from Jerusalem, where he lives, 61 00:02:50,600 --> 00:02:52,856 and I brought him kosher chocolate 62 00:02:52,880 --> 00:02:54,936 and held a "God hates Jews" sign. 63 00:02:54,960 --> 00:02:57,016 (Laughter) 64 00:02:57,040 --> 00:02:59,096 There was no confusion about our positions, 65 00:02:59,120 --> 00:03:02,280 but the line between friend and foe was becoming blurred. 66 00:03:02,800 --> 00:03:05,056 We'd started to see each other as human beings, 67 00:03:05,080 --> 00:03:07,280 and it changed the way we spoke to one another. 68 00:03:08,280 --> 00:03:09,496 It took time, 69 00:03:09,520 --> 00:03:12,560 but eventually these conversations planted seeds of doubt in me. 70 00:03:13,080 --> 00:03:16,736 My friends on Twitter took the time to understand Westboro's doctrines, 71 00:03:16,760 --> 00:03:17,976 and in doing so, 72 00:03:18,000 --> 00:03:21,200 they were able to find inconsistencies I'd missed my entire life. 73 00:03:22,120 --> 00:03:25,016 Why did we advocate the death penalty for gays 74 00:03:25,040 --> 00:03:28,600 when Jesus said, "Let he who is without sin cast the first stone?" 75 00:03:29,280 --> 00:03:31,736 How could we claim to love our neighbor 76 00:03:31,760 --> 00:03:34,360 while at the same time praying for God to destroy them? 77 00:03:35,880 --> 00:03:39,696 The truth is that the care shown to me by these strangers on the Internet 78 00:03:39,720 --> 00:03:41,440 was itself a contradiction. 79 00:03:42,200 --> 00:03:43,456 It was growing evidence 80 00:03:43,480 --> 00:03:46,960 that people on the other side were not the demons I'd been led to believe. 81 00:03:48,200 --> 00:03:50,200 These realizations were life-altering. 82 00:03:51,240 --> 00:03:54,496 Once I saw that we were not the ultimate arbiters of divine truth 83 00:03:54,520 --> 00:03:56,296 but flawed human beings, 84 00:03:56,320 --> 00:03:57,880 I couldn't pretend otherwise. 85 00:03:58,440 --> 00:04:00,896 I couldn't justify our actions -- 86 00:04:00,920 --> 00:04:03,896 especially our cruel practice of protesting funerals 87 00:04:03,920 --> 00:04:05,600 and celebrating human tragedy. 88 00:04:07,520 --> 00:04:08,976 These shifts in my perspective 89 00:04:09,000 --> 00:04:12,096 contributed to a larger erosion of trust in my church, 90 00:04:12,120 --> 00:04:15,080 and eventually it made it impossible for me to stay. 91 00:04:16,680 --> 00:04:20,959 In spite of overwhelming grief and terror, I left Westboro in 2012. 92 00:04:22,760 --> 00:04:24,656 In those days just after I left, 93 00:04:24,680 --> 00:04:27,680 the instinct to hide was almost paralyzing. 94 00:04:28,240 --> 00:04:30,576 I wanted to hide from the judgement of my family, 95 00:04:30,600 --> 00:04:32,816 who I knew would never speak to me again -- 96 00:04:32,840 --> 00:04:35,760 people whose thoughts and opinions had meant everything to me. 97 00:04:36,280 --> 00:04:39,656 And I wanted to hide from the world I'd rejected for so long -- 98 00:04:39,680 --> 00:04:42,416 people who had no reason at all to give me a second chance 99 00:04:42,440 --> 00:04:44,400 after a lifetime of antagonism. 100 00:04:45,600 --> 00:04:47,176 And yet, unbelievably, 101 00:04:47,200 --> 00:04:48,656 they did. 102 00:04:48,680 --> 00:04:52,056 The world had access to my past because it was all over the Internet -- 103 00:04:52,080 --> 00:04:54,456 thousands of tweets and hundreds of interviews, 104 00:04:54,480 --> 00:04:57,976 everything from local TV news to "The Howard Stern Show" -- 105 00:04:58,000 --> 00:05:00,600 but so many embraced me with open arms anyway. 106 00:05:01,800 --> 00:05:03,896 I wrote an apology for the harm I'd caused, 107 00:05:03,920 --> 00:05:07,360 but I also knew that an apology could never undo any of it. 108 00:05:07,960 --> 00:05:10,216 All I could do was try to build a new life 109 00:05:10,240 --> 00:05:13,640 and find a way somehow to repair some of the damage. 110 00:05:14,560 --> 00:05:16,936 People had every reason to doubt my sincerity, 111 00:05:16,960 --> 00:05:18,200 but most of them didn't. 112 00:05:18,880 --> 00:05:20,080 And -- 113 00:05:20,680 --> 00:05:21,896 given my history, 114 00:05:21,920 --> 00:05:23,856 it was more than I could've hoped for -- 115 00:05:23,880 --> 00:05:26,336 forgiveness and the benefit of the doubt. 116 00:05:26,360 --> 00:05:27,600 It still amazes me. 117 00:05:28,520 --> 00:05:31,080 I spent my first year away from home 118 00:05:32,480 --> 00:05:34,176 adrift with my younger sister, 119 00:05:34,200 --> 00:05:35,760 who had chosen to leave with me. 120 00:05:36,800 --> 00:05:38,336 We walked into an abyss, 121 00:05:38,360 --> 00:05:42,056 but we were shocked to find the light and a way forward 122 00:05:42,080 --> 00:05:44,680 in the same communities we'd targeted for so long. 123 00:05:45,600 --> 00:05:46,816 David, 124 00:05:46,840 --> 00:05:48,736 my "Jewlicious" friend from Twitter, 125 00:05:48,760 --> 00:05:52,496 invited us to spend time among a Jewish community in Los Angeles. 126 00:05:52,520 --> 00:05:55,736 We slept on couches in the home of a Hasidic rabbi and his wife 127 00:05:55,760 --> 00:05:56,960 and their four kids -- 128 00:05:57,600 --> 00:06:00,416 the same rabbi that I'd protested three years earlier 129 00:06:00,440 --> 00:06:02,640 with a sign that said, "Your rabbi is a whore." 130 00:06:04,920 --> 00:06:08,856 We spent long hours talking about theology and Judaism and life 131 00:06:08,880 --> 00:06:11,096 while we washed dishes in their kosher kitchen 132 00:06:11,120 --> 00:06:12,840 and chopped vegetables for dinner. 133 00:06:13,600 --> 00:06:15,160 They treated us like family. 134 00:06:15,640 --> 00:06:17,736 They held nothing against us, 135 00:06:17,760 --> 00:06:19,600 and again I was astonished. 136 00:06:20,760 --> 00:06:22,456 That period was full of turmoil, 137 00:06:22,480 --> 00:06:24,776 but one part I've returned to often 138 00:06:24,800 --> 00:06:27,680 is a surprising realization I had during that time -- 139 00:06:28,520 --> 00:06:32,776 that it was a relief and a privilege to let go of the harsh judgments 140 00:06:32,800 --> 00:06:36,720 that instinctively ran through my mind about nearly every person I saw. 141 00:06:37,680 --> 00:06:40,400 I realized that now I needed to learn. 142 00:06:41,040 --> 00:06:42,280 I needed to listen. 143 00:06:43,520 --> 00:06:45,656 This has been at the front of my mind lately, 144 00:06:45,680 --> 00:06:48,616 because I can't help but see in our public discourse 145 00:06:48,640 --> 00:06:52,640 so many of the same destructive impulses that ruled my former church. 146 00:06:53,560 --> 00:06:57,496 We celebrate tolerance and diversity more than at any other time in memory, 147 00:06:57,520 --> 00:06:59,760 and still we grow more and more divided. 148 00:07:00,440 --> 00:07:02,336 We want good things -- 149 00:07:02,360 --> 00:07:05,976 justice, equality, freedom, dignity, prosperity -- 150 00:07:06,000 --> 00:07:07,296 but the path we've chosen 151 00:07:07,320 --> 00:07:10,440 looks so much like the one I walked away from four years ago. 152 00:07:11,360 --> 00:07:14,496 We've broken the world into us and them, 153 00:07:14,520 --> 00:07:16,576 only emerging from our bunkers long enough 154 00:07:16,600 --> 00:07:18,840 to lob rhetorical grenades at the other camp. 155 00:07:19,840 --> 00:07:23,536 We write off half the country as out-of-touch liberal elites, 156 00:07:23,560 --> 00:07:25,720 or racist misogynist bullies. 157 00:07:26,200 --> 00:07:29,600 No nuance, no complexity, no humanity. 158 00:07:30,480 --> 00:07:34,296 Even when someone does call for empathy and understanding for the other side, 159 00:07:34,320 --> 00:07:36,216 the conversation nearly always devolves 160 00:07:36,240 --> 00:07:38,480 into a debate about who deserves more empathy. 161 00:07:39,720 --> 00:07:41,216 And just as I learned to do, 162 00:07:41,240 --> 00:07:44,776 we routinely refuse to acknowledge the flaws in our positions 163 00:07:44,800 --> 00:07:46,440 or the merits in our opponent's. 164 00:07:47,200 --> 00:07:49,000 Compromise is anathema. 165 00:07:49,600 --> 00:07:53,720 We even target people on our own side when they dare to question the party line. 166 00:07:54,800 --> 00:07:59,296 This path has brought us cruel, sniping, deepening polarization, 167 00:07:59,320 --> 00:08:00,920 and even outbreaks of violence. 168 00:08:01,560 --> 00:08:03,616 I remember this path. 169 00:08:03,640 --> 00:08:05,800 It will not take us where we want to go. 170 00:08:07,080 --> 00:08:09,800 What gives me hope is that we can do something about this. 171 00:08:10,560 --> 00:08:12,200 The good news is that it's simple 172 00:08:12,840 --> 00:08:14,600 and the bad news is that it's hard. 173 00:08:15,200 --> 00:08:19,160 We have to talk and listen to people we disagree with. 174 00:08:20,040 --> 00:08:21,936 It's hard because we often can't fathom 175 00:08:21,960 --> 00:08:24,000 how the other side came to their positions. 176 00:08:24,800 --> 00:08:27,376 It's hard because righteous indignation, 177 00:08:27,400 --> 00:08:30,576 that sense of certainty that ours is the right side, 178 00:08:30,600 --> 00:08:32,159 is so seductive. 179 00:08:32,919 --> 00:08:36,256 It's hard because it means extending empathy and compassion 180 00:08:36,280 --> 00:08:38,799 to people who show us hostility and contempt. 181 00:08:39,600 --> 00:08:42,559 The impulse to respond in kind is so tempting, 182 00:08:43,360 --> 00:08:45,296 but that isn't who we want to be. 183 00:08:45,320 --> 00:08:46,976 We can resist. 184 00:08:47,000 --> 00:08:51,456 And I will always be inspired to do so by those people I encountered on Twitter, 185 00:08:51,480 --> 00:08:55,176 apparent enemies who became my beloved friends. 186 00:08:55,200 --> 00:08:58,616 And in the case of one particularly understanding and generous guy, 187 00:08:58,640 --> 00:08:59,840 my husband. 188 00:09:00,800 --> 00:09:03,640 There was nothing special about the way I responded to him. 189 00:09:04,960 --> 00:09:07,200 What was special was their approach. 190 00:09:08,080 --> 00:09:10,656 I thought about it a lot over the past few years 191 00:09:10,680 --> 00:09:13,536 and I found four things they did differently 192 00:09:13,560 --> 00:09:15,640 that made real conversation possible. 193 00:09:17,000 --> 00:09:19,336 These four steps were small but powerful, 194 00:09:19,360 --> 00:09:23,120 and I do everything I can to employ them in difficult conversations today. 195 00:09:24,240 --> 00:09:27,440 The first is don't assume bad intent. 196 00:09:28,240 --> 00:09:29,696 My friends on Twitter realized 197 00:09:29,720 --> 00:09:32,656 that even when my words were aggressive and offensive, 198 00:09:32,680 --> 00:09:35,576 I sincerely believed I was doing the right thing. 199 00:09:35,600 --> 00:09:38,576 Assuming ill motives almost instantly cuts us off 200 00:09:38,600 --> 00:09:42,896 from truly understanding why someone does and believes as they do. 201 00:09:42,920 --> 00:09:44,656 We forget that they're a human being 202 00:09:44,680 --> 00:09:47,656 with a lifetime of experience that shaped their mind, 203 00:09:47,680 --> 00:09:50,376 and we get stuck on that first wave of anger, 204 00:09:50,400 --> 00:09:54,000 and the conversation has a very hard time ever moving beyond it. 205 00:09:54,800 --> 00:09:57,456 But when we assume good or neutral intent, 206 00:09:57,480 --> 00:10:00,480 we give our minds a much stronger framework for dialogue. 207 00:10:02,160 --> 00:10:05,000 The second is ask questions. 208 00:10:05,760 --> 00:10:08,336 When we engage people across ideological divides, 209 00:10:08,360 --> 00:10:10,816 asking questions helps us map the disconnect 210 00:10:10,840 --> 00:10:12,640 between our differing points of view. 211 00:10:13,200 --> 00:10:16,096 That's important because we can't present effective arguments 212 00:10:16,120 --> 00:10:19,480 if we don't understand where the other side is actually coming from 213 00:10:20,320 --> 00:10:24,440 and because it gives them an opportunity to point out flaws in our positions. 214 00:10:25,080 --> 00:10:27,536 But asking questions serves another purpose; 215 00:10:27,560 --> 00:10:30,040 it signals to someone that they're being heard. 216 00:10:30,760 --> 00:10:32,896 When my friends on Twitter stopped accusing 217 00:10:32,920 --> 00:10:34,696 and started asking questions, 218 00:10:34,720 --> 00:10:36,960 I almost automatically mirrored them. 219 00:10:37,760 --> 00:10:39,616 Their questions gave me room to speak, 220 00:10:39,640 --> 00:10:43,016 but they also gave me permission to ask them questions 221 00:10:43,040 --> 00:10:45,200 and to truly hear their responses. 222 00:10:45,880 --> 00:10:48,680 It fundamentally changed the dynamic of our conversation. 223 00:10:50,320 --> 00:10:52,120 The third is stay calm. 224 00:10:53,000 --> 00:10:54,816 This takes practice and patience, 225 00:10:54,840 --> 00:10:56,160 but it's powerful. 226 00:10:56,720 --> 00:11:01,016 At Westboro, I learned not to care how my manner of speaking affected others. 227 00:11:01,040 --> 00:11:04,096 I thought my rightness justified my rudeness -- 228 00:11:04,120 --> 00:11:07,856 harsh tones, raised voices, insults, interruptions -- 229 00:11:07,880 --> 00:11:10,320 but that strategy is ultimately counterproductive. 230 00:11:10,960 --> 00:11:14,736 Dialing up the volume and the snark is natural in stressful situations, 231 00:11:14,760 --> 00:11:19,760 but it tends to bring the conversation to an unsatisfactory, explosive end. 232 00:11:20,600 --> 00:11:23,856 When my husband was still just an anonymous Twitter acquaintance, 233 00:11:23,880 --> 00:11:26,736 our discussions frequently became hard and pointed, 234 00:11:26,760 --> 00:11:28,720 but we always refused to escalate. 235 00:11:29,360 --> 00:11:31,296 Instead, he would change the subject. 236 00:11:31,320 --> 00:11:33,536 He would tell a joke or recommend a book, 237 00:11:33,560 --> 00:11:36,760 or gently excuse himself from the conversation. 238 00:11:37,560 --> 00:11:39,416 We knew the discussion wasn't over, 239 00:11:39,440 --> 00:11:42,760 just paused for a time to bring us back to an even keel. 240 00:11:43,600 --> 00:11:46,776 People often lament that digital communication makes us less civil, 241 00:11:46,800 --> 00:11:51,040 but this is one advantage that online conversations have over in-person ones. 242 00:11:51,680 --> 00:11:54,296 We have a buffer of time and space 243 00:11:54,320 --> 00:11:57,640 between us and the people whose ideas we find so frustrating. 244 00:11:58,280 --> 00:12:00,336 We can use that buffer. 245 00:12:00,360 --> 00:12:04,056 Instead of lashing out, we can pause, breathe, 246 00:12:04,080 --> 00:12:06,256 change the subject or walk away, 247 00:12:06,280 --> 00:12:08,720 and then come back to it when we're ready. 248 00:12:10,200 --> 00:12:11,400 And finally ... 249 00:12:12,760 --> 00:12:13,960 make the argument. 250 00:12:16,120 --> 00:12:17,416 This might seem obvious, 251 00:12:17,440 --> 00:12:20,016 but one side effect of having strong beliefs 252 00:12:20,040 --> 00:12:21,656 is that we sometimes assume 253 00:12:21,680 --> 00:12:26,776 that the value of our position is or should be obvious and self-evident, 254 00:12:26,800 --> 00:12:29,016 that we shouldn't have to defend our positions 255 00:12:29,040 --> 00:12:32,136 because they're so clearly right and good 256 00:12:32,160 --> 00:12:34,736 that if someone doesn't get it, it's their problem -- 257 00:12:34,760 --> 00:12:36,680 that it's not my job to educate them. 258 00:12:37,560 --> 00:12:38,896 But if it were that simple, 259 00:12:38,920 --> 00:12:40,720 we would all see things the same way. 260 00:12:41,360 --> 00:12:43,816 As kind as my friends on Twitter were, 261 00:12:43,840 --> 00:12:46,216 if they hadn't actually made their arguments, 262 00:12:46,240 --> 00:12:49,800 it would've been so much harder for me to see the world in a different way. 263 00:12:50,960 --> 00:12:53,376 We are all a product of our upbringing, 264 00:12:53,400 --> 00:12:55,920 and our beliefs reflect our experiences. 265 00:12:56,560 --> 00:13:00,080 We can't expect others to spontaneously change their own minds. 266 00:13:00,560 --> 00:13:01,976 If we want change, 267 00:13:02,000 --> 00:13:03,720 we have to make the case for it. 268 00:13:05,160 --> 00:13:09,216 My friends on Twitter didn't abandon their beliefs or their principles -- 269 00:13:09,240 --> 00:13:10,440 only their scorn. 270 00:13:11,240 --> 00:13:14,856 They channeled their infinitely justifiable offense 271 00:13:14,880 --> 00:13:19,000 and came to me with pointed questions tempered with kindness and humor. 272 00:13:19,880 --> 00:13:21,976 They approached me as a human being, 273 00:13:22,000 --> 00:13:23,576 and that was more transformative 274 00:13:23,600 --> 00:13:27,840 than two full decades of outrage, disdain and violence. 275 00:13:28,760 --> 00:13:32,536 I know that some might not have the time or the energy or the patience 276 00:13:32,560 --> 00:13:33,816 for extensive engagement, 277 00:13:33,840 --> 00:13:35,896 but as difficult as it can be, 278 00:13:35,920 --> 00:13:38,416 reaching out to someone we disagree with 279 00:13:38,440 --> 00:13:40,720 is an option that is available to all of us. 280 00:13:41,280 --> 00:13:45,096 And I sincerely believe that we can do hard things, 281 00:13:45,120 --> 00:13:47,760 not just for them but for us and our future. 282 00:13:48,480 --> 00:13:50,976 Escalating disgust and intractable conflict 283 00:13:51,000 --> 00:13:53,136 are not what we want for ourselves, 284 00:13:53,160 --> 00:13:54,416 or our country, 285 00:13:54,440 --> 00:13:55,640 or our next generation. 286 00:13:57,520 --> 00:14:01,816 My mom said something to me a few weeks before I left Westboro, 287 00:14:01,840 --> 00:14:03,256 when I was desperately hoping 288 00:14:03,280 --> 00:14:05,360 there was a way I could stay with my family. 289 00:14:06,920 --> 00:14:09,296 People I have loved with every pulse of my heart 290 00:14:09,320 --> 00:14:12,656 since even before I was that chubby-cheeked five-year-old, 291 00:14:12,680 --> 00:14:15,360 standing on a picket line holding a sign I couldn't read. 292 00:14:16,160 --> 00:14:18,816 She said, "You're just a human being, 293 00:14:18,840 --> 00:14:20,520 my dear sweet child." 294 00:14:21,760 --> 00:14:24,016 She was asking me to be humble -- 295 00:14:24,040 --> 00:14:27,160 not to question but to trust God and my elders. 296 00:14:27,960 --> 00:14:31,496 But to me, she was missing the bigger picture -- 297 00:14:31,520 --> 00:14:33,480 that we're all just human beings. 298 00:14:34,120 --> 00:14:37,056 That we should be guided by that most basic fact, 299 00:14:37,080 --> 00:14:40,296 and approach one another with generosity and compassion. 300 00:14:40,320 --> 00:14:42,616 Each one of us contributes to the communities 301 00:14:42,640 --> 00:14:45,200 and the cultures and the societies that we make up. 302 00:14:46,000 --> 00:14:50,656 The end of this spiral of rage and blame begins with one person 303 00:14:50,680 --> 00:14:55,440 who refuses to indulge these destructive, seductive impulses. 304 00:14:55,920 --> 00:14:58,936 We just have to decide that it's going to start with us. 305 00:14:58,960 --> 00:15:00,176 Thank you. 306 00:15:00,200 --> 00:15:02,480 (Applause)