I want to share something with you today that I believe will make you much more effective at
resolving conflict and building collaboration. But, I want to start by telling you a little story about
some groups of chickens because believe it or not, chickens have a lot to teach us about collaboration.
This takes place at Purdue University where Bill Mear is a professor of genetics, and a genuinely
nice guy, and Bill was looking into the differences between groups of collaborative chickens. These
were just chickens that got along well with each other. I call them the green zone chickens.
And there were no star performers in their group. They were just nice to each other. And in the
chicken world, a star performer is the hen that lays the most eggs. But the problem with the star
performers is that the tend to be much more aggressive animals. And so we often times see
among the chickens, something that we occasionally see in human organizations, and
that is that the star performers become the stars not by being so good themselves, but by
suppressing the egg production of other chickens. So, the look better. And they do this by pecking
on them. Now, I call these more aggressive star performers the red zone chickens, and they do
a lot of damage. So the farmers have tried different strategies to deal with that. One is to house the
birds in individual cages, about this big. Not a great solution because it's very expensive - takes
millions of cages. Another thing they tried is something that's called trimming their beaks.
Now, this is a bit of a deceptive term because it gives you the impression that there's a chicken
manicurists out there sort of filing down the sharp point, but really it's an employee with a tool
that looks a little bit like a pair of pliers, and they go up and rip a big chunk of the chicken's beak
right off its head. Also very expensive, not to mention horribly unpleasant for all the chickens
and the employee that's assigned to do that. So Bill was trying to see if it's possible to breed
collaborative instincts into chickens, and if so, what would be the impact of that on their egg production.
So we had all of the green zone chicken groups over there, and the red zone chicken groups
over there, and he took the best of each generation's egg producers to produce the
next generation. He did this for one year - about five generations. And at the end of that one-year
period, the results were pretty dramatic. This is a picture of the green zone chickens. They were
healthy and productive. Now the next picture is what was left of the red zone chickens.
And I say it's what was left of them because more than half of the red zone chickens had been
murdered by their colleagues - pecked to death. Now, they say that a picture is worth a thousand
words, but if this doesn't tell the whole story, let's look at the egg production of the green zone
chickens. In that one year period of time, it went up 260%. So what we can learn from these chickens
is that red zone environments that are more hostile, that are more adversarial, highly-conflicted,
internally competitive vs. externally competitive, they produce more red zone behavior. It feeds on
itself and can spread like a virus in an organization. And green zone environments that are more
supportive and cooperative and more highly skilled at collaboration, they produce more eggs - or
whatever your organization's equivalent is to more eggs. Now, I'd like you to think back on that picture
of those red zone chickens for just a minute and get that in your mind. As a judge for almost
25 years, my jurisdiction was collective bargaining disputes - labor management conflicts. And in that
role, I believe that I have mediated more school district labor strikes than any other person in the
United States. In just about every single strike that I have ever mediated, by the time we get to the end
of that process, every single person involved in that process, on both sides of the table, knows exactly
what those chickens feel like because that is the existence that they are trapped in. Now these are
not mean people. These are good people doing their imperfect best to improve the world the
best way they know how. I mean they've all dedicated their lives to public education. They
didn't lack an interest in collaboration. What they lacked was skills, and this lack of skilss was
costing the state of California a tremendous amount of money in the cost of conflict.
So a small group of us got together. We did a lot of research and we set out to teach the more
adversarial red zone groups to be more collaborative. We were wildly successful.
Trust went up. Conflict went down. We reduced the amount of measurable conflict in almost 100
different organizations by almost 70% over several years. It saved the state of California a huge
amount of money. It also transformed the working lives of thousands of employees who had been
trapped in that red zone chicken existence, which in turn, I believe, improved the quality of education
for the thousands of school kids who finally had positive role models who could teach them
how to resolve their differences without destroying their community or going to war with each other.
And what we learned from this experience is not just limited to public education. It is applicable
in any setting that requires collaboration, whether that's a family trying to figure out where to go on
vacation together, or the corporate world where it has become blindingly obvious lately that you
cannot compete externally if you can't first collaborate internally. Or even in politics where
the defensiveness of our Congress probably costs as much as the entire defense budget at the
Pentagon. So, what I'd like to do is share with you today what I believe is the biggest learning from
that experience, and that's this: There is nothing that will help you become more effective at
resolving conflict and building collaboration more than better manaing your own defensiveness.
In over 25 years of working with other people's conflicts, I almost never had to deal with pure
legal issues. People were almost always before me because somebody would start feeling vulnerable,
and then they would get defensive. And when we get defensive, our thinking becomes rigid. Our
IQ drops about 20 points, and we simply become stupid. And not only are we terrible problem
solvers ourselves, but then we invite everyone else in the room to get defensive, and then what you
end up with is a whole room filled with red zone people who cannot solve a problem. The technical
term for that, by the way, is litigation. It's as simple as this. If you reduce your defensiveness,
you increase your ability to solve problems. Now if we know that's true, why don't we just stay
non-defensive and keep a more collaborative green zone mind set all the time? So, I'd like
you to try something with me that may give you some insight into that question. I would like
you to use all your creativity and empathy to let yourself become one with this piece of paper.
Know what if feels like to be this piece of paper - nice and cool to the touch, and crisp edges,
a few sharp corners, a few wrinkles like some of us have. So in just a minute, I'm going to ask you all
to take a deep breath, we'll do this all together, and as you exhale, I would like you to focus all of your
attention on this piece of paper and just see if it's possible for you to breath yourself right into this
piece of paper and become one with it. Okay, is everybody ready? All right ... Go.
Okay, everybody have that now? Now, anybody want to collaborate with me right now?
Or build a relationship with me right now? Or more likely, anybody have any really strong red zone
feelings towards me right now? So, I apologize for this, but I wanted to do this because I wanted you
to see how easily and quickly you can move from the green zone, where pretty much everyone
in this room was just a minute ago - into the red zone. And when it happens, it can happen
just that fast. And when it happens, we don't have defenses, they have us. They own us. They
become our operating system, and they determine how we see the rest of the world out there.
And the problem is that it's almost all unconscious stuff. So, we don't even recognize that we're
getting defensive until it's too late. So, here's our premise about defensiveness. When we get
defensive, we are not defending ourselves from another person. We are defending ourselves
from fears inside of us that we don't want to feel. Three big fears that come up all the time: Fears
about our own significance, our competence, and our likeability. Let me give you an example.