[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:22.73,0:00:24.26,Default,,0000,0000,0000,,For the past 20 years,
Dialogue: 0,0:00:24.27,0:00:27.69,Default,,0000,0000,0000,,I've been helping Malaysian\Nand other Southeast Asians
Dialogue: 0,0:00:27.69,0:00:30.23,Default,,0000,0000,0000,,to speak better English.
Dialogue: 0,0:00:30.80,0:00:34.89,Default,,0000,0000,0000,,And through training\Nthousands of Southeast Asians,
Dialogue: 0,0:00:34.92,0:00:37.75,Default,,0000,0000,0000,,I've discovered a very surprising truth.
Dialogue: 0,0:00:38.22,0:00:42.63,Default,,0000,0000,0000,,I've discovered that how well\Nsomebody communicates in English
Dialogue: 0,0:00:43.10,0:00:46.45,Default,,0000,0000,0000,,actually has very little to do\Nwith their English level.
Dialogue: 0,0:00:46.71,0:00:51.48,Default,,0000,0000,0000,,It has a lot to do\Nwith their attitude towards English.
Dialogue: 0,0:00:52.62,0:00:56.30,Default,,0000,0000,0000,,There are people out there\Nwho have a very low level of English,
Dialogue: 0,0:00:56.30,0:00:58.81,Default,,0000,0000,0000,,and they can communicate very very well.
Dialogue: 0,0:00:58.99,0:01:02.74,Default,,0000,0000,0000,,One of them that I remember was a student,\Na participant of mine, named Faizal.
Dialogue: 0,0:01:02.74,0:01:05.04,Default,,0000,0000,0000,,He was a factory supervisor -
Dialogue: 0,0:01:05.06,0:01:06.96,Default,,0000,0000,0000,,English level very very low -
Dialogue: 0,0:01:07.21,0:01:11.09,Default,,0000,0000,0000,,but this guy could just sit\Nand listen to anybody,
Dialogue: 0,0:01:11.12,0:01:12.81,Default,,0000,0000,0000,,very calmly, clearly,
Dialogue: 0,0:01:12.81,0:01:14.82,Default,,0000,0000,0000,,and then he could respond,
Dialogue: 0,0:01:15.16,0:01:19.19,Default,,0000,0000,0000,,absolutely express\Nhis thoughts beautifully,
Dialogue: 0,0:01:19.22,0:01:20.100,Default,,0000,0000,0000,,at a very low level of English.
Dialogue: 0,0:01:21.02,0:01:23.24,Default,,0000,0000,0000,,So, today I want to share with you
Dialogue: 0,0:01:23.26,0:01:27.36,Default,,0000,0000,0000,,what is so different\Nabout people like Faizal?
Dialogue: 0,0:01:27.39,0:01:28.82,Default,,0000,0000,0000,,How do they do it?
Dialogue: 0,0:01:29.58,0:01:30.80,Default,,0000,0000,0000,,And second of all,
Dialogue: 0,0:01:30.82,0:01:33.07,Default,,0000,0000,0000,,why is this so important not only to you,
Dialogue: 0,0:01:33.08,0:01:36.94,Default,,0000,0000,0000,,but to your children, to your community,\Nand to the future of Malaysia?
Dialogue: 0,0:01:37.52,0:01:38.62,Default,,0000,0000,0000,,And third of all,
Dialogue: 0,0:01:38.65,0:01:41.20,Default,,0000,0000,0000,,what's one thing you can do,\Nstarting today,
Dialogue: 0,0:01:41.23,0:01:45.72,Default,,0000,0000,0000,,if you want to speak\Nwith that calm, clear confidence
Dialogue: 0,0:01:45.75,0:01:47.61,Default,,0000,0000,0000,,that people like Faizal have.
Dialogue: 0,0:01:47.95,0:01:49.18,Default,,0000,0000,0000,,First of all,
Dialogue: 0,0:01:49.21,0:01:50.35,Default,,0000,0000,0000,,what is so different?
Dialogue: 0,0:01:50.38,0:01:53.11,Default,,0000,0000,0000,,How do people like Faizal do it?
Dialogue: 0,0:01:53.13,0:01:54.51,Default,,0000,0000,0000,,To answer that question,
Dialogue: 0,0:01:54.53,0:01:56.90,Default,,0000,0000,0000,,I'm going to take you back\Nabout 10 years, okay?
Dialogue: 0,0:01:56.92,0:01:59.47,Default,,0000,0000,0000,,I was training staff at that time,
Dialogue: 0,0:01:59.49,0:02:03.72,Default,,0000,0000,0000,,and my daughter, at that time,\Nwas taking piano lessons.
Dialogue: 0,0:02:03.74,0:02:08.69,Default,,0000,0000,0000,,And I started to notice\Ntwo really strong similarities
Dialogue: 0,0:02:08.72,0:02:14.59,Default,,0000,0000,0000,,between my daughter's attitude\Nor thinking towards playing the piano
Dialogue: 0,0:02:14.61,0:02:19.39,Default,,0000,0000,0000,,and a lot of Malaysians' thinking\Nor attitude towards English.
Dialogue: 0,0:02:19.83,0:02:21.37,Default,,0000,0000,0000,,First of all, I should tell you
Dialogue: 0,0:02:21.40,0:02:24.54,Default,,0000,0000,0000,,my daughter absolutely hated piano,
Dialogue: 0,0:02:24.57,0:02:25.93,Default,,0000,0000,0000,,hated the lessons,
Dialogue: 0,0:02:25.96,0:02:27.14,Default,,0000,0000,0000,,hated practicing.
Dialogue: 0,0:02:27.17,0:02:30.21,Default,,0000,0000,0000,,This is my daughter\Npracticing piano, okay?
Dialogue: 0,0:02:30.24,0:02:31.77,Default,,0000,0000,0000,,This is as good as it got.
Dialogue: 0,0:02:32.31,0:02:33.81,Default,,0000,0000,0000,,This is the real thing.
Dialogue: 0,0:02:34.77,0:02:37.86,Default,,0000,0000,0000,,And she dreaded going to piano lessons
Dialogue: 0,0:02:37.88,0:02:41.75,Default,,0000,0000,0000,,because to my daughter,\Ngoing to piano lessons,
Dialogue: 0,0:02:41.91,0:02:44.20,Default,,0000,0000,0000,,she was filled with this sort of dread.
Dialogue: 0,0:02:44.23,0:02:48.30,Default,,0000,0000,0000,,Because it was all\Nabout not screwing up, right?
Dialogue: 0,0:02:48.74,0:02:51.27,Default,,0000,0000,0000,,Because like a lot of piano students,
Dialogue: 0,0:02:51.44,0:02:53.56,Default,,0000,0000,0000,,to both my daughter and her teacher,
Dialogue: 0,0:02:54.01,0:02:58.86,Default,,0000,0000,0000,,her success in piano was measured\Nby how few mistakes she made.
Dialogue: 0,0:02:59.64,0:03:00.68,Default,,0000,0000,0000,,At the same time,
Dialogue: 0,0:03:00.71,0:03:04.09,Default,,0000,0000,0000,,I noticed that a lot of Malaysians\Nwent into English conversations
Dialogue: 0,0:03:04.09,0:03:07.60,Default,,0000,0000,0000,,with the same sort of feeling of dread.
Dialogue: 0,0:03:07.62,0:03:10.21,Default,,0000,0000,0000,,This sort of feeling\Nthat they were going to be judged
Dialogue: 0,0:03:10.23,0:03:12.69,Default,,0000,0000,0000,,by how many mistakes\Nthey were going to make,
Dialogue: 0,0:03:13.23,0:03:15.44,Default,,0000,0000,0000,,and whether or not\Nthey were going to screw up.
Dialogue: 0,0:03:16.75,0:03:21.12,Default,,0000,0000,0000,,Now, the second similarity\Nthat I noticed was to do with self- image.
Dialogue: 0,0:03:21.14,0:03:24.46,Default,,0000,0000,0000,,My daughter, she knew\Nwhat good piano sounded like, right?
Dialogue: 0,0:03:24.48,0:03:26.36,Default,,0000,0000,0000,,Because we've all heard good piano.
Dialogue: 0,0:03:26.44,0:03:28.98,Default,,0000,0000,0000,,And she knew what her level was,
Dialogue: 0,0:03:29.00,0:03:33.93,Default,,0000,0000,0000,,and she knew how long\Nshe'd have to play for to play like that.
Dialogue: 0,0:03:34.73,0:03:36.100,Default,,0000,0000,0000,,And a lot of Malaysians, I noticed,
Dialogue: 0,0:03:37.02,0:03:42.08,Default,,0000,0000,0000,,had this idea of what good proper English\Nis supposed to sound like,
Dialogue: 0,0:03:42.39,0:03:44.91,Default,,0000,0000,0000,,and what their - I see a lot of you nod -
Dialogue: 0,0:03:44.91,0:03:47.27,Default,,0000,0000,0000,,and what their English sounded like,
Dialogue: 0,0:03:47.36,0:03:49.88,Default,,0000,0000,0000,,and how far they\Nwould have to go to get there.
Dialogue: 0,0:03:50.07,0:03:55.11,Default,,0000,0000,0000,,And they also felt like they were -\Nlike my daughter - just bad,
Dialogue: 0,0:03:55.24,0:03:58.78,Default,,0000,0000,0000,,bad piano player,\Nbad English speaker, right?
Dialogue: 0,0:03:58.80,0:04:02.58,Default,,0000,0000,0000,,My English not so good, lah.\NCannot. Sorry, yah. Cannot. Ah -
Dialogue: 0,0:04:03.28,0:04:05.68,Default,,0000,0000,0000,,So I could see these similarities,
Dialogue: 0,0:04:05.68,0:04:07.27,Default,,0000,0000,0000,,but I still couldn't figure out,
Dialogue: 0,0:04:07.28,0:04:10.100,Default,,0000,0000,0000,,okay, what is it about these people\Nlike Faizal, that are so different,
Dialogue: 0,0:04:11.00,0:04:15.10,Default,,0000,0000,0000,,that can just do it smoothly,\Ncalmly, with confidence?
Dialogue: 0,0:04:16.80,0:04:18.65,Default,,0000,0000,0000,,One day, I discovered that answer,
Dialogue: 0,0:04:18.68,0:04:20.82,Default,,0000,0000,0000,,and I discovered it quite by chance.
Dialogue: 0,0:04:20.85,0:04:23.44,Default,,0000,0000,0000,,It was a day when my computer broke down,
Dialogue: 0,0:04:23.47,0:04:25.47,Default,,0000,0000,0000,,and I had to go to a cybercafe.
Dialogue: 0,0:04:25.66,0:04:27.43,Default,,0000,0000,0000,,Okay, it was my first time,
Dialogue: 0,0:04:27.45,0:04:30.42,Default,,0000,0000,0000,,and I discovered cybercafes\Nare disgusting places, okay?
Dialogue: 0,0:04:30.44,0:04:32.12,Default,,0000,0000,0000,,They're really gross.
Dialogue: 0,0:04:32.14,0:04:35.10,Default,,0000,0000,0000,,They're smelly,\Nand they're filled with boys.
Dialogue: 0,0:04:35.12,0:04:38.53,Default,,0000,0000,0000,,And they're all playing noisy,\Nviolent games.
Dialogue: 0,0:04:38.54,0:04:40.52,Default,,0000,0000,0000,,They're just disgusting places.
Dialogue: 0,0:04:41.32,0:04:42.61,Default,,0000,0000,0000,,But I had to go there.
Dialogue: 0,0:04:42.64,0:04:43.65,Default,,0000,0000,0000,,So I sat down,
Dialogue: 0,0:04:43.67,0:04:46.38,Default,,0000,0000,0000,,and I started noticing this guy beside me.
Dialogue: 0,0:04:46.41,0:04:49.82,Default,,0000,0000,0000,,And I became very interested\Nin this guy next to me.
Dialogue: 0,0:04:50.33,0:04:52.09,Default,,0000,0000,0000,,Now, this guy is playing this game
Dialogue: 0,0:04:52.12,0:04:58.16,Default,,0000,0000,0000,,that is basically, it's like\Nshooting people until they die.
Dialogue: 0,0:04:58.16,0:04:59.64,Default,,0000,0000,0000,,And that's it.\N(Laughter)
Dialogue: 0,0:04:59.67,0:05:00.77,Default,,0000,0000,0000,,That's the game, right?
Dialogue: 0,0:05:00.81,0:05:04.78,Default,,0000,0000,0000,,And I'm noticing\Nthat this guy is not very good.
Dialogue: 0,0:05:05.00,0:05:06.97,Default,,0000,0000,0000,,In fact, he's terrible, right?
Dialogue: 0,0:05:06.99,0:05:10.16,Default,,0000,0000,0000,,Because I'm looking,\Nand I'm seeing, like, a lot of shooting
Dialogue: 0,0:05:10.50,0:05:13.48,Default,,0000,0000,0000,,and ... not much dying, right?
Dialogue: 0,0:05:13.51,0:05:14.61,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:15.14,0:05:17.38,Default,,0000,0000,0000,,What really interested me was
Dialogue: 0,0:05:17.40,0:05:21.52,Default,,0000,0000,0000,,behind this lousy player\Nwere three of his friends,
Dialogue: 0,0:05:21.54,0:05:23.96,Default,,0000,0000,0000,,sort of standing there watching him play.
Dialogue: 0,0:05:24.51,0:05:26.37,Default,,0000,0000,0000,,What I really noticed was
Dialogue: 0,0:05:26.39,0:05:28.22,Default,,0000,0000,0000,,even though this guy was terrible,
Dialogue: 0,0:05:28.24,0:05:30.32,Default,,0000,0000,0000,,even though his friends were watching him,
Dialogue: 0,0:05:30.34,0:05:31.69,Default,,0000,0000,0000,,there was no embarrassment.
Dialogue: 0,0:05:31.72,0:05:34.03,Default,,0000,0000,0000,,There was no feeling of being judged.
Dialogue: 0,0:05:34.06,0:05:35.30,Default,,0000,0000,0000,,There was no shyness.
Dialogue: 0,0:05:35.49,0:05:37.54,Default,,0000,0000,0000,,In fact, quite the opposite.
Dialogue: 0,0:05:37.57,0:05:40.94,Default,,0000,0000,0000,,This guy's totally focused\Non the bad guys,
Dialogue: 0,0:05:40.97,0:05:42.52,Default,,0000,0000,0000,,smile on his face.
Dialogue: 0,0:05:43.02,0:05:47.56,Default,,0000,0000,0000,,All he can think about\Nis killing these guys, right?
Dialogue: 0,0:05:47.58,0:05:48.87,Default,,0000,0000,0000,,And I'm watching him.
Dialogue: 0,0:05:48.90,0:05:51.72,Default,,0000,0000,0000,,And I suddenly realize: this is it.
Dialogue: 0,0:05:53.40,0:05:55.76,Default,,0000,0000,0000,,This is the same attitude
Dialogue: 0,0:05:55.79,0:05:59.96,Default,,0000,0000,0000,,that people like Faizal have\Nwhen they speak English,
Dialogue: 0,0:05:59.98,0:06:01.39,Default,,0000,0000,0000,,just like this guy.
Dialogue: 0,0:06:01.92,0:06:04.60,Default,,0000,0000,0000,,When Faizal goes\Ninto an English conversation,
Dialogue: 0,0:06:05.15,0:06:07.06,Default,,0000,0000,0000,,he doesn't feel judged.
Dialogue: 0,0:06:07.08,0:06:10.37,Default,,0000,0000,0000,,He is entirely focused\Non the person that he's speaking to
Dialogue: 0,0:06:10.68,0:06:12.75,Default,,0000,0000,0000,,and the result he wants to get.
Dialogue: 0,0:06:13.92,0:06:15.71,Default,,0000,0000,0000,,He's got no self-awareness,
Dialogue: 0,0:06:15.74,0:06:17.54,Default,,0000,0000,0000,,no thoughts about his own mistakes.
Dialogue: 0,0:06:19.12,0:06:23.38,Default,,0000,0000,0000,,I want to share with you\Na real, true example, to paint a picture,
Dialogue: 0,0:06:23.40,0:06:27.40,Default,,0000,0000,0000,,of somebody who speaks English\Nlike they are playing piano
Dialogue: 0,0:06:27.64,0:06:30.89,Default,,0000,0000,0000,,and someone who speaks English\Nlike they are playing a computer game.
Dialogue: 0,0:06:30.94,0:06:32.61,Default,,0000,0000,0000,,And this is a true story.
Dialogue: 0,0:06:33.06,0:06:34.06,Default,,0000,0000,0000,,It happened to me.
Dialogue: 0,0:06:34.52,0:06:38.04,Default,,0000,0000,0000,,A while ago, I was in a pharmacy.
Dialogue: 0,0:06:38.06,0:06:39.61,Default,,0000,0000,0000,,I had to buy omega;
Dialogue: 0,0:06:39.63,0:06:41.54,Default,,0000,0000,0000,,my doctor said I should get omega.
Dialogue: 0,0:06:42.06,0:06:43.44,Default,,0000,0000,0000,,And I go to the shelf,
Dialogue: 0,0:06:43.47,0:06:44.84,Default,,0000,0000,0000,,there's tons of omega,
Dialogue: 0,0:06:44.87,0:06:46.79,Default,,0000,0000,0000,,there's omega that's high in DHA,
Dialogue: 0,0:06:46.79,0:06:49.91,Default,,0000,0000,0000,,omega that's high in EPA,
Dialogue: 0,0:06:49.94,0:06:51.71,Default,,0000,0000,0000,,and I don't know which one to buy.
Dialogue: 0,0:06:52.25,0:06:54.60,Default,,0000,0000,0000,,Now, the sales rep happened to be there.
Dialogue: 0,0:06:54.78,0:06:57.94,Default,,0000,0000,0000,,And I saw she's like\Nthis well-dressed, professional woman.
Dialogue: 0,0:06:58.20,0:07:01.85,Default,,0000,0000,0000,,I walk over to her,\Nand I see this look as she sees me,
Dialogue: 0,0:07:01.88,0:07:04.89,Default,,0000,0000,0000,,this sort of - it's a look\NI recognize very well.
Dialogue: 0,0:07:05.01,0:07:06.19,Default,,0000,0000,0000,,Her eyes go all wide.
Dialogue: 0,0:07:06.22,0:07:07.36,Default,,0000,0000,0000,,It's sort of that panic:
Dialogue: 0,0:07:07.39,0:07:10.06,Default,,0000,0000,0000,,Oh my God! I've got to speak\Nto a native speaker;
Dialogue: 0,0:07:10.08,0:07:12.95,Default,,0000,0000,0000,,she's going to judge me\Nand notice my mistakes.
Dialogue: 0,0:07:13.80,0:07:16.28,Default,,0000,0000,0000,,I go up to her,\Nand I explain my situation:
Dialogue: 0,0:07:16.28,0:07:18.81,Default,,0000,0000,0000,,which omega do I get?
Dialogue: 0,0:07:18.83,0:07:20.99,Default,,0000,0000,0000,,And she starts explaining to me
Dialogue: 0,0:07:20.99,0:07:25.88,Default,,0000,0000,0000,,everything about DHA and EPA\Nyou could possibly imagine.
Dialogue: 0,0:07:26.27,0:07:29.50,Default,,0000,0000,0000,,She speaks very quickly,\Ngoes all around in circles.
Dialogue: 0,0:07:29.90,0:07:31.48,Default,,0000,0000,0000,,And when she finishes,
Dialogue: 0,0:07:32.35,0:07:34.06,Default,,0000,0000,0000,,no idea what to buy.
Dialogue: 0,0:07:34.21,0:07:35.22,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:07:35.85,0:07:38.40,Default,,0000,0000,0000,,So I turn to the girl behind the counter.
Dialogue: 0,0:07:38.42,0:07:40.02,Default,,0000,0000,0000,,Now, the girl behind the counter,
Dialogue: 0,0:07:40.05,0:07:42.51,Default,,0000,0000,0000,,I heard her before,\Nher English level is very low.
Dialogue: 0,0:07:43.08,0:07:44.85,Default,,0000,0000,0000,,But when I walk over to her,
Dialogue: 0,0:07:44.88,0:07:46.05,Default,,0000,0000,0000,,this girl,
Dialogue: 0,0:07:46.92,0:07:48.03,Default,,0000,0000,0000,,there's no fear.
Dialogue: 0,0:07:48.05,0:07:50.08,Default,,0000,0000,0000,,In fact, she's just looking at me.
Dialogue: 0,0:07:50.22,0:07:51.22,Default,,0000,0000,0000,,You know that look?
Dialogue: 0,0:07:51.25,0:07:53.12,Default,,0000,0000,0000,,Like...Yeah?\NOkay...So, how?
Dialogue: 0,0:07:53.15,0:07:54.27,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:07:54.50,0:07:56.58,Default,,0000,0000,0000,,Yeah, I've been in Malaysia a long time.
Dialogue: 0,0:07:56.60,0:07:58.12,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:07:58.68,0:08:02.53,Default,,0000,0000,0000,,So, I go up to her and I explain\Nthe problem, EPA and DHA.
Dialogue: 0,0:08:02.55,0:08:04.23,Default,,0000,0000,0000,,She looks at me, she says,
Dialogue: 0,0:08:04.82,0:08:06.25,Default,,0000,0000,0000,,"Okay, yeah. "
Dialogue: 0,0:08:06.66,0:08:10.02,Default,,0000,0000,0000,,"Ah, EPA for heart."
Dialogue: 0,0:08:12.08,0:08:14.22,Default,,0000,0000,0000,,"DHA for brain."
Dialogue: 0,0:08:14.25,0:08:15.42,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:17.00,0:08:18.65,Default,,0000,0000,0000,,"Your heart okay or not?"
Dialogue: 0,0:08:18.67,0:08:20.20,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:20.22,0:08:21.24,Default,,0000,0000,0000,,So I said,
Dialogue: 0,0:08:22.14,0:08:23.19,Default,,0000,0000,0000,,"Yeah, yeah,"
Dialogue: 0,0:08:23.21,0:08:26.63,Default,,0000,0000,0000,,I said, "my heart is really,\NI think it's pretty good."
Dialogue: 0,0:08:26.93,0:08:27.93,Default,,0000,0000,0000,,She says,
Dialogue: 0,0:08:29.93,0:08:31.42,Default,,0000,0000,0000,,"Your brain okay or not?"
Dialogue: 0,0:08:31.45,0:08:32.85,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:33.65,0:08:38.62,Default,,0000,0000,0000,,I said, "No. No, my brain\Nis not as good as it used to be."
Dialogue: 0,0:08:38.64,0:08:39.97,Default,,0000,0000,0000,,She looks and says,
Dialogue: 0,0:08:40.15,0:08:43.00,Default,,0000,0000,0000,,"Okay lah, you take Omega DHA!"
Dialogue: 0,0:08:43.03,0:08:44.38,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:44.54,0:08:45.86,Default,,0000,0000,0000,,Problem solved, right?
Dialogue: 0,0:08:45.88,0:08:48.85,Default,,0000,0000,0000,,So we've got two different\Nkinds of communicators.
Dialogue: 0,0:08:48.88,0:08:51.28,Default,,0000,0000,0000,,We've got the one who's got a high level,
Dialogue: 0,0:08:51.31,0:08:54.72,Default,,0000,0000,0000,,but totally focused on herself\Nand getting it right,
Dialogue: 0,0:08:55.04,0:08:57.15,Default,,0000,0000,0000,,and therefore, very ineffective.
Dialogue: 0,0:08:57.92,0:08:59.42,Default,,0000,0000,0000,,We've got another one,
Dialogue: 0,0:08:59.92,0:09:00.96,Default,,0000,0000,0000,,low-level,
Dialogue: 0,0:09:01.12,0:09:05.30,Default,,0000,0000,0000,,totally focused on the person\Nshe's talking to and getting a result.
Dialogue: 0,0:09:05.84,0:09:06.84,Default,,0000,0000,0000,,Effective.
Dialogue: 0,0:09:06.87,0:09:08.48,Default,,0000,0000,0000,,And therein lies the difference.
Dialogue: 0,0:09:10.38,0:09:15.44,Default,,0000,0000,0000,,Now, why is this distinction so important\Nnot just to you, to your children,
Dialogue: 0,0:09:15.44,0:09:19.14,Default,,0000,0000,0000,,but to the future of Malaysia\Nand countries like Malaysia?
Dialogue: 0,0:09:19.17,0:09:21.86,Default,,0000,0000,0000,,And to answer that, let's take a look
Dialogue: 0,0:09:21.86,0:09:26.05,Default,,0000,0000,0000,,at who actually is speaking English\Nin the world today, okay?
Dialogue: 0,0:09:26.60,0:09:31.21,Default,,0000,0000,0000,,So, if we looked at all of the English\Nconversations in the whole world,
Dialogue: 0,0:09:31.25,0:09:34.21,Default,,0000,0000,0000,,taking place right now on planet Earth,
Dialogue: 0,0:09:34.74,0:09:38.50,Default,,0000,0000,0000,,we would see that for every\Nnative speaker, like me,
Dialogue: 0,0:09:39.45,0:09:42.63,Default,,0000,0000,0000,,there are five non-native speakers.
Dialogue: 0,0:09:44.15,0:09:48.71,Default,,0000,0000,0000,,And if we'd listen to every conversation\Nin English on planet Earth right now,
Dialogue: 0,0:09:49.89,0:09:54.83,Default,,0000,0000,0000,,we would notice\Nthat 96% of those conversations
Dialogue: 0,0:09:55.74,0:09:58.20,Default,,0000,0000,0000,,involved non-native English speakers -
Dialogue: 0,0:09:58.23,0:10:03.45,Default,,0000,0000,0000,,only 4% of those conversations\Nare native speaker to native speaker.
Dialogue: 0,0:10:03.48,0:10:05.42,Default,,0000,0000,0000,,This is not my language anymore,
Dialogue: 0,0:10:05.44,0:10:07.46,Default,,0000,0000,0000,,this language belongs to you.
Dialogue: 0,0:10:07.100,0:10:10.60,Default,,0000,0000,0000,,It's not an art to be mastered;
Dialogue: 0,0:10:10.90,0:10:14.26,Default,,0000,0000,0000,,it's just a tool to use to get a result.
Dialogue: 0,0:10:14.28,0:10:19.22,Default,,0000,0000,0000,,And I want to give you a real-life example\Nof what English is today in the world,
Dialogue: 0,0:10:19.25,0:10:20.79,Default,,0000,0000,0000,,real English today.
Dialogue: 0,0:10:20.81,0:10:22.30,Default,,0000,0000,0000,,This is another true story.
Dialogue: 0,0:10:24.22,0:10:26.95,Default,,0000,0000,0000,,I was at a barbecue a little while ago -
Dialogue: 0,0:10:26.98,0:10:28.72,Default,,0000,0000,0000,,this was a barbecue for engineers,
Dialogue: 0,0:10:28.74,0:10:31.12,Default,,0000,0000,0000,,engineers from all over the world.
Dialogue: 0,0:10:31.50,0:10:33.58,Default,,0000,0000,0000,,And they were making hot dogs.
Dialogue: 0,0:10:33.61,0:10:36.54,Default,,0000,0000,0000,,Some of the hot dogs\Nwere regular hot dogs,
Dialogue: 0,0:10:36.57,0:10:40.40,Default,,0000,0000,0000,,and some were these cheese hot dogs,\Nyou know, with the cheese in the middle.
Dialogue: 0,0:10:40.82,0:10:43.62,Default,,0000,0000,0000,,A French engineer is cooking the hot dogs,
Dialogue: 0,0:10:43.77,0:10:45.100,Default,,0000,0000,0000,,and he turns to this Korean engineer,
Dialogue: 0,0:10:45.100,0:10:50.10,Default,,0000,0000,0000,,and he says, "Would you like a hot dog?"
Dialogue: 0,0:10:51.05,0:10:53.62,Default,,0000,0000,0000,,And the Korean guy says, "Yes, please!"
Dialogue: 0,0:10:53.66,0:10:56.73,Default,,0000,0000,0000,,He says, "Do you want the cheese?"
Dialogue: 0,0:10:57.44,0:10:59.61,Default,,0000,0000,0000,,And the Korean guy \Nlooks around at the table,
Dialogue: 0,0:10:59.61,0:11:02.96,Default,,0000,0000,0000,,he says, "I no see cheese."
Dialogue: 0,0:11:03.45,0:11:07.92,Default,,0000,0000,0000,,The French guy says,\N"The hot dog is contains the cheese."
Dialogue: 0,0:11:07.94,0:11:09.33,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:10.02,0:11:12.37,Default,,0000,0000,0000,,The Korean guy\Ndoesn't understand him, right?
Dialogue: 0,0:11:12.55,0:11:15.12,Default,,0000,0000,0000,,So the French engineer tries again.
Dialogue: 0,0:11:16.26,0:11:21.86,Default,,0000,0000,0000,,"The hot dog is ... making\Nfrom ... with the cheese."
Dialogue: 0,0:11:22.80,0:11:24.54,Default,,0000,0000,0000,,Korean guy still doesn't understand.
Dialogue: 0,0:11:24.57,0:11:26.01,Default,,0000,0000,0000,,He tries again,
Dialogue: 0,0:11:26.01,0:11:30.16,Default,,0000,0000,0000,,he says, "The hotdog is coming from -
Dialogue: 0,0:11:30.18,0:11:32.30,Default,,0000,0000,0000,,No, the cheese is coming\Nfrom the hot dog."
Dialogue: 0,0:11:32.32,0:11:33.32,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:33.35,0:11:35.13,Default,,0000,0000,0000,,Korean guy cannot understand.
Dialogue: 0,0:11:35.16,0:11:39.40,Default,,0000,0000,0000,,Now there's a Japanese engineer\Nwho's been listening to this conversation,
Dialogue: 0,0:11:39.43,0:11:41.45,Default,,0000,0000,0000,,turns to the Korean engineer
Dialogue: 0,0:11:41.47,0:11:45.12,Default,,0000,0000,0000,,and he says, "Ah! Cheese ... integrator!"
Dialogue: 0,0:11:45.35,0:11:46.55,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:47.10,0:11:48.46,Default,,0000,0000,0000,,He understands, okay.
Dialogue: 0,0:11:48.48,0:11:49.52,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:49.54,0:11:50.78,Default,,0000,0000,0000,,Everybody understands.
Dialogue: 0,0:11:50.94,0:11:53.70,Default,,0000,0000,0000,,So, this is what English is today.
Dialogue: 0,0:11:53.72,0:11:57.33,Default,,0000,0000,0000,,It's just a tool to play\Naround with to get a result,
Dialogue: 0,0:11:57.57,0:11:59.12,Default,,0000,0000,0000,,like a computer game.
Dialogue: 0,0:12:01.26,0:12:06.59,Default,,0000,0000,0000,,Now, the challenge is that we know\Nin schools all around the world,
Dialogue: 0,0:12:06.75,0:12:10.77,Default,,0000,0000,0000,,English is not really being taught\Nlike it's a tool to play with.
Dialogue: 0,0:12:11.18,0:12:14.50,Default,,0000,0000,0000,,It's still being taught\Nlike it's an art to master.
Dialogue: 0,0:12:14.52,0:12:19.74,Default,,0000,0000,0000,,And students are judged\Nmore on correctness than on clarity.
Dialogue: 0,0:12:22.37,0:12:27.40,Default,,0000,0000,0000,,Some of you might remember\Nthe old comprehension exam in school.
Dialogue: 0,0:12:27.43,0:12:29.00,Default,,0000,0000,0000,,Does everybody remember in school
Dialogue: 0,0:12:29.03,0:12:32.84,Default,,0000,0000,0000,,when you'd get a question\Nabout a text that you read,
Dialogue: 0,0:12:32.86,0:12:35.30,Default,,0000,0000,0000,,you'd have to read\Nthrough some text, right?
Dialogue: 0,0:12:35.32,0:12:39.68,Default,,0000,0000,0000,,And then answer a question\Nto show that you understood the text?
Dialogue: 0,0:12:40.38,0:12:45.49,Default,,0000,0000,0000,,And this may have happened to you\Nthat you showed you understood the text,
Dialogue: 0,0:12:45.60,0:12:49.79,Default,,0000,0000,0000,,but you got a big X because you made\Na little grammar mistake.
Dialogue: 0,0:12:50.28,0:12:51.72,Default,,0000,0000,0000,,Like this student.
Dialogue: 0,0:12:51.75,0:12:55.08,Default,,0000,0000,0000,,This student clearly\Nunderstood paragraph four.
Dialogue: 0,0:12:55.21,0:12:57.22,Default,,0000,0000,0000,,But no, not correct!
Dialogue: 0,0:12:57.25,0:13:01.52,Default,,0000,0000,0000,,Because he left the letter N\Noff the word "environment."
Dialogue: 0,0:13:02.24,0:13:04.90,Default,,0000,0000,0000,,But in the real world, what would matter?
Dialogue: 0,0:13:05.25,0:13:08.57,Default,,0000,0000,0000,,In the real world, what would matter is\Ndid you understand the email,
Dialogue: 0,0:13:08.57,0:13:13.19,Default,,0000,0000,0000,,or did you understand your customer\Nso that you can go ahead and take action?
Dialogue: 0,0:13:15.03,0:13:17.36,Default,,0000,0000,0000,,Now, the problem that I see here,
Dialogue: 0,0:13:18.05,0:13:19.12,Default,,0000,0000,0000,,over and over,
Dialogue: 0,0:13:19.38,0:13:24.13,Default,,0000,0000,0000,,is that people take the attitude\Nthey developed about English in school,
Dialogue: 0,0:13:24.16,0:13:28.32,Default,,0000,0000,0000,,and they bring it into their adult life\Nand into their work.
Dialogue: 0,0:13:30.10,0:13:31.97,Default,,0000,0000,0000,,And if you're in a stressful situation,
Dialogue: 0,0:13:31.100,0:13:33.57,Default,,0000,0000,0000,,and you're having a conversation,
Dialogue: 0,0:13:33.61,0:13:38.96,Default,,0000,0000,0000,,and you're trying to give a result \Nto someone and say it correctly,
Dialogue: 0,0:13:39.11,0:13:42.69,Default,,0000,0000,0000,,your brain multi-tasks,\Nit cannot do two things at once.
Dialogue: 0,0:13:42.72,0:13:45.33,Default,,0000,0000,0000,,And what I see is\Nthe brain just shutting down.
Dialogue: 0,0:13:45.80,0:13:50.27,Default,,0000,0000,0000,,And you may recognize these three symptoms\Nof the brain shutting down.
Dialogue: 0,0:13:51.57,0:13:55.10,Default,,0000,0000,0000,,The first one is that your listening goes.
Dialogue: 0,0:13:55.53,0:13:58.71,Default,,0000,0000,0000,,Someone is talking to you,\Nand you're so busy thinking
Dialogue: 0,0:13:58.72,0:14:03.50,Default,,0000,0000,0000,,about how you're going to respond\Nand express yourself correctly,
Dialogue: 0,0:14:03.53,0:14:05.99,Default,,0000,0000,0000,,you don't actually hear\Nwhat the other person said.
Dialogue: 0,0:14:06.98,0:14:09.35,Default,,0000,0000,0000,,And I can see a lot\Nof nodding in the audience.
Dialogue: 0,0:14:09.84,0:14:12.17,Default,,0000,0000,0000,,The second thing to go is your speaking.
Dialogue: 0,0:14:12.68,0:14:14.32,Default,,0000,0000,0000,,Your mind sort of shuts down,
Dialogue: 0,0:14:14.34,0:14:18.10,Default,,0000,0000,0000,,and that vocabulary you do know\Njust disappears,
Dialogue: 0,0:14:18.12,0:14:19.99,Default,,0000,0000,0000,,and the words don't come out.
Dialogue: 0,0:14:21.53,0:14:23.62,Default,,0000,0000,0000,,The third thing to go is your confidence.
Dialogue: 0,0:14:24.02,0:14:26.04,Default,,0000,0000,0000,,The worst thing about this is
Dialogue: 0,0:14:26.06,0:14:31.52,Default,,0000,0000,0000,,you may only be [un]confident because\Nyou cannot express yourself clearly,
Dialogue: 0,0:14:31.66,0:14:33.74,Default,,0000,0000,0000,,but to the person talking to you,
Dialogue: 0,0:14:33.77,0:14:35.84,Default,,0000,0000,0000,,they may misunderstand this
Dialogue: 0,0:14:35.84,0:14:40.89,Default,,0000,0000,0000,,as a lack of confidence\Nin your ability to do the job, to perform.
Dialogue: 0,0:14:42.98,0:14:47.68,Default,,0000,0000,0000,,So if you want to speak English\Nlike Faizal with that great confidence,
Dialogue: 0,0:14:48.26,0:14:50.87,Default,,0000,0000,0000,,here's the one thing that you can do.
Dialogue: 0,0:14:51.91,0:14:54.68,Default,,0000,0000,0000,,When you speak, don't focus on yourself.
Dialogue: 0,0:14:55.42,0:14:59.47,Default,,0000,0000,0000,,Focus on the other person\Nand the result you want to achieve.
Dialogue: 0,0:15:00.48,0:15:03.85,Default,,0000,0000,0000,,Imagine a next generation of Malaysians,
Dialogue: 0,0:15:03.87,0:15:09.77,Default,,0000,0000,0000,,all with that wonderful confidence\Nin communication that Faizal has,
Dialogue: 0,0:15:09.80,0:15:11.42,Default,,0000,0000,0000,,at any level of English.
Dialogue: 0,0:15:12.52,0:15:13.82,Default,,0000,0000,0000,,Because let's remember
Dialogue: 0,0:15:13.85,0:15:17.44,Default,,0000,0000,0000,,that English today\Nis not an art to be mastered,
Dialogue: 0,0:15:17.44,0:15:21.24,Default,,0000,0000,0000,,it's just a tool to use to get a result.
Dialogue: 0,0:15:21.45,0:15:24.41,Default,,0000,0000,0000,,And that tool belongs to you.
Dialogue: 0,0:15:26.90,0:15:27.91,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,0:15:27.94,0:15:29.31,Default,,0000,0000,0000,,(Applause)