[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:08.71,0:00:12.50,Default,,0000,0000,0000,,It's really great to be in Bergen,\Nthis is the second time this week.
Dialogue: 0,0:00:12.50,0:00:15.44,Default,,0000,0000,0000,,I live in Oslo, I guess\NI'm living in the wrong place.
Dialogue: 0,0:00:15.44,0:00:16.57,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:00:17.38,0:00:20.71,Default,,0000,0000,0000,,As you quite rightly say, my name\NPellegrino, which is my first name,
Dialogue: 0,0:00:20.71,0:00:22.29,Default,,0000,0000,0000,,means 'pilgrim'.
Dialogue: 0,0:00:22.29,0:00:25.45,Default,,0000,0000,0000,,It was given to me by my Italian parents.
Dialogue: 0,0:00:25.45,0:00:29.46,Default,,0000,0000,0000,,It is as if they knew what I was going\Nto do for the rest of my life.
Dialogue: 0,0:00:29.46,0:00:32.54,Default,,0000,0000,0000,,"Let's give him the name 'pilgrim',\Nthen he'll travel the world."
Dialogue: 0,0:00:32.54,0:00:34.90,Default,,0000,0000,0000,,That's basically what I did.\NThis is my workplace.
Dialogue: 0,0:00:34.90,0:00:37.32,Default,,0000,0000,0000,,I do a lot of travelling.
Dialogue: 0,0:00:37.32,0:00:39.33,Default,,0000,0000,0000,,I can give you a fancy title of what I do,
Dialogue: 0,0:00:39.33,0:00:43.09,Default,,0000,0000,0000,,but what I really do is I try\Nto help people communicate better,
Dialogue: 0,0:00:43.09,0:00:46.18,Default,,0000,0000,0000,,especially in the global business world.
Dialogue: 0,0:00:46.18,0:00:50.30,Default,,0000,0000,0000,,So I try to help people communicate better\Nwith other nationalities.
Dialogue: 0,0:00:51.43,0:00:53.92,Default,,0000,0000,0000,,You know, the first thing\Nyou think of when you work
Dialogue: 0,0:00:53.92,0:00:56.64,Default,,0000,0000,0000,,with other nationalities\Nand cross-cultural communication,
Dialogue: 0,0:00:56.64,0:00:58.46,Default,,0000,0000,0000,,is "Let's look at the other cultures."
Dialogue: 0,0:00:58.46,0:01:00.23,Default,,0000,0000,0000,,I take a slightly different approach,
Dialogue: 0,0:01:00.23,0:01:02.29,Default,,0000,0000,0000,,I say to people,\N"Take a look at yourself."
Dialogue: 0,0:01:02.29,0:01:04.26,Default,,0000,0000,0000,,I am going to talk a lot about perception
Dialogue: 0,0:01:04.26,0:01:07.46,Default,,0000,0000,0000,,because it's all about perception\Nand understanding what people see.
Dialogue: 0,0:01:07.46,0:01:11.72,Default,,0000,0000,0000,,As you see, I have Italian in me,\NI have a lot of British in me.
Dialogue: 0,0:01:11.72,0:01:14.21,Default,,0000,0000,0000,,Some people are often surprised\Nby my English accent,
Dialogue: 0,0:01:14.21,0:01:15.61,Default,,0000,0000,0000,,it's quite nice, isn't it?
Dialogue: 0,0:01:15.61,0:01:17.38,Default,,0000,0000,0000,,Because you weren't expecting this,
Dialogue: 0,0:01:17.39,0:01:19.88,Default,,0000,0000,0000,,you are expecting me\Nto speak with an Italian accent.
Dialogue: 0,0:01:19.89,0:01:21.61,Default,,0000,0000,0000,,I don't speak like that. (Laughter)
Dialogue: 0,0:01:21.61,0:01:24.48,Default,,0000,0000,0000,,And I've been in Norway\Nfor over a third of my life actually,
Dialogue: 0,0:01:24.48,0:01:26.93,Default,,0000,0000,0000,,so I've got a lot\Nof Norwegian in me as well.
Dialogue: 0,0:01:26.93,0:01:28.34,Default,,0000,0000,0000,,What I like doing to people
Dialogue: 0,0:01:28.35,0:01:32.64,Default,,0000,0000,0000,,is I have these little social experiments\Nto test their perception of me.
Dialogue: 0,0:01:32.64,0:01:36.84,Default,,0000,0000,0000,,As I said, I travel a lot,\Nso I like playing with the airlines.
Dialogue: 0,0:01:36.84,0:01:39.28,Default,,0000,0000,0000,,I like going up to the airlines\Nand talk in English,
Dialogue: 0,0:01:39.28,0:01:41.10,Default,,0000,0000,0000,,or sometimes with an Italian accent,
Dialogue: 0,0:01:41.10,0:01:44.89,Default,,0000,0000,0000,,to see what kind of reactions I get,\Nand English is the best one.
Dialogue: 0,0:01:44.89,0:01:47.52,Default,,0000,0000,0000,,If you want a good service,\Nyou speak English like I do.
Dialogue: 0,0:01:47.52,0:01:50.97,Default,,0000,0000,0000,,It's fantastic. People take you seriously.\NWell, they do, you know.
Dialogue: 0,0:01:50.97,0:01:53.64,Default,,0000,0000,0000,,I mean, yesterday,\Nthe plane to Bergen was late.
Dialogue: 0,0:01:53.64,0:01:56.12,Default,,0000,0000,0000,,If I go up and say, "Excuse me,\Nit's 30 minutes late,
Dialogue: 0,0:01:56.12,0:01:58.53,Default,,0000,0000,0000,,I'm a punctual person,\NI don't like being late,"
Dialogue: 0,0:01:58.53,0:02:00.14,Default,,0000,0000,0000,,they just take you seriously.
Dialogue: 0,0:02:00.15,0:02:03.41,Default,,0000,0000,0000,,But yesterday I thought\NI'd try in an Italian accent. (Laughter)
Dialogue: 0,0:02:03.41,0:02:05.05,Default,,0000,0000,0000,,So I went up, and I actually said,
Dialogue: 0,0:02:05.05,0:02:07.67,Default,,0000,0000,0000,,"Excuse me, but the plane\Nis 30 minutes late,
Dialogue: 0,0:02:07.67,0:02:09.76,Default,,0000,0000,0000,,I'm a punctual person, you know."\N(Laughter)
Dialogue: 0,0:02:09.77,0:02:12.66,Default,,0000,0000,0000,,Exactly! I got the same reaction\Nas you did there.
Dialogue: 0,0:02:12.66,0:02:13.87,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:02:13.88,0:02:16.99,Default,,0000,0000,0000,,This is one of the problems\Nwhen working with other nationalities:
Dialogue: 0,0:02:16.99,0:02:20.60,Default,,0000,0000,0000,,people see what they want to see,\Nthey don't always see what you see.
Dialogue: 0,0:02:20.60,0:02:23.78,Default,,0000,0000,0000,,And this is one of the challenges.
Dialogue: 0,0:02:23.78,0:02:26.71,Default,,0000,0000,0000,,Just before we get into it,\Nculture, let's look at culture.
Dialogue: 0,0:02:26.71,0:02:28.06,Default,,0000,0000,0000,,My definition of culture
Dialogue: 0,0:02:28.06,0:02:31.57,Default,,0000,0000,0000,,- I know this doesn't cover everything,\Nbut let's keep it simple,
Dialogue: 0,0:02:31.57,0:02:34.78,Default,,0000,0000,0000,,I usually do two day workshops on this,\NI've got 18 minutes -
Dialogue: 0,0:02:34.78,0:02:39.12,Default,,0000,0000,0000,,"a system of behaviour that helps us act\Nin an accepted or familiar way".
Dialogue: 0,0:02:39.12,0:02:41.10,Default,,0000,0000,0000,,Key word there: accepted or familiar.
Dialogue: 0,0:02:41.10,0:02:42.46,Default,,0000,0000,0000,,We're basically doing things
Dialogue: 0,0:02:42.46,0:02:45.39,Default,,0000,0000,0000,,which are accepted in our social group\Nand which are familiar.
Dialogue: 0,0:02:45.39,0:02:49.42,Default,,0000,0000,0000,,So a lot of my work is actually\Nexplaining Norwegian behaviour
Dialogue: 0,0:02:49.42,0:02:51.25,Default,,0000,0000,0000,,to other nationalities.
Dialogue: 0,0:02:51.25,0:02:53.46,Default,,0000,0000,0000,,I'm constantly looking for this sort of,
Dialogue: 0,0:02:53.46,0:02:55.80,Default,,0000,0000,0000,,"Can we describe\Na Norwegian in a nutshell?"
Dialogue: 0,0:02:55.80,0:02:58.93,Default,,0000,0000,0000,,I think I found it - I found\Nthis fantastic text on the Internet,
Dialogue: 0,0:02:58.93,0:03:01.47,Default,,0000,0000,0000,,I want you to read it,\Nit's really worth reading.
Dialogue: 0,0:03:01.47,0:03:05.05,Default,,0000,0000,0000,,"If you were to use a colour to describe\Nthis person, he'd have to be green.
Dialogue: 0,0:03:05.05,0:03:08.92,Default,,0000,0000,0000,,He lives in isolation in his home, a place\Nhe best describes as 'his' and 'cosy'.
Dialogue: 0,0:03:08.92,0:03:12.82,Default,,0000,0000,0000,,However, he is not the most receptive\Nof people when it comes to visitors."
Dialogue: 0,0:03:12.82,0:03:14.12,Default,,0000,0000,0000,,The typical Norwegian.
Dialogue: 0,0:03:14.12,0:03:16.99,Default,,0000,0000,0000,,"He is somewhat primitive,\Nbut he is honest, straightforward,
Dialogue: 0,0:03:16.99,0:03:20.85,Default,,0000,0000,0000,,all he really wants in life are the simple\Nlittle pleasures like peace and quiet."
Dialogue: 0,0:03:20.85,0:03:22.49,Default,,0000,0000,0000,,Do you recognize any of this?
Dialogue: 0,0:03:22.49,0:03:24.80,Default,,0000,0000,0000,,There are some key words -\Ncan you see that?
Dialogue: 0,0:03:24.81,0:03:26.74,Default,,0000,0000,0000,,They jump out at you.
Dialogue: 0,0:03:26.74,0:03:30.75,Default,,0000,0000,0000,,And OK, it's a stereotype,\Nbut a lot of this is a bit true.
Dialogue: 0,0:03:30.76,0:03:33.25,Default,,0000,0000,0000,,I show this to Norwegians,\Nand they kind of nod,
Dialogue: 0,0:03:33.25,0:03:35.06,Default,,0000,0000,0000,,"Yeah, OK. I'll give you that one."
Dialogue: 0,0:03:35.06,0:03:36.14,Default,,0000,0000,0000,,Then I surprise them:
Dialogue: 0,0:03:36.14,0:03:39.64,Default,,0000,0000,0000,,this is a description not of a Norwegian,\Nbut of a Hollywood film star.
Dialogue: 0,0:03:39.64,0:03:41.54,Default,,0000,0000,0000,,Yeah! Would you like to know who it is?
Dialogue: 0,0:03:41.54,0:03:44.07,Default,,0000,0000,0000,,There it is.\NIs that person there. (Laughter)
Dialogue: 0,0:03:44.07,0:03:47.66,Default,,0000,0000,0000,,The point about this is you often believe\Nwhat people tell you as well.
Dialogue: 0,0:03:47.66,0:03:51.01,Default,,0000,0000,0000,,I could sit there and tell you\Nthis is a Norwegian, and you believe it.
Dialogue: 0,0:03:51.01,0:03:52.37,Default,,0000,0000,0000,,It's not a Norwegian at all;
Dialogue: 0,0:03:52.38,0:03:55.83,Default,,0000,0000,0000,,although maybe this could be a Norwegian\Nthat is going off to this house,
Dialogue: 0,0:03:55.84,0:03:59.15,Default,,0000,0000,0000,,but there are many words in there\Nwhich are accepted and familiar.
Dialogue: 0,0:03:59.16,0:04:01.78,Default,,0000,0000,0000,,Another accepted and familiar thing\Nabout Norwegian life
Dialogue: 0,0:04:01.78,0:04:05.100,Default,,0000,0000,0000,,is the Norwegian forest;\NI live in the Oslo area, it's all forest.
Dialogue: 0,0:04:05.100,0:04:12.72,Default,,0000,0000,0000,,Working across borders is basically\Nnot accepting completely
Dialogue: 0,0:04:12.73,0:04:15.39,Default,,0000,0000,0000,,that your assumptions\Nare the assumptions of others.
Dialogue: 0,0:04:15.39,0:04:18.06,Default,,0000,0000,0000,,I mean that's logic;\Nyou know, common sense.
Dialogue: 0,0:04:18.06,0:04:21.40,Default,,0000,0000,0000,,The Norwegian forest is a good thing,\Nisn't it, Norwegians in the room?
Dialogue: 0,0:04:21.40,0:04:25.77,Default,,0000,0000,0000,,It's all good, it's fresh air, nature,\Nelks, skiing, it's fantastic.
Dialogue: 0,0:04:25.77,0:04:30.07,Default,,0000,0000,0000,,That's what my wife thought the first time\Nmy father visited us in Norway
Dialogue: 0,0:04:30.07,0:04:32.30,Default,,0000,0000,0000,,because she thought\Nwe would do something nice.
Dialogue: 0,0:04:32.30,0:04:34.07,Default,,0000,0000,0000,,So my wife asked my Italian father,
Dialogue: 0,0:04:34.07,0:04:37.24,Default,,0000,0000,0000,,"Would you like to go\Nfor a walk in the forest?"
Dialogue: 0,0:04:37.24,0:04:39.65,Default,,0000,0000,0000,,And my father looked at her\Nand said, "Why?"
Dialogue: 0,0:04:39.65,0:04:42.07,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:42.07,0:04:45.42,Default,,0000,0000,0000,,I had to explain to my wife\Nthat if you say to another Italian,
Dialogue: 0,0:04:45.42,0:04:47.95,Default,,0000,0000,0000,,"Hey, you and me,\Nwe go for a walk in the forest,"
Dialogue: 0,0:04:47.95,0:04:51.32,Default,,0000,0000,0000,,that means something else,\Nyou don't do that. (Laughter)
Dialogue: 0,0:04:51.32,0:04:54.76,Default,,0000,0000,0000,,But how can you know that?\NHow could you know that?
Dialogue: 0,0:04:54.76,0:04:56.33,Default,,0000,0000,0000,,Accepted and familiar.
Dialogue: 0,0:04:56.33,0:04:59.61,Default,,0000,0000,0000,,At the time, we went for a drive,\Nwe went for a drive with my father,
Dialogue: 0,0:04:59.61,0:05:01.57,Default,,0000,0000,0000,,and we are all looking at the same thing.
Dialogue: 0,0:05:01.57,0:05:03.58,Default,,0000,0000,0000,,A beautiful Norwegian landscape.
Dialogue: 0,0:05:03.58,0:05:07.05,Default,,0000,0000,0000,,And my father is taking photographs\Nthat he wants to show his friends.
Dialogue: 0,0:05:07.05,0:05:10.58,Default,,0000,0000,0000,,The road is kind of bumpy,\Nso he says to my wife,
Dialogue: 0,0:05:10.58,0:05:14.16,Default,,0000,0000,0000,,"Could you slow the car down? Stop it,\NI want to take a proper photograph."
Dialogue: 0,0:05:14.17,0:05:16.79,Default,,0000,0000,0000,,My wife says, "But Mr. Riccardi,\Nthere is nothing here."
Dialogue: 0,0:05:16.80,0:05:20.70,Default,,0000,0000,0000,,He looks at her and says to her,\N"I know. I've never seen nothing before."
Dialogue: 0,0:05:20.70,0:05:22.45,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:22.45,0:05:25.48,Default,,0000,0000,0000,,What was amazing with this\Nis we're looking at the same pictures
Dialogue: 0,0:05:25.48,0:05:28.06,Default,,0000,0000,0000,,and using completely\Ndifferent words to describe it;
Dialogue: 0,0:05:28.06,0:05:30.32,Default,,0000,0000,0000,,this is the challenge\Nof working across borders.
Dialogue: 0,0:05:30.32,0:05:32.81,Default,,0000,0000,0000,,We've got different ideas\Nof accepted and familiar.
Dialogue: 0,0:05:32.81,0:05:36.19,Default,,0000,0000,0000,,Here is what is accepted and familiar\Nto me when I queue.
Dialogue: 0,0:05:36.19,0:05:37.39,Default,,0000,0000,0000,,I was raised in the UK,
Dialogue: 0,0:05:37.39,0:05:40.10,Default,,0000,0000,0000,,we're the world champions\Nof queueing, waiting in line.
Dialogue: 0,0:05:40.10,0:05:43.29,Default,,0000,0000,0000,,And you know? We're fantastic.
Dialogue: 0,0:05:43.29,0:05:46.34,Default,,0000,0000,0000,,If you're waiting in line\Nin a supermarket in the UK
Dialogue: 0,0:05:46.35,0:05:49.39,Default,,0000,0000,0000,,- let's say there are\N10 people waiting in line,
Dialogue: 0,0:05:49.39,0:05:52.67,Default,,0000,0000,0000,,we all are getting a bit impatient\Nbecause we're all waiting in line -
Dialogue: 0,0:05:52.67,0:05:56.87,Default,,0000,0000,0000,,and then they open a new cash register,\Ndo you know what will happen in the UK?
Dialogue: 0,0:05:56.87,0:05:59.78,Default,,0000,0000,0000,,The first four people won't move,\Nthey'll stay in the queue.
Dialogue: 0,0:05:59.78,0:06:02.66,Default,,0000,0000,0000,,The next six people will move\Nto the next cash register
Dialogue: 0,0:06:02.66,0:06:06.47,Default,,0000,0000,0000,,in more or less the same order,\Nand they kind of check with each other.
Dialogue: 0,0:06:06.47,0:06:09.15,Default,,0000,0000,0000,,If they open another cash register,\Nthe same will happen.
Dialogue: 0,0:06:09.15,0:06:12.14,Default,,0000,0000,0000,,It's like a formation dance,\Nit's fantastic.
Dialogue: 0,0:06:12.14,0:06:14.46,Default,,0000,0000,0000,,Would the same happen in Norway?
Dialogue: 0,0:06:14.46,0:06:17.50,Default,,0000,0000,0000,,No. What would happen if they shout\Nin Norwegian "Ledig kasse",
Dialogue: 0,0:06:17.51,0:06:19.42,Default,,0000,0000,0000,,which is "Available cash register"?
Dialogue: 0,0:06:19.42,0:06:21.67,Default,,0000,0000,0000,,What happens? Everybody goes for it.
Dialogue: 0,0:06:21.67,0:06:26.31,Default,,0000,0000,0000,,It's first come, first served, isn't it?\NIsn't that what is accepted and familiar?
Dialogue: 0,0:06:26.31,0:06:28.24,Default,,0000,0000,0000,,The first time that happened to me,
Dialogue: 0,0:06:28.24,0:06:32.08,Default,,0000,0000,0000,,I was shocked, and I said some\Nnot very nice things about Norwegians.
Dialogue: 0,0:06:32.08,0:06:33.38,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:06:33.38,0:06:38.06,Default,,0000,0000,0000,,But, you know, you got to dig a bit deeper\Nto find out why Norwegians do that.
Dialogue: 0,0:06:38.06,0:06:40.29,Default,,0000,0000,0000,,Why are they running\Nfor that cash register?
Dialogue: 0,0:06:40.29,0:06:42.83,Default,,0000,0000,0000,,Why is it a free for all\Nand first come, first served?
Dialogue: 0,0:06:42.84,0:06:45.76,Default,,0000,0000,0000,,I think it has got to do with this.\N"What?" they say.
Dialogue: 0,0:06:45.76,0:06:49.06,Default,,0000,0000,0000,,This is the King of Norway\Non a train in 1973,
Dialogue: 0,0:06:49.06,0:06:51.08,Default,,0000,0000,0000,,that guy in a cap on the right.
Dialogue: 0,0:06:51.09,0:06:52.40,Default,,0000,0000,0000,,This is equality,
Dialogue: 0,0:06:52.40,0:06:55.40,Default,,0000,0000,0000,,and I think the queueing system\Nin Norway is all about equality.
Dialogue: 0,0:06:55.40,0:06:57.98,Default,,0000,0000,0000,,First come, first served\Nis about equality,
Dialogue: 0,0:06:57.98,0:07:00.95,Default,,0000,0000,0000,,and it's the ability\Nto dig under the surface
Dialogue: 0,0:07:00.95,0:07:03.22,Default,,0000,0000,0000,,and find out what\Nthe underlying values are.
Dialogue: 0,0:07:03.22,0:07:05.65,Default,,0000,0000,0000,,That's how you know\Nhow to communicate with people,
Dialogue: 0,0:07:05.65,0:07:07.70,Default,,0000,0000,0000,,this equality is really\Nimportant in Norway.
Dialogue: 0,0:07:07.70,0:07:10.08,Default,,0000,0000,0000,,It's the reason we're\Nso laid back with each other,
Dialogue: 0,0:07:10.08,0:07:13.32,Default,,0000,0000,0000,,we don't bother with titles,\Nwe dress casually,
Dialogue: 0,0:07:13.32,0:07:17.76,Default,,0000,0000,0000,,it makes a fantastic business\Nenvironment actually, doesn't it?
Dialogue: 0,0:07:17.76,0:07:20.14,Default,,0000,0000,0000,,But sometimes, it can take you\Na bit by surprise,
Dialogue: 0,0:07:20.14,0:07:23.89,Default,,0000,0000,0000,,and in those situations where you feel\Nuncomfortable or irritated,
Dialogue: 0,0:07:23.89,0:07:26.52,Default,,0000,0000,0000,,we have a tendency to jump\Nto the negative conclusions
Dialogue: 0,0:07:26.52,0:07:28.91,Default,,0000,0000,0000,,rather than the positive conclusions.
Dialogue: 0,0:07:28.91,0:07:31.23,Default,,0000,0000,0000,,I travel all over the world
Dialogue: 0,0:07:31.23,0:07:34.24,Default,,0000,0000,0000,,- and this is not\Nan advertisement for the airlines -
Dialogue: 0,0:07:34.24,0:07:37.92,Default,,0000,0000,0000,,but it is Scandinavian Airlines,\Nand Lufthansa, and Singapore Airlines,
Dialogue: 0,0:07:37.92,0:07:41.69,Default,,0000,0000,0000,,and everybody knows Singapore Airlines\Nhas the best service - why?
Dialogue: 0,0:07:41.69,0:07:45.48,Default,,0000,0000,0000,,Because they have a whole lot\Nmore hierarchy in their societies.
Dialogue: 0,0:07:45.48,0:07:48.14,Default,,0000,0000,0000,,Therefore, when they serve you,\Nthey serve you,
Dialogue: 0,0:07:48.14,0:07:51.62,Default,,0000,0000,0000,,and the Singapore Airlines staff\N- if you ever been on their flight -
Dialogue: 0,0:07:51.62,0:07:56.14,Default,,0000,0000,0000,,but from the moment they welcome you,\Nthey look like they're going to serve you.
Dialogue: 0,0:07:56.14,0:08:01.25,Default,,0000,0000,0000,,I mean, it's just the body language,\Nit's like, "Anything for you, sir."
Dialogue: 0,0:08:01.25,0:08:05.20,Default,,0000,0000,0000,,Now, if a Scandinavian Airlines person\Ndid this when you came on,
Dialogue: 0,0:08:05.20,0:08:07.76,Default,,0000,0000,0000,,yeah, exactly, you would get\Nsuspicious, wouldn't you?
Dialogue: 0,0:08:07.76,0:08:09.80,Default,,0000,0000,0000,,What is going on? (Laughter)
Dialogue: 0,0:08:09.80,0:08:12.89,Default,,0000,0000,0000,,Because it is not accepted\Nor familiar, that's it, you know.
Dialogue: 0,0:08:12.89,0:08:14.59,Default,,0000,0000,0000,,This is what it's all about.
Dialogue: 0,0:08:14.59,0:08:17.09,Default,,0000,0000,0000,,So this is how we do it.\NAnd look at the space.
Dialogue: 0,0:08:17.09,0:08:19.41,Default,,0000,0000,0000,,Space is important, nobody is touching.
Dialogue: 0,0:08:19.42,0:08:23.21,Default,,0000,0000,0000,,If you go to somewhere like Finland,\Nthat space becomes even more, can you see?
Dialogue: 0,0:08:23.21,0:08:24.80,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:24.80,0:08:27.32,Default,,0000,0000,0000,,It's fantastic. (Laughter)
Dialogue: 0,0:08:27.32,0:08:30.21,Default,,0000,0000,0000,,Look at the way they queue in France.
Dialogue: 0,0:08:30.22,0:08:32.43,Default,,0000,0000,0000,,It's nothing like the way\NI'm used to queueing,
Dialogue: 0,0:08:32.43,0:08:35.63,Default,,0000,0000,0000,,and it's different every day,\Nit's never the same.
Dialogue: 0,0:08:35.63,0:08:39.49,Default,,0000,0000,0000,,And in some cultures, you need\Na bit more motivation to stand in line.
Dialogue: 0,0:08:39.49,0:08:42.25,Default,,0000,0000,0000,,This is my favourite one,\Nthis is fantastic, look at this.
Dialogue: 0,0:08:42.25,0:08:43.91,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:43.91,0:08:46.06,Default,,0000,0000,0000,,Isn't that great?
Dialogue: 0,0:08:46.06,0:08:47.65,Default,,0000,0000,0000,,They're all different.
Dialogue: 0,0:08:47.65,0:08:50.66,Default,,0000,0000,0000,,We are all doing the same thing\Nin slightly different ways.
Dialogue: 0,0:08:50.66,0:08:54.96,Default,,0000,0000,0000,,Now, how do you get across borders?\NHow do you navigate through this?
Dialogue: 0,0:08:54.96,0:08:57.87,Default,,0000,0000,0000,,Because you can't learn\Nall the codes, it's impossible.
Dialogue: 0,0:08:57.87,0:09:01.65,Default,,0000,0000,0000,,Here is a tip. This is what I'm really\Npassionate about - curiosity.
Dialogue: 0,0:09:01.65,0:09:05.62,Default,,0000,0000,0000,,I am, have been, always will be\Na curious person.
Dialogue: 0,0:09:05.62,0:09:08.10,Default,,0000,0000,0000,,Curiosity gets you\Nthrough a lot of things.
Dialogue: 0,0:09:08.10,0:09:12.62,Default,,0000,0000,0000,,I believe you can ask any question\Nto anybody just about anything,
Dialogue: 0,0:09:12.62,0:09:15.43,Default,,0000,0000,0000,,provided you do it with curiosity.
Dialogue: 0,0:09:15.43,0:09:17.75,Default,,0000,0000,0000,,That's it. Curiosity is a great thing.
Dialogue: 0,0:09:17.75,0:09:19.73,Default,,0000,0000,0000,,Now, I've got three kids.
Dialogue: 0,0:09:19.73,0:09:22.33,Default,,0000,0000,0000,,Kids are the most curious\Ncreatures on the planet.
Dialogue: 0,0:09:22.34,0:09:25.36,Default,,0000,0000,0000,,A recent survey - I can't believe this,\Nbut I have to quote it -
Dialogue: 0,0:09:25.38,0:09:30.19,Default,,0000,0000,0000,,apparently, 4-year-olds will ask\Nup to 390 questions per day.
Dialogue: 0,0:09:30.19,0:09:34.93,Default,,0000,0000,0000,,82% of those questions will be\Nto mothers rather than fathers.
Dialogue: 0,0:09:34.93,0:09:35.95,Default,,0000,0000,0000,,You know why?
Dialogue: 0,0:09:35.95,0:09:38.29,Default,,0000,0000,0000,,When the kid goes to the father,\Nwhat does he say?
Dialogue: 0,0:09:38.29,0:09:40.92,Default,,0000,0000,0000,,Go and ask your mother. (Laughter)
Dialogue: 0,0:09:40.92,0:09:43.21,Default,,0000,0000,0000,,Curiosity is so important.
Dialogue: 0,0:09:45.37,0:09:47.50,Default,,0000,0000,0000,,One of the most \Ndifficult situations I had--
Dialogue: 0,0:09:47.50,0:09:50.71,Default,,0000,0000,0000,,I was having a meal\Nin Helsinki, in Finland,
Dialogue: 0,0:09:50.71,0:09:52.61,Default,,0000,0000,0000,,and I was sitting there,
Dialogue: 0,0:09:52.61,0:09:57.57,Default,,0000,0000,0000,,and the thing is when we, Italians, eat,\Nwe talk, we have to talk actually.
Dialogue: 0,0:09:57.57,0:09:59.69,Default,,0000,0000,0000,,We eat and we talk, we eat and we talk.
Dialogue: 0,0:09:59.69,0:10:02.34,Default,,0000,0000,0000,,We're not alone on that actually,\Nmany cultures do that.
Dialogue: 0,0:10:02.34,0:10:05.54,Default,,0000,0000,0000,,Finns, on the other hand,\Ndon't have to talk.
Dialogue: 0,0:10:05.54,0:10:08.72,Default,,0000,0000,0000,,They can talk, but they don't have to.
Dialogue: 0,0:10:08.72,0:10:11.02,Default,,0000,0000,0000,,So, I'm sitting next to this Finn,
Dialogue: 0,0:10:11.02,0:10:13.70,Default,,0000,0000,0000,,and I'm trying to be curious\Nand create a conversation,
Dialogue: 0,0:10:13.70,0:10:15.24,Default,,0000,0000,0000,,and I thought, "OK, small talk."
Dialogue: 0,0:10:15.24,0:10:17.11,Default,,0000,0000,0000,,The rules of engagement of small talk.
Dialogue: 0,0:10:17.11,0:10:21.07,Default,,0000,0000,0000,,Rule number 1: ask a simple question.\NCurious, simple question.
Dialogue: 0,0:10:21.08,0:10:25.54,Default,,0000,0000,0000,,Rule number 2: listen to the answer,\Npick out a word, follow up that word.
Dialogue: 0,0:10:25.54,0:10:27.06,Default,,0000,0000,0000,,It's really simple actually.
Dialogue: 0,0:10:27.06,0:10:29.78,Default,,0000,0000,0000,,So, I was there, this quiet Finn\Nwas sitting next to me.
Dialogue: 0,0:10:29.78,0:10:32.28,Default,,0000,0000,0000,,I turned to him, and I said,
Dialogue: 0,0:10:32.28,0:10:34.50,Default,,0000,0000,0000,,"So, have you lived\Nin Helsinki all your life?"
Dialogue: 0,0:10:34.50,0:10:37.51,Default,,0000,0000,0000,,He looked at me a little strange,\Nand he said, "Not yet."
Dialogue: 0,0:10:37.51,0:10:40.31,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:41.74,0:10:44.50,Default,,0000,0000,0000,,Moments like this
Dialogue: 0,0:10:44.50,0:10:47.13,Default,,0000,0000,0000,,- you know, which word\Ndo I follow up: 'not' or 'yet'? -
Dialogue: 0,0:10:47.13,0:10:48.67,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:48.67,0:10:51.55,Default,,0000,0000,0000,,challenge your curiosity,\Nbut you've got to be curious,
Dialogue: 0,0:10:51.55,0:10:52.57,Default,,0000,0000,0000,,it's really simple.
Dialogue: 0,0:10:52.57,0:10:54.87,Default,,0000,0000,0000,,Do you know what it is\Nabout the Nordic cultures?
Dialogue: 0,0:10:54.87,0:10:56.65,Default,,0000,0000,0000,,It's all about economy of language.
Dialogue: 0,0:10:56.65,0:11:01.54,Default,,0000,0000,0000,,Italians use loads and loads of words\Nto say very, very little actually.
Dialogue: 0,0:11:01.54,0:11:02.68,Default,,0000,0000,0000,,In the Nordic countries,
Dialogue: 0,0:11:02.68,0:11:05.86,Default,,0000,0000,0000,,it's different, it's the opposite;\Nminimum words, maximum message.
Dialogue: 0,0:11:05.86,0:11:09.37,Default,,0000,0000,0000,,So, where I was raised, in the UK\N- it is also lots of words, by the way -
Dialogue: 0,0:11:09.37,0:11:12.45,Default,,0000,0000,0000,,look at this, "Excuse me,\Nmay I just interrupt you for a second?"
Dialogue: 0,0:11:12.45,0:11:15.60,Default,,0000,0000,0000,,That is 10 words.\NThat is way too many words.
Dialogue: 0,0:11:15.60,0:11:19.64,Default,,0000,0000,0000,,The Norwegians manage\Nto do this in one word,
Dialogue: 0,0:11:19.65,0:11:21.55,Default,,0000,0000,0000,,that's what I call economy of language.
Dialogue: 0,0:11:21.55,0:11:23.23,Default,,0000,0000,0000,,What is the word?
Dialogue: 0,0:11:23.23,0:11:24.40,Default,,0000,0000,0000,,Look at this. (Laughter)
Dialogue: 0,0:11:24.41,0:11:27.40,Default,,0000,0000,0000,,Yeah. (Norwegian) "You?" That's it.
Dialogue: 0,0:11:27.40,0:11:30.56,Default,,0000,0000,0000,,"Sorry for bumping into you like that,\Nterribly clumsy of me."
Dialogue: 0,0:11:30.56,0:11:33.42,Default,,0000,0000,0000,,That is way too many words.\NThe Norwegians do it in one word.
Dialogue: 0,0:11:33.43,0:11:37.38,Default,,0000,0000,0000,,Ready? There it goes: [Oi!]\NFantastic. (Laughter)
Dialogue: 0,0:11:37.39,0:11:39.27,Default,,0000,0000,0000,,My favourite - and you know the answer -
Dialogue: 0,0:11:39.27,0:11:41.57,Default,,0000,0000,0000,,"Sorry, I didn't quite catch\Nwhat you just said."
Dialogue: 0,0:11:41.58,0:11:42.61,Default,,0000,0000,0000,,(Audience) Hæ?
Dialogue: 0,0:11:42.61,0:11:44.03,Default,,0000,0000,0000,,Well-done. "Hæ?" One word.
Dialogue: 0,0:11:44.03,0:11:47.72,Default,,0000,0000,0000,,The first time I heard that,\NI just heard this, "Hæ?" (Laughter)
Dialogue: 0,0:11:47.72,0:11:50.99,Default,,0000,0000,0000,,I've got three kids now going,\N"Hæ?" "Hæ?" "Hæ?"
Dialogue: 0,0:11:50.99,0:11:52.84,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:11:54.23,0:11:58.54,Default,,0000,0000,0000,,But look beyond the negative side,\Nand look to the curiosity.
Dialogue: 0,0:11:58.54,0:12:00.60,Default,,0000,0000,0000,,And this is it, we are often misperceived
Dialogue: 0,0:12:00.60,0:12:04.82,Default,,0000,0000,0000,,because, on a serious note, this "Hæ?",\Nwhich I've heard many times,
Dialogue: 0,0:12:04.82,0:12:09.46,Default,,0000,0000,0000,,doesn't often get perceived\Nvery positively by other nationalities.
Dialogue: 0,0:12:09.46,0:12:10.94,Default,,0000,0000,0000,,You get it, yeah?
Dialogue: 0,0:12:10.95,0:12:14.53,Default,,0000,0000,0000,,Everyone has been\Nmisperceived in their life.
Dialogue: 0,0:12:14.53,0:12:17.31,Default,,0000,0000,0000,,The Dutch are often misperceived,
Dialogue: 0,0:12:17.31,0:12:21.32,Default,,0000,0000,0000,,they complain a lot, they are\Nthe world champions of complaining.
Dialogue: 0,0:12:21.33,0:12:23.15,Default,,0000,0000,0000,,But why do they do it?
Dialogue: 0,0:12:23.15,0:12:25.47,Default,,0000,0000,0000,,Because they are looking\Nfor something better.
Dialogue: 0,0:12:25.47,0:12:30.35,Default,,0000,0000,0000,,One way to do it is to complain and seek\Na better result, that's often difficult.
Dialogue: 0,0:12:30.35,0:12:33.07,Default,,0000,0000,0000,,I used to work with a guy\Nwho was French - he is French -
Dialogue: 0,0:12:33.07,0:12:36.10,Default,,0000,0000,0000,,I used to work with him,\Nhis name was Yves.
Dialogue: 0,0:12:36.10,0:12:38.48,Default,,0000,0000,0000,,Yves. Yves complained a lot as well.
Dialogue: 0,0:12:38.48,0:12:41.35,Default,,0000,0000,0000,,He complained about everything,\Nand he questioned everything.
Dialogue: 0,0:12:41.35,0:12:42.59,Default,,0000,0000,0000,,He had a fantastic mind.
Dialogue: 0,0:12:42.59,0:12:44.56,Default,,0000,0000,0000,,I would come into work--
Dialogue: 0,0:12:44.56,0:12:47.54,Default,,0000,0000,0000,,and once I came into work,\Nand I said to Yves, "Good morning!"
Dialogue: 0,0:12:47.54,0:12:49.41,Default,,0000,0000,0000,,He looked at me and said, "Is it?"
Dialogue: 0,0:12:49.41,0:12:50.95,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:12:50.95,0:12:53.50,Default,,0000,0000,0000,,He was on that level, you know.
Dialogue: 0,0:12:53.50,0:12:56.47,Default,,0000,0000,0000,,I've had my challenges too.
Dialogue: 0,0:12:56.47,0:12:58.70,Default,,0000,0000,0000,,The biggest challenge I've had
Dialogue: 0,0:12:58.71,0:13:01.97,Default,,0000,0000,0000,,living in Norway and trying to communicate\Nwith my fellow Norwegians,
Dialogue: 0,0:13:01.97,0:13:04.23,Default,,0000,0000,0000,,is, of course, feelings\Nand expressing feelings.
Dialogue: 0,0:13:04.23,0:13:07.18,Default,,0000,0000,0000,,Where I come from, we express.
Dialogue: 0,0:13:08.28,0:13:10.64,Default,,0000,0000,0000,,What I've learnt to do\N- I've had to learn to do -
Dialogue: 0,0:13:10.64,0:13:14.63,Default,,0000,0000,0000,,is kind of tone myself down actually\Nliving in the Nordic countries, in Norway,
Dialogue: 0,0:13:14.63,0:13:19.18,Default,,0000,0000,0000,,to tone myself down, keep it low,\Nkeep it calm, because that works better,
Dialogue: 0,0:13:19.18,0:13:21.76,Default,,0000,0000,0000,,which is often very, very difficult.
Dialogue: 0,0:13:23.20,0:13:28.51,Default,,0000,0000,0000,,Another thing is rules,\NI still find rules a little tricky.
Dialogue: 0,0:13:28.51,0:13:31.26,Default,,0000,0000,0000,,I must admit\Nthat is where I'm quite Italian.
Dialogue: 0,0:13:32.27,0:13:37.25,Default,,0000,0000,0000,,These are people driving\Ninto work in a town, in Norway;
Dialogue: 0,0:13:37.25,0:13:39.12,Default,,0000,0000,0000,,they are following rules, can you see?
Dialogue: 0,0:13:39.12,0:13:42.61,Default,,0000,0000,0000,,They are simple rules, the rules are:\Nkeep between the lines
Dialogue: 0,0:13:42.61,0:13:45.62,Default,,0000,0000,0000,,and don't use the lane over there,\N- the public transport lane -
Dialogue: 0,0:13:45.62,0:13:48.69,Default,,0000,0000,0000,,unless you're a bus, a taxi,\Nor an electric car; simple rules.
Dialogue: 0,0:13:48.69,0:13:49.90,Default,,0000,0000,0000,,And look at this:
Dialogue: 0,0:13:49.90,0:13:54.43,Default,,0000,0000,0000,,every single car manages to drive\Nbetween the lines, it's fantastic.
Dialogue: 0,0:13:54.43,0:13:59.11,Default,,0000,0000,0000,,Now, this is a little clip that I took\Nthis summer driving down to Italy.
Dialogue: 0,0:13:59.11,0:14:02.100,Default,,0000,0000,0000,,This is a police car; that car\Nhas nothing to do with the police car.
Dialogue: 0,0:14:02.100,0:14:05.60,Default,,0000,0000,0000,,It's just a little, short clip,\Nbut look at it.
Dialogue: 0,0:14:05.60,0:14:10.21,Default,,0000,0000,0000,,I mean, would you do that in Norway?\NYou know you wouldn't.
Dialogue: 0,0:14:10.21,0:14:11.70,Default,,0000,0000,0000,,This is another clip in France.
Dialogue: 0,0:14:11.70,0:14:17.34,Default,,0000,0000,0000,,What they do - yeah, yeah, look -\Nwhat happens is that, you see, they drift.
Dialogue: 0,0:14:17.35,0:14:20.17,Default,,0000,0000,0000,,I love that guy in the BMW,\Nthe French guy is going,
Dialogue: 0,0:14:20.17,0:14:23.40,Default,,0000,0000,0000,,"Left or right? I do not know yet.\NI have not decided." (Laughter)
Dialogue: 0,0:14:23.40,0:14:24.76,Default,,0000,0000,0000,,It's fantastic.
Dialogue: 0,0:14:24.77,0:14:28.28,Default,,0000,0000,0000,,In some countries,\Nyou can't even see the lines.
Dialogue: 0,0:14:28.28,0:14:31.71,Default,,0000,0000,0000,,Where are the lines? Where are they?
Dialogue: 0,0:14:31.71,0:14:33.96,Default,,0000,0000,0000,,I suggested once\Nto an Indian colleague of mine,
Dialogue: 0,0:14:33.97,0:14:36.30,Default,,0000,0000,0000,,"Perhaps, if you painted\Nthe lines more regularly,
Dialogue: 0,0:14:36.31,0:14:37.79,Default,,0000,0000,0000,,people would follow the rules."
Dialogue: 0,0:14:37.79,0:14:40.49,Default,,0000,0000,0000,,He said, "No, that would be\Na waste of paint."
Dialogue: 0,0:14:40.49,0:14:42.57,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:14:42.57,0:14:46.58,Default,,0000,0000,0000,,That is why we have\Ntraffic wardens in Norway.
Dialogue: 0,0:14:46.58,0:14:50.05,Default,,0000,0000,0000,,This is a traffic warden in Norway\Ngiving a ticket, a fine to this car.
Dialogue: 0,0:14:50.05,0:14:51.57,Default,,0000,0000,0000,,Now, I'm just going to check.
Dialogue: 0,0:14:51.57,0:14:54.91,Default,,0000,0000,0000,,You see, Norwegians know\Nthese rules instinctively,
Dialogue: 0,0:14:54.91,0:14:56.91,Default,,0000,0000,0000,,it's your duty to learn the rules,
Dialogue: 0,0:14:56.91,0:15:00.40,Default,,0000,0000,0000,,but can I ask you why that car\Nis going to get a fine?
Dialogue: 0,0:15:00.40,0:15:03.20,Default,,0000,0000,0000,,Too close to the zebra crossing there,\Npedestrian crossing.
Dialogue: 0,0:15:03.20,0:15:05.73,Default,,0000,0000,0000,,What is the minimum distance?
Dialogue: 0,0:15:05.74,0:15:08.25,Default,,0000,0000,0000,,People mumbling '25'.
Dialogue: 0,0:15:08.25,0:15:10.56,Default,,0000,0000,0000,,You know this stuff,\Nit's like a stupid question.
Dialogue: 0,0:15:10.56,0:15:15.68,Default,,0000,0000,0000,,So the day I parked my car in Oslo...\Nlet me just explain you what is going on.
Dialogue: 0,0:15:15.68,0:15:18.27,Default,,0000,0000,0000,,The line goes under here\Nand then underneath the wheel,
Dialogue: 0,0:15:18.27,0:15:22.41,Default,,0000,0000,0000,,this is no parking,\NI was a little bit in a hurry.
Dialogue: 0,0:15:22.41,0:15:26.99,Default,,0000,0000,0000,,My wife said to me, "I think you should\Nmove your car forward a little bit."
Dialogue: 0,0:15:26.99,0:15:28.50,Default,,0000,0000,0000,,I said, "Why?"
Dialogue: 0,0:15:28.50,0:15:31.97,Default,,0000,0000,0000,,"Just move your car.\NIt's... you'll get a fine."
Dialogue: 0,0:15:31.97,0:15:32.98,Default,,0000,0000,0000,,"Why?"
Dialogue: 0,0:15:32.98,0:15:35.35,Default,,0000,0000,0000,,"Just... just, please, move your car."\N(Laughter)
Dialogue: 0,0:15:35.35,0:15:37.86,Default,,0000,0000,0000,,You could see she was\Nreally uncomfortable,
Dialogue: 0,0:15:37.86,0:15:39.49,Default,,0000,0000,0000,,and this irritated me, I thought,
Dialogue: 0,0:15:39.49,0:15:41.94,Default,,0000,0000,0000,,"You know, I don't have\Ntime for this. Let's go."
Dialogue: 0,0:15:41.94,0:15:43.40,Default,,0000,0000,0000,,So I left.
Dialogue: 0,0:15:43.40,0:15:46.23,Default,,0000,0000,0000,,OK - and this is especially\Nfor the Norwegians in the room -
Dialogue: 0,0:15:46.23,0:15:47.34,Default,,0000,0000,0000,,did I get a fine?
Dialogue: 0,0:15:47.34,0:15:48.36,Default,,0000,0000,0000,,(Audience) Yes.
Dialogue: 0,0:15:48.36,0:15:51.36,Default,,0000,0000,0000,,Do you feel sorry for me? No.\NYou get no sympathy. (Laughter)
Dialogue: 0,0:15:51.36,0:15:53.72,Default,,0000,0000,0000,,No sympathy whatsoever.
Dialogue: 0,0:15:53.72,0:15:56.07,Default,,0000,0000,0000,,It's a simple bloody rule,\Nfollow the rules.
Dialogue: 0,0:15:58.29,0:16:03.18,Default,,0000,0000,0000,,Italians believe that the power of speech,\Nthe power of persuasion
Dialogue: 0,0:16:03.18,0:16:05.74,Default,,0000,0000,0000,,is you most important tool in life.
Dialogue: 0,0:16:05.74,0:16:07.77,Default,,0000,0000,0000,,We believe that you can appeal to people;
Dialogue: 0,0:16:07.77,0:16:10.74,Default,,0000,0000,0000,,if you're good enough at appealing,\Nthey might listen to you,
Dialogue: 0,0:16:10.74,0:16:12.79,Default,,0000,0000,0000,,and they might find\Nan alternative solution.
Dialogue: 0,0:16:12.79,0:16:17.94,Default,,0000,0000,0000,,So I believed that I could call\Nthe Oslo Traffic Police
Dialogue: 0,0:16:17.94,0:16:21.33,Default,,0000,0000,0000,,and talk my way out of the problem,\Nand I can see Norwegians doing this,
Dialogue: 0,0:16:21.33,0:16:25.73,Default,,0000,0000,0000,,"Oh, no! You're wasting\Nyour time. Don't bother."
Dialogue: 0,0:16:25.73,0:16:27.79,Default,,0000,0000,0000,,No! I thought I would try.
Dialogue: 0,0:16:27.80,0:16:31.28,Default,,0000,0000,0000,,I called the guy down at the Oslo Traffic,\N"Hello, this is Pellegrino ..."
Dialogue: 0,0:16:31.28,0:16:34.61,Default,,0000,0000,0000,,- by the way, I spoke English,\Nof course, not Norwegian,
Dialogue: 0,0:16:34.61,0:16:36.80,Default,,0000,0000,0000,,because they take you more seriously -
Dialogue: 0,0:16:36.80,0:16:41.53,Default,,0000,0000,0000,,"Hello, this is Pellegrino...\NI'm referring to the case 78206."
Dialogue: 0,0:16:41.53,0:16:43.50,Default,,0000,0000,0000,,"Yes, I have it in front of me here."
Dialogue: 0,0:16:43.50,0:16:46.32,Default,,0000,0000,0000,,"I was just wondering\Nif we could be a bit flexible on this,
Dialogue: 0,0:16:46.33,0:16:48.24,Default,,0000,0000,0000,,we're only talking about 20 centimetres,
Dialogue: 0,0:16:48.24,0:16:52.22,Default,,0000,0000,0000,,I'm really sorry, I've learned my lesson,\NI won't ever do it again."
Dialogue: 0,0:16:52.22,0:16:53.52,Default,,0000,0000,0000,,Did it help?
Dialogue: 0,0:16:53.52,0:16:55.18,Default,,0000,0000,0000,,Not at all.
Dialogue: 0,0:16:55.18,0:16:58.25,Default,,0000,0000,0000,,To his credit, he was good,\Nhe was really good.
Dialogue: 0,0:16:58.25,0:17:00.76,Default,,0000,0000,0000,,I could hear him clicking,\Nhe had all the rules,
Dialogue: 0,0:17:00.77,0:17:04.52,Default,,0000,0000,0000,,he was saying, "I'm very sorry,\Nbut the wheel must be inside the box.
Dialogue: 0,0:17:04.52,0:17:05.82,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:17:05.83,0:17:08.03,Default,,0000,0000,0000,,It says so here in the rule 5,\Nparagraph D."
Dialogue: 0,0:17:08.03,0:17:10.16,Default,,0000,0000,0000,,He had all the answers in front of him.
Dialogue: 0,0:17:10.16,0:17:12.49,Default,,0000,0000,0000,,Then he said something I'll never forget,
Dialogue: 0,0:17:12.49,0:17:15.96,Default,,0000,0000,0000,,"Riccardi is your name,\Nyou may be Italian.
Dialogue: 0,0:17:15.96,0:17:18.76,Default,,0000,0000,0000,,You probably like football."\NI said, "I do like football."
Dialogue: 0,0:17:18.76,0:17:20.48,Default,,0000,0000,0000,,"Well, it's like football, you know.
Dialogue: 0,0:17:20.48,0:17:23.38,Default,,0000,0000,0000,,The ball must be over the line,\Nthe wheel must..." (Laughter)
Dialogue: 0,0:17:23.38,0:17:25.41,Default,,0000,0000,0000,,But it's fantastic.
Dialogue: 0,0:17:27.67,0:17:31.70,Default,,0000,0000,0000,,It was great. He had all the answers,\Nblack and white, he had everything.
Dialogue: 0,0:17:31.70,0:17:33.59,Default,,0000,0000,0000,,Fine.
Dialogue: 0,0:17:33.59,0:17:36.92,Default,,0000,0000,0000,,I told my friend Yves this,\Nmy friend Yves, the French guy,
Dialogue: 0,0:17:36.93,0:17:40.16,Default,,0000,0000,0000,,who got really irritated.\N- Remember Yves? "Is it?" -
Dialogue: 0,0:17:40.17,0:17:41.94,Default,,0000,0000,0000,,He is really good at asking questions
Dialogue: 0,0:17:41.94,0:17:44.18,Default,,0000,0000,0000,,and said, "OK, the wheel\Nmust be inside the box.
Dialogue: 0,0:17:44.17,0:17:47.13,Default,,0000,0000,0000,,What if I take the wheel off the car?\NWhat would happen then?"
Dialogue: 0,0:17:47.15,0:17:49.92,Default,,0000,0000,0000,,I thought that was really\Ninteresting actually. (Laughter)
Dialogue: 0,0:17:49.92,0:17:53.56,Default,,0000,0000,0000,,I called back and asked, "What would\Nhappen if I took the wheel off the car?"
Dialogue: 0,0:17:53.56,0:17:57.83,Default,,0000,0000,0000,,He didn't have an answer for me.\NHe couldn't answer that question.
Dialogue: 0,0:17:57.83,0:17:58.89,Default,,0000,0000,0000,,Why not?
Dialogue: 0,0:17:58.89,0:18:00.90,Default,,0000,0000,0000,,It's not an accepted\Nand familiar question,
Dialogue: 0,0:18:00.90,0:18:02.61,Default,,0000,0000,0000,,and he doesn't have that approach.
Dialogue: 0,0:18:02.61,0:18:04.38,Default,,0000,0000,0000,,Then you need the help of an Italian
Dialogue: 0,0:18:04.38,0:18:06.58,Default,,0000,0000,0000,,because the time I parked\Nmy car in Italy...
Dialogue: 0,0:18:06.58,0:18:09.86,Default,,0000,0000,0000,,You see, I was looking for a parking place\Non a holiday, impossible.
Dialogue: 0,0:18:09.86,0:18:12.08,Default,,0000,0000,0000,,I see a traffic warden,\Nand I go up to her.
Dialogue: 0,0:18:12.08,0:18:15.42,Default,,0000,0000,0000,,I start talking in Italian,\N"Listen, I'm looking for a parking place."
Dialogue: 0,0:18:15.42,0:18:19.38,Default,,0000,0000,0000,,She says, "There is a parking house nearby\Nbut don't park your car there."
Dialogue: 0,0:18:19.38,0:18:20.55,Default,,0000,0000,0000,,"Why not?"
Dialogue: 0,0:18:20.55,0:18:23.29,Default,,0000,0000,0000,,She says, "It's too expensive. 40 Euro!"\N(Laughter)
Dialogue: 0,0:18:23.29,0:18:24.61,Default,,0000,0000,0000,,"Really? What should I do?"
Dialogue: 0,0:18:24.61,0:18:27.01,Default,,0000,0000,0000,,She says, "I like you.\NYou seem like a nice fellow.
Dialogue: 0,0:18:27.01,0:18:29.91,Default,,0000,0000,0000,,I like the way you talk Italian,\NI'm going to help you today.
Dialogue: 0,0:18:29.91,0:18:31.39,Default,,0000,0000,0000,,Park your car over there."
Dialogue: 0,0:18:31.39,0:18:34.92,Default,,0000,0000,0000,,And she points over to this sign\Nand says, "Go and park car over there."
Dialogue: 0,0:18:34.92,0:18:36.44,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:18:36.44,0:18:37.69,Default,,0000,0000,0000,,"Come on, I can't..."
Dialogue: 0,0:18:37.69,0:18:40.03,Default,,0000,0000,0000,,"It's OK, it's not dangerous.\NPark your car there.
Dialogue: 0,0:18:40.03,0:18:43.09,Default,,0000,0000,0000,,Don't pay 40 Euro in the parking house.\NPark your car over there.
Dialogue: 0,0:18:43.09,0:18:45.82,Default,,0000,0000,0000,,I give you a fine for 30 Euro,\Nyou save yourself 10 Euro."
Dialogue: 0,0:18:45.82,0:18:47.61,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:18:50.36,0:18:54.35,Default,,0000,0000,0000,,I'm not here to discuss\Nwhether it's right or wrong,
Dialogue: 0,0:18:54.35,0:18:56.77,Default,,0000,0000,0000,,but what I can tell you is that I get it.
Dialogue: 0,0:18:56.77,0:18:59.13,Default,,0000,0000,0000,,I get it because I've got it inside me.
Dialogue: 0,0:18:59.13,0:19:03.27,Default,,0000,0000,0000,,I've seen this before, and I accept it,\Nand I can see the positive elements.
Dialogue: 0,0:19:03.27,0:19:06.62,Default,,0000,0000,0000,,You see, these three cultures\NI have inside me.
Dialogue: 0,0:19:06.62,0:19:09.46,Default,,0000,0000,0000,,Just to finish off, this is\Nwhat I'm passionate about:
Dialogue: 0,0:19:09.46,0:19:12.19,Default,,0000,0000,0000,,I've got three cultures inside me,
Dialogue: 0,0:19:12.19,0:19:14.67,Default,,0000,0000,0000,,they're all very different,\Nthey are planets apart,
Dialogue: 0,0:19:14.67,0:19:17.02,Default,,0000,0000,0000,,they really are, in certain aspects.
Dialogue: 0,0:19:17.02,0:19:20.07,Default,,0000,0000,0000,,But you know what I try to do daily,\Nespecially with my kids?
Dialogue: 0,0:19:20.07,0:19:23.80,Default,,0000,0000,0000,,I try to take the best of all three
Dialogue: 0,0:19:23.80,0:19:29.60,Default,,0000,0000,0000,,and try to merge them into one new culture\Nwhere you take the best of all three.
Dialogue: 0,0:19:29.60,0:19:32.60,Default,,0000,0000,0000,,Across borders isn't about going\Nto cross borders in my mind,
Dialogue: 0,0:19:32.60,0:19:35.78,Default,,0000,0000,0000,,it's about extending your borders\Nand creating new ones around us.
Dialogue: 0,0:19:35.78,0:19:39.58,Default,,0000,0000,0000,,And if you can create a new culture\Nwhere you take the best of all three,
Dialogue: 0,0:19:39.58,0:19:43.41,Default,,0000,0000,0000,,like I try to do,\Nand it's not easy, guess what?
Dialogue: 0,0:19:43.41,0:19:46.76,Default,,0000,0000,0000,,That is when you create\Nwhat we call a global mindset.
Dialogue: 0,0:19:46.76,0:19:49.99,Default,,0000,0000,0000,,And I believe this is what makes\Nthe world go around.
Dialogue: 0,0:19:49.99,0:19:51.19,Default,,0000,0000,0000,,Thank you very much.
Dialogue: 0,0:19:51.20,0:19:53.05,Default,,0000,0000,0000,,(Applause)