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[Music]

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[Phone buttons pressed ... phone rings]

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Airfone. Good evening. My name is Nuria. How may I help you?

4
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Hello. Look, I need some information, please.

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Would you please give me your phone number?

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637 546 189

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Your name, please?

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Enrique González Martín

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May I have your DNI number, please?

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Yes. 33 56 47 76 58

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Your billing address?

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Príncipe de Vergara, 91, 4th floor, right.

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Thank you, Enrique. How can I help you?

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Well, it's very simple.

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At 7:35 this evening a call was made from this cell phone.

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I want to know the number it was made to.

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I understand, Enrique. You said that at 7:35 you

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made a call from your cell phone to another number.

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Is that right?

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Well, the call was made from my phone.

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I understand. One moment, please. [Music]

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Thank you for waiting, Enrique.

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You can check the last 10 calls made from your number yourself.

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I know, but the problem is that I can't ...

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because I already made more than 10 calls since then.

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In that case, I can't give you that information.

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But why?

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The number isn't available to me.

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Wait a minute. You have a list of all the calls I make, right?

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And then I get the bill at home, where I can see

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the number, the length of the call, and the time it was made, right?

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Indeed. You can check the information when you get the bill.

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RIght. But I need it now.

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Enrique, I can't give you that information.

35
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Come on, now! Am I talking to a computer or a person?

36
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You're talking to Airfone customer service.

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I just want to know if you're a computer or a person, that's all.

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Enrique, you're talking to a person.

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OK, then don't repeat that stuff about not giving me the number, OK?

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Can I talk to your supervisor, please?

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We aren't authorized to transfer calls.

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Do you want something? I'm going to the machine.

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Enrique, do you have another question?

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Yes, yes.

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I want to know number that was called from

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my cell phone this evening at 7:35. Nothing else.

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I understand, but ... I think I've explained that ...

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I'm not asking just for fun.

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This information is really important for me. Understand?

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Look ... my girlfriend left me.

51
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She left this afternoon.

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Do you have a boyfriend or girlfriend?

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We're not authorized to give out any personal information.

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Of course.

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It doesn't matter. It was just so you'd understand.

56
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But you must have been in love before, right?

57
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I understand, Enrique, but I need to tell you again that I can't ...

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Hold on a second.

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Look, my girlfriend was here packing this

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afternoon because she's leaving tomorrow.

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And she called a friend to come pick her up

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but she called from my cell phone because she already cancelled hers.

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I don't have her friend's number.

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But if you give it to me, I can call and talk to her.

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Do you understand how important that call is? Do you?

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Regardless, Enrique, that information isn't available to us.

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What do you mean, "isn't available"?

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Can't you go into the billing program and see what number was called at that time?

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I know exactly what time because I was nervous and looked at my watch.

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It was 7:35 ... 19:35.

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I understand, Enrique.

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What do you understand?

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Do you understand desperation?

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The helplessness of the human condition?

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Where will we all end up if

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we don't lend each other a hand when we need it?

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Nuria, imagine if things were the other way around.

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Imagine that I were there and you needed the phone number.

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Wouldn't you ask, "Isn't this customer service?"

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Why deny me information that I'm going to get in a couple of days when I get my bill?

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Enrique, I honestly am not authorized to give you that information.

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Do you have a customer service with a little more personal touch?

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Enrique, this is the Airfone's only customer service.

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Can't I talk to one of your co-workers, someone who can get me that number?

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Maybe I could call another department or something?

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Please. I'm begging you.

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One moment, please.

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[Music]

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Thanks for holding, Enrique.

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For your security ...

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I am not authorized to give you any information from your phone record.

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What you mean "for my security"?

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Haven't you heard anything I've said?

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Enrique, if you'd like to ask me any other question ...

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Wait a minute, Nuria. I'm absolutely sure that you're not an idiot, okay?

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I'm not, either, so don't treat me like one.

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What do you want? For us to do this all night?

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Because I'm not hanging up until I get that number.

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Enrique, there's a maximum time limit for calls to customer service.

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And then what? The cell phone electrocutes me?

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When you exceed the maximum time, your call is disconnected.

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Then I'll call back.

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Of course. You could call back.

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I get it. But then I wouldn't talk to you.

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There are a lot of us here. You might do better next time.

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Alright! You've got a sense of humor.

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So you are a person and not a computer.

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Look. Marta, my girlfriend, she's going to get a job out of the country.

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She got a fantastic job in New York.

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It's what she always wanted, her dream job.

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And she asked me to go with her, but I'm not sure.

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Well, I wasn't sure.

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But this afternoon when she was emptying drawers, gathering her things ...

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... and she closed her suitcase

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suddenly I felt all emptied out inside.

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And then she left, closed the door, and I stayed behind here ...

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I don't know how long, just watching the door.

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I've never experienced such total silence.

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Since she left ...

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... it's like nothing makes sense.

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I can't live without her.

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I know it sounds like a shitty cliché, but it's true.

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I need that phone number. It's urgent. It's a matter of life and death.

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Tomorrow she gets on that plane. Do you understand?

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Damn it! Do you understand?

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I need the damned number now, right now!

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Are you there?

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Enrique, really, I'm not able to give you that information.

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What are we doing?

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What are we creating when we related to each other like this?

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What the hell do rules matter, Nuria?

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Imagine you're at a traffic light.

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It's red for pedestrians.

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And there's a girl next to you and she's going to cross, she crosses.

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And she falls, she trips, and she can't get up.

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And a truck is coming and is going to run her over.

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Wouldn't you jump out and save her?

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Tell me! Would you save her? There's no risk to you. Would you save her?

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Well, but ...

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Would you save her? Yes or no?

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Yes or no?

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Yes.

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Yes, yes, yes, yes! You said, "yes"!

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The first "yes" in the whole night.

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You said, "yes". Yes, you'd save her.

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But to save her, you'd have to cross against the light.

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You'd have to break a rule.

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Break a rule to save a life. This is the same thing, understand?

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For God's sake, give me the phone number.

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Nuria.

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I know you aren't a computer.

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Prove it to me.

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Give me the number.

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I can't give you that information. I'm very sorry.

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No. You said "yes" before. You didn't say "correct" or "affirmative" or "nevertheless".

156
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You said "yes".

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I bet they prohibit the word "yes" in those shitty training sessions they give you.

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They won't let you say "yes", "hello" ...

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anything that makes you seem like human beings with feelings.

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But you said "yes", because you're a person and you heard me

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and there's a part of you that understands me

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and knows how important that number is and how long we've been talking.

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It's almost ten minutes.

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I hope ten minutes isn't the limit.

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I'm afraid it is.

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Look, I'm really sorry about your situation, but I can't do anything.

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If you ask a different question, I'll be happy to answer it.

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You have no idea what I feel right now.

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What I feel in the pit of my stomach.

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My stomach is completely empty.

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Like a ball.

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Like a huge sphere inside me.

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Hollow and painful.

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I only remember feeling like this one other time.

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You'll laugh at me.

176
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I was a kid and had a little dog.

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She was really ugly, to tell you the truth.

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She was a mutt.

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But I loved her.

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Her name was Amina. We all loved her.

181
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My dad, my mom ... me.

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And the dumb dog got lost one Christmas Eve.

183
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She followed my dad out when he went shopping and disappeared.

184
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We spent the whole day looking desperately for her all over.

185
00:09:37,170 --> 00:09:40,030
But no luck. She didn't show up anywhere, anywhere.

186
00:09:40,030 --> 00:09:43,420
So we ate dinner. Imagine what the mood was like.

187
00:09:43,420 --> 00:09:46,080
And then that candy ad came on the TV.

188
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You know, "Come home, come back home."

189
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[Singing]: "Come home, come back home for Christmas.

190
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"Today is Chrismas Eve and tomorrow Christmas Day."

191
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Well, we all started crying big, fat tears.

192
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It was the same feeling in my stomach, the same emptiness as now.

193
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I don't know why they don't prohibit that freakin' ad.

194
00:10:16,986 --> 00:10:19,711
How many people's hearts has it broken?

195
00:10:19,711 --> 00:10:24,316
Who doesn't wait for someone at Christmas who's never coming back?

196
00:10:24,316 --> 00:10:28,117
What they should do is prohibit freakin' Christmas once and for all.

197
00:10:32,217 --> 00:10:33,836
Nuria? Why are you so quiet?

198
00:10:37,074 --> 00:10:40,077
Can I help you?

199
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[mocking tone]: "Enrique, I'm authorized to say we should cancel freakin' Christmas."

200
00:10:49,517 --> 00:10:53,541
For once, your silence makes you seem human.

201
00:11:00,640 --> 00:11:02,503
Did she come back?

202
00:11:02,503 --> 00:11:03,896
Who? The dog?

203
00:11:03,896 --> 00:11:05,936
Yeah, yeah, yeah. We found her the next day.

204
00:11:05,936 --> 00:11:08,440
I'm sorry I left you hanging.

205
00:11:12,680 --> 00:11:15,507
Do you have a dog?

206
00:11:16,907 --> 00:11:20,021
It's funny, isn't it?

207
00:11:20,021 --> 00:11:21,642
Your silence is what makes you speak.

208
00:11:21,642 --> 00:11:26,251
What kind of dog? No, don't tell me. You can't give personal information.

209
00:11:26,421 --> 00:11:28,519
A German shepherd?

210
00:11:28,519 --> 00:11:29,149
No.

211
00:11:29,149 --> 00:11:29,959
A poodle?

212
00:11:29,959 --> 00:11:31,127
No.

213
00:11:31,557 --> 00:11:33,157
A cocker spaniel?

214
00:11:34,227 --> 00:11:37,435
A cocker spaniel! You have a cocker spaniel!

215
00:11:37,485 --> 00:11:39,149
They're really friendly, aren't they?

216
00:11:39,149 --> 00:11:42,541
Well, if you have a cocker spaniel, then you're definitely a good person.

217
00:11:42,541 --> 00:11:46,099
It hasn't been easy, but we finally found out that you're a good person.

218
00:11:49,079 --> 00:11:52,157
Nuria, you know that number, don't you?

219
00:11:53,896 --> 00:11:56,947
The one from 19:35.

220
00:11:56,947 --> 00:11:59,685
You have it right in front of you on the screen, don't you?

221
00:12:01,485 --> 00:12:02,765
We aren't allowed to ...

222
00:12:02,765 --> 00:12:05,132
Yeah, but you know it.

223
00:12:05,132 --> 00:12:07,372
Nuria,

224
00:12:07,372 --> 00:12:12,944
is the first number a nine?

225
00:12:17,149 --> 00:12:17,866
No.

226
00:12:20,098 --> 00:12:22,679
A six?

227
00:12:23,261 --> 00:12:24,934
Of course it's a six.

228
00:12:25,080 --> 00:12:27,143
It's a cell, right?

229
00:12:27,915 --> 00:12:29,043
The second number ...

230
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Is it a zero?

231
00:12:29,611 --> 00:12:30,244
No.

232
00:12:30,874 --> 00:12:31,652
A one?

233
00:12:31,782 --> 00:12:32,444
No.

234
00:12:32,444 --> 00:12:33,114
A two?

235
00:12:33,114 --> 00:12:33,654
No.

236
00:12:33,654 --> 00:12:34,934
A three?

237
00:12:36,087 --> 00:12:37,445
Three! It's a three.

238
00:12:37,445 --> 00:12:38,205
Perfect.

239
00:12:38,205 --> 00:12:39,700
Is the next number a zero?

240
00:12:39,700 --> 00:12:40,460
No.

241
00:12:40,463 --> 00:12:41,213
One?

242
00:12:41,213 --> 00:12:41,883
No.

243
00:12:41,923 --> 00:12:42,768
A two?

244
00:12:42,768 --> 00:12:43,195
No.

245
00:12:43,251 --> 00:12:43,814
Three?

246
00:12:43,990 --> 00:12:44,354
No.

247
00:12:44,354 --> 00:12:44,887
Four?

248
00:12:45,279 --> 00:12:45,898
No.

249
00:12:46,061 --> 00:12:46,440
Five?

250
00:12:46,440 --> 00:12:47,210
No.

251
00:12:47,218 --> 00:12:48,078
Six?

252
00:12:49,750 --> 00:12:51,439
Six?

253
00:12:52,329 --> 00:12:54,002
It's a six.

254
00:12:54,169 --> 00:12:56,379
The next number, is it a zero?

255
00:12:56,837 --> 00:12:58,106
It's a zero?

256
00:13:00,402 --> 00:13:01,959
Nuria, the next number is a zero?

257
00:13:01,959 --> 00:13:02,626
No.

258
00:13:02,626 --> 00:13:03,374
One?

259
00:13:03,374 --> 00:13:03,875
No.

260
00:13:03,875 --> 00:13:05,977
Two?

261
00:13:05,977 --> 00:13:06,585
It's a two?

262
00:13:06,585 --> 00:13:07,817
No, no, no, no!

263
00:13:07,817 --> 00:13:09,042
Sorry. A three?

264
00:13:09,042 --> 00:13:09,615
No.

265
00:13:09,615 --> 00:13:10,430
Four?

266
00:13:10,430 --> 00:13:10,966
No.

267
00:13:10,966 --> 00:13:11,466
Five?

268
00:13:11,546 --> 00:13:11,966
No.

269
00:13:12,178 --> 00:13:13,238
Six?

270
00:13:14,777 --> 00:13:16,756
It's a six.

271
00:13:16,756 --> 00:13:18,425
Nuria, we don't have much time left.

272
00:13:18,425 --> 00:13:20,508
Let's see. Is the next number a one?

273
00:13:20,508 --> 00:13:21,158
No.

274
00:13:21,181 --> 00:13:21,674
Two?

275
00:13:21,674 --> 00:13:22,085
No.

276
00:13:22,085 --> 00:13:22,601
Three?

277
00:13:22,601 --> 00:13:22,887
No

278
00:13:22,887 --> 00:13:23,164
Four?

279
00:13:23,164 --> 00:13:23,414
No.

280
00:13:23,414 --> 00:13:23,664
Five?

281
00:13:23,679 --> 00:13:24,049
No.

282
00:13:24,425 --> 00:13:25,105
Six?

283
00:13:25,129 --> 00:13:25,401
No.

284
00:13:25,401 --> 00:13:25,761
Seven?

285
00:13:25,761 --> 00:13:26,162
No.

286
00:13:26,162 --> 00:13:26,914
Eight?

287
00:13:26,914 --> 00:13:27,514
No.

288
00:13:27,605 --> 00:13:28,133
Nine?

289
00:13:28,133 --> 00:13:28,982
No.

290
00:13:29,267 --> 00:13:30,736
What do you mean? I said them all!

291
00:13:30,736 --> 00:13:31,605
No!

292
00:13:31,605 --> 00:13:32,563
Zero?

293
00:13:33,019 --> 00:13:34,019
Zero, right?

294
00:13:34,019 --> 00:13:35,963
How did I forget zero?

295
00:13:35,963 --> 00:13:37,504
The next number, is it a zero?

296
00:13:37,504 --> 00:13:38,395
No.

297
00:13:38,395 --> 00:13:39,007
One?

298
00:13:40,443 --> 00:13:41,413
It's one, right?

299
00:13:41,413 --> 00:13:42,997
There are only two left, right?

300
00:13:42,997 --> 00:13:44,052
Is the next number a zero?

301
00:13:44,052 --> 00:13:44,462
No.

302
00:13:44,462 --> 00:13:44,881
One?

303
00:13:44,881 --> 00:13:45,438
No.

304
00:13:45,438 --> 00:13:45,868
Two?

305
00:13:45,868 --> 00:13:46,621
No.

306
00:13:46,621 --> 00:13:47,212
Three?

307
00:13:47,212 --> 00:13:47,668
No.

308
00:13:47,668 --> 00:13:47,987
Four?

309
00:13:47,987 --> 00:13:48,442
No.

310
00:13:48,442 --> 00:13:49,038
Five?

311
00:13:49,038 --> 00:13:49,489
No.

312
00:13:49,489 --> 00:13:50,113
Six?

313
00:13:50,113 --> 00:13:50,613
No.

314
00:13:50,613 --> 00:13:52,536
Seven?

315
00:13:52,536 --> 00:13:54,286
Seven? It's a seven?

316
00:13:55,839 --> 00:13:58,290
Look there's only one left, Nuria.

317
00:13:58,290 --> 00:13:59,415
Is the next number a nine?

318
00:13:59,451 --> 00:14:00,014
No!

319
00:14:00,014 --> 00:14:01,154
An eight?

320
00:14:01,154 --> 00:14:03,224
[Beeping noise]

321
00:14:03,224 --> 00:14:08,044
[Recorded voice]: "We regret to inform you that the maximum time limit has been reached.

322
00:14:08,162 --> 00:14:12,690
Thank you for calling Airfone." [disconnect tone]

323
00:14:12,690 --> 00:14:14,705
Shit! Shit!

324
00:14:17,979 --> 00:14:20,819
One freakin' number.

325
00:14:23,993 --> 00:14:26,955
[sniffling]

326
00:14:33,480 --> 00:14:35,276
What an idiot!

327
00:14:35,276 --> 00:14:43,870
[phone beeping and ringing]

328
00:14:43,870 --> 00:14:44,789
Hello?

329
00:14:44,789 --> 00:14:46,828
Hello, good evening. Can I talk to Marta, please?

330
00:14:46,828 --> 00:14:48,277
You've got the wrong number.

331
00:14:48,297 --> 00:14:49,397
Sorry. I'm sorry.

332
00:14:49,397 --> 00:14:50,467
It's okay.

333
00:14:51,032 --> 00:14:54,201
[beeping of phone buttons]

334
00:14:57,868 --> 00:15:00,290
[music]

335
00:15:05,959 --> 00:15:06,758
Yes?

336
00:15:06,928 --> 00:15:08,582
Hello. May I please speak to Marta?

337
00:15:08,582 --> 00:15:12,093
Sure. I'll get her for you.

338
00:15:17,125 --> 00:15:48,403
[music]