1 00:00:15,098 --> 00:00:19,232 Have you ever worked with people who are not as good as they think? 2 00:00:19,252 --> 00:00:20,735 (Laughter) 3 00:00:21,606 --> 00:00:23,975 I know this will surprise you, but statistically, 4 00:00:23,995 --> 00:00:26,597 they are more likely to be male than female. 5 00:00:26,627 --> 00:00:28,090 (Laughter) 6 00:00:28,945 --> 00:00:30,465 That's right. 7 00:00:30,495 --> 00:00:34,296 Men are typically more deceived about their talents than women are. 8 00:00:34,966 --> 00:00:38,275 They are also more likely to succeed in their careers. 9 00:00:38,295 --> 00:00:39,967 That's because one of the best ways 10 00:00:39,997 --> 00:00:43,685 to fool other people into thinking that you're better than you actually are 11 00:00:43,705 --> 00:00:45,615 is to fool yourself first. 12 00:00:45,645 --> 00:00:46,905 (Laughter) 13 00:00:46,935 --> 00:00:49,575 This is why you may not just have worked with people 14 00:00:49,575 --> 00:00:53,454 who are not as good as they think, but also for them. 15 00:00:53,959 --> 00:00:56,924 Unfortunately, being unaware of your limitations 16 00:00:56,944 --> 00:01:00,236 increases your probability of being a boss. 17 00:01:00,266 --> 00:01:02,354 (Laughter) 18 00:01:02,374 --> 00:01:04,749 I'm an organizational psychologist. 19 00:01:04,779 --> 00:01:09,414 I use science and technology to predict and understand human behavior at work. 20 00:01:09,434 --> 00:01:11,115 One of the areas that fascinates me 21 00:01:11,145 --> 00:01:15,096 is the relationship between gender, personality and leadership; 22 00:01:15,126 --> 00:01:17,705 more specifically, how gender and personality 23 00:01:17,725 --> 00:01:19,855 shape our choices of leaders 24 00:01:19,885 --> 00:01:23,083 and how those leaders then impact organizations. 25 00:01:24,144 --> 00:01:26,345 Discussions on gender tend to focus 26 00:01:26,375 --> 00:01:29,346 on the under-representation of women in leadership, 27 00:01:29,376 --> 00:01:31,586 which is more or less universal. 28 00:01:31,616 --> 00:01:35,025 Anywhere in the world - well, outside Iceland perhaps - 29 00:01:35,045 --> 00:01:38,616 the vast majority of leaders are male. 30 00:01:38,646 --> 00:01:43,322 But a bigger problem is the fact that most of these leaders are incompetent. 31 00:01:43,345 --> 00:01:44,544 Indeed, 32 00:01:44,564 --> 00:01:46,764 whether in business or politics, 33 00:01:46,794 --> 00:01:51,332 most leaders have very negative effects on their followers and subordinates, 34 00:01:51,352 --> 00:01:55,215 causing low levels of engagement, trust and productivity, 35 00:01:55,245 --> 00:01:57,997 and high levels of burnout and stress. 36 00:01:58,414 --> 00:02:00,906 Just google "my boss is" 37 00:02:00,936 --> 00:02:05,208 to see what most people think of their managers - 38 00:02:05,228 --> 00:02:06,323 (Laughter) 39 00:02:06,353 --> 00:02:10,109 and maybe, just maybe, feel a bit better about your manager: 40 00:02:10,129 --> 00:02:11,189 (Laughter) 41 00:02:11,219 --> 00:02:14,534 "Crazy," "abusive," "unbearable," "toxic," 42 00:02:14,564 --> 00:02:17,997 and some other things that are just too rude to repeat here. 43 00:02:18,756 --> 00:02:20,674 So the main question we should be asking 44 00:02:20,694 --> 00:02:23,514 is not why there aren't any more women leaders, 45 00:02:23,544 --> 00:02:26,884 but why so many incompetent men become leaders. 46 00:02:27,774 --> 00:02:31,234 My research suggests there are three main reasons for this. 47 00:02:31,264 --> 00:02:36,715 The first is our inability to distinguish between confidence and competence. 48 00:02:36,745 --> 00:02:37,795 Anywhere in the world, 49 00:02:37,825 --> 00:02:41,624 we assume that confident people have more potential for leadership, 50 00:02:41,644 --> 00:02:44,904 but in any area of talent, including leadership, 51 00:02:44,934 --> 00:02:48,017 there's just very little overlap between confidence - 52 00:02:48,037 --> 00:02:50,583 how good people think they are at something - 53 00:02:50,613 --> 00:02:54,373 and competence - how good they actually are at something. 54 00:02:54,403 --> 00:02:55,623 I grew up in Argentina 55 00:02:55,653 --> 00:02:59,764 where the gap between confidence and competence is particularly pronounced. 56 00:02:59,794 --> 00:03:00,798 (Laughter) 57 00:03:00,822 --> 00:03:03,896 In fact, one of the best investments you can make in your life 58 00:03:03,916 --> 00:03:06,632 is to buy an Argentine for what he's worth 59 00:03:06,662 --> 00:03:08,985 and sell him for what he thinks he is worth. 60 00:03:09,005 --> 00:03:10,467 (Laughter) 61 00:03:11,217 --> 00:03:14,609 As you can imagine, I can't crack this joke back home. 62 00:03:14,639 --> 00:03:16,311 (Laughter) 63 00:03:16,341 --> 00:03:18,902 We're just not self-aware enough to find it funny. 64 00:03:18,932 --> 00:03:20,663 (Laughter) 65 00:03:20,693 --> 00:03:21,873 Unfortunately, though, 66 00:03:21,903 --> 00:03:24,593 most leaders have something Argentine in them, 67 00:03:24,623 --> 00:03:29,897 in that their self-perceived talents tend to surpass their actual talents. 68 00:03:30,445 --> 00:03:34,173 The second reason is our love for charismatic individuals, 69 00:03:34,193 --> 00:03:37,594 particularly since the 1960s mass media explosion - 70 00:03:37,624 --> 00:03:40,984 but this has been turbocharged by the recent digital age. 71 00:03:41,014 --> 00:03:44,454 We appear to want leaders who are charming and entertaining, 72 00:03:44,484 --> 00:03:45,884 but there is a big difference 73 00:03:45,914 --> 00:03:49,103 between an effective leader and a stand-up comedian. 74 00:03:49,123 --> 00:03:50,094 (Laughter) 75 00:03:50,124 --> 00:03:54,285 In fact, the best leaders are humble rather than charismatic, 76 00:03:54,315 --> 00:03:57,741 to the point of even being rather boring. 77 00:03:58,284 --> 00:04:02,623 This is why they rarely feature in the media or blockbuster movies. 78 00:04:02,643 --> 00:04:05,974 For example, imagine a movie on Angela Merkel. 79 00:04:06,004 --> 00:04:07,225 (Laughter) 80 00:04:07,255 --> 00:04:08,703 She wakes up, 81 00:04:08,723 --> 00:04:10,933 has breakfast with her husband, 82 00:04:10,963 --> 00:04:13,215 goes to meetings well-prepared, 83 00:04:13,245 --> 00:04:16,194 lets other people talk without interrupting them, 84 00:04:16,214 --> 00:04:17,234 (Laughter) 85 00:04:17,264 --> 00:04:19,324 makes rational decisions, 86 00:04:19,354 --> 00:04:21,445 runs her country well, 87 00:04:21,475 --> 00:04:23,536 there are no scandals about her. 88 00:04:24,364 --> 00:04:28,845 In contrast, there is a surplus of captivating biopics 89 00:04:28,875 --> 00:04:31,954 on charismatic leaders with a fascinating dark side, 90 00:04:31,974 --> 00:04:35,115 who end up ruining their countries and organizations. 91 00:04:36,306 --> 00:04:39,581 The third and final reason for the rise of incompetent men 92 00:04:39,611 --> 00:04:45,315 is our inability to resist the allure of narcissistic individuals, 93 00:04:45,964 --> 00:04:49,394 people with grandiose and megalomaniac visions 94 00:04:49,424 --> 00:04:52,081 that tap into our own narcissism. 95 00:04:52,784 --> 00:04:54,796 We've always admired famous people, 96 00:04:54,826 --> 00:04:58,408 but our admiration for people who admire themselves 97 00:04:58,438 --> 00:05:01,715 or are famous for, well, just being famous, 98 00:05:01,735 --> 00:05:03,972 has been rising for decades. 99 00:05:03,992 --> 00:05:08,603 At this rate, future generations will look back at Kim and Kanye and say, 100 00:05:08,633 --> 00:05:10,812 "Whoa! Weren't they modest?" 101 00:05:10,832 --> 00:05:12,765 (Laughter) 102 00:05:12,795 --> 00:05:15,213 Remember Paris Hilton? 103 00:05:15,233 --> 00:05:18,196 Exactly; she's hardly newsworthy today. 104 00:05:18,653 --> 00:05:21,212 In line, much of the popular advice 105 00:05:21,232 --> 00:05:24,805 that focuses on helping people become leaders 106 00:05:24,825 --> 00:05:29,013 nurtures and promotes a narcissistic mindset: 107 00:05:29,033 --> 00:05:31,523 "Love yourself, no matter what!" 108 00:05:31,553 --> 00:05:33,672 "Don't worry about what people think of you. 109 00:05:33,702 --> 00:05:36,137 If you think you're great, you are!" 110 00:05:36,861 --> 00:05:39,997 Unfortunately, this creates a surplus of leaders 111 00:05:40,027 --> 00:05:45,103 who are unaware of their limitations and unjustifiably pleased with themselves. 112 00:05:45,784 --> 00:05:51,155 They see leadership as an entitlement and lack empathy and self-control, 113 00:05:51,185 --> 00:05:56,694 so they end up acting without integrity and indulging in reckless risks. 114 00:05:56,714 --> 00:06:01,764 In contrast, the best leaders manage to keep their narcissism in check. 115 00:06:01,794 --> 00:06:05,565 They care a lot about other people, including what they think of them, 116 00:06:05,595 --> 00:06:08,904 and spend a great deal of time worrying about their reputation, 117 00:06:08,924 --> 00:06:11,977 which is why there are very few scandals about them. 118 00:06:12,996 --> 00:06:17,263 So, how then do we stop incompetent men from becoming leaders? 119 00:06:17,283 --> 00:06:19,753 The first solution is to follow the signs 120 00:06:19,783 --> 00:06:23,414 and look for the qualities that make people better leaders, 121 00:06:23,444 --> 00:06:27,146 especially when they don't usually make people leaders. 122 00:06:27,793 --> 00:06:29,635 There is a pathological mismatch 123 00:06:29,665 --> 00:06:32,895 between the attributes that seduce us in a leader 124 00:06:32,925 --> 00:06:35,793 and those that are needed to be an effective leader. 125 00:06:35,813 --> 00:06:38,304 If we want to improve the performance of our leaders, 126 00:06:38,334 --> 00:06:41,373 we should start by focusing on the right traits. 127 00:06:41,393 --> 00:06:46,063 Instead of falling for people who are confident, narcissistic and charismatic, 128 00:06:46,093 --> 00:06:48,104 we should promote people into leadership 129 00:06:48,134 --> 00:06:51,421 because of their competence, humility and integrity. 130 00:06:51,822 --> 00:06:53,772 Incidentally, this - 131 00:06:53,802 --> 00:06:56,051 (Applause) 132 00:06:57,152 --> 00:07:00,042 this would also lead 133 00:07:00,072 --> 00:07:03,783 to a higher proportion of female than male leaders - 134 00:07:03,813 --> 00:07:06,335 (Applause) (Cheers) 135 00:07:08,535 --> 00:07:12,932 as large-scale scientific studies show that women score higher than men 136 00:07:12,952 --> 00:07:16,254 on measures of competence, humility and integrity. 137 00:07:16,284 --> 00:07:17,343 But the point is 138 00:07:17,363 --> 00:07:21,270 that we would significantly improve the quality of our leaders. 139 00:07:22,083 --> 00:07:25,813 The second solution is to distrust our instincts. 140 00:07:25,843 --> 00:07:28,456 Most of us love our intuition, 141 00:07:28,486 --> 00:07:32,094 but most people are just not as intuitive as they think. 142 00:07:32,674 --> 00:07:36,162 In that sense, intuition is a bit like sense of humor. 143 00:07:36,182 --> 00:07:39,883 Ninety percent of people think they have a fantastic sense of humor. 144 00:07:39,913 --> 00:07:42,063 How many people are actually funny? 145 00:07:42,093 --> 00:07:43,730 Ten percent? 146 00:07:45,221 --> 00:07:47,191 One implication is to focus less 147 00:07:47,221 --> 00:07:51,584 on the impressions people make during job or media interviews, 148 00:07:51,614 --> 00:07:56,551 which are just an invitation to project our own biases and prejudices. 149 00:07:56,581 --> 00:07:59,061 Note that even when we have good intentions, 150 00:07:59,091 --> 00:08:01,612 it is not easy to overcome this. 151 00:08:01,642 --> 00:08:05,743 For example, unconscious bias training will rarely help you ignore 152 00:08:05,773 --> 00:08:10,063 that the person in front of you is white, female or attractive. 153 00:08:10,093 --> 00:08:14,043 In fact, the more you try to suppress certain thoughts from your mind, 154 00:08:14,073 --> 00:08:16,864 the more prominent and present they become. 155 00:08:18,432 --> 00:08:21,523 So, the last thing we should be doing, 156 00:08:21,553 --> 00:08:25,174 if we want to improve the quality of our leaders 157 00:08:25,204 --> 00:08:28,531 and help more women get to leadership positions, 158 00:08:28,561 --> 00:08:33,156 is to not lower our standards when we select women, 159 00:08:33,176 --> 00:08:36,767 but to elevate them when we select male leaders. 160 00:08:37,983 --> 00:08:42,962 This means not asking women to behave more like incompetent men. 161 00:08:42,982 --> 00:08:44,171 For example - 162 00:08:44,721 --> 00:08:45,941 For example - 163 00:08:45,961 --> 00:08:48,293 (Cheers) (Applause) 164 00:08:48,323 --> 00:08:49,925 asking them to lean in 165 00:08:49,945 --> 00:08:52,565 even when they don't have the talents to back it up, 166 00:08:52,595 --> 00:08:57,682 or spend more time on self-promotion or advancing their own personal interests. 167 00:08:57,712 --> 00:09:00,182 It also means not ruling out men 168 00:09:00,212 --> 00:09:03,452 because they lack the traditional masculine features 169 00:09:03,482 --> 00:09:06,734 that match our flawed leadership archetypes. 170 00:09:07,392 --> 00:09:11,262 To the extent that we can do this, we will end up with better leaders, 171 00:09:11,292 --> 00:09:14,674 but progress starts with each and every one of us. 172 00:09:14,704 --> 00:09:17,804 If we want to improve the competence level of our leaders, 173 00:09:17,834 --> 00:09:20,613 we should first improve our own competence 174 00:09:20,633 --> 00:09:22,774 for judging and selecting leaders, 175 00:09:22,804 --> 00:09:24,903 especially when they're men. 176 00:09:24,923 --> 00:09:26,142 Thank you. 177 00:09:26,162 --> 00:09:28,373 (Cheers) (Applause)