[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.50,0:00:03.33,Default,,0000,0000,0000,,So when was the last time\Nthat you wrote a handwritten note?
Dialogue: 0,0:00:03.38,0:00:04.73,Default,,0000,0000,0000,,It's probably been a while.
Dialogue: 0,0:00:04.75,0:00:07.50,Default,,0000,0000,0000,,[The Way We Work]
Dialogue: 0,0:00:08.92,0:00:11.14,Default,,0000,0000,0000,,Technology has changed\Nthe way we communicate.
Dialogue: 0,0:00:11.17,0:00:12.77,Default,,0000,0000,0000,,We send emails, not letters,
Dialogue: 0,0:00:12.79,0:00:14.52,Default,,0000,0000,0000,,text messages, not phone calls.
Dialogue: 0,0:00:14.54,0:00:17.43,Default,,0000,0000,0000,,We order delivery instead of\Ncooking dinners in our kitchen.
Dialogue: 0,0:00:17.46,0:00:19.14,Default,,0000,0000,0000,,All in the name of efficiency.
Dialogue: 0,0:00:19.17,0:00:20.43,Default,,0000,0000,0000,,But here's the point.
Dialogue: 0,0:00:20.46,0:00:22.68,Default,,0000,0000,0000,,Technology has made it\Neasier to communicate.
Dialogue: 0,0:00:22.71,0:00:24.93,Default,,0000,0000,0000,,But it hasn't made it easier to connect
Dialogue: 0,0:00:24.96,0:00:26.23,Default,,0000,0000,0000,,with other human beings.
Dialogue: 0,0:00:26.25,0:00:28.31,Default,,0000,0000,0000,,I've found that the secret to connecting
Dialogue: 0,0:00:28.33,0:00:31.27,Default,,0000,0000,0000,,in the high-tech, fast-paced\Nworld that we live in,
Dialogue: 0,0:00:31.29,0:00:34.73,Default,,0000,0000,0000,,is doing a few small things,\Nthe old-fashioned way.
Dialogue: 0,0:00:34.75,0:00:36.02,Default,,0000,0000,0000,,Write a letter.
Dialogue: 0,0:00:36.04,0:00:38.48,Default,,0000,0000,0000,,I've written thousands\Nof handwritten notes.
Dialogue: 0,0:00:38.50,0:00:41.31,Default,,0000,0000,0000,,Thanking people for advice,\Nthanking them for an interview.
Dialogue: 0,0:00:41.33,0:00:44.52,Default,,0000,0000,0000,,It just puts that extra effort\Nto show someone that you really care
Dialogue: 0,0:00:44.54,0:00:46.81,Default,,0000,0000,0000,,and that you're willing\Nto go above and beyond.
Dialogue: 0,0:00:46.83,0:00:50.14,Default,,0000,0000,0000,,Some advice for writing a thank-you letter\Nis to really make it clear
Dialogue: 0,0:00:50.17,0:00:51.98,Default,,0000,0000,0000,,to the person that you're writing to
Dialogue: 0,0:00:52.00,0:00:54.06,Default,,0000,0000,0000,,the impact that they\Nhave had on your life.
Dialogue: 0,0:00:54.08,0:00:55.60,Default,,0000,0000,0000,,Talk about something specific.
Dialogue: 0,0:00:55.62,0:00:57.93,Default,,0000,0000,0000,,Like "Thank you\Nfor the advice that you gave me.
Dialogue: 0,0:00:57.96,0:01:02.14,Default,,0000,0000,0000,,It's because of the advice you gave me,\Nthat I am now doing x."
Dialogue: 0,0:01:02.17,0:01:04.10,Default,,0000,0000,0000,,People are looking to make a difference.
Dialogue: 0,0:01:04.12,0:01:07.14,Default,,0000,0000,0000,,And so if you can show someone\Nthat they've really had an impact
Dialogue: 0,0:01:07.17,0:01:09.93,Default,,0000,0000,0000,,on the life that you're living,\Nthe life you're pursuing,
Dialogue: 0,0:01:09.96,0:01:11.35,Default,,0000,0000,0000,,it could have a huge impact.
Dialogue: 0,0:01:11.38,0:01:12.73,Default,,0000,0000,0000,,Pick up the phone and dial.
Dialogue: 0,0:01:12.75,0:01:14.77,Default,,0000,0000,0000,,We've hired thousands of employees.
Dialogue: 0,0:01:14.79,0:01:17.48,Default,,0000,0000,0000,,And I've personally called\Nevery single one of them
Dialogue: 0,0:01:17.50,0:01:19.35,Default,,0000,0000,0000,,to welcome them to the Compass family.
Dialogue: 0,0:01:19.38,0:01:22.77,Default,,0000,0000,0000,,I'm able to set the tone\Nof really what I want the company to be.
Dialogue: 0,0:01:22.79,0:01:24.85,Default,,0000,0000,0000,,Where, you know,\Npeople go above and beyond
Dialogue: 0,0:01:24.88,0:01:28.14,Default,,0000,0000,0000,,to make people feel welcomed\Nand to give people a sense of belonging.
Dialogue: 0,0:01:28.17,0:01:30.73,Default,,0000,0000,0000,,And sometimes I call people\Non their last day of work.
Dialogue: 0,0:01:30.75,0:01:33.27,Default,,0000,0000,0000,,When people leave,\Nsometimes they're more transparent
Dialogue: 0,0:01:33.29,0:01:35.93,Default,,0000,0000,0000,,than they ever were when they\Nwere still at the company.
Dialogue: 0,0:01:35.96,0:01:38.18,Default,,0000,0000,0000,,And so it's a great opportunity\Nto get feedback
Dialogue: 0,0:01:38.21,0:01:39.93,Default,,0000,0000,0000,,that is very hard to get otherwise.
Dialogue: 0,0:01:39.96,0:01:43.56,Default,,0000,0000,0000,,Ask interesting and meaningful questions\Nwhen you get outside of the office.
Dialogue: 0,0:01:43.58,0:01:45.14,Default,,0000,0000,0000,,When I'm traveling the country,
Dialogue: 0,0:01:45.17,0:01:47.85,Default,,0000,0000,0000,,every night I'll have dinner\Nwith people in the company.
Dialogue: 0,0:01:47.88,0:01:51.10,Default,,0000,0000,0000,,And I like to ask questions like\N"What's your underlying motivation?
Dialogue: 0,0:01:51.12,0:01:54.39,Default,,0000,0000,0000,,What's something that's happened\Nthis week that meant a lot to you?"
Dialogue: 0,0:01:54.42,0:01:56.02,Default,,0000,0000,0000,,And when you go around the table,
Dialogue: 0,0:01:56.04,0:01:58.35,Default,,0000,0000,0000,,and people really open up\Nand are able to engage,
Dialogue: 0,0:01:58.38,0:01:59.93,Default,,0000,0000,0000,,it sets a different tone.
Dialogue: 0,0:01:59.96,0:02:01.73,Default,,0000,0000,0000,,When people come back to the office,
Dialogue: 0,0:02:01.75,0:02:04.81,Default,,0000,0000,0000,,they can see each other\Nand they know each other in a deeper way.
Dialogue: 0,0:02:04.83,0:02:06.48,Default,,0000,0000,0000,,Answer questions with honesty.
Dialogue: 0,0:02:06.50,0:02:08.85,Default,,0000,0000,0000,,You know how it feels\Nwhen you go into an elevator
Dialogue: 0,0:02:08.87,0:02:10.85,Default,,0000,0000,0000,,and someone says, "How was your weekend?"
Dialogue: 0,0:02:10.88,0:02:14.60,Default,,0000,0000,0000,,It could've been the best weekend ever,\Nyou could've met the love of your life,
Dialogue: 0,0:02:14.62,0:02:16.58,Default,,0000,0000,0000,,and you would say, "Good, how was yours?"
Dialogue: 0,0:02:16.60,0:02:19.48,Default,,0000,0000,0000,,If you want to connect with people,\Nthen you have to open up.
Dialogue: 0,0:02:19.50,0:02:22.56,Default,,0000,0000,0000,,I'm not always that good at it\Nand I imagine most people aren't.
Dialogue: 0,0:02:22.58,0:02:25.27,Default,,0000,0000,0000,,But that's why being open\Nstands out so much
Dialogue: 0,0:02:25.29,0:02:26.64,Default,,0000,0000,0000,,because most people aren't.
Dialogue: 0,0:02:26.67,0:02:27.93,Default,,0000,0000,0000,,Turn the video on.
Dialogue: 0,0:02:27.96,0:02:31.02,Default,,0000,0000,0000,,I would always recommend\Na videoconference over a phone call.
Dialogue: 0,0:02:31.04,0:02:33.98,Default,,0000,0000,0000,,Because that's when you can see\Nthe real personality come out.
Dialogue: 0,0:02:34.00,0:02:36.35,Default,,0000,0000,0000,,When you're on video,\Nyou're forced to be present.
Dialogue: 0,0:02:36.38,0:02:38.89,Default,,0000,0000,0000,,It's almost a forcing mechanism\Nto be in the moment.
Dialogue: 0,0:02:38.92,0:02:40.35,Default,,0000,0000,0000,,Nobody succeeds alone.
Dialogue: 0,0:02:40.38,0:02:41.68,Default,,0000,0000,0000,,The more you can take time
Dialogue: 0,0:02:41.71,0:02:44.64,Default,,0000,0000,0000,,to develop genuine,\Nauthentic relationships,
Dialogue: 0,0:02:44.67,0:02:47.35,Default,,0000,0000,0000,,the more you're going to be able\Nto realize your dreams.
Dialogue: 0,0:02:47.38,0:02:51.39,Default,,0000,0000,0000,,You're going to be able to take big risks\Nand know that there's a network of people
Dialogue: 0,0:02:51.42,0:02:53.75,Default,,0000,0000,0000,,to cheer you on\Nand to support your efforts.