[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:01.18,0:00:04.20,Default,,0000,0000,0000,,Raise your hand, and be honest,
Dialogue: 0,0:00:04.22,0:00:08.14,Default,,0000,0000,0000,,if you've used the phrase "crazy busy"
Dialogue: 0,0:00:08.16,0:00:13.27,Default,,0000,0000,0000,,to describe your day,\Nyour week, your month.
Dialogue: 0,0:00:14.44,0:00:17.39,Default,,0000,0000,0000,,I'm an emergency-room doctor,
Dialogue: 0,0:00:17.41,0:00:22.39,Default,,0000,0000,0000,,and "crazy busy" is a phrase\Nyou will never hear me use.
Dialogue: 0,0:00:23.54,0:00:25.46,Default,,0000,0000,0000,,And after today,
Dialogue: 0,0:00:25.48,0:00:28.34,Default,,0000,0000,0000,,I hope you'll stop using it, too.
Dialogue: 0,0:00:29.17,0:00:33.32,Default,,0000,0000,0000,,Here's why you cannot afford\Nto use "crazy"
Dialogue: 0,0:00:33.34,0:00:35.33,Default,,0000,0000,0000,,to describe your busy.
Dialogue: 0,0:00:35.85,0:00:39.38,Default,,0000,0000,0000,,Because when we are\Nin what I refer to as Crazy Busy Mode,
Dialogue: 0,0:00:39.40,0:00:44.14,Default,,0000,0000,0000,,we are simply less capable\Nof handling the busy.
Dialogue: 0,0:00:44.84,0:00:46.04,Default,,0000,0000,0000,,Here's what happens.
Dialogue: 0,0:00:46.06,0:00:48.34,Default,,0000,0000,0000,,Your stress hormones rise and stay there,
Dialogue: 0,0:00:48.36,0:00:52.07,Default,,0000,0000,0000,,your executive function\Nin the prefrontal cortex declines.
Dialogue: 0,0:00:52.09,0:00:55.92,Default,,0000,0000,0000,,That means your memory, your judgment,\Nyour impulse control deteriorate,
Dialogue: 0,0:00:55.94,0:01:00.31,Default,,0000,0000,0000,,and the brain areas for anger\Nand anxiety are activated.
Dialogue: 0,0:01:00.82,0:01:01.98,Default,,0000,0000,0000,,Do you feel that?
Dialogue: 0,0:01:03.95,0:01:05.21,Default,,0000,0000,0000,,Here's the thing.
Dialogue: 0,0:01:05.24,0:01:08.89,Default,,0000,0000,0000,,You can be as busy\Nas an emergency department
Dialogue: 0,0:01:08.91,0:01:12.00,Default,,0000,0000,0000,,without feeling like you're crazy busy.
Dialogue: 0,0:01:13.20,0:01:14.36,Default,,0000,0000,0000,,How?
Dialogue: 0,0:01:14.39,0:01:16.24,Default,,0000,0000,0000,,By using the same tactics that we use.
Dialogue: 0,0:01:16.27,0:01:20.42,Default,,0000,0000,0000,,Our brains all process stress\Nin similar fundamental ways.
Dialogue: 0,0:01:20.45,0:01:22.66,Default,,0000,0000,0000,,But how we react to it
Dialogue: 0,0:01:22.69,0:01:25.32,Default,,0000,0000,0000,,has been shown by research\Nto be modifiable,
Dialogue: 0,0:01:25.35,0:01:29.72,Default,,0000,0000,0000,,whether it's emergencies\Nor just daily, day-in, day-out stress.
Dialogue: 0,0:01:30.63,0:01:33.39,Default,,0000,0000,0000,,Now contrast Crazy Busy Mode
Dialogue: 0,0:01:33.42,0:01:36.55,Default,,0000,0000,0000,,with how I think of us\Nin the ER -- Ready Mode.
Dialogue: 0,0:01:37.24,0:01:39.98,Default,,0000,0000,0000,,Ready Mode means whatever comes in\Nthrough those doors,
Dialogue: 0,0:01:40.00,0:01:41.87,Default,,0000,0000,0000,,whether it's a multiple-car pileup,
Dialogue: 0,0:01:41.90,0:01:45.38,Default,,0000,0000,0000,,or a patient having chest pain\Nwhile stuck in an elevator,
Dialogue: 0,0:01:45.40,0:01:49.61,Default,,0000,0000,0000,,or another patient with an item\Nstuck where it shouldn't be.
Dialogue: 0,0:01:50.50,0:01:53.08,Default,,0000,0000,0000,,When you're know you're dying to ask.
Dialogue: 0,0:01:53.10,0:01:54.47,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:54.50,0:01:59.40,Default,,0000,0000,0000,,Even on those days when you would swear\Nyou were being punked,
Dialogue: 0,0:01:59.43,0:02:01.84,Default,,0000,0000,0000,,we're not afraid of it.
Dialogue: 0,0:02:02.66,0:02:06.47,Default,,0000,0000,0000,,Because we know that whatever comes in\Nthrough those ER double doors,
Dialogue: 0,0:02:06.50,0:02:08.03,Default,,0000,0000,0000,,that we can handle it.
Dialogue: 0,0:02:08.05,0:02:09.34,Default,,0000,0000,0000,,That we're ready.
Dialogue: 0,0:02:09.89,0:02:12.01,Default,,0000,0000,0000,,That's Ready Mode.
Dialogue: 0,0:02:12.80,0:02:14.34,Default,,0000,0000,0000,,We've trained for it,
Dialogue: 0,0:02:14.36,0:02:16.53,Default,,0000,0000,0000,,and you can, too.
Dialogue: 0,0:02:17.24,0:02:18.39,Default,,0000,0000,0000,,Here's how.
Dialogue: 0,0:02:18.74,0:02:20.86,Default,,0000,0000,0000,,Step one to go\Nfrom Crazy Mode to Ready Mode
Dialogue: 0,0:02:20.89,0:02:23.51,Default,,0000,0000,0000,,is to relentlessly triage.
Dialogue: 0,0:02:23.53,0:02:25.95,Default,,0000,0000,0000,,In Crazy Mode, you're always busy,\Nalways stressed,
Dialogue: 0,0:02:25.97,0:02:29.84,Default,,0000,0000,0000,,because you're reacting to every challenge\Nwith the same response.
Dialogue: 0,0:02:30.31,0:02:32.95,Default,,0000,0000,0000,,Contrast that with Ready Mode,
Dialogue: 0,0:02:32.97,0:02:34.50,Default,,0000,0000,0000,,where we triage,
Dialogue: 0,0:02:34.52,0:02:38.15,Default,,0000,0000,0000,,which means we prioritize\Nby degree of urgency.
Dialogue: 0,0:02:38.76,0:02:41.51,Default,,0000,0000,0000,,This isn't just a nice way\Nto get your to-do list done.
Dialogue: 0,0:02:41.53,0:02:43.49,Default,,0000,0000,0000,,Work by Dr. Robert Sapolsky
Dialogue: 0,0:02:43.52,0:02:47.65,Default,,0000,0000,0000,,shows that individuals who cannot\Ndifferentiate threat from non-threat
Dialogue: 0,0:02:47.68,0:02:50.22,Default,,0000,0000,0000,,and react to everything\Nwith the same response
Dialogue: 0,0:02:50.24,0:02:52.98,Default,,0000,0000,0000,,have double the level of stress hormones.
Dialogue: 0,0:02:53.39,0:02:56.31,Default,,0000,0000,0000,,Which is why this\Nis the first skill to learn.
Dialogue: 0,0:02:56.34,0:02:58.28,Default,,0000,0000,0000,,You can't take care of them all at once,
Dialogue: 0,0:02:58.31,0:02:59.68,Default,,0000,0000,0000,,but you don't have to.
Dialogue: 0,0:02:59.70,0:03:00.93,Default,,0000,0000,0000,,Because we triage.
Dialogue: 0,0:03:01.47,0:03:03.82,Default,,0000,0000,0000,,Red -- immediately life-threatening.
Dialogue: 0,0:03:03.85,0:03:07.24,Default,,0000,0000,0000,,Yellow -- serious, but not\Nimmediately life-threatening.
Dialogue: 0,0:03:07.27,0:03:09.03,Default,,0000,0000,0000,,Green -- minor.
Dialogue: 0,0:03:09.49,0:03:12.61,Default,,0000,0000,0000,,And we focus our efforts\Nfirst on the reds.
Dialogue: 0,0:03:13.24,0:03:14.80,Default,,0000,0000,0000,,Now hear this.
Dialogue: 0,0:03:15.15,0:03:17.93,Default,,0000,0000,0000,,Part of the problem in Crazy Mode
Dialogue: 0,0:03:17.95,0:03:20.55,Default,,0000,0000,0000,,is that you are reacting to everything
Dialogue: 0,0:03:20.57,0:03:22.77,Default,,0000,0000,0000,,as if it is red.
Dialogue: 0,0:03:24.33,0:03:28.04,Default,,0000,0000,0000,,So start by triaging correctly.
Dialogue: 0,0:03:28.64,0:03:30.19,Default,,0000,0000,0000,,Know your reds.
Dialogue: 0,0:03:30.62,0:03:34.42,Default,,0000,0000,0000,,They're what is most important\Nand where you can most move the needle.
Dialogue: 0,0:03:34.87,0:03:37.18,Default,,0000,0000,0000,,Now it's easy to be confused by noise,
Dialogue: 0,0:03:37.20,0:03:40.93,Default,,0000,0000,0000,,but what it noisiest\Nis not always what is most red.
Dialogue: 0,0:03:41.47,0:03:47.55,Default,,0000,0000,0000,,In fact, my severe asthmatic patient\Nis most at risk when he's quiet.
Dialogue: 0,0:03:48.21,0:03:52.38,Default,,0000,0000,0000,,But my patient over here, demanding\Nthat I bring her flavored coffee creamer,
Dialogue: 0,0:03:52.40,0:03:55.78,Default,,0000,0000,0000,,she's noisy, but she's not red.
Dialogue: 0,0:03:56.74,0:03:58.75,Default,,0000,0000,0000,,I'll give you an example from my own life.
Dialogue: 0,0:03:58.78,0:04:00.52,Default,,0000,0000,0000,,Last spring, my house flooded,
Dialogue: 0,0:04:00.55,0:04:02.52,Default,,0000,0000,0000,,my one-year-old was in the ER,
Dialogue: 0,0:04:02.55,0:04:05.60,Default,,0000,0000,0000,,I was supposed to do a fundraiser\Nfor my four-year-old's school
Dialogue: 0,0:04:05.62,0:04:10.32,Default,,0000,0000,0000,,and the final chapter of my book\Nwas beyond late.
Dialogue: 0,0:04:11.68,0:04:14.78,Default,,0000,0000,0000,,Maybe not ironically,\Nthat was the chapter on stress.
Dialogue: 0,0:04:14.80,0:04:16.54,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:17.15,0:04:20.22,Default,,0000,0000,0000,,My red tasks were getting\Nmy one-year-old better
Dialogue: 0,0:04:20.25,0:04:22.17,Default,,0000,0000,0000,,and finishing my book.
Dialogue: 0,0:04:22.20,0:04:23.37,Default,,0000,0000,0000,,That was it.
Dialogue: 0,0:04:23.39,0:04:26.58,Default,,0000,0000,0000,,Remember, relentlessly triage.
Dialogue: 0,0:04:26.95,0:04:28.47,Default,,0000,0000,0000,,The house flood repair?
Dialogue: 0,0:04:28.49,0:04:32.25,Default,,0000,0000,0000,,Well, once we had stopped\Nand stabilized the damage,
Dialogue: 0,0:04:32.28,0:04:33.81,Default,,0000,0000,0000,,it was no longer a red.
Dialogue: 0,0:04:34.12,0:04:35.79,Default,,0000,0000,0000,,It felt red,
Dialogue: 0,0:04:35.82,0:04:38.13,Default,,0000,0000,0000,,but it was in fact just noise.
Dialogue: 0,0:04:38.54,0:04:40.39,Default,,0000,0000,0000,,No, no really, it was quite noisy,
Dialogue: 0,0:04:40.42,0:04:43.20,Default,,0000,0000,0000,,this picture on the far right\Nis me wearing earplugs
Dialogue: 0,0:04:43.22,0:04:44.65,Default,,0000,0000,0000,,to focus on my book,
Dialogue: 0,0:04:44.67,0:04:47.76,Default,,0000,0000,0000,,while the floor is being\Nmechanically dried around me.
Dialogue: 0,0:04:48.46,0:04:50.32,Default,,0000,0000,0000,,Know your reds,
Dialogue: 0,0:04:50.34,0:04:54.14,Default,,0000,0000,0000,,and do not let your non-reds\Ndistract you from them.
Dialogue: 0,0:04:54.97,0:04:57.69,Default,,0000,0000,0000,,By the way, it is liberating\Nwith a green task
Dialogue: 0,0:04:57.71,0:05:00.26,Default,,0000,0000,0000,,to, every once in a while,\Nbe able to remind yourself,
Dialogue: 0,0:05:00.28,0:05:03.46,Default,,0000,0000,0000,,"That's a green task.\NNo one's going to die."
Dialogue: 0,0:05:03.48,0:05:04.59,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:04.62,0:05:07.82,Default,,0000,0000,0000,,It's OK if it's not perfect.
Dialogue: 0,0:05:10.12,0:05:14.33,Default,,0000,0000,0000,,Now there's one last triage level\Nthat we use in the worst scenarios.
Dialogue: 0,0:05:14.36,0:05:15.56,Default,,0000,0000,0000,,And that is black.
Dialogue: 0,0:05:16.35,0:05:20.16,Default,,0000,0000,0000,,Those patients for whom\Nthere is nothing we can do.
Dialogue: 0,0:05:21.16,0:05:22.63,Default,,0000,0000,0000,,Where we must move on.
Dialogue: 0,0:05:24.19,0:05:26.12,Default,,0000,0000,0000,,And although it is gut-wrenching,
Dialogue: 0,0:05:26.15,0:05:27.30,Default,,0000,0000,0000,,I mention it,
Dialogue: 0,0:05:27.32,0:05:32.24,Default,,0000,0000,0000,,because you each have your own equivalent\Nblack tasks in your life.
Dialogue: 0,0:05:32.85,0:05:36.39,Default,,0000,0000,0000,,These are items\Nthat you must take off your list.
Dialogue: 0,0:05:36.70,0:05:39.23,Default,,0000,0000,0000,,And I think many of you\Nknow what I'm talking about.
Dialogue: 0,0:05:39.72,0:05:42.18,Default,,0000,0000,0000,,For me, this was the fundraiser.
Dialogue: 0,0:05:42.53,0:05:43.88,Default,,0000,0000,0000,,I had to step down.
Dialogue: 0,0:05:44.54,0:05:46.48,Default,,0000,0000,0000,,Because as we in the ER know,
Dialogue: 0,0:05:46.50,0:05:48.74,Default,,0000,0000,0000,,if you try to do everything,
Dialogue: 0,0:05:48.76,0:05:52.43,Default,,0000,0000,0000,,you have no hope of saving your reds.
Dialogue: 0,0:05:53.94,0:05:57.05,Default,,0000,0000,0000,,Step two to go from Crazy Mode\Ninto Ready Mode
Dialogue: 0,0:05:57.08,0:06:00.66,Default,,0000,0000,0000,,is to expect and design for crazy.
Dialogue: 0,0:06:01.19,0:06:05.04,Default,,0000,0000,0000,,Half of handling crazy\Nis how you prepare for it.
Dialogue: 0,0:06:05.88,0:06:07.32,Default,,0000,0000,0000,,So if step one we triage,
Dialogue: 0,0:06:07.34,0:06:11.05,Default,,0000,0000,0000,,step two, we design to make\Nthose tasks easier to do.
Dialogue: 0,0:06:11.90,0:06:14.81,Default,,0000,0000,0000,,Science shows us\Nthat the more options we have,
Dialogue: 0,0:06:14.83,0:06:16.57,Default,,0000,0000,0000,,then the longer each decision takes.
Dialogue: 0,0:06:16.59,0:06:20.14,Default,,0000,0000,0000,,And the more decisions we have to make,\Nthe more exhausted our brain gets
Dialogue: 0,0:06:20.16,0:06:23.08,Default,,0000,0000,0000,,and the less it is capable\Nof making good decisions.
Dialogue: 0,0:06:23.53,0:06:25.01,Default,,0000,0000,0000,,Which is why this step two
Dialogue: 0,0:06:25.03,0:06:28.77,Default,,0000,0000,0000,,is about finding ways to reduce\Nyour daily decisions.
Dialogue: 0,0:06:29.48,0:06:33.40,Default,,0000,0000,0000,,Here are four easy examples\Nyou can use in your daily lifestyle.
Dialogue: 0,0:06:33.83,0:06:34.100,Default,,0000,0000,0000,,Plan.
Dialogue: 0,0:06:35.02,0:06:37.47,Default,,0000,0000,0000,,Plan your entire week's meals\Non the weekend,
Dialogue: 0,0:06:37.49,0:06:39.31,Default,,0000,0000,0000,,so that when it's Wednesday at 6pm
Dialogue: 0,0:06:39.34,0:06:42.45,Default,,0000,0000,0000,,and everyone's hangry\Nand requesting pizza,
Dialogue: 0,0:06:42.48,0:06:46.17,Default,,0000,0000,0000,,you have no decisions to make\Nto get a healthy meal on the table.
Dialogue: 0,0:06:47.39,0:06:48.55,Default,,0000,0000,0000,,Automate.
Dialogue: 0,0:06:48.57,0:06:52.50,Default,,0000,0000,0000,,Never leave anything to remember\Nthat you could automate,
Dialogue: 0,0:06:52.53,0:06:56.96,Default,,0000,0000,0000,,whether it's scheduling it as recurring\Nor saved list, or recurrent purchases.
Dialogue: 0,0:06:57.67,0:06:58.82,Default,,0000,0000,0000,,Colocate.
Dialogue: 0,0:06:59.12,0:07:00.48,Default,,0000,0000,0000,,When it comes to exercise,
Dialogue: 0,0:07:00.50,0:07:04.25,Default,,0000,0000,0000,,store all the equipment that you need\Nfor a certain activity together,
Dialogue: 0,0:07:04.27,0:07:05.97,Default,,0000,0000,0000,,charged and ready,
Dialogue: 0,0:07:05.100,0:07:08.15,Default,,0000,0000,0000,,so you don't spend energy looking for it.
Dialogue: 0,0:07:08.56,0:07:11.88,Default,,0000,0000,0000,,And decrease temptations,
Dialogue: 0,0:07:11.90,0:07:14.31,Default,,0000,0000,0000,,for anyone driven by sugar cravings.
Dialogue: 0,0:07:14.34,0:07:15.53,Default,,0000,0000,0000,,Anyone?
Dialogue: 0,0:07:15.55,0:07:17.10,Default,,0000,0000,0000,,Say aye, go ahead.
Dialogue: 0,0:07:17.12,0:07:19.32,Default,,0000,0000,0000,,That itself is its own form of Crazy Mode
Dialogue: 0,0:07:19.34,0:07:22.17,Default,,0000,0000,0000,,and self-medication for Crazy Mode,
Dialogue: 0,0:07:22.20,0:07:24.54,Default,,0000,0000,0000,,but stop working your willpower.
Dialogue: 0,0:07:25.08,0:07:27.08,Default,,0000,0000,0000,,Design differently.
Dialogue: 0,0:07:27.80,0:07:29.93,Default,,0000,0000,0000,,If a food is out of immediate reach,
Dialogue: 0,0:07:29.96,0:07:32.95,Default,,0000,0000,0000,,such that you have to use\Na stool to reach it,
Dialogue: 0,0:07:32.97,0:07:35.27,Default,,0000,0000,0000,,even when it's chocolate,
Dialogue: 0,0:07:35.29,0:07:41.00,Default,,0000,0000,0000,,study participants ate 70 percent less\Nwithout thinking about it.
Dialogue: 0,0:07:41.03,0:07:42.18,Default,,0000,0000,0000,,I know.
Dialogue: 0,0:07:42.20,0:07:43.69,Default,,0000,0000,0000,,Let that sit for a second.
Dialogue: 0,0:07:43.71,0:07:45.25,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:07:45.28,0:07:50.19,Default,,0000,0000,0000,,Design to make the choices\Nyou wish to make easier.
Dialogue: 0,0:07:50.50,0:07:54.57,Default,,0000,0000,0000,,Which bring us to the third step\Nto go from Crazy Mode to Ready Mode,
Dialogue: 0,0:07:54.60,0:07:57.96,Default,,0000,0000,0000,,and that is to get out of your head.
Dialogue: 0,0:07:58.46,0:07:59.62,Default,,0000,0000,0000,,Come with me.
Dialogue: 0,0:07:59.64,0:08:00.80,Default,,0000,0000,0000,,Different story.
Dialogue: 0,0:08:01.20,0:08:04.19,Default,,0000,0000,0000,,I'm working in a small, satellite ER,
Dialogue: 0,0:08:04.22,0:08:06.28,Default,,0000,0000,0000,,when a woman comes in in labor.
Dialogue: 0,0:08:06.75,0:08:10.82,Default,,0000,0000,0000,,I realize that the cord\Nis wrapped not once
Dialogue: 0,0:08:10.84,0:08:13.65,Default,,0000,0000,0000,,but twice around the baby's neck.
Dialogue: 0,0:08:14.84,0:08:17.14,Default,,0000,0000,0000,,And I'm the only doctor.
Dialogue: 0,0:08:18.89,0:08:20.04,Default,,0000,0000,0000,,I was scared.
Dialogue: 0,0:08:20.64,0:08:23.38,Default,,0000,0000,0000,,But I couldn't let it derail me.
Dialogue: 0,0:08:24.21,0:08:27.65,Default,,0000,0000,0000,,Because, you see, we all get nervous.
Dialogue: 0,0:08:27.68,0:08:29.55,Default,,0000,0000,0000,,We all get scared,
Dialogue: 0,0:08:29.57,0:08:33.32,Default,,0000,0000,0000,,but it's what you do next that matters.
Dialogue: 0,0:08:34.02,0:08:36.10,Default,,0000,0000,0000,,That first feeling isn't the problem.
Dialogue: 0,0:08:36.12,0:08:38.00,Default,,0000,0000,0000,,It can be an important sign.
Dialogue: 0,0:08:38.41,0:08:40.58,Default,,0000,0000,0000,,The problem comes\Nwhen we let it derail us.
Dialogue: 0,0:08:40.60,0:08:42.42,Default,,0000,0000,0000,,When that internal monologue starts
Dialogue: 0,0:08:42.45,0:08:45.28,Default,,0000,0000,0000,,and we catastrophize\Nand we start to get that tunnel vision.
Dialogue: 0,0:08:45.31,0:08:47.74,Default,,0000,0000,0000,,That's how you think\Nwhen you're in Crazy Mode,
Dialogue: 0,0:08:47.76,0:08:51.73,Default,,0000,0000,0000,,and you cannot solve anything that way.
Dialogue: 0,0:08:52.79,0:08:54.76,Default,,0000,0000,0000,,Now I promise to come back to the story,
Dialogue: 0,0:08:54.78,0:08:57.82,Default,,0000,0000,0000,,but first, how do I get out\Nof my own head?
Dialogue: 0,0:08:58.65,0:09:00.60,Default,,0000,0000,0000,,There are many tactics that you may hear,
Dialogue: 0,0:09:00.62,0:09:06.39,Default,,0000,0000,0000,,but for me, I find it best in the moment\Nto actively put my focus on someone else.
Dialogue: 0,0:09:06.41,0:09:09.67,Default,,0000,0000,0000,,To deliberately make myself\Nsee the person in front of me,
Dialogue: 0,0:09:09.70,0:09:11.51,Default,,0000,0000,0000,,see myself in the arena with them --
Dialogue: 0,0:09:11.53,0:09:13.62,Default,,0000,0000,0000,,what do they need, what do they fear
Dialogue: 0,0:09:13.64,0:09:16.13,Default,,0000,0000,0000,,and how can I help?
Dialogue: 0,0:09:16.95,0:09:20.37,Default,,0000,0000,0000,,This may sound like a whole lot\Nof warm and fuzzy to you,
Dialogue: 0,0:09:20.40,0:09:21.82,Default,,0000,0000,0000,,but it's not.
Dialogue: 0,0:09:21.84,0:09:24.77,Default,,0000,0000,0000,,In fact, research shows\Nthat when you prime your brain
Dialogue: 0,0:09:24.79,0:09:27.01,Default,,0000,0000,0000,,with what is, essentially, compassion,
Dialogue: 0,0:09:27.04,0:09:30.42,Default,,0000,0000,0000,,we disrupt that tunnel vision\Nand internal monologue.
Dialogue: 0,0:09:30.44,0:09:31.78,Default,,0000,0000,0000,,You widen your perception,
Dialogue: 0,0:09:31.80,0:09:35.61,Default,,0000,0000,0000,,so your brain can actually take in\Nbroader information,
Dialogue: 0,0:09:35.63,0:09:39.99,Default,,0000,0000,0000,,so you see more possibilities\Nand can make better decisions.
Dialogue: 0,0:09:41.34,0:09:42.49,Default,,0000,0000,0000,,Try it.
Dialogue: 0,0:09:43.24,0:09:46.82,Default,,0000,0000,0000,,Know that your internal\Nmonologue can derail you.
Dialogue: 0,0:09:47.96,0:09:52.54,Default,,0000,0000,0000,,And realize that when you get out\Nof your own head,
Dialogue: 0,0:09:52.56,0:09:55.52,Default,,0000,0000,0000,,you get out of your own way.
Dialogue: 0,0:09:57.50,0:09:59.18,Default,,0000,0000,0000,,Now what happened to that baby?
Dialogue: 0,0:10:00.16,0:10:01.98,Default,,0000,0000,0000,,I focused not on my fear,
Dialogue: 0,0:10:02.01,0:10:05.67,Default,,0000,0000,0000,,but on the mother and the baby\Nand what they needed me to do.
Dialogue: 0,0:10:06.36,0:10:09.70,Default,,0000,0000,0000,,And got the cord off of the baby's neck,
Dialogue: 0,0:10:09.73,0:10:12.23,Default,,0000,0000,0000,,and a healthy screaming,\Nkicking baby arrived,
Dialogue: 0,0:10:12.25,0:10:14.56,Default,,0000,0000,0000,,just as the dad ran in\Nfrom the parking lot,
Dialogue: 0,0:10:14.58,0:10:16.48,Default,,0000,0000,0000,,"Hi, you have a son, I'm Dr. Darria.
Dialogue: 0,0:10:16.50,0:10:18.67,Default,,0000,0000,0000,,Congratulations,\Nyou want to cut the cord?"
Dialogue: 0,0:10:18.70,0:10:20.08,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:20.10,0:10:21.74,Default,,0000,0000,0000,,And for a moment,
Dialogue: 0,0:10:21.77,0:10:24.31,Default,,0000,0000,0000,,the strong cries of a newborn
Dialogue: 0,0:10:24.33,0:10:29.75,Default,,0000,0000,0000,,drowned out the beeps and the sirens\Nthat are the normal sounds of the ER.
Dialogue: 0,0:10:30.94,0:10:33.21,Default,,0000,0000,0000,,But there was also something else.
Dialogue: 0,0:10:33.82,0:10:37.09,Default,,0000,0000,0000,,Because when I walked back\Nout of that mother's room,
Dialogue: 0,0:10:37.12,0:10:41.96,Default,,0000,0000,0000,,I saw several of my other patients\Nhovering nearby.
Dialogue: 0,0:10:42.94,0:10:46.25,Default,,0000,0000,0000,,I suddenly realized\Nthat despite their own problems
Dialogue: 0,0:10:46.27,0:10:48.35,Default,,0000,0000,0000,,that had brought them\Nto the emergency room,
Dialogue: 0,0:10:48.38,0:10:52.18,Default,,0000,0000,0000,,they had all come together\Nto root for this baby.
Dialogue: 0,0:10:52.20,0:10:55.00,Default,,0000,0000,0000,,And they now together shared in the joy.
Dialogue: 0,0:10:56.22,0:11:00.32,Default,,0000,0000,0000,,Because that is what happens\Nwhen you go from Crazy Mode to Ready Mode.
Dialogue: 0,0:11:00.74,0:11:02.14,Default,,0000,0000,0000,,Others notice.
Dialogue: 0,0:11:02.16,0:11:04.25,Default,,0000,0000,0000,,They want it too,\Nthey just don't know how,
Dialogue: 0,0:11:04.28,0:11:06.36,Default,,0000,0000,0000,,they just need one example.
Dialogue: 0,0:11:06.68,0:11:09.22,Default,,0000,0000,0000,,Which could be you.
Dialogue: 0,0:11:11.49,0:11:13.13,Default,,0000,0000,0000,,Own the busy.
Dialogue: 0,0:11:13.79,0:11:17.09,Default,,0000,0000,0000,,But stop calling it crazy.
Dialogue: 0,0:11:18.30,0:11:21.16,Default,,0000,0000,0000,,You've always had that ability.
Dialogue: 0,0:11:22.02,0:11:23.89,Default,,0000,0000,0000,,But now ...
Dialogue: 0,0:11:23.91,0:11:25.06,Default,,0000,0000,0000,,you're ready.
Dialogue: 0,0:11:25.88,0:11:27.03,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,0:11:27.05,0:11:29.71,Default,,0000,0000,0000,,(Applause)