1 00:00:05,584 --> 00:00:09,751 I believe life is connected. 2 00:00:09,769 --> 00:00:14,614 I believe people are connected to their social and physical environment, 3 00:00:14,615 --> 00:00:18,927 and I believe mankind is connected to the planet; 4 00:00:18,928 --> 00:00:23,599 but our society has lost touch of this connection. 5 00:00:23,600 --> 00:00:28,480 We've built a society that thinks in straight lines: 6 00:00:28,490 --> 00:00:33,466 we buy things, we use things, we throw them out, period. 7 00:00:33,467 --> 00:00:37,616 We have companies that try to achieve 8 00:00:37,617 --> 00:00:43,527 maximum growth, maximum profit, maximum efficiency. 9 00:00:43,921 --> 00:00:47,653 Nature works slightly differently. 10 00:00:47,654 --> 00:00:51,243 In nature, when you use something and you throw it out, it rots, 11 00:00:51,244 --> 00:00:53,743 and it becomes a source of new life. 12 00:00:53,744 --> 00:00:55,803 It's a cyclical process. 13 00:00:55,804 --> 00:00:59,582 In nature, there is a dynamic balance of species 14 00:00:59,583 --> 00:01:02,458 that are intricately connected to each other, 15 00:01:02,459 --> 00:01:06,319 I believe our future 16 00:01:09,312 --> 00:01:12,311 is based on an integration of these two worlds, 17 00:01:12,312 --> 00:01:16,312 integrating that industrial society with its natural roots. 18 00:01:17,249 --> 00:01:20,849 So, after I graduated from university 19 00:01:21,264 --> 00:01:24,984 I started making shoes, as you do; 20 00:01:27,052 --> 00:01:29,032 but they weren't just any shoes, 21 00:01:29,732 --> 00:01:35,511 they were the world's first biodegradable shoes that bloom. 22 00:01:35,512 --> 00:01:38,612 They were shoes that you could wear just like any other shoes, 23 00:01:38,613 --> 00:01:42,192 and once they were worn down, you could plant them in the ground, 24 00:01:42,193 --> 00:01:45,542 and the seeds that we put inside the tongue of the shoes could grow 25 00:01:45,543 --> 00:01:48,032 into a beautiful bouquet of wildflowers; 26 00:01:48,033 --> 00:01:51,893 and of course, the shoes would decompose into the earth. 27 00:01:53,203 --> 00:01:57,317 It was based on a notion I had in university 28 00:01:57,318 --> 00:01:58,773 that products can be more 29 00:01:58,774 --> 00:02:02,833 than just perform a function and look a certain way. 30 00:02:02,834 --> 00:02:08,393 They can offer us a new perspective on how we see the world. 31 00:02:08,394 --> 00:02:12,672 They can connect us to a bigger reality. 32 00:02:12,673 --> 00:02:16,069 That goes into how we experience products, 33 00:02:16,070 --> 00:02:19,697 and to explain a little bit how that works, 34 00:02:19,709 --> 00:02:21,751 I'm going to do a little quiz with you. 35 00:02:21,757 --> 00:02:24,816 You don't have to raise your hands or call out any answers; 36 00:02:24,817 --> 00:02:28,516 just play along in your head, and we will see where we end up. 37 00:02:28,517 --> 00:02:30,789 I'm going to show you three axes. 38 00:02:32,739 --> 00:02:33,868 The question is 39 00:02:33,869 --> 00:02:37,869 which is the best axe for cutting wood when you look at these three? 40 00:02:38,583 --> 00:02:43,332 Chances are you probably took the first one. 41 00:02:43,333 --> 00:02:46,927 This is how we experience the first dimension of product design: 42 00:02:46,928 --> 00:02:51,347 utilitarian function, what does the product do, how does it do it, 43 00:02:51,348 --> 00:02:55,348 how well does it do it, is it comfortable, is it durable? 44 00:02:56,451 --> 00:02:57,611 Second question: 45 00:02:58,831 --> 00:03:03,500 if you have to divide these three words between the axes, 46 00:03:03,501 --> 00:03:06,668 which one would you say is aggressive compared to the other ones? 47 00:03:06,674 --> 00:03:09,174 Which one is modest? 48 00:03:10,505 --> 00:03:13,555 I'll give you a little bit of time to make up your mind here. 49 00:03:15,197 --> 00:03:20,067 If you are anything like my friends, you said something like this: 50 00:03:20,751 --> 00:03:25,283 first one's modest, second's elegant, the third one looks a little aggressive. 51 00:03:25,284 --> 00:03:28,942 This is how we experience the emotional attitude of a product, 52 00:03:28,943 --> 00:03:31,272 it's how a product strikes us when we see it. 53 00:03:31,273 --> 00:03:33,602 It can be supportive, it can even be arrogant, 54 00:03:33,603 --> 00:03:36,422 it can be tough, it can be cute. 55 00:03:37,273 --> 00:03:40,033 That was the second dimension of product design. 56 00:03:41,220 --> 00:03:45,629 Third question: imagine the person that would own this axe. 57 00:03:45,630 --> 00:03:48,102 I can already see the images racing in your head, 58 00:03:48,103 --> 00:03:50,243 but I'm going to help you a little bit. 59 00:03:50,243 --> 00:03:52,043 (Laughter) 60 00:03:54,073 --> 00:03:56,143 Which one goes with which axe? 61 00:03:58,113 --> 00:04:01,312 I put it down like this; is that what you had in mind more or less? 62 00:04:01,313 --> 00:04:03,636 I see a lot of people nodding, that was good. 63 00:04:03,637 --> 00:04:06,466 First one: a regular axeman, cutting his wood; 64 00:04:06,467 --> 00:04:10,396 second person, or the creative type, let's say 65 00:04:10,397 --> 00:04:12,167 (Laughter) 66 00:04:13,017 --> 00:04:18,853 and the third one might not have cutting wood in his mind 67 00:04:18,855 --> 00:04:20,214 at the moment. 68 00:04:20,214 --> 00:04:21,675 (Laughter) 69 00:04:22,857 --> 00:04:25,466 This is the third dimension of product experience 70 00:04:25,467 --> 00:04:28,956 and it's the cultural style of a product. 71 00:04:28,957 --> 00:04:32,567 It's basically the style that we identify with. 72 00:04:32,568 --> 00:04:35,298 A British aristocrat will have a different style 73 00:04:35,299 --> 00:04:37,751 than a breakdancer from New York. 74 00:04:40,875 --> 00:04:45,074 So when products connect with us on all three levels, 75 00:04:45,075 --> 00:04:47,241 that's when it hits us in the sweet spot, 76 00:04:47,242 --> 00:04:49,652 and we identify with that product, 77 00:04:50,532 --> 00:04:51,759 and when we buy it, 78 00:04:51,759 --> 00:04:56,239 it becomes an extension of our identity to the world around us. 79 00:04:57,439 --> 00:05:00,699 But to say that the products are really meaningful, 80 00:05:00,699 --> 00:05:02,699 that they have a purpose ... 81 00:05:02,699 --> 00:05:05,698 No, you need something else. 82 00:05:05,699 --> 00:05:08,718 I believe there's one more dimension 83 00:05:08,719 --> 00:05:11,979 of product experience we need to consider: 84 00:05:11,979 --> 00:05:15,528 and it's fundamental to creating those meaningful products with a purpose. 85 00:05:15,528 --> 00:05:19,488 It's based on the work of a psychologist in the 1960s, called Clare Graves 86 00:05:19,489 --> 00:05:21,029 - look him up - 87 00:05:21,729 --> 00:05:26,139 and in relation to product design, I call it the belief system of a product. 88 00:05:26,991 --> 00:05:31,741 To explain how that one works, let's go back to the axes. 89 00:05:32,304 --> 00:05:36,674 Which sentence fits which axe the best? 90 00:05:37,734 --> 00:05:41,871 Which axe fits the idea that life is about power and conquest? 91 00:05:42,721 --> 00:05:45,500 Which axe is more about hard work and dedication? 92 00:05:45,501 --> 00:05:51,480 And finally, which maker of the axe, or the buyer of the axe sees life 93 00:05:51,481 --> 00:05:53,756 as being about self-expression? 94 00:05:56,436 --> 00:05:58,156 I'm making this easy on you. 95 00:05:59,476 --> 00:06:01,505 Anything like you thought? 96 00:06:01,506 --> 00:06:04,655 That's the way we see the world. 97 00:06:04,656 --> 00:06:08,586 The belief system is basically how you see the world, 98 00:06:09,428 --> 00:06:12,907 and that is the basis for the purpose of your actions. 99 00:06:12,908 --> 00:06:17,427 If you see life as a competition, and you want to win it, 100 00:06:17,428 --> 00:06:20,377 you're going to spend a lot of your time doing things 101 00:06:20,378 --> 00:06:22,567 to try to beat the competition. 102 00:06:22,568 --> 00:06:26,227 So when we go to the axes, and we imagine the people making those axes, 103 00:06:26,228 --> 00:06:31,389 we can imagine what purpose they might have making these axes. 104 00:06:32,157 --> 00:06:36,916 I ventured to guess and said, "If life is about power and conquest, 105 00:06:36,917 --> 00:06:40,409 chances are you're making that axe to help your tribe 106 00:06:40,410 --> 00:06:43,319 conquer some other tribe." 107 00:06:43,320 --> 00:06:45,609 If life is about hard work and dedication, 108 00:06:45,610 --> 00:06:47,479 maybe you're making this axe to sell it 109 00:06:47,480 --> 00:06:50,930 and provide for your family, send your kids to school. 110 00:06:51,840 --> 00:06:53,649 If life is about self-expression, 111 00:06:53,650 --> 00:06:57,319 maybe you're helping young artists to express themselves 112 00:06:57,320 --> 00:07:00,294 by having to make this axe, these axes. 113 00:07:02,979 --> 00:07:04,398 Chances are 114 00:07:04,399 --> 00:07:07,978 one or two of these belief systems are things that you might identify with; 115 00:07:07,979 --> 00:07:10,489 I doubt you identify will all three of them. 116 00:07:11,319 --> 00:07:12,503 Chances are as well 117 00:07:12,503 --> 00:07:15,353 one or two of these purposes might be something 118 00:07:15,353 --> 00:07:18,794 that you could empathize with, you might want to even support them. 119 00:07:19,904 --> 00:07:24,233 That's the key to making a product meaningful. 120 00:07:24,234 --> 00:07:27,573 Meaningful products are based on a belief system we can identify with, 121 00:07:27,574 --> 00:07:30,393 and they serve a purpose that we can empathize with. 122 00:07:30,394 --> 00:07:35,057 If you look at our little circles of the product experience dimensions, 123 00:07:35,058 --> 00:07:36,827 I put in this fourth one. 124 00:07:39,091 --> 00:07:41,940 There's still the sweet spot in the middle, obviously, 125 00:07:41,941 --> 00:07:45,801 where, if a product aligns with our ideas 126 00:07:45,801 --> 00:07:50,641 of the function, the attitude, the style, and the belief system, 127 00:07:50,641 --> 00:07:51,951 we all want to have it; 128 00:07:51,951 --> 00:07:53,196 but it becomes meaningful, 129 00:07:53,196 --> 00:07:56,396 we want to support the people making this product. 130 00:07:58,046 --> 00:08:02,435 So the belief system is really the core 131 00:08:02,436 --> 00:08:06,070 behind all the activities and all the design decisions 132 00:08:06,071 --> 00:08:08,041 that you make as a product designer. 133 00:08:09,825 --> 00:08:13,154 If we look at the dominant system in Western society 134 00:08:13,155 --> 00:08:14,954 as I've said in the beginning: 135 00:08:14,955 --> 00:08:20,134 we're all about maximizing growth, maximizing profit, efficiency, 136 00:08:20,135 --> 00:08:23,655 and we can see that in the products that we find in the stores 137 00:08:23,656 --> 00:08:25,876 when we go to shop. 138 00:08:26,267 --> 00:08:31,796 Most products are cheaply made, they're not great quality, 139 00:08:31,796 --> 00:08:35,816 we don't use them very long, they're not easy to repair, 140 00:08:35,817 --> 00:08:39,046 so we thrown them out, buy new stuff 141 00:08:39,047 --> 00:08:42,645 that's usually made with toxic materials, 142 00:08:42,647 --> 00:08:45,883 unhealthy materials, unhealthy ingredients 143 00:08:45,884 --> 00:08:49,514 by people that don't get paid what they should be paid 144 00:08:50,667 --> 00:08:54,207 not in the circumstances that they need to survive well. 145 00:08:57,757 --> 00:09:00,636 Is that a system that we can identify with? 146 00:09:00,637 --> 00:09:02,796 Is that a purpose that we believe in? 147 00:09:03,289 --> 00:09:04,459 No. 148 00:09:08,329 --> 00:09:09,979 We're already seeing 149 00:09:11,090 --> 00:09:13,950 a growing attention for sustainable products 150 00:09:15,125 --> 00:09:16,375 because subconsciously, 151 00:09:16,400 --> 00:09:20,509 we're already starting to make our choices based on this belief system, as well. 152 00:09:20,510 --> 00:09:23,474 I think by being aware, consciously, 153 00:09:23,475 --> 00:09:29,645 of how a belief system affects all the decisions that a company makes, 154 00:09:30,501 --> 00:09:34,110 it allows us to make these choices more consciously 155 00:09:34,111 --> 00:09:35,781 and show to these companies 156 00:09:36,751 --> 00:09:39,901 that it's worth their while to change their ways. 157 00:09:41,961 --> 00:09:47,324 Sustainability implies a belief system 158 00:09:47,325 --> 00:09:49,855 that values a dynamic balance 159 00:09:50,945 --> 00:09:52,534 and a symbiotic relationship 160 00:09:52,535 --> 00:09:54,934 between people and their environment. 161 00:09:54,935 --> 00:09:58,795 That was the whole idea of these shoes I was making. 162 00:09:59,888 --> 00:10:04,567 By adding to the function based on the belief system, 163 00:10:04,568 --> 00:10:08,787 we added this function of biodegradability of these seeds that grow into flowers. 164 00:10:08,788 --> 00:10:12,507 And this way, we could connect people to their natural environment, 165 00:10:12,508 --> 00:10:15,358 make people part of the natural cycle of life. 166 00:10:16,208 --> 00:10:17,337 It added the bonus 167 00:10:17,338 --> 00:10:20,357 that natural materials turn out to be really nice for your feet; 168 00:10:20,358 --> 00:10:21,938 it's a great feeling. 169 00:10:22,788 --> 00:10:25,107 It affected the style and the attitude 170 00:10:25,108 --> 00:10:27,581 because we were working with these natural materials, 171 00:10:27,581 --> 00:10:30,091 putting them into a very linear, geometric design; 172 00:10:30,092 --> 00:10:35,112 created a unique attitude for an urban, creative lifestyle. 173 00:10:36,679 --> 00:10:41,438 But it affected our decisions in terms of supply chain and other things, as well. 174 00:10:41,439 --> 00:10:44,998 We chose to make them in Europe to keep the line short, 175 00:10:44,999 --> 00:10:48,758 to be able to secure that people got paid what they needed to be paid 176 00:10:48,759 --> 00:10:50,046 - the right circumstances - 177 00:10:50,046 --> 00:10:52,967 we sourced all of ours materials in Europe. 178 00:10:53,787 --> 00:10:57,906 Even the people making the shoes said, "We really like you guys 179 00:10:57,907 --> 00:11:01,066 because otherwise, we make shoes with glues inside, 180 00:11:01,067 --> 00:11:05,066 and we're inhaling these vapors the whole day, we go home stoned." 181 00:11:05,067 --> 00:11:09,106 Our shoes are made without glue, 182 00:11:09,107 --> 00:11:11,407 it's a much better experience for them. 183 00:11:15,419 --> 00:11:19,328 It's our choice what products we buy, 184 00:11:19,329 --> 00:11:24,028 and by making that choice, we force companies to make this change. 185 00:11:24,029 --> 00:11:25,826 When companies are aware 186 00:11:25,827 --> 00:11:29,657 of how the belief system is at the core of all their activities, 187 00:11:30,334 --> 00:11:32,793 they can evaluate all those activities, 188 00:11:33,394 --> 00:11:36,853 they can look at who are the owners, whether private or public. 189 00:11:36,854 --> 00:11:38,583 What are their purposes? 190 00:11:38,584 --> 00:11:42,523 What do they see as the goal of life? 191 00:11:42,524 --> 00:11:44,494 How do we treat our employees? 192 00:11:44,494 --> 00:11:46,962 Is it a competitive system? A cooperative system? 193 00:11:46,962 --> 00:11:50,091 How do we award them? How do we approach our customers? 194 00:11:50,092 --> 00:11:51,371 How do we relate to them? 195 00:11:51,372 --> 00:11:54,481 How do we treat our partners in the supply chain? 196 00:11:54,482 --> 00:11:56,292 Finally, how do we treat the planet? 197 00:11:57,452 --> 00:12:00,291 As a company, that's a daunting thing to do. 198 00:12:00,292 --> 00:12:03,742 If you have to shift gears like that, 199 00:12:03,743 --> 00:12:05,993 it's an enormous change to make, 200 00:12:07,093 --> 00:12:09,922 but you can do that one little step at a time. 201 00:12:09,923 --> 00:12:13,993 Once you make that commitment, and you communicate that to people, 202 00:12:14,793 --> 00:12:16,642 you create a purpose for your company, 203 00:12:16,643 --> 00:12:20,847 a purpose that customers like us can empathize with, 204 00:12:21,495 --> 00:12:25,035 a purpose that connects us 205 00:12:25,785 --> 00:12:29,884 to the shared environment that we have with the companies, 206 00:12:29,885 --> 00:12:31,917 and the purpose that we want to support 207 00:12:31,918 --> 00:12:34,587 so when we're going to come back and buy those products, 208 00:12:34,588 --> 00:12:38,408 we'll tell our friends more actively what we think of these products. 209 00:12:39,314 --> 00:12:42,583 That's, I think, how we change this system. 210 00:12:42,584 --> 00:12:48,954 So, if we talk about sustainability, I think we have to start at the root 211 00:12:50,010 --> 00:12:51,811 which is the belief system, 212 00:12:51,812 --> 00:12:54,292 and then, the first question to ask is, 213 00:12:55,030 --> 00:12:58,099 "What is life about for you?" 214 00:12:58,100 --> 00:12:59,449 Thank you. 215 00:12:59,450 --> 00:13:01,220 (Applause)