0:00:00.967,0:00:06.147 So people tell me I'm a nice person ... 0:00:06.147,0:00:10.189 to the point where it's part[br]of my personal and professional identity 0:00:10.189,0:00:12.473 that I'm so nice 0:00:12.473,0:00:14.523 and able to get long with anyone, 0:00:14.523,0:00:17.757 even my most fierce opponents. 0:00:19.013,0:00:20.106 It's like my "thing," 0:00:20.106,0:00:21.276 it's what I'm known for. 0:00:21.515,0:00:22.515 (Laughter) 0:00:24.125,0:00:25.800 But ... 0:00:25.800,0:00:29.063 what no one knows 0:00:29.063,0:00:30.586 is that I was a bully. 0:00:32.805,0:00:35.216 Honestly, I didn't think[br]about it much myself. 0:00:35.216,0:00:39.145 I buried the memories for years, 0:00:39.145,0:00:41.340 and even still, a lot of it's really hazy. 0:00:42.268,0:00:44.914 Denial, by the way, apparently[br]is also one of my things. 0:00:46.568,0:00:48.843 But the more people started to praise me 0:00:48.843,0:00:51.606 for being a liberal who could[br]get along with conservatives, 0:00:51.606,0:00:53.803 and the more I wrote articles[br]about being nice 0:00:53.803,0:00:56.769 and gave talks about being nice, 0:00:56.769,0:01:00.924 the more I felt this hypocrisy[br]creeping up inside me. 0:01:02.809,0:01:04.911 What if I was actually really mean? 0:01:08.028,0:01:12.291 When I was 10 years old, 0:01:12.291,0:01:15.053 there was a girl in my class[br]at school named Vicky. 0:01:16.744,0:01:20.426 And I tormented her ... 0:01:20.426,0:01:21.522 mercilessly. 0:01:23.407,0:01:24.648 I mean, everyone did. 0:01:24.774,0:01:26.358 Even the teachers picked on her. 0:01:27.754,0:01:29.651 It doesn't make it any better, does it? 0:01:31.094,0:01:33.961 Vicky was clearly a troubled kid. 0:01:34.424,0:01:36.989 She would hit herself[br]and give herself bloody noses 0:01:36.989,0:01:38.529 and she had hygiene problems -- 0:01:38.529,0:01:39.957 she had big hygiene problems. 0:01:41.234,0:01:43.581 But instead of helping this girl, 0:01:43.581,0:01:47.969 who was plainly suffering[br]from hardships in her life, 0:01:47.969,0:01:50.070 we called her, "Sticky Vicky." 0:01:51.925,0:01:53.675 I called her, "Sticky Vicky." 0:01:56.770,0:02:01.042 My clearest memory[br]is standing in the empty hallway 0:02:01.042,0:02:02.995 outside the fifth grade classrooms 0:02:02.995,0:02:05.190 waiting for Vicky[br]to come out of the bathroom, 0:02:05.190,0:02:09.141 and I have a clipboard and a pen[br]and a survey I've made up, 0:02:09.141,0:02:10.930 asking about shampoo preferences, 0:02:10.930,0:02:13.689 like I'm doing a study[br]for science class or something. 0:02:13.939,0:02:16.419 And when Vicky comes out of the bathroom, 0:02:16.419,0:02:17.436 I pounce on her 0:02:17.436,0:02:19.313 and I ask her what shampoo she uses. 0:02:19.313,0:02:21.500 Now, to put this in perspective, 0:02:21.500,0:02:23.512 I can't remember the names of my teachers, 0:02:23.512,0:02:26.530 I can't remember the names[br]of any of the books I read that year, 0:02:26.530,0:02:29.108 I pretty much can't remember[br]anything from fifth grade, 0:02:29.108,0:02:32.061 but I remember that VIcky told me[br]she used White Rain shampoo. 0:02:33.285,0:02:34.657 Clear as yesterday, 0:02:34.657,0:02:36.087 like it just happened. 0:02:36.823,0:02:37.949 And as classes let out, 0:02:37.949,0:02:40.886 I ran down the hall shouting[br]at all the other kids, 0:02:40.886,0:02:43.178 "Sticky Vicky uses White Rain shampoo. 0:02:43.178,0:02:45.172 Don't use White Rain shampoo, 0:02:45.172,0:02:48.536 or you'll smell like Sticky Vicky." 0:02:50.792,0:02:52.792 I forgot about this memory[br]for a long time. 0:02:52.792,0:02:54.655 When I finally started remembering it, 0:02:54.655,0:02:56.298 I immediately needed to know more. 0:02:56.298,0:02:58.814 I reached out to friends[br]and eventually social media, 0:02:58.814,0:03:01.150 and I did everything I could[br]to try to find Vicky. 0:03:01.150,0:03:03.997 I needed to know that she was OK, 0:03:03.997,0:03:05.667 and that I hadn't ruined her life. 0:03:08.614,0:03:10.030 What I quickly realized 0:03:10.030,0:03:12.982 was I wasn't just trying to figure out[br]what happened to Vicky. 0:03:13.457,0:03:15.645 I was trying to figure out[br]what happened to me. 0:03:17.842,0:03:19.242 When I was 10 years old, 0:03:19.242,0:03:24.924 I treated another human being[br]like some worthless other ... 0:03:24.924,0:03:27.373 like I was better than her, 0:03:27.373,0:03:28.592 and she was garbage. 0:03:30.148,0:03:31.978 What kind of a nice person does that? 0:03:32.650,0:03:34.213 I mean, I know I was only a kid, 0:03:34.213,0:03:35.858 but not all kids do that. 0:03:35.858,0:03:38.107 Most kids don't do that, right? 0:03:39.335,0:03:41.727 So, what if I wasn't nice afterall? 0:03:41.727,0:03:44.461 I was really just a hateful monster. 0:03:46.073,0:03:50.830 Then I started to notice myself[br]having these mean impulses, 0:03:50.830,0:03:52.765 thinking mean thoughts 0:03:52.765,0:03:53.981 and wanting to say them. 0:03:56.026,0:03:59.144 Admittedly, most of my mean[br]thoughts were about conservatives. 0:03:59.524,0:04:01.217 (Laughter) 0:04:04.073,0:04:05.385 But not just conservatives. 0:04:05.385,0:04:09.665 I also caught myself thinking mean things[br]about mushy, centrist liberals 0:04:09.665,0:04:11.516 and greedy Wall Street bankers 0:04:11.516,0:04:12.894 and Islamaphobes 0:04:12.894,0:04:14.538 and slow drivers, 0:04:14.538,0:04:16.742 because I really hate slow drivers. 0:04:16.742,0:04:17.971 (Laughter) 0:04:19.388,0:04:22.364 And as I'd catch myself[br]in these moments of hypocrisy, 0:04:22.364,0:04:24.209 either I was just noticing them 0:04:24.209,0:04:26.220 or they were getting worse, 0:04:26.220,0:04:27.803 especially in the last few years. 0:04:28.213,0:04:30.361 And as I felt more [hageful]-- 0:04:30.361,0:04:32.785 rageful, really, 0:04:32.785,0:04:36.037 I noticed the world around me[br]seemed to be getting more hateful, too. 0:04:36.037,0:04:38.593 Like there was this steady[br]undercurrent of hate 0:04:38.593,0:04:40.684 bubbling up all around us 0:04:40.684,0:04:42.391 and increasingly overflowing. 0:04:44.180,0:04:46.691 So the plus side, I guess, 0:04:46.691,0:04:51.846 is that I realized that hate[br]was not just my problem, 0:04:51.846,0:04:55.420 which is like, the most[br]selfish plus side ever -- 0:04:55.420,0:04:56.420 (Laughter) 0:04:56.980,0:05:02.431 because now instead of just my own hate[br]and cruelty to try to figure out, 0:05:02.431,0:05:06.435 I had a whole world of hate[br]I wanted to unravel 0:05:06.435,0:05:08.730 and understand and fix. 0:05:10.578,0:05:15.639 So I did what all overly intellectual[br]people do when they have a problem 0:05:15.639,0:05:17.209 that they want to understand, 0:05:17.209,0:05:18.249 and I wrote a book. 0:05:18.947,0:05:20.201 (Laughter) 0:05:21.145,0:05:22.564 I wrote a book about hate. 0:05:23.535,0:05:25.555 Spoiler alert: 0:05:25.555,0:05:26.612 I'm against it. 0:05:26.860,0:05:28.769 (Laughter) 0:05:29.459,0:05:30.459 Now at this point, 0:05:30.459,0:05:32.130 you might be thinking to yourself, 0:05:32.130,0:05:33.990 "Why are y'all worried about hate? 0:05:33.990,0:05:35.392 You didn't hate Vicky. 0:05:35.392,0:05:37.147 Bullying isn't hate." 0:05:38.356,0:05:39.475 Isn't it? 0:05:41.245,0:05:42.394 Gordon Allport, 0:05:42.394,0:05:46.851 the psychologist who pioneered[br]the study of hate in the early 1900s, 0:05:46.851,0:05:49.483 he developed what he called[br]a "scale of prejudice." 0:05:49.483,0:05:54.831 At one end are things like genocide[br]and other bias-motivated violence. 0:05:55.133,0:05:56.809 But at the other end 0:05:56.809,0:05:59.974 are things like believing[br]that your in-group 0:05:59.974,0:06:03.543 is inherently superior to some out-group, 0:06:03.543,0:06:08.306 or avoiding social interaction[br]with those others. 0:06:09.718,0:06:11.024 Isn't that all hate? 0:06:12.227,0:06:14.116 I mean, it wasn't an accident 0:06:14.116,0:06:19.054 that I was a rich kid[br]picking on a poor kid, 0:06:19.054,0:06:23.416 or that Vicky, it turns out,[br]would eventually end up being gay. 0:06:24.877,0:06:29.050 Poor kids and gay kids[br]are more likely to be bullied 0:06:29.050,0:06:32.518 even by kids who also end up being gay. 0:06:34.110,0:06:37.037 I know there was a lot going on[br]in my little 10-year-old mind. 0:06:37.037,0:06:39.720 I'm not saying hate was the only[br]reason I picked on Vicky 0:06:39.720,0:06:42.725 or even that I was consciously[br]hateful or anything, 0:06:42.725,0:06:44.715 but the fact is, 0:06:44.715,0:06:49.469 the people we discriminate against[br]in our public policies and in our culture 0:06:49.469,0:06:54.171 are also the groups of people[br]most likely to be bullied in school. 0:06:56.072,0:06:57.754 That is not just a coincidence. 0:06:59.799,0:07:01.440 That's hate. 0:07:03.666,0:07:07.546 I am defining hate in a broad way 0:07:07.546,0:07:10.691 because I think we have a big problem. 0:07:11.397,0:07:13.027 And we need to solve all of it, 0:07:13.027,0:07:14.784 not just the most extremes. 0:07:15.039,0:07:16.172 So for instance, 0:07:16.172,0:07:18.840 we probably all agree[br]that marching down the street, 0:07:18.840,0:07:22.040 chanting about you should take away[br]rights from some group of people 0:07:22.040,0:07:24.101 because of their skin[br]color or their gender, 0:07:24.101,0:07:25.750 we'd all agree that's hate, right? 0:07:25.750,0:07:26.749 OK. 0:07:27.848,0:07:32.771 What if you believe[br]that group of people is inferior, 0:07:32.771,0:07:33.981 but you don't say it? 0:07:35.673,0:07:36.668 Is that hate? 0:07:37.844,0:07:41.487 Or what if you believe[br]that group of people is inferior 0:07:41.487,0:07:43.758 but you aren't aware[br]that you believe it -- 0:07:43.758,0:07:46.029 what's known as implicit bias -- 0:07:46.029,0:07:47.179 is that hate? 0:07:47.943,0:07:50.181 I mean they all have[br]the same roots, don't they? 0:07:50.181,0:07:53.219 In the historic patterns[br]of racism and sexism 0:07:53.219,0:07:54.636 that have shaped our history 0:07:54.636,0:07:56.324 and still infect our society today. 0:07:56.324,0:07:57.805 Isn't it all hate? 0:07:58.817,0:08:01.242 I'm not saying they're the same thing, 0:08:01.242,0:08:03.687 just like I am not saying[br]that bullying -- 0:08:03.687,0:08:06.343 being a bully is as bad as being a nazi, 0:08:06.343,0:08:12.002 just like I'm not saying that being a nazi[br]is the same thing as punching a nazi ... 0:08:12.002,0:08:15.733 (Laughter) 0:08:16.467,0:08:20.461 But hating a nazi is still hate, right? 0:08:21.413,0:08:24.129 What about hating someone[br]who isn't as enlightened as you? 0:08:25.231,0:08:28.600 See, what I learned 0:08:28.600,0:08:31.266 is that we all are against hate 0:08:31.266,0:08:34.240 and we all think hate is a problem ... 0:08:34.240,0:08:36.588 we think it's their problem, 0:08:36.588,0:08:38.292 not our problem. 0:08:38.913,0:08:40.215 They're hateful. 0:08:40.755,0:08:43.243 I mean, if i think the people[br]who didn't vote like me 0:08:43.243,0:08:46.729 are stupid racist monsters who don't[br]deserve to call themselves Americans, 0:08:46.729,0:08:48.645 all right, fine, I'm not being nice, 0:08:48.645,0:08:49.653 I get it. 0:08:49.653,0:08:51.077 (Laughter) 0:08:51.668,0:08:53.248 I'm not hateful, 0:08:53.248,0:08:54.250 I'm just right, 0:08:54.250,0:08:55.250 right? 0:08:55.250,0:08:56.473 (Laughter) 0:08:56.473,0:08:57.572 Wrong. 0:08:59.449,0:09:01.980 We all hate. 0:09:02.648,0:09:06.530 And I do not mean that[br]in some abstract, generic sense. 0:09:06.842,0:09:10.651 I mean all of us ... 0:09:10.651,0:09:12.468 me and you. 0:09:13.939,0:09:19.105 That sanctimonious pedestal of superiority[br]on which we all place ourselves, 0:09:19.105,0:09:22.435 that they are hateful and we are not, 0:09:22.435,0:09:26.332 is a manifestation[br]of the essential root of hate: 0:09:26.332,0:09:31.155 that we are fundamentally good[br]and they are not, 0:09:31.155,0:09:32.744 which is what needs to change. 0:09:34.159,0:09:37.924 So in trying to understand[br]and solve hate, 0:09:37.924,0:09:40.756 I read every book and every[br]research study I could find, 0:09:40.756,0:09:44.913 but I also went and talked[br]to some former nazis 0:09:44.913,0:09:46.587 and some former terrorists 0:09:46.587,0:09:49.050 and some former genocidal killers 0:09:49.050,0:09:53.306 because I figured if they could[br]figure out how to escape hate, 0:09:53.306,0:09:54.736 surely the rest of us could. 0:09:55.761,0:09:59.796 Let me give you just one example[br]of the former terrorist I spent time with 0:09:59.796,0:10:01.044 in the West Bank. 0:10:01.768,0:10:05.756 When Bassam Aramin was 16 years old, 0:10:05.756,0:10:10.372 he tried to blow up an Israeli[br]military convoy with a grenade. 0:10:11.828,0:10:14.349 He failed, fortunately, 0:10:14.349,0:10:16.788 but he was still sentecned[br]to seven years in prison. 0:10:16.788,0:10:17.952 When he was in prison, 0:10:17.952,0:10:19.860 they showed a film about the Holocaust. 0:10:19.860,0:10:20.857 Up until that point, 0:10:20.857,0:10:23.550 Bassam had thought the Hocolcaust[br]was mostly a myth. 0:10:23.812,0:10:25.533 He went to go watch the film 0:10:25.533,0:10:28.950 because he thought he would enjoy[br]seeing Jews get killed. 0:10:30.543,0:10:32.869 But when he saw what really happened, 0:10:32.869,0:10:34.250 he broke down crying. 0:10:35.763,0:10:37.141 And eventually after prison, 0:10:37.141,0:10:40.743 Bassam went on to get a master's[br]degree in Holocaust studies 0:10:40.743,0:10:44.797 and he founded and organization[br]where former Palestinian combatants 0:10:44.797,0:10:48.059 and Israel combatants come together, 0:10:48.059,0:10:49.104 work together, 0:10:49.104,0:10:50.742 try to find common ground. 0:10:52.424,0:10:54.320 By his own account, 0:10:54.320,0:10:57.464 Bassam used to hate Israelis, 0:10:57.464,0:11:00.761 but through knowing Israelis[br]and learning their stories 0:11:00.761,0:11:02.514 and working together for peace, 0:11:02.514,0:11:03.776 he overcame his hate. 0:11:05.845,0:11:10.326 Bassam says he still[br]doesn't hate Israelis, 0:11:10.326,0:11:15.322 even after the Israeli military shot[br]and killed his 10-year-old daughter, 0:11:15.322,0:11:16.320 Abir, 0:11:16.320,0:11:17.874 while she was walking to school. 0:11:22.498,0:11:25.261 Bassam even forgave the soldier[br]who killed his daughter. 0:11:26.505,0:11:27.513 That soldier, 0:11:27.513,0:11:30.141 he taught me, 0:11:30.141,0:11:34.573 was just a product of the same[br]hateful system as he was. 0:11:39.682,0:11:44.225 If a former terrorist -- 0:11:44.225,0:11:48.569 if a terrorist can learn to stop hating 0:11:48.569,0:11:50.727 and still not hate[br]when their child is killed, 0:11:50.727,0:11:54.717 surely the rest of us can stop our habits 0:11:54.717,0:11:56.942 of demeaning and[br]dehumanizing each other. 0:11:57.303,0:12:00.637 And I will tell you there are stories[br]like Bassam's all over the world, 0:12:00.637,0:12:02.622 plus study after study after study 0:12:02.622,0:12:07.833 that says, no, we are neither designed[br]nor destined as human beings to hate, 0:12:07.833,0:12:11.111 but rather taught to hate[br]by the world around us. 0:12:11.449,0:12:12.790 I promise you, 0:12:12.790,0:12:16.018 none of us pops out of the womb[br]hating black people or Republicans. 0:12:16.270,0:12:21.016 There is nothing in our DNA[br]that makes us hate Muslims or Mexicans. 0:12:21.632,0:12:22.857 For better or for worse, 0:12:22.857,0:12:26.409 we are all a product[br]of the culture around us. 0:12:27.918,0:12:29.959 And the good news is 0:12:29.959,0:12:34.139 we're also the ones[br]who shape that culture, 0:12:34.139,0:12:35.731 which means we can change it. 0:12:36.844,0:12:42.267 The first step is starting to recognize[br]the hate inside ourselves. 0:12:42.267,0:12:43.772 We need to catch ourselves 0:12:43.772,0:12:46.277 and our hateful thoughts[br]in all their forms 0:12:46.277,0:12:49.556 in all of us, 0:12:49.556,0:12:51.948 and work to challenge[br]our ideas and assumptions. 0:12:51.948,0:12:53.418 That doesn't happen overnight, 0:12:53.418,0:12:54.797 I am telling you right here, 0:12:54.797,0:12:56.117 it is a lifelong journey 0:12:56.117,0:12:57.701 but it's one we all need to take. 0:12:58.519,0:12:59.494 And then second: 0:12:59.494,0:13:03.115 if we want to challenge[br]the hate in our societies, 0:13:03.115,0:13:07.156 we need to promote policies[br]and institutions and practices 0:13:07.156,0:13:09.848 that connect us as communities. 0:13:10.359,0:13:13.452 Literally, like integrative[br]neighborhoods and schools. 0:13:13.452,0:13:15.928 That by the way is the reason[br]to support integration.[br] 0:13:15.928,0:13:18.229 Not just because[br]it's the right thing to do, 0:13:18.229,0:13:21.657 but because integration[br]systematically combats hate. 0:13:21.657,0:13:24.123 There are studies[br]that teenagers who participate 0:13:24.123,0:13:28.186 in racially integrated classes[br]and activities reduce their racial bias. 0:13:28.186,0:13:31.580 And when little kids go to racially[br]integrated kindergartens 0:13:31.580,0:13:33.724 and elementary schools, 0:13:33.724,0:13:35.525 they develop less bias to begin with. 0:13:36.697,0:13:40.771 But the fact is in so many ways[br]and in so many places around our world, 0:13:40.771,0:13:43.542 we are separated from each other. 0:13:44.868,0:13:47.123 In the United States for instance, 0:13:47.123,0:13:51.721 three-quarters of white people[br]don't have any non-white friends. 0:13:52.850,0:13:56.943 So in addition to promoting[br]those proactive solutions, 0:13:56.943,0:14:00.745 the other thing we need to do[br]is upend the hate in our institutions 0:14:00.745,0:14:02.327 and our policies 0:14:02.327,0:14:05.712 that perpetuate dehumanization 0:14:05.712,0:14:06.881 and difference 0:14:06.881,0:14:07.880 and otherizing 0:14:07.880,0:14:08.802 and hate, 0:14:08.802,0:14:13.090 like systems of sexual harassment 0:14:13.090,0:14:14.850 and sexual assault in the workplace, 0:14:14.850,0:14:18.833 or our deeply, racially imbalanced 0:14:18.833,0:14:22.204 and deeply racially biased[br]criminal "justice" system. 0:14:22.934,0:14:24.613 We need to change that. 0:14:24.613,0:14:26.488 Again, it will not happen overnight. 0:14:26.488,0:14:28.438 It needs to happen. 0:14:29.859,0:14:32.242 And then ... 0:14:32.242,0:14:34.918 when we connect together 0:14:34.918,0:14:38.645 in these connection spaces, 0:14:38.645,0:14:42.767 faciliated by connection systems, 0:14:42.767,0:14:47.096 we need to change the way[br]we talk to each other 0:14:47.096,0:14:48.805 and connect with one antoher 0:14:48.805,0:14:53.926 and relate with generosity[br]and open-mindedness 0:14:53.926,0:14:55.440 and kindness and compassion 0:14:55.440,0:14:56.623 and not hate. 0:14:57.853,0:14:58.850 And that's it. 0:14:59.451,0:15:00.451 That's it. 0:15:00.770,0:15:04.826 (Applause) 0:15:05.154,0:15:06.670 I have solved it all, right? 0:15:06.900,0:15:07.904 That's it. 0:15:07.904,0:15:08.976 That is pretty much -- 0:15:08.976,0:15:10.128 there's a few details -- 0:15:10.128,0:15:12.101 but that's pretty much all we have to do. 0:15:12.101,0:15:13.824 It's not that complicated, right? 0:15:15.573,0:15:16.797 But it's hard. 0:15:18.625,0:15:24.077 The hate that we feel[br]towards certain groups of people 0:15:24.077,0:15:26.948 because of who they are[br]or what they believe 0:15:26.948,0:15:30.306 is so ingrained in our minds[br]and in our society 0:15:30.306,0:15:33.262 that it can feel inevitable 0:15:33.262,0:15:34.708 and impossible to change. 0:15:37.457,0:15:38.841 Change is possible. 0:15:41.236,0:15:46.259 Just look at the terrorist[br]who became a peace activist. 0:15:47.603,0:15:52.916 Or look at the bully who learned[br]to apologize to her victim. 0:15:55.481,0:15:59.618 The entire time I was traveling[br]around the Middle East 0:15:59.618,0:16:00.817 and Rwanda 0:16:00.817,0:16:02.115 and across the United States, 0:16:02.115,0:16:06.233 hearing these unbelievable stories[br]of people in communities 0:16:06.233,0:16:08.939 who had left entire histories[br]of hate behind, 0:16:08.939,0:16:10.396 I was still looking for Vicky. 0:16:11.031,0:16:14.191 It was so hard find her in fact[br]that I hired a private investigator 0:16:14.191,0:16:15.188 and he found her. 0:16:15.344,0:16:17.108 I mean, he sort of found her. 0:16:17.414,0:16:18.638 The truth is, 0:16:18.638,0:16:19.640 it became clear 0:16:19.640,0:16:24.651 that the person I'm calling Vicky[br]had gone to extraordinary lengths 0:16:24.651,0:16:26.832 to hide her identity. 0:16:28.715,0:16:30.017 But anyway, 0:16:30.017,0:16:34.683 a year after I began my journey, 0:16:34.683,0:16:36.179 I wrote Vicky an apology. 0:16:38.311,0:16:40.600 And a few months later, 0:16:40.600,0:16:41.715 she wrote back. 0:16:45.209,0:16:47.761 I'm not going to lie, 0:16:47.761,0:16:49.052 I wanted to be forgiven. 0:16:53.192,0:16:54.194 I wasn't. 0:16:56.061,0:16:58.720 She offered me sort of[br]conditional forgiveness. 0:16:59.171,0:17:01.357 What she wrote was, 0:17:01.357,0:17:06.024 "Messages such as yours[br]cannot absolve you of your past actions. 0:17:07.026,0:17:10.345 The only way to do that[br]is to improve the world, 0:17:10.345,0:17:14.260 prevent others[br]from behaving in similar ways 0:17:14.260,0:17:15.769 and foster compassion." 0:17:17.905,0:17:19.200 And Vicky's right. 0:17:21.633,0:17:22.983 Which is why I'm here. 0:17:23.705,0:17:24.705 Thank you. 0:17:25.090,0:17:28.017 (Applause)