0:00:03.243,0:00:09.761 Imagine that you've just received[br]some negative information about me, 0:00:09.761,0:00:11.649 just before this talk. 0:00:13.014,0:00:18.044 Maybe he or she who's with you today[br]has heard some rumors about me, 0:00:18.954,0:00:22.512 some rumors about me being incompetent, 0:00:22.982,0:00:26.731 being a liar, being a bragger, 0:00:27.714,0:00:29.802 that I wear women's underwear - 0:00:29.802,0:00:31.615 (Laughter) 0:00:32.734,0:00:37.793 How much do you think that would affect[br]your image of me right now? 0:00:40.594,0:00:45.347 As a psychotherapist,[br]working with occupational health, 0:00:45.347,0:00:48.126 I've met countless employees and leaders 0:00:48.126,0:00:53.695 who are suffering from a toxic[br]and unhealthy working environment. 0:00:56.056,0:00:59.135 They are struggling[br]because they're lacking knowledge 0:00:59.135,0:01:01.425 how to change the environment. 0:01:01.425,0:01:03.549 They need outside help. 0:01:05.376,0:01:09.451 I've tried to help them and failed,[br]times and times again. 0:01:09.451,0:01:13.478 I've tried conflict resolutions, 0:01:13.478,0:01:17.875 group discussions, individual interviews, 0:01:19.338,0:01:21.620 leadership coaching, 0:01:21.620,0:01:26.815 failing time and time again to change[br]this unhealthy working environment. 0:01:28.292,0:01:29.870 So - 0:01:30.704,0:01:35.354 Ten years ago, I started[br]a little investigation of my own. 0:01:35.354,0:01:40.041 I was trying to figure out[br]why it is so hard to change, 0:01:40.598,0:01:46.311 and I found out that a great number[br]of employees and leaders 0:01:46.311,0:01:49.030 were talking negatively[br]about their colleagues 0:01:49.030,0:01:51.384 when they were not present. 0:01:51.384,0:01:53.621 Namely, backbiting. 0:01:55.210,0:01:59.351 So, the definition of backbiting[br]is talking negatively 0:01:59.351,0:02:02.596 about a third person who's not present. 0:02:04.178,0:02:06.458 I have a question for you all. 0:02:08.712,0:02:10.372 Please raise your hand 0:02:10.372,0:02:14.823 if you think backbiting takes place[br]at your workplace or place of study. 0:02:14.823,0:02:16.648 Please raise your hand. 0:02:18.053,0:02:21.155 Wow! OK. Thank you very much. 0:02:22.553,0:02:27.454 It's not exact, but I think[br]about 90% of you raised your hand. 0:02:30.031,0:02:32.073 In ancient Greece, 0:02:32.073,0:02:36.882 the great philosopher Socrates[br]met an acquaintance on the street, 0:02:36.882,0:02:38.343 and the acquaintance said, 0:02:38.343,0:02:42.321 "Hey, Socrates, have you heard[br]the latest news about your friend?" 0:02:43.054,0:02:47.535 And Socrates says,[br]"No, but before you tell this news, 0:02:47.535,0:02:49.865 I want you to pass a little test. 0:02:49.865,0:02:52.336 It's called the triple-filter test." 0:02:52.934,0:02:56.054 "The triple-filter test?", he said. "OK." 0:02:56.054,0:02:57.405 "First question: 0:02:58.015,0:03:01.895 what you're going to tell me[br]about my friend, is it true?" 0:03:02.528,0:03:05.296 "Oh, no. I just heard it. I don't know." 0:03:05.296,0:03:08.997 "OK. You can still pass the test. 0:03:08.997,0:03:10.919 The second question: 0:03:11.427,0:03:14.747 is it anything good you're going[br]to tell me about my friend?" 0:03:14.747,0:03:18.089 "Oh, no. On the contrary,"[br]he said. "Nothing good." 0:03:18.567,0:03:22.058 "OK. You may still pass the test. 0:03:22.058,0:03:23.887 The third question: 0:03:25.028,0:03:27.969 what you're going to tell me,[br]is it useful?" 0:03:27.969,0:03:29.927 "Oh, no. It's not useful." 0:03:30.348,0:03:32.488 "OK," Socrates said. 0:03:33.338,0:03:35.742 "First of all, [br]you don't know if it's true. 0:03:36.387,0:03:38.503 Second, it's nothing good. 0:03:39.309,0:03:41.868 Third of all, it's nothing useful. 0:03:41.868,0:03:43.798 Why bother tell me?" 0:03:47.640,0:03:51.956 Do you know who,[br]in our society today, that backbites? 0:03:54.017,0:03:56.160 Yes. Women. 0:03:56.160,0:03:58.378 (Laughter) 0:03:58.816,0:04:00.141 It's women. 0:04:00.141,0:04:01.709 (Laughter) 0:04:06.167,0:04:08.431 It's another major group, as well. 0:04:08.972,0:04:11.001 Namely, men. 0:04:11.001,0:04:12.784 (Laughter) 0:04:13.513,0:04:16.029 And why do we backbite? 0:04:18.182,0:04:20.478 When I backbite, 0:04:20.478,0:04:25.608 I've got this feeling of elevating myself,[br]while talking other people down. 0:04:27.391,0:04:29.873 In an additional bonus, 0:04:29.873,0:04:35.083 I seem interesting because I've got some[br]juicy information that you don't have. 0:04:37.823,0:04:43.035 This is how we, as adults,[br]are bullying each other. 0:04:47.925,0:04:50.458 I have a second question for you. 0:04:51.973,0:04:55.153 Please raise your hand[br]if you want to work in a place 0:04:55.153,0:04:57.905 where there is no backbiting going on. 0:04:58.753,0:05:00.170 No gossip. 0:05:00.644,0:05:03.289 OK. Thank you very much. 0:05:04.977,0:05:06.879 It's interesting, right? 0:05:11.085,0:05:15.545 How to get a permanent end to backbiting? 0:05:16.667,0:05:19.136 I have done one genius thing in my life. 0:05:19.136,0:05:20.175 (Laughter) 0:05:20.175,0:05:21.892 I think this is it. 0:05:22.367,0:05:25.145 I call it "Gossip 2016," 0:05:26.177,0:05:30.836 and this is how you can all apply it[br]in your workplace, if you want to. 0:05:30.836,0:05:33.260 First of all, you gather a group. 0:05:33.260,0:05:35.383 Perhaps, not as many as you are. 0:05:36.017,0:05:39.080 Second of all, [br]you ask the first question: 0:05:39.879,0:05:42.249 "Do you believe backbiting[br]takes place here?", 0:05:42.249,0:05:44.478 and they will raise their hand. 0:05:46.138,0:05:49.567 Third, you need to define[br]what backbiting is. 0:05:49.567,0:05:53.036 Use this triple-filter test.[br]It's good, right? 0:05:54.387,0:05:57.958 Fourth, ask the second question: 0:05:57.958,0:06:01.219 "Would you like to work in a workplace[br]where there's no backbiting?", 0:06:01.219,0:06:03.344 and they will raise their hand. 0:06:05.090,0:06:09.338 Then, you get a good[br]old-fashioned flipboard, 0:06:10.078,0:06:13.981 and you capitalize "Gossip 2016," 0:06:13.981,0:06:18.244 and you ask your group[br]if they want to join a project 0:06:18.244,0:06:22.868 that will last for six months:[br]"No Backbiting Takes Place Here." 0:06:24.040,0:06:28.970 And they will sign.[br]This is what obligates them. 0:06:30.762,0:06:35.084 After they sign it, you [put] this sheet[br]in a glass and frame, 0:06:35.084,0:06:38.473 you put it on a wall[br]where everybody can see it, 0:06:38.473,0:06:41.732 and every week, for next six months, 0:06:41.732,0:06:46.272 you ask the group, [br]"How are we doing with Gossip 2016?" 0:06:50.083,0:06:54.697 This may seem simple, maybe naive. 0:06:55.254,0:06:57.455 Too good to be true, right? 0:06:58.371,0:07:01.463 But it works! I know! 0:07:02.165,0:07:03.657 And I have over - 0:07:03.657,0:07:09.225 I don't have, but it's over 250 CEOs[br]in different companies 0:07:09.225,0:07:11.070 that could verify this. 0:07:11.565,0:07:13.005 It works. 0:07:13.005,0:07:18.966 They could also tell you that absenteeism,[br]sick leave, goes down, 0:07:20.447,0:07:23.512 and fractionation is minimized, 0:07:23.512,0:07:27.409 and productivity is increasing. 0:07:30.257,0:07:34.408 If you take this concept a bit further, 0:07:34.857,0:07:39.535 you all heard about the discussions[br]about how young people and children 0:07:39.535,0:07:43.650 are being bullied at school[br]and on social media. 0:07:46.538,0:07:50.648 I think that I, as an adult,[br][have] the responsibility 0:07:50.648,0:07:52.736 to be a good role model. 0:07:52.736,0:07:59.092 I have to stop talking negatively[br]about my uncle, about my neighbor, 0:07:59.810,0:08:04.109 about my colleague,[br]about my mother-in-law, 0:08:05.102,0:08:07.340 around the dinner table at home, 0:08:07.950,0:08:10.439 because, if I don't do that, 0:08:10.439,0:08:14.598 I'm actually saying to my children[br]it's OK to talk negatively 0:08:14.598,0:08:17.374 about the third person that's not there. 0:08:19.070,0:08:22.388 New consciousness commits. 0:08:23.001,0:08:24.661 Thank you for your attention. 0:08:24.661,0:08:27.280 (Applause) (Cheers)