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Mozilla is a global open-source project[br]with thousands of contributors,

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as well as about 1200 employees.

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We are all around the globe,[br]because we hire the best people,

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wherever they are.

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We have 10 global offices,[br]but 48% of our employees work remotely

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from anywhere [br]they have power and internet.

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If people are in incompatible time zones [br]and there are recurring meetings,

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alternate the time, [br]

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so the same people aren't[br]always making exceptions.

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Make sure [br]everyone can stay informed.

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It's even more important [br]to have a clear agenda

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and capture [br]written action items in context.

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Maybe record the meeting.

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Make sure everyone who needs to be there[br]has been invited.

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Think of groups outside[br]your own volunteers or etc.

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As the meeting facilitator,[br]make sure that everyone has a voice:

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introverts,[br]as well as extroverts.

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Rotate administrative duties [br]in the meeting,

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so the same people are not always [br]at a disadvantage

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when trying to participate.

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Different cultures communicate differently[br]both verbally and non-verbally.

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For example, [br]a head nod may mean agreement to some,

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or just a way to pass the time for others,[br]not yet in agreement.

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Being spread across so many time zones,[br]much of our communication is asynchronous,

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including socialization that traditionally[br]take place around a water cooler.

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Everyone needs to make a special effort[br]to be inclusive and communicative.

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A sign of a good writer is one who takes[br]constructive feedback

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and makes a good communication great.

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Clearly thinking about your desired [br]outcome before you communicate

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results in a much higher success rate.

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When thinking about what to write or say,[br]put yourself in your audience's shoes.

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You're all smart people,[br]but for your first six months to a year,

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and sometimes even beyond, [br]

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you are sometimes going to [br]feel overwhelmed and lost.

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Asking for help is not a sign of weakness.

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Much of what we write is accessed [br]by others forever.

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Is there enough context for someone to[br]pick up where you left off?

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Someone who reads it next week/next year[br]will they understand?

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We have so many modes of communication[br]that it's hard to know

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which to use and [br]where to look for information.

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When you are creating information,[br]

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it's best to ensure [br]it's easy to locate,

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easy to search,[br]and open for everyone to contribute to.

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Be proactive in building trust [br]and personal relationships

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before you need them.

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People are more understanding [br]and willing to cooperate

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when things get rough,

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if they see you as a real person,

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and not a faceless typist [br]on the other side of a computer screen.

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Be positive and assume positive intent.

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No one comes to work thinking about [br]how to do an awful job.

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We are all here because [br]we want Mozilla to be successful.

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We want people at Mozilla [br]to be passionate and open-minded.

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Stand up for your ideas,

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but be just as passionate [br]about listening to those of others.

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Nonverbal communication,[br]like tone and body language,

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are extremely important, especially for [br]emotionally charged situations.

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If things seem to be going poorly,[br]

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you can help smooth them over[br]by getting on a phone or a video call,

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listening and showing your empathy.

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Remote worker guilt [br]can cause you to put in longer hours

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and have a harder time[br]defining your boundaries for work.

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Establishing a schedule is important [br]as a remote worker.

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It helps in office employees[br]know when you're expected at your desk.

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More importantly, it lets them know[br]when your day is over.

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Make the mental switch[br]by doing specific things to quote commute

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to and from work.

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Dont' forget to eat lunch, [br]take breaks stretch and go outside.

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Try showing up to video calls [br]two minutes early.

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The premeeting banter can form bonds [br]with your teammates.

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Avoid out-of-sight out-of-mind syndrome.

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Be passionate and vocal.[br]

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Leave a digital paper trail [br]by frequently updating your status,

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letting people know [br]what you are working on.

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Sometimes remoties get the question[br]"When will you be in the office next?"

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I say "I'm in the office everyday,[br]except Saturday and Sunday.

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Reach out anytime".

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To find other remoties,[br]check the pound away team IRC

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and slack channels,[br]as well as regional groups.

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Tips on this [br]here and on the remote Amanar.

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[Music]