GIL ZAMORA: I'm a forensic artist.

Worked for the San Jose police department from 1995 to 2011.

FLORENCE: I showed up to a place I had never been.

And there was a guy with a drafting board.

MELINDA: We couldn't see them.

They couldn't see us.

GIL ZAMORA: Tell me about your hair.

FLORENCE: I didn't know what he was doing,

but then I could tell, after several questions, that he was drawing me.

GIL ZAMORA: Tell me about your chin.

OLIVIA: It kind of protrudes a little bit,

especially when I smile.

GIL ZAMORA: Your jaw?

FLORENCE: My mom told me I had a big jaw.

GIL ZAMORA: What would be your most prominent feature?

WOMAN: I kind of have a fat, rounder face.

SHELLY: The older I've gotten, the more freckles I've gotten.

KELA: I would say I have a pretty big forehead.

GIL ZAMORA: Once I get a sketch,

I say, "Thank you very much."

And then they leave.

I don't see them.

FLORENCE: All I had been told before the sketch

was to get friendly with this other woman, Chloe.

GIL ZAMORA: Today I am gonna ask you some questions about a person you met earlier.

And I am gonna ask you some general questions about their face.

CHLOE: She was thin, so you could see her cheekbones.

And her chin?

It was a nice, thin chin.

MAN: She had nice eyes. They lit up when she spoke.

WOMAN: Cute nose.

MAN: She had blue eyes, very nice blue eyes.

GIL ZAMORA: So here we are.

This is a sketch that you helped me create.

And that's a sketch that somebody described of you.

FLORENCE: I see. That's...

WOMAN: She looks closed off and fatter.

Sadder, too.

The second one looks more open, friendly and happy.

FLORENCE: I should be more grateful of my natural beauty.

It impacts the choices in the friends that we make, the jobs we apply for, how we treat our children.

It impacts everything.

It couldn't be more critical to your happiness.

GIL ZAMORA: Do you think you are more beautiful than you say?

FLORENCE: Yeah.

WOMAN: Yeah.

MELINDA: We spend a lot of time as women analyzing and trying to fix the things that aren't quite right.

And we should spend more time appreciating the things that we do like.

[On screen: You are more beautiful than you think.]