0:00:02.000,0:00:04.000
Isn't there anyone else in attendance here?

0:00:04.000,0:00:06.000
Really this is the most appalling service.

0:00:06.000,0:00:09.000
What a good idea. Manuel, could you lend Mrs Richards

0:00:09.000,0:00:11.000
your assistance in connection with her reservation?

0:00:14.000,0:00:18.000
Now, I've reserved a very quiet room, with a bath

0:00:18.000,0:00:21.000
and a sea view. I specifically asked for a sea view

0:00:21.000,0:00:24.000
in my written confirmation, so please make sure I have it.

0:00:25.000,0:00:26.000
¿ Qué ?

0:00:28.000,0:00:29.000
What?

0:00:30.000,0:00:30.000
¿ Qué ?

0:00:31.000,0:00:31.000
"K?"

0:00:31.000,0:00:32.000
¡ Si !

0:00:32.000,0:00:33.000
"C?"

0:00:33.000,0:00:37.000
"KC? KC?" What are you trying to say?

0:00:37.000,0:00:39.000
No no no, qué — "what".

0:00:39.000,0:00:40.000
"K watt?"

0:00:40.000,0:00:41.000
Si, "qué" — "what".

0:00:42.000,0:00:45.000
"C. K. Watt?" Who is C. K. Watt?

0:00:46.000,0:00:47.000
¿ Qué ?

0:00:47.000,0:00:49.000
Is he the manager, Mr Watt?

0:00:49.000,0:00:49.000
Oh, manager!

0:00:49.000,0:00:50.000
He is?

0:00:50.000,0:00:51.000
Ah, Mr Fawlty!

0:00:51.000,0:00:52.000
What?

0:00:52.000,0:00:53.000
Fawlty!

0:00:53.000,0:00:56.000
What are you talking about, you silly little man?

0:00:56.000,0:00:58.000
What's going on here? I ask him for my room,

0:00:58.000,0:01:00.000
and he tells me the manager is a Mr Watt, aged 40.

0:01:00.000,0:01:03.000
No no no, FAWLTY!

0:01:03.000,0:01:06.000
Faulty? What's wrong with him?

0:01:06.000,0:01:09.000
It's all right Mrs Richards, he's from Barcelona.

0:01:09.000,0:01:11.000
The manager's from Barcelona?

0:01:11.000,0:01:13.000
No no no, he's from Swanage.

0:01:13.000,0:01:15.000
And you're in 22.

0:01:15.000,0:01:16.000
What?

0:01:16.000,0:01:20.000
You're in room 22. Manuel, take these cases up to 22, will you?

0:01:23.000,0:01:25.000
Don't think me rude, but may I ask, do you by any chance

0:01:25.000,0:01:27.000
have a hearing aid?

0:01:27.000,0:01:28.000
A what?

0:01:28.000,0:01:29.000
A HEARING AID!

0:01:29.000,0:01:31.000
Yes I do have a hearing aid.

0:01:31.000,0:01:33.000
WOULD YOU LIKE ME TO GET IT MENDED?

0:01:33.000,0:01:35.000
Mended? It's working perfectly all right.

0:01:35.000,0:01:36.000
No it isn't.

0:01:36.000,0:01:38.000
I haven't got it turned on at the moment.

0:01:38.000,0:01:38.000
Why not?

0:01:38.000,0:01:42.000
The battery runs down. Now, what sort of a reduction

0:01:42.000,0:01:43.000
are you going to give me on this room?

0:01:43.000,0:01:45.000
16% if you turn it on.

0:01:45.000,0:01:46.000
What?

0:01:46.000,0:01:48.000
My wife handles all such matters.

0:01:48.000,0:01:50.000
I'm sure she'll be delighted to discuss it with you.

0:01:50.000,0:01:52.000
I shall speak to her after lunch.

0:01:52.000,0:01:53.000
You heard that all right, didn't you?

0:01:53.000,0:01:54.000
What?

0:01:54.000,0:01:56.000
Thank you so much. Lunch will be served at half past twelve.

0:01:56.000,0:01:58.000
Turn it on!

0:01:58.000,0:01:59.000
What?

0:01:59.000,0:02:00.000
TURN ... IT ...

0:02:01.000,0:02:04.000
TURN ... IT ... ON!

0:02:06.000,0:02:09.000
I can't read that, I need my glasses.

0:02:11.000,0:02:11.000
Where are they?

0:02:11.000,0:02:13.000
They're on your head, Mrs Richards.

0:02:13.000,0:02:14.000
I've lost them.

0:02:14.000,0:02:18.000
The only pair I've got. I can't read a thing without them.

0:02:18.000,0:02:19.000
Excuse me!

0:02:19.000,0:02:23.000
"Now, I had them this morning..." / "Mrs Richards!" / "... when I was buying the vase..." / "Mrs Richards!"

0:02:23.000,0:02:25.000
"...and then I had them at tea time..."

0:02:25.000,0:02:28.000
Mrs Richards! Your glasses are there!

0:02:28.000,0:02:31.000
There? Well who put them in there?

0:02:32.000,0:02:34.000
Well, what have you got to say for yourself?

0:02:35.000,0:02:37.000
[silence]

0:02:40.000,0:02:41.000
[silence]

0:02:42.000,0:02:43.000
What?

0:02:43.000,0:02:46.000
[silence]

0:02:48.000,0:02:49.000
[silence]

0:02:49.000,0:02:52.000
Wait wait wait wait wait! I haven't got it turned up enough.

0:02:52.000,0:02:53.000
Basil!

0:02:53.000,0:02:56.000
I SAID, "...!"

0:02:57.000,0:02:59.000
My head!

0:02:59.000,0:03:01.000
Has it come away?

0:03:02.000,0:03:03.000
Did you bang your head?

0:03:03.000,0:03:05.000
Yes! Yes!

0:03:05.000,0:03:07.000
Oh dear. Let me have a look.

0:03:07.000,0:03:09.000
You'd better go and lie down before something else happens.

0:03:10.000,0:03:11.000
Why don't you call the police?

0:03:11.000,0:03:13.000
Yes yes, we will, the moment we've searched the room.

0:03:13.000,0:03:14.000
My money's been taken.

0:03:14.000,0:03:16.000
Yes yes, I know, try not to speak.

0:03:16.000,0:03:19.000
Is this a piece of your brain? ... Ow!