[Script Info]
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[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:08.51,0:00:12.35,Default,,0000,0000,0000,,Hey there! I'm Smruti, a product manager at Freshdesk
Dialogue: 0,0:00:12.35,0:00:17.48,Default,,0000,0000,0000,,and in this video, I'm going to walk you through how to set up a new Live Chat feature.
Dialogue: 0,0:00:19.26,0:00:23.88,Default,,0000,0000,0000,,With this, you'll be able to engage more deeply with your website and app visitors
Dialogue: 0,0:00:23.88,0:00:26.16,Default,,0000,0000,0000,,and provide them with real-time support.
Dialogue: 0,0:00:27.40,0:00:31.55,Default,,0000,0000,0000,,In your Helpdesk admin, you will see a Freshchat icon that you can click
Dialogue: 0,0:00:31.55,0:00:33.32,Default,,0000,0000,0000,,to take you to Chat Settings.
Dialogue: 0,0:00:33.32,0:00:36.28,Default,,0000,0000,0000,,Here, you can customize your chat window,
Dialogue: 0,0:00:36.28,0:00:38.17,Default,,0000,0000,0000,,set your default messages,
Dialogue: 0,0:00:38.26,0:00:41.28,Default,,0000,0000,0000,,get your installation code, and so on.
Dialogue: 0,0:00:41.28,0:00:46.63,Default,,0000,0000,0000,,In the first section, you can change your chat window's look and location on your web page.
Dialogue: 0,0:00:47.36,0:00:52.01,Default,,0000,0000,0000,,You can choose your window color from a palette or type in the color of your choice.
Dialogue: 0,0:00:52.79,0:00:54.99,Default,,0000,0000,0000,,I'm going to go ahead and do just that
Dialogue: 0,0:00:56.84,0:00:59.47,Default,,0000,0000,0000,,and as you can see from the preview right next to it,
Dialogue: 0,0:00:59.47,0:01:03.42,Default,,0000,0000,0000,,I've chosen a brick-red color to go with my website.
Dialogue: 0,0:01:04.03,0:01:06.24,Default,,0000,0000,0000,,You can choose the position of the chat window
Dialogue: 0,0:01:06.31,0:01:08.75,Default,,0000,0000,0000,,and an offset from the corner of the screen.
Dialogue: 0,0:01:09.07,0:01:13.07,Default,,0000,0000,0000,,I'm going to leave these two settings as they are and move on to the next section.
Dialogue: 0,0:01:14.24,0:01:18.24,Default,,0000,0000,0000,,Here, you can set the default messages you want your visitors to see
Dialogue: 0,0:01:18.39,0:01:20.38,Default,,0000,0000,0000,,when you begin your chat, when you end your chat,
Dialogue: 0,0:01:20.38,0:01:22.38,Default,,0000,0000,0000,,your chat headers, and so on.
Dialogue: 0,0:01:23.12,0:01:24.77,Default,,0000,0000,0000,,We have place-holders set
Dialogue: 0,0:01:24.77,0:01:27.56,Default,,0000,0000,0000,,but you can have your own customized messages.
Dialogue: 0,0:01:27.56,0:01:30.23,Default,,0000,0000,0000,,For example, if you are in E-Commerce business,
Dialogue: 0,0:01:30.23,0:01:32.53,Default,,0000,0000,0000,,you can welcome your visitors by say,
Dialogue: 0,0:01:32.62,0:01:35.22,Default,,0000,0000,0000,,asking them what they are looking for today.
Dialogue: 0,0:01:35.24,0:01:42.41,Default,,0000,0000,0000,,(types)
Dialogue: 0,0:01:43.78,0:01:45.100,Default,,0000,0000,0000,,I'm going to change a couple more of these
Dialogue: 0,0:01:45.100,0:01:50.93,Default,,0000,0000,0000,,(typing)
Dialogue: 0,0:01:50.93,0:01:53.63,Default,,0000,0000,0000,,This would be my header when my chat window is active
Dialogue: 0,0:01:53.63,0:02:00.06,Default,,0000,0000,0000,,(typing)
Dialogue: 0,0:02:00.06,0:02:02.89,Default,,0000,0000,0000,,and this would be my thank you message.
Dialogue: 0,0:02:02.89,0:02:05.65,Default,,0000,0000,0000,,Next, we move onto the pre-chat form.
Dialogue: 0,0:02:06.67,0:02:10.29,Default,,0000,0000,0000,,Checking this will allow you to obtain more information from your visitors,
Dialogue: 0,0:02:10.29,0:02:12.47,Default,,0000,0000,0000,,even before you begin your chat.
Dialogue: 0,0:02:12.47,0:02:14.35,Default,,0000,0000,0000,,If you want to go a step further
Dialogue: 0,0:02:14.37,0:02:16.49,Default,,0000,0000,0000,,and would like to recognize your customers
Dialogue: 0,0:02:16.49,0:02:19.46,Default,,0000,0000,0000,,who are already logged in to your app or website,
Dialogue: 0,0:02:19.46,0:02:21.76,Default,,0000,0000,0000,,and pass that information to Freshchat,
Dialogue: 0,0:02:21.76,0:02:24.09,Default,,0000,0000,0000,,you can do so by using a login API
Dialogue: 0,0:02:24.42,0:02:28.42,Default,,0000,0000,0000,,that's available in the Chat Solution articles.
Dialogue: 0,0:02:28.53,0:02:32.31,Default,,0000,0000,0000,,You can also proactively initiate conversations with your visitors
Dialogue: 0,0:02:32.39,0:02:36.39,Default,,0000,0000,0000,,when they spend more than a certain amount of time on a particular page.
Dialogue: 0,0:02:36.42,0:02:38.90,Default,,0000,0000,0000,,I'm going to have these two unchecked for now
Dialogue: 0,0:02:38.90,0:02:40.62,Default,,0000,0000,0000,,and save my chat settings.
Dialogue: 0,0:02:41.25,0:02:42.16,Default,,0000,0000,0000,,Here you go!
Dialogue: 0,0:02:42.20,0:02:46.40,Default,,0000,0000,0000,,You have your chat code snippet updated with all your customized settings.
Dialogue: 0,0:02:47.50,0:02:50.10,Default,,0000,0000,0000,,You can then paste this on your website
Dialogue: 0,0:02:50.43,0:02:53.91,Default,,0000,0000,0000,,and voilà: you have your live chat set up.
Dialogue: 0,0:02:54.18,0:02:56.14,Default,,0000,0000,0000,,Your visitors can now chat with you
Dialogue: 0,0:02:56.14,0:02:58.74,Default,,0000,0000,0000,,and you can start supporting them in real time.
Dialogue: 0,0:03:00.26,0:03:02.46,Default,,0000,0000,0000,,If you have any questions or comments,
Dialogue: 0,0:03:02.46,0:03:05.24,Default,,0000,0000,0000,,please email us at support@freshdesk.com
Dialogue: 0,0:03:05.26,0:03:08.77,Default,,0000,0000,0000,,or come to our website and start chatting with us.
Dialogue: 0,0:03:08.92,0:03:12.18,Default,,0000,0000,0000,,Thank you.