WEBVTT

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Hey there! I'm Smoothie (check), a product manager at Freshdesk

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and in this video, I'm going to walk you through how to set up a new Light Chat feature.

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With this, you'll be able to engage more deeply with your website- and app visitors

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and provide them with real-time support.

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In your Helpdesk admin, you will see a Freshchat icon that you can click

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to take you to Chat Settings.

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Here, you can customize your chat window,

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set your default messages,

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get your installation code, and so on.

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In the first section, you can change your chat window's look and location on your web page.

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You can choose your window color from a palette or type in the color of your choice.

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I'm going to go ahead and do just that

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and as you can see from the preview right next to it,

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I've chosen a brick-red color to go with my website.

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You can choose the position of the chat window

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and an (check) from the color of the screen.

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I'm going to leave these two settings as they are and move on to the next section.

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Here, you can set the default messages you want your visitors to see

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when you begin your chat, when you end your chat,

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your chat headers, and so on. (1:22)

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We have place-holder (check) set

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but you can have your own customized messages.

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For example, if you are in (check) business,

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you can welcome your visitors by saying,

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asking them what they are looking for today.

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(types)

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I want to change a couple more of these

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(typing)

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This would be my header when my chag window is active

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(typing)

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and this would be my thank-you message.

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Next, we move into the pre-chat (check) form.

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Checking this will allow you to obtain more information from your visitors,

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even before you begin your chat.

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If you want to go a step further

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and would like to recognize your customers

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who are already logged in to your app or website,

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and pass that information to Frshchat,

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you can do so by logging a login API

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that's available in the Chat Solution articles.

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You can also proactively initiate conversations with your visitors

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when they spend more than a certain amount of time on a particular page.

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I'm going to have these two unchecked for now

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and save my chat settings.

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Here you go!

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You have your chat code snippet updated with all your customized settings.

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You can then paste this on your website

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and voilà: you have your live chat set up.

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Your visitors can now chat with you

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and you can strt supporting them in real time.

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If you have any questions or comments,

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please email us at support@freshdesk.com

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or come to our website and start chatting with us.

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Thank you.