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Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:08.51,0:00:12.35,Default,,0000,0000,0000,,Hey there! I'm Smoothie (check), a product manager at Freshdesk
Dialogue: 0,0:00:12.35,0:00:17.48,Default,,0000,0000,0000,,and in this video, I'm going to walk you through how to set up a new Light Chat feature.
Dialogue: 0,0:00:17.48,0:00:23.93,Default,,0000,0000,0000,,With this, you'll be able to engage more deeply with your website- and app visitors
Dialogue: 0,0:00:23.93,0:00:26.39,Default,,0000,0000,0000,,and provide them with real-time support.
Dialogue: 0,0:00:27.35,0:00:31.42,Default,,0000,0000,0000,,In your Helpdesk admin, you will see a Freshchat icon that you can click
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to take you to Chat Settings.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here, you can customize your chat window,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,set your default messages,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,get your installation code, and so on.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In the first section, you can change your chat window's look and location on your web page.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You can choose your window color from a palette or type in the color of your choice.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I'm going to go ahead and do just that
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and as you can see from the preview right next to it,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I've chosen a brick-red color to go with my website.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You can choose the position of the chat window
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and an (check) from the color of the screen.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I'm going to leave these two settings as they are and move on to the next section.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here, you can set the default messages you want your visitors to see
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,when you begin your chat, when you end your chat,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,your chat headers, and so on. (1:22)
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We have place-holder (check) set
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but you can have your own customized messages.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,For example, if you are in (check) business,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can welcome your visitors by saying,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,asking them what they are looking for today.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,(types)
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I want to change a couple more of these
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,(typing)
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,This would be my header when my chag window is active
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,(typing)
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and this would be my thank-you message.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Next, we move into the pre-chat (check) form.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Checking this will allow you to obtain more information from your visitors,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,even before you begin your chat.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If you want to go a step further
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and would like to recognize your customers
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,who are already logged in to your app or website,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and pass that information to Frshchat,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can do so by logging a login API
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that's available in the Chat Solution articles.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You can also proactively initiate conversations with your visitors
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,when they spend more than a certain amount of time on a particular page.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I'm going to have these two unchecked for now
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and save my chat settings.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here you go!
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You have your chat code snippet updated with all your customized settings.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You can then paste this on your website
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and voilà: you have your live chat set up.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Your visitors can now chat with you
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you can strt supporting them in real time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If you have any questions or comments,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,please email us at support@freshdesk.com
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or come to our website and start chatting with us.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Thank you.