1 00:00:01,520 --> 00:00:04,296 How many of us have ever seen something, 2 00:00:04,320 --> 00:00:06,880 thought that we should report it, but decided not to? 3 00:00:09,120 --> 00:00:11,136 And not that I need to see a show of hands, 4 00:00:11,160 --> 00:00:14,216 but I'm sure this has happened to someone in this room before. 5 00:00:14,240 --> 00:00:17,416 In fact, when this question was asked to a group of employees, 6 00:00:17,440 --> 00:00:20,936 46 percent of them responded by saying that they had seen something 7 00:00:20,960 --> 00:00:22,576 and decided not to report it. 8 00:00:22,600 --> 00:00:25,736 So if you raised your hand, or quietly raised your hand, 9 00:00:25,760 --> 00:00:28,056 don't feel bad, you're not alone. 10 00:00:28,080 --> 00:00:31,456 This message of if you see something to say something 11 00:00:31,480 --> 00:00:33,256 is really all around us. 12 00:00:33,280 --> 00:00:36,976 Even when driving down the highway, you see billboards like this, 13 00:00:37,000 --> 00:00:40,456 encouraging us to report crime without revealing ourselves. 14 00:00:40,480 --> 00:00:43,216 But I still feel like a lot of us are really uncomfortable 15 00:00:43,240 --> 00:00:45,416 coming forward in the name of the truth. 16 00:00:45,440 --> 00:00:48,016 I'm an accounting professor, and I do fraud research. 17 00:00:48,040 --> 00:00:52,216 And in my class, I encourage my students to come forward with information 18 00:00:52,240 --> 00:00:53,456 if they see it. 19 00:00:53,480 --> 00:00:57,216 Or in other words, encouraging my students to become whistle-blowers. 20 00:00:57,240 --> 00:01:00,296 But if I'm being completely honest with myself, 21 00:01:00,320 --> 00:01:03,936 I am really conflicted with this message that I'm sending to my students. 22 00:01:03,960 --> 00:01:05,160 And here's why. 23 00:01:06,000 --> 00:01:08,800 Whistle-blowers are under attack. 24 00:01:09,560 --> 00:01:12,760 Headline after headline shows us this. 25 00:01:13,960 --> 00:01:16,336 Many people choose not to become whistle-blowers 26 00:01:16,360 --> 00:01:18,616 due to the fear of retaliation. 27 00:01:18,640 --> 00:01:22,336 From demotions to death threats, 28 00:01:22,360 --> 00:01:24,256 to job loss -- 29 00:01:24,280 --> 00:01:26,136 perpetual job loss. 30 00:01:26,160 --> 00:01:29,536 Choosing to become a whistle-blower is an uphill battle. 31 00:01:29,560 --> 00:01:31,976 Their loyalty becomes into question. 32 00:01:32,000 --> 00:01:35,216 Their motives, their trustworthiness. 33 00:01:35,240 --> 00:01:38,976 So how can I, as a professor who really cares about her students 34 00:01:39,000 --> 00:01:41,096 encourage them to become whistle-blowers, 35 00:01:41,120 --> 00:01:43,680 when I know how the world truly feels about them? 36 00:01:44,720 --> 00:01:47,936 So, one day I was getting ready for my annual whistle-blower lecture 37 00:01:47,960 --> 00:01:49,176 with my students. 38 00:01:49,200 --> 00:01:51,336 And I was working on an article for "Forbes," 39 00:01:51,360 --> 00:01:53,856 entitled "Wells Fargo and Millennial Whistle-blowing. 40 00:01:53,880 --> 00:01:55,096 What Do We Tell Them?" 41 00:01:55,120 --> 00:01:58,176 And as I was working on this piece and reading about the case, 42 00:01:58,200 --> 00:01:59,576 I became outraged. 43 00:01:59,600 --> 00:02:03,736 And what made me angry was when I came to the fact and realized 44 00:02:03,760 --> 00:02:06,416 that the employees that tried to whistle-blow 45 00:02:06,440 --> 00:02:08,136 were actually fired. 46 00:02:08,160 --> 00:02:09,496 And it really made me think 47 00:02:09,520 --> 00:02:12,256 about the message that I was sharing with my students. 48 00:02:12,280 --> 00:02:17,096 And it made me think: What if my students had been Wells Fargo employees? 49 00:02:17,120 --> 00:02:21,256 On the one hand, if they whistle-blew, they would have gotten fired. 50 00:02:21,280 --> 00:02:22,616 But on the other hand, 51 00:02:22,640 --> 00:02:25,336 if they didn't report the frauds that they knew, 52 00:02:25,360 --> 00:02:27,696 the way current regulation is written, 53 00:02:27,720 --> 00:02:30,296 employees are held responsible 54 00:02:30,320 --> 00:02:32,616 if they knew something and didn't report it. 55 00:02:32,640 --> 00:02:35,616 So criminal prosecution is a real option. 56 00:02:35,640 --> 00:02:38,816 What's a person supposed to do with those type of odds? 57 00:02:38,840 --> 00:02:42,776 I of all people know the valuable contributions 58 00:02:42,800 --> 00:02:44,336 that whistle-blowers make. 59 00:02:44,360 --> 00:02:47,896 In fact, most frauds are discovered by them. 60 00:02:47,920 --> 00:02:50,856 Forty two percent of frauds are discovered by a whistle-blower 61 00:02:50,880 --> 00:02:52,736 in comparison to other methods, 62 00:02:52,760 --> 00:02:55,336 like measurement review and external audit. 63 00:02:55,360 --> 00:02:57,696 And when you think about some of the more classic 64 00:02:57,720 --> 00:02:59,336 or historical fraud cases, 65 00:02:59,360 --> 00:03:02,096 it always is around a whistle-blower. 66 00:03:02,120 --> 00:03:04,856 Think Watergate -- discovered by a whistle-blower. 67 00:03:04,880 --> 00:03:07,776 Think Enron -- discovered by a whistle-blower. 68 00:03:07,800 --> 00:03:12,376 And who can forget about Bernard Madoff, discovered by a whistle-blower? 69 00:03:12,400 --> 00:03:16,856 It takes a tremendous amount of courage to come forward in the name of the truth. 70 00:03:16,880 --> 00:03:19,576 But when we think about the term whistle-blower, 71 00:03:19,600 --> 00:03:23,256 we often think of some very descriptive words: 72 00:03:23,280 --> 00:03:24,480 rat, 73 00:03:25,360 --> 00:03:26,560 snake, 74 00:03:27,200 --> 00:03:28,816 traitor, 75 00:03:28,840 --> 00:03:31,216 tattletale, weasel. 76 00:03:31,240 --> 00:03:34,816 And those are the nice words, the ones I can say from the stage. 77 00:03:34,840 --> 00:03:36,256 And so when I'm not in class, 78 00:03:36,280 --> 00:03:39,176 I go around the country and I interview white-collar felons, 79 00:03:39,200 --> 00:03:41,216 whistle-blowers and victims of fraud. 80 00:03:41,240 --> 00:03:44,176 Because really I'm trying to understand what makes them tick 81 00:03:44,200 --> 00:03:46,800 and to bring those experiences back into the classroom. 82 00:03:47,680 --> 00:03:51,536 But it's my interviews with whistle-blowers that really stick with me. 83 00:03:51,560 --> 00:03:52,776 And they stick with me, 84 00:03:52,800 --> 00:03:55,096 because they make me question my own courage. 85 00:03:55,120 --> 00:03:58,976 When given the opportunity, would I actually speak up? 86 00:03:59,000 --> 00:04:01,976 And so, this is a couple stories that I want to share with you. 87 00:04:02,000 --> 00:04:03,216 This is Mary. 88 00:04:03,240 --> 00:04:06,936 Mary Willingham is the whistle-blower from the University of North Carolina 89 00:04:06,960 --> 00:04:10,136 at Chapel Hill, academic fraud case. 90 00:04:10,160 --> 00:04:13,616 And Mary was a learning specialist at the university, 91 00:04:13,640 --> 00:04:16,656 and she worked with students, primarily student athletes. 92 00:04:16,680 --> 00:04:19,375 And what she noticed, when she was working with students, 93 00:04:19,399 --> 00:04:22,136 is they were turning in term papers 94 00:04:22,160 --> 00:04:25,256 that seemed well beyond their reading levels. 95 00:04:25,280 --> 00:04:27,216 She started to ask a couple of questions 96 00:04:27,240 --> 00:04:29,256 and she found out that there was a database 97 00:04:29,280 --> 00:04:32,656 where the student athletes could retrieve papers and turn them in. 98 00:04:32,680 --> 00:04:35,136 And then she found out that some of her colleagues 99 00:04:35,160 --> 00:04:41,376 were funneling students into fake classes, just to keep them eligible to play. 100 00:04:41,400 --> 00:04:44,136 Now, when Mary found this out, she was outraged. 101 00:04:44,160 --> 00:04:47,096 And so what she tried to do was go to her direct supervisor. 102 00:04:47,120 --> 00:04:48,976 But they didn't do anything. 103 00:04:49,000 --> 00:04:52,816 And then Mary tried to go to some internal university administrators. 104 00:04:52,840 --> 00:04:54,456 And they didn't do anything. 105 00:04:54,480 --> 00:04:56,856 So, what happens when nobody listens? 106 00:04:56,880 --> 00:04:58,096 You blog. 107 00:04:58,120 --> 00:04:59,976 So Mary decided to develop a blog. 108 00:05:00,000 --> 00:05:02,656 Her blog went viral within 24 hours, 109 00:05:02,680 --> 00:05:05,176 and she was contacted by a reporter. 110 00:05:05,200 --> 00:05:07,496 Now, when she was contacted by this reporter, 111 00:05:07,520 --> 00:05:09,296 her identity was known. 112 00:05:09,320 --> 00:05:10,656 She was exposed. 113 00:05:10,680 --> 00:05:14,496 And when she was exposed, she received a demotion, 114 00:05:14,520 --> 00:05:17,560 death threats, over collegiate sports. 115 00:05:18,280 --> 00:05:22,096 Mary didn't do anything wrong. She didn't participate in the fraud. 116 00:05:22,120 --> 00:05:24,336 She really thought that she was giving voice 117 00:05:24,360 --> 00:05:26,656 to students that were voiceless. 118 00:05:26,680 --> 00:05:29,056 But her loyalty was questioned. 119 00:05:29,080 --> 00:05:31,720 Her trustworthiness and her motives. 120 00:05:33,480 --> 00:05:36,856 Now, whistle-blowing doesn't always have to end 121 00:05:36,880 --> 00:05:38,576 in demotions or death threats. 122 00:05:38,600 --> 00:05:42,536 Actually, in 2002, this was the cover of "Time" magazine, 123 00:05:42,560 --> 00:05:45,896 where we were actually honoring three brave whistle-blowers 124 00:05:45,920 --> 00:05:48,856 for their decision to come forward in the name of the truth. 125 00:05:48,880 --> 00:05:50,536 And when you look at the research, 126 00:05:50,560 --> 00:05:54,136 22 percent of whistle-blowers actually report retaliation. 127 00:05:54,160 --> 00:05:59,616 So there is a huge population of people that report and are not retaliated against 128 00:05:59,640 --> 00:06:01,160 and that gives me hope. 129 00:06:02,280 --> 00:06:03,936 So this is Kathe. 130 00:06:03,960 --> 00:06:08,376 Kathe Swanson is a retired city clerk from the city of Dixon. 131 00:06:08,400 --> 00:06:12,056 And one day, Kathe was doing her job, just like she always did, 132 00:06:12,080 --> 00:06:15,816 and she stumbled upon a pretty interesting case. 133 00:06:15,840 --> 00:06:17,696 See, Kathe was at the end of the month, 134 00:06:17,720 --> 00:06:20,496 and she was doing her treasures report for the city, 135 00:06:20,520 --> 00:06:24,576 and typically, her boss, Rita Crundwell, gave her a list of accounts and said, 136 00:06:24,600 --> 00:06:27,576 "Kathe, call the bank and get these specific accounts." 137 00:06:27,600 --> 00:06:29,256 And Kathe did her job. 138 00:06:29,280 --> 00:06:30,656 But this particular day, 139 00:06:30,680 --> 00:06:33,136 Rita was out of town, and Kathe was busy. 140 00:06:33,160 --> 00:06:38,336 She picks up the phone, she calls the bank and says, "Fax me all of the accounts." 141 00:06:38,360 --> 00:06:41,656 And when she gets the fax, she sees that there is an account 142 00:06:41,680 --> 00:06:43,816 that has some withdrawals and deposits in it 143 00:06:43,840 --> 00:06:45,296 that she did not know about. 144 00:06:45,320 --> 00:06:48,616 It was an account controlled only by Rita. 145 00:06:48,640 --> 00:06:52,616 So Kathe looked at the information, she reported it to her direct supervisor, 146 00:06:52,640 --> 00:06:54,776 which was then-mayor Burke, 147 00:06:54,800 --> 00:06:58,560 and this led into a huge investigation, a six-month investigation. 148 00:06:59,200 --> 00:07:04,216 Come to find out, Kathe's boss, Rita Crundwell, was embezzling money. 149 00:07:04,240 --> 00:07:09,456 Rita was embezzling 53 million dollars over a 20-year period, 150 00:07:09,480 --> 00:07:11,960 and Kathe just happened to stumble upon it. 151 00:07:13,080 --> 00:07:16,016 Kathe is a hero. 152 00:07:16,040 --> 00:07:17,736 And actually, I had the opportunity 153 00:07:17,760 --> 00:07:21,136 of interviewing Kathe for my documentary, "All the Queen's Horses." 154 00:07:21,160 --> 00:07:23,496 And Kathe wasn't seeking fame. 155 00:07:23,520 --> 00:07:26,976 In fact, she really didn't want to talk to me for a really long time, 156 00:07:27,000 --> 00:07:30,096 but through strategic stalking, she ended up doing the interview. 157 00:07:30,120 --> 00:07:31,256 (Laughter) 158 00:07:31,280 --> 00:07:33,496 But she was seeking fairness, not fame. 159 00:07:33,520 --> 00:07:35,136 And if it wasn't for Kathe, 160 00:07:35,160 --> 00:07:37,800 who's to say this fraud would have ever been discovered? 161 00:07:39,120 --> 00:07:41,736 So, remember that "Forbes" article I was talking about, 162 00:07:41,760 --> 00:07:43,665 that I was working on before my lecture? 163 00:07:43,689 --> 00:07:47,256 Well, I posted it and something really fantastic happened. 164 00:07:47,280 --> 00:07:51,976 I started receiving emails from whistle-blowers all over the world. 165 00:07:52,000 --> 00:07:55,576 And as I was receiving these emails and responding back to them, 166 00:07:55,600 --> 00:07:58,256 there was a common theme in the message that I received, 167 00:07:58,280 --> 00:07:59,496 and this is what it was: 168 00:07:59,520 --> 00:08:03,896 they all said this, "I blew the whistle, people really hate me now. 169 00:08:03,920 --> 00:08:06,096 I got fired, but guess what? 170 00:08:06,120 --> 00:08:09,496 I would do it all over again if I could." 171 00:08:09,520 --> 00:08:12,736 And so as I kept reading this message, all these messages, 172 00:08:12,760 --> 00:08:15,576 I wanted to think, what could I share with my students? 173 00:08:15,600 --> 00:08:19,176 And so, I pulled it all together and this is what I learned. 174 00:08:19,200 --> 00:08:22,296 It's important for us to cultivate hope. 175 00:08:22,320 --> 00:08:24,256 Whistle-blowers are hopeful. 176 00:08:24,280 --> 00:08:25,696 Despite popular belief, 177 00:08:25,720 --> 00:08:30,016 they're not all disgruntled employees that have a beef with the company. 178 00:08:30,040 --> 00:08:34,216 Their hopefulness really is what drives them to come forward. 179 00:08:34,240 --> 00:08:36,655 We also have to cultivate commitment. 180 00:08:36,679 --> 00:08:38,535 Whistle-blowers are committed. 181 00:08:38,559 --> 00:08:41,056 And it's that passion to their organization 182 00:08:41,080 --> 00:08:43,496 that makes them want to come forward. 183 00:08:43,520 --> 00:08:45,136 Whistle-blowers are humble. 184 00:08:45,160 --> 00:08:49,216 Again, they're not seeking fame, but they are seeking fairness. 185 00:08:49,240 --> 00:08:52,096 And we need to continue to cultivate bravery. 186 00:08:52,120 --> 00:08:53,696 Whistle-blowers are brave. 187 00:08:53,720 --> 00:08:57,416 Often, they underestimated 188 00:08:57,440 --> 00:09:00,056 the impact whistle-blowing had on their family, 189 00:09:00,080 --> 00:09:05,000 but what they continue to comment on is how hard it is to withhold the truth. 190 00:09:05,960 --> 00:09:08,776 With that, I want to leave you with one additional name: 191 00:09:08,800 --> 00:09:10,120 Peter Buxtun. 192 00:09:11,160 --> 00:09:17,336 Peter Buxtun was a 27-year-old employee for the US Public Health Service. 193 00:09:17,360 --> 00:09:21,296 And he was hired to interview people 194 00:09:21,320 --> 00:09:23,696 that had sexually transmitted diseases. 195 00:09:23,720 --> 00:09:25,776 And through the course of his work, 196 00:09:25,800 --> 00:09:29,736 he noticed a clinical study that was going on within the organization. 197 00:09:29,760 --> 00:09:33,856 And it was a study that was looking at the progression of untreated syphilis. 198 00:09:33,880 --> 00:09:36,656 And so, there were 600 African American males 199 00:09:36,680 --> 00:09:37,896 that were in this study. 200 00:09:37,920 --> 00:09:39,496 They were enticed into the study 201 00:09:39,520 --> 00:09:43,456 through being given free medical exams, burial insurance. 202 00:09:43,480 --> 00:09:47,176 And so, what happened through the course of this study, 203 00:09:47,200 --> 00:09:52,096 is penicillin was discovered to help treat syphilis. 204 00:09:52,120 --> 00:09:54,056 And what Peter noticed was, 205 00:09:54,080 --> 00:09:58,016 the participants in this study were not given the penicillin 206 00:09:58,040 --> 00:09:59,536 to treat their syphilis. 207 00:09:59,560 --> 00:10:01,376 And the participants didn't know. 208 00:10:01,400 --> 00:10:06,576 So similar to Mary, Peter tried to report and talk to his internal supervisors, 209 00:10:06,600 --> 00:10:08,336 but no one listened. 210 00:10:08,360 --> 00:10:10,776 And so Peter thought this was completely unfair 211 00:10:10,800 --> 00:10:12,376 and he tried to report again, 212 00:10:12,400 --> 00:10:16,056 and finally talked to a reporter -- very similar to Mary. 213 00:10:16,080 --> 00:10:20,376 And in 1972, this was the front page of the "New York Times": 214 00:10:20,400 --> 00:10:24,480 "Syphilis Victims in US Study Went Untreated for 40 Years." 215 00:10:25,640 --> 00:10:30,056 This is known to us today as the Tuskegee syphilis experiment. 216 00:10:30,080 --> 00:10:32,296 And Peter was the whistle-blower. 217 00:10:32,320 --> 00:10:36,376 What happened to the 600 men, you may wonder, the 600 original men? 218 00:10:36,400 --> 00:10:39,376 Twenty eight men died from syphilis. 219 00:10:39,400 --> 00:10:42,536 One hundred died from syphilis complications, 220 00:10:42,560 --> 00:10:44,416 forty wives were infected 221 00:10:44,440 --> 00:10:47,296 and 10 children were born with congenital syphilis. 222 00:10:47,320 --> 00:10:49,656 Who's to say what these numbers would be 223 00:10:49,680 --> 00:10:53,776 if it wasn't for the brave, courageous act of Peter? 224 00:10:53,800 --> 00:10:56,296 We're all connected to Peter, actually. 225 00:10:56,320 --> 00:10:58,896 If you know anybody that's in a clinical trial, 226 00:10:58,920 --> 00:11:02,096 the reason why we have informed consent today 227 00:11:02,120 --> 00:11:04,240 is because of Peter's courageous act. 228 00:11:05,400 --> 00:11:06,816 So let me ask you a question. 229 00:11:06,840 --> 00:11:09,736 That original question, a variation of the original question. 230 00:11:09,760 --> 00:11:12,856 How many of us have ever used the term 231 00:11:12,880 --> 00:11:15,856 snitch, rat 232 00:11:15,880 --> 00:11:17,456 tattletale, 233 00:11:17,480 --> 00:11:19,136 snake, 234 00:11:19,160 --> 00:11:20,656 weasel, 235 00:11:20,680 --> 00:11:21,880 leak? 236 00:11:22,920 --> 00:11:24,120 Anybody? 237 00:11:27,640 --> 00:11:30,696 Before you get the urge to do that again, 238 00:11:30,720 --> 00:11:32,536 I want you to think a little bit. 239 00:11:32,560 --> 00:11:36,440 It might be the Mary, the Peter, the Kathes of the world. 240 00:11:37,480 --> 00:11:40,416 You might be the person that could shape history, 241 00:11:40,440 --> 00:11:42,976 or they could be the person that shapes yours. 242 00:11:43,000 --> 00:11:44,216 Thank you. 243 00:11:44,240 --> 00:11:48,000 (Applause)