WEBVTT 00:00:01.508 --> 00:00:04.286 How many of us have ever seen something, 00:00:04.310 --> 00:00:07.328 thought that we should report it, but decided not to? 00:00:09.119 --> 00:00:11.149 And not that I need to see a show of hands, 00:00:11.173 --> 00:00:14.204 but I'm sure this has happened to someone in this room before. 00:00:14.228 --> 00:00:17.442 In fact, when this question was asked to a group of employees, 00:00:17.466 --> 00:00:20.934 46 percent of them responded by saying that they had seen something, 00:00:20.958 --> 00:00:22.569 and decided not to report it. 00:00:22.593 --> 00:00:25.720 So if you raised your hand, or quietly raised your hand, 00:00:25.744 --> 00:00:27.616 don't feel bad, you're not alone. 00:00:28.069 --> 00:00:31.458 This message of if you see something to say something 00:00:31.482 --> 00:00:33.307 is really all around us. 00:00:33.331 --> 00:00:36.982 Even when driving down the highway, you see billboards like this, 00:00:37.006 --> 00:00:40.148 encouraging us to report crime without revealing ourselves. 00:00:40.521 --> 00:00:43.259 But I still feel like a lot of us are really uncomfortable 00:00:43.283 --> 00:00:45.403 coming forward in the name of the truth. 00:00:45.427 --> 00:00:48.093 I'm an accounting professor and I do fraud research. 00:00:48.117 --> 00:00:52.204 And in my class, I encourage my students to come forward with information 00:00:52.228 --> 00:00:53.379 if they see it. 00:00:53.403 --> 00:00:57.231 Or in other words, encouraging my students to become whistle-blowers. 00:00:57.255 --> 00:01:00.381 But if I'm being completely honest with myself, 00:01:00.405 --> 00:01:03.945 I am really conflicted with this message that I'm sending to my students. 00:01:03.969 --> 00:01:05.119 And here's why. 00:01:05.958 --> 00:01:08.783 Whistle-blowers are under attack. 00:01:09.593 --> 00:01:12.680 Headline after headline shows us this. 00:01:13.966 --> 00:01:16.354 Many people choose not to become whistle-blowers 00:01:16.378 --> 00:01:18.688 due to the fear of retaliation. 00:01:18.712 --> 00:01:22.339 From demotions to death threats, 00:01:22.363 --> 00:01:24.243 to job loss -- 00:01:24.267 --> 00:01:25.783 perpetual job loss. 00:01:26.148 --> 00:01:28.958 Choosing to become a whistle-blower is an uphill battle. 00:01:29.549 --> 00:01:31.961 Their loyalty becomes into question. 00:01:31.985 --> 00:01:34.763 Their motives, their trustworthiness. 00:01:35.255 --> 00:01:38.990 So how can I, as a professor who really cares about her students, 00:01:39.014 --> 00:01:41.078 encourage them to become whistle-blowers, 00:01:41.102 --> 00:01:44.093 when I know how the world truly feels about them? 00:01:44.704 --> 00:01:47.895 So, one day I was getting ready for my annual whistle-blower lecture 00:01:47.919 --> 00:01:49.125 with my students. 00:01:49.149 --> 00:01:51.696 And I was working on an article for Forbes, entitled 00:01:51.720 --> 00:01:53.807 "Wells Fargo and Millennial Whistle-blowing. 00:01:53.831 --> 00:01:55.014 What Do We Tell Them?" 00:01:55.038 --> 00:01:58.156 And that I was working on this piece and reading about the case, 00:01:58.180 --> 00:01:59.585 I became outraged. 00:01:59.609 --> 00:02:03.744 And what made me angry was when I came to the fact and realized 00:02:03.768 --> 00:02:06.410 that the employees that tried to whistle-blow 00:02:06.434 --> 00:02:07.768 were actually fired. 00:02:08.157 --> 00:02:09.466 And it really made me think 00:02:09.490 --> 00:02:12.236 about the message that I was sharing with my students. 00:02:12.260 --> 00:02:16.809 And it made me think, what if my students had been Wells Fargo employees? 00:02:17.133 --> 00:02:21.274 On the one hand, if they whistle-blew they would have gotten fired. 00:02:21.298 --> 00:02:22.600 But on the other hand, 00:02:22.624 --> 00:02:25.330 if they didn't report the frauds that they knew, 00:02:25.354 --> 00:02:27.687 the way current regulation is written, 00:02:27.711 --> 00:02:30.307 employees are held responsible 00:02:30.331 --> 00:02:32.633 if they knew something and didn't report it. 00:02:32.657 --> 00:02:35.609 So criminal prosecution is a real option. 00:02:35.633 --> 00:02:38.805 What's a person supposed to do with those type of odds? 00:02:38.829 --> 00:02:42.789 I of all people know the valuable contributions 00:02:42.813 --> 00:02:44.345 that whistle-blowers make. 00:02:44.369 --> 00:02:47.369 In fact, most frauds are discovered by them. 00:02:47.919 --> 00:02:50.832 Forty two percent of frauds are discovered by a whistle-blower 00:02:50.856 --> 00:02:52.735 in comparison to other methods, 00:02:52.759 --> 00:02:55.355 like measurement review and external audit. 00:02:55.379 --> 00:02:57.680 And when you think about some of the more classic 00:02:57.704 --> 00:02:59.354 or historical fraud cases, 00:02:59.378 --> 00:03:02.085 it always is around a whistle-blower. 00:03:02.109 --> 00:03:04.847 Think Watergate -- discovered by a whistle-blower. 00:03:04.871 --> 00:03:07.760 Think Enron -- discovered by a whistle-blower. 00:03:07.784 --> 00:03:11.731 And who can forget about Bernard Madoff, discovered by a whistle-blower? 00:03:12.419 --> 00:03:16.521 It takes a tremendous amount of courage to come forward in the name of the truth. 00:03:16.863 --> 00:03:19.585 But when we think about the term whistle-blower, 00:03:19.609 --> 00:03:23.276 we often think of some very descriptive words: 00:03:23.300 --> 00:03:25.339 rat, 00:03:25.363 --> 00:03:27.196 snake, 00:03:27.220 --> 00:03:28.798 traitor, 00:03:28.822 --> 00:03:30.910 tattletale, weasel. 00:03:31.252 --> 00:03:34.430 And those are the nice words, the ones I can say from the stage. 00:03:34.839 --> 00:03:37.348 And so when I'm not in class, I go around the country 00:03:37.372 --> 00:03:39.188 and I interview white-collar felons, 00:03:39.212 --> 00:03:41.228 whistle-blowers and victims of fraud. 00:03:41.252 --> 00:03:44.156 Because really I'm trying to understand what makes them tick, 00:03:44.180 --> 00:03:47.061 and to bring those experiences back into the classroom. 00:03:47.688 --> 00:03:51.148 But it's my interviews with whistle-blowers that really stick with me. 00:03:51.561 --> 00:03:52.721 And they stick with me, 00:03:52.745 --> 00:03:55.109 because they make me question my own courage. 00:03:55.133 --> 00:03:58.511 When given the opportunity, would I actually speak up? 00:03:59.006 --> 00:04:01.966 And so, this is a couple stories that I want to share with you. 00:04:01.990 --> 00:04:03.149 This is Mary. 00:04:03.173 --> 00:04:06.925 Mary Willingham is the whistle-blower from the University of North Carolina 00:04:06.949 --> 00:04:09.548 at Chapel Hill, academic fraud case. 00:04:10.165 --> 00:04:13.606 And Mary was a learning specialist at the University, 00:04:13.630 --> 00:04:16.656 and she worked with students, primarily student athletes. 00:04:16.680 --> 00:04:19.356 And what she noticed, when she was working with students, 00:04:19.380 --> 00:04:22.149 is they were turning in term papers 00:04:22.173 --> 00:04:24.815 that seemed well beyond their reading levels. 00:04:25.260 --> 00:04:27.222 She started to ask a couple of questions, 00:04:27.246 --> 00:04:29.262 and she found out that there was a database 00:04:29.286 --> 00:04:32.672 where the student athletes could retrieve papers and turn them in. 00:04:32.696 --> 00:04:35.141 And then she found out that some of her colleagues 00:04:35.165 --> 00:04:40.709 were funneling students into fake classes, just to keep them eligible to play. 00:04:41.411 --> 00:04:44.117 Now, when Mary found this out, she was outraged. 00:04:44.141 --> 00:04:47.100 And so what she tried to do was go to her direct supervisor. 00:04:47.124 --> 00:04:48.490 But they didn't do anything. 00:04:48.990 --> 00:04:52.799 And then Mary tried to go to some internal University administrators. 00:04:52.823 --> 00:04:54.474 And they didn't do anything. 00:04:54.498 --> 00:04:56.839 So, what happens when nobody listens? 00:04:56.863 --> 00:04:58.045 You blog. 00:04:58.069 --> 00:04:59.958 So Mary decided to develop a blog. 00:04:59.982 --> 00:05:02.664 Her blog went viral within 24 hours, 00:05:02.688 --> 00:05:05.188 and she was contacted by a reporter. 00:05:05.212 --> 00:05:07.506 Now, when she was contacted by this reporter, 00:05:07.530 --> 00:05:09.291 her identity was known. 00:05:09.315 --> 00:05:10.672 She was exposed. 00:05:10.696 --> 00:05:14.387 And when she was exposed, she received a demotion, 00:05:14.411 --> 00:05:17.445 death threats, over collegiate sports. 00:05:18.268 --> 00:05:22.077 Mary didn't do anything wrong, she didn't participate in the fraud, 00:05:22.101 --> 00:05:24.331 she really thought that she was giving voice 00:05:24.355 --> 00:05:26.339 to students that were voiceless. 00:05:26.696 --> 00:05:28.763 But her loyalty was questioned. 00:05:29.085 --> 00:05:31.728 Her trustworthiness and her motives. 00:05:33.474 --> 00:05:36.847 Now, whistle-blowing doesn't always have to end 00:05:36.871 --> 00:05:38.577 in demotions or death threats. 00:05:38.601 --> 00:05:42.522 Actually, in 2002, this was the cover of "Time" magazine, 00:05:42.546 --> 00:05:45.879 where we were actually honoring three brave whistle-blowers, 00:05:45.903 --> 00:05:48.839 for their decision to come forward in the name of the truth. 00:05:48.863 --> 00:05:50.530 And when you look at the research, 00:05:50.554 --> 00:05:54.117 22 percent of whistle-blowers actually report retaliation. 00:05:54.141 --> 00:05:59.605 So there is a huge population of people that report and are not retaliated against 00:05:59.629 --> 00:06:01.163 and that gives me hope. 00:06:02.264 --> 00:06:03.542 So this is Kathe. 00:06:03.955 --> 00:06:07.626 Kathe Swanson is a retired city clerk from the city of Dixon. 00:06:08.415 --> 00:06:12.059 And one day, Kathe was doing her job, just like she always did, 00:06:12.083 --> 00:06:15.350 and she stumbled upon a pretty interesting case. 00:06:15.829 --> 00:06:17.709 See, Kathe was at the end of the month, 00:06:17.733 --> 00:06:20.514 and she was doing her treasures report for the city, 00:06:20.538 --> 00:06:24.578 and typically, her boss, Rita Crundwell, gave her a list of accounts and said, 00:06:24.602 --> 00:06:27.561 "Kathe, call the bank and get these specific accounts." 00:06:27.585 --> 00:06:29.260 And Kathe did her job. 00:06:29.284 --> 00:06:31.910 But this particular day, Rita was out of town 00:06:31.934 --> 00:06:33.117 and Kathe was busy. 00:06:33.141 --> 00:06:38.339 She picks up the phone, she calls the bank and says, "Fax me all of the accounts." 00:06:38.363 --> 00:06:41.673 And when she gets the fax, she sees that there is an account 00:06:41.697 --> 00:06:43.803 that has some withdrawals and deposits in it, 00:06:43.819 --> 00:06:45.307 that she did not know about. 00:06:45.331 --> 00:06:48.065 It was an account controlled only by Rita. 00:06:48.641 --> 00:06:52.680 So Kathe looked at the information, she reported it to her direct supervisor, 00:06:52.704 --> 00:06:54.760 which was then-mayor Burke, 00:06:54.784 --> 00:06:58.539 and this led into a huge investigation, a six-month investigation. 00:06:59.242 --> 00:07:03.784 Come to find out, Kathe's boss, Rita Crundwell, was embezzling money. 00:07:04.250 --> 00:07:09.438 Rita was embezzling 53 million dollars over a 20-year period, 00:07:09.462 --> 00:07:12.128 and Kathe just happened to stumble upon it. 00:07:13.120 --> 00:07:15.509 Kathe is a hero. 00:07:16.049 --> 00:07:17.740 And actually, I had the opportunity 00:07:17.764 --> 00:07:21.117 of interviewing Kathe for my documentary, "All the Queen's Horses." 00:07:21.141 --> 00:07:23.498 And Kathe wasn't seeking fame. 00:07:23.522 --> 00:07:26.990 In fact, she really didn't want to talk to me for a really long time, 00:07:27.014 --> 00:07:30.094 but through strategic stalking, she ended up doing the interview. 00:07:30.118 --> 00:07:31.270 (Laughter) 00:07:31.294 --> 00:07:33.514 But she was seeking fairness, not fame. 00:07:33.538 --> 00:07:35.125 And if it wasn't for Kathe, 00:07:35.149 --> 00:07:38.046 who's to say this fraud would have ever been discovered? 00:07:39.133 --> 00:07:41.720 So, remember that Forbes article I was talking about, 00:07:41.744 --> 00:07:43.673 that I was working on before my lecture? 00:07:43.697 --> 00:07:46.870 Well, I posted it and something really fantastic happened. 00:07:47.292 --> 00:07:51.370 I started receiving emails from whistle-blowers all over the world. 00:07:51.982 --> 00:07:55.593 And as I was receiving these emails and responding back to them, 00:07:55.617 --> 00:07:58.276 there was a common theme in the message that I received, 00:07:58.300 --> 00:07:59.506 and this is what it was: 00:07:59.530 --> 00:08:03.456 they all said this, "I blew the whistle, people really hate me now. 00:08:03.928 --> 00:08:05.795 I got fired, but guess what? 00:08:06.134 --> 00:08:08.801 I would do it all over again if I could." 00:08:09.515 --> 00:08:12.728 And so as I kept reading this message, all these messages, 00:08:12.752 --> 00:08:15.577 I wanted to think, what could I share with my students? 00:08:15.601 --> 00:08:18.712 And so, I pooled it all together and this is what I learned. 00:08:19.204 --> 00:08:21.871 It's important for us to cultivate hope. 00:08:22.300 --> 00:08:24.267 Whistle-blowers are hopeful. 00:08:24.291 --> 00:08:25.688 Despite popular belief, 00:08:25.712 --> 00:08:29.520 they're not all disgruntled employees that have a beef with the company. 00:08:30.053 --> 00:08:33.681 Their hopefulness really is what drives them to come forward. 00:08:34.244 --> 00:08:36.649 We also have to cultivate commitment. 00:08:36.673 --> 00:08:38.529 Whistle-blowers are committed. 00:08:38.553 --> 00:08:41.061 And it's that passion to their organization 00:08:41.085 --> 00:08:43.116 that makes them want to come forward. 00:08:43.506 --> 00:08:45.124 Whistle-blowers are humble. 00:08:45.148 --> 00:08:48.918 Again, they're not seeking fame, but they are seeking fairness. 00:08:49.228 --> 00:08:52.085 And we need to continue to cultivate bravery. 00:08:52.109 --> 00:08:53.712 Whistle-blowers are brave. 00:08:53.736 --> 00:08:57.410 Often, they underestimated 00:08:57.434 --> 00:09:00.069 the impact whistle-blowing had on their family, 00:09:00.093 --> 00:09:05.008 but what they contain to comment on is how hard it is to withhold the truth. 00:09:05.977 --> 00:09:08.795 With that, I want to leave you with one additional name: 00:09:08.819 --> 00:09:10.135 Peter Buxtun. 00:09:11.168 --> 00:09:16.869 Peter Buxtun was a 27-year-old employee for the US Public Health Service. 00:09:17.359 --> 00:09:21.299 And he was hired to interview people 00:09:21.323 --> 00:09:23.701 that had sexually transmitted diseases. 00:09:23.725 --> 00:09:27.249 And through the course of his work, he noticed a clinical study 00:09:27.273 --> 00:09:29.344 that was going on within the organization. 00:09:29.773 --> 00:09:33.439 And it was a study that was looking at the progression of untreated syphilis. 00:09:33.868 --> 00:09:36.649 And so, there were 600 African American males 00:09:36.673 --> 00:09:37.839 that were in this study, 00:09:37.863 --> 00:09:40.871 they were enticed into the study through being given 00:09:40.895 --> 00:09:43.474 free medical exams, burial insurance. 00:09:43.498 --> 00:09:47.156 And so, what happened through the course of this study, 00:09:47.180 --> 00:09:51.576 is penicillin was discovered to help treat syphilis. 00:09:52.100 --> 00:09:54.050 And what Peter noticed was, 00:09:54.074 --> 00:09:58.022 the participants in this study were not given the penicillin 00:09:58.046 --> 00:09:59.537 to treat their syphilis. 00:09:59.561 --> 00:10:01.363 And the participants didn't know. 00:10:01.387 --> 00:10:06.587 So similar to Mary, Peter tried to report and talk to his internal supervisors, 00:10:06.611 --> 00:10:07.912 but no one listened. 00:10:08.341 --> 00:10:10.778 And so Peter thought this was completely unfair, 00:10:10.802 --> 00:10:12.395 and he tried to report again, 00:10:12.419 --> 00:10:15.585 and finally talked to a reporter -- very similar to Mary. 00:10:16.069 --> 00:10:20.379 And in 1972, this was the front page of The New York Times: 00:10:20.403 --> 00:10:24.489 "Syphilis Victims in US Study Went Untreated for 40 Years." 00:10:25.625 --> 00:10:30.069 This is known to us today as the Tuskegee syphilis experiment. 00:10:30.093 --> 00:10:32.315 And Peter was the whistle-blower. 00:10:32.339 --> 00:10:35.797 What happened to the 600 men, you may wonder, the 600 original men? 00:10:36.395 --> 00:10:38.795 Twenty eight men dies from syphilis. 00:10:39.387 --> 00:10:42.522 One hundred died from syphilis complications, 00:10:42.546 --> 00:10:44.418 forty wives were infected 00:10:44.442 --> 00:10:47.279 and 10 children were born with congenital syphilis. 00:10:47.303 --> 00:10:49.644 Who's to say what these numbers would be 00:10:49.668 --> 00:10:53.083 if it wasn't for the brave, courageous act of Peter? 00:10:53.819 --> 00:10:56.291 We're all connected to Peter, actually. 00:10:56.315 --> 00:10:58.903 If you know anybody that's in a clinical trial, 00:10:58.927 --> 00:11:02.077 the reason why we have informed consent today 00:11:02.101 --> 00:11:04.236 is because of Peter's courageous act. 00:11:05.401 --> 00:11:06.830 So let me ask you a question. 00:11:06.854 --> 00:11:09.727 That original question, a variation of the original question. 00:11:09.751 --> 00:11:12.846 How many of us have ever used the term 00:11:12.870 --> 00:11:15.839 snitch, rat 00:11:15.863 --> 00:11:17.458 tattletale, 00:11:17.482 --> 00:11:19.133 snake, 00:11:19.157 --> 00:11:20.641 weasel, 00:11:20.665 --> 00:11:21.815 leak? 00:11:22.919 --> 00:11:24.069 Anybody? 00:11:27.680 --> 00:11:30.715 Before you get the urge to do that again, 00:11:30.739 --> 00:11:32.524 I want you to think a little bit. 00:11:32.548 --> 00:11:36.458 It might be the Mary, the Peter, the Kathys of the world. 00:11:37.493 --> 00:11:40.397 You might be the person that could shape history, 00:11:40.421 --> 00:11:42.968 or they could be the person that shapes yours. 00:11:42.992 --> 00:11:44.173 Thank you. 00:11:44.197 --> 00:11:47.668 (Applause)