1 00:00:01,508 --> 00:00:04,286 How many of us have ever seen something, 2 00:00:04,310 --> 00:00:07,328 thought that we should report it, but decided not to? 3 00:00:09,119 --> 00:00:11,149 And not that I need to see a show of hands, 4 00:00:11,173 --> 00:00:14,204 but I'm sure this has happened to someone in this room before. 5 00:00:14,228 --> 00:00:17,442 In fact, when this question was asked to a group of employees, 6 00:00:17,466 --> 00:00:20,934 46 percent of them responded by saying that they had seen something, 7 00:00:20,958 --> 00:00:22,569 and decided not to report it. 8 00:00:22,593 --> 00:00:25,720 So if you raised your hand, or quietly raised your hand, 9 00:00:25,744 --> 00:00:27,616 don't feel bad, you're not alone. 10 00:00:28,069 --> 00:00:31,458 This message of if you see something to say something 11 00:00:31,482 --> 00:00:33,307 is really all around us. 12 00:00:33,331 --> 00:00:36,982 Even when driving down the highway, you see billboards like this, 13 00:00:37,006 --> 00:00:40,148 encouraging us to report crime without revealing ourselves. 14 00:00:40,521 --> 00:00:43,259 But I still feel like a lot of us are really uncomfortable 15 00:00:43,283 --> 00:00:45,403 coming forward in the name of the truth. 16 00:00:45,427 --> 00:00:48,093 I'm an accounting professor and I do fraud research. 17 00:00:48,117 --> 00:00:52,204 And in my class, I encourage my students to come forward with information 18 00:00:52,228 --> 00:00:53,379 if they see it. 19 00:00:53,403 --> 00:00:57,231 Or in other words, encouraging my students to become whistle-blowers. 20 00:00:57,255 --> 00:01:00,381 But if I'm being completely honest with myself, 21 00:01:00,405 --> 00:01:03,945 I am really conflicted with this message that I'm sending to my students. 22 00:01:03,969 --> 00:01:05,119 And here's why. 23 00:01:05,958 --> 00:01:08,783 Whistle-blowers are under attack. 24 00:01:09,593 --> 00:01:12,680 Headline after headline shows us this. 25 00:01:13,966 --> 00:01:16,354 Many people choose not to become whistle-blowers 26 00:01:16,378 --> 00:01:18,688 due to the fear of retaliation. 27 00:01:18,712 --> 00:01:22,339 From demotions to death threats, 28 00:01:22,363 --> 00:01:24,243 to job loss -- 29 00:01:24,267 --> 00:01:25,783 perpetual job loss. 30 00:01:26,148 --> 00:01:28,958 Choosing to become a whistle-blower is an uphill battle. 31 00:01:29,549 --> 00:01:31,961 Their loyalty becomes into question. 32 00:01:31,985 --> 00:01:34,763 Their motives, their trustworthiness. 33 00:01:35,255 --> 00:01:38,990 So how can I, as a professor who really cares about her students, 34 00:01:39,014 --> 00:01:41,078 encourage them to become whistle-blowers, 35 00:01:41,102 --> 00:01:44,093 when I know how the world truly feels about them? 36 00:01:44,704 --> 00:01:47,895 So, one day I was getting ready for my annual whistle-blower lecture 37 00:01:47,919 --> 00:01:49,125 with my students. 38 00:01:49,149 --> 00:01:51,696 And I was working on an article for Forbes, entitled 39 00:01:51,720 --> 00:01:53,807 "Wells Fargo and Millennial Whistle-blowing. 40 00:01:53,831 --> 00:01:55,014 What Do We Tell Them?" 41 00:01:55,038 --> 00:01:58,156 And that I was working on this piece and reading about the case, 42 00:01:58,180 --> 00:01:59,585 I became outraged. 43 00:01:59,609 --> 00:02:03,744 And what made me angry was when I came to the fact and realized 44 00:02:03,768 --> 00:02:06,410 that the employees that tried to whistle-blow 45 00:02:06,434 --> 00:02:07,768 were actually fired. 46 00:02:08,157 --> 00:02:09,466 And it really made me think 47 00:02:09,490 --> 00:02:12,236 about the message that I was sharing with my students. 48 00:02:12,260 --> 00:02:16,809 And it made me think, what if my students had been Wells Fargo employees? 49 00:02:17,133 --> 00:02:21,274 On the one hand, if they whistle-blew they would have gotten fired. 50 00:02:21,298 --> 00:02:22,600 But on the other hand, 51 00:02:22,624 --> 00:02:25,330 if they didn't report the frauds that they knew, 52 00:02:25,354 --> 00:02:27,687 the way current regulation is written, 53 00:02:27,711 --> 00:02:30,307 employees are held responsible 54 00:02:30,331 --> 00:02:32,633 if they knew something and didn't report it. 55 00:02:32,657 --> 00:02:35,609 So criminal prosecution is a real option. 56 00:02:35,633 --> 00:02:38,805 What's a person supposed to do with those type of odds? 57 00:02:38,829 --> 00:02:42,789 I of all people know the valuable contributions 58 00:02:42,813 --> 00:02:44,345 that whistle-blowers make. 59 00:02:44,369 --> 00:02:47,369 In fact, most frauds are discovered by them. 60 00:02:47,919 --> 00:02:50,832 Forty two percent of frauds are discovered by a whistle-blower 61 00:02:50,856 --> 00:02:52,735 in comparison to other methods, 62 00:02:52,759 --> 00:02:55,355 like measurement review and external audit. 63 00:02:55,379 --> 00:02:57,680 And when you think about some of the more classic 64 00:02:57,704 --> 00:02:59,354 or historical fraud cases, 65 00:02:59,378 --> 00:03:02,085 it always is around a whistle-blower. 66 00:03:02,109 --> 00:03:04,847 Think Watergate -- discovered by a whistle-blower. 67 00:03:04,871 --> 00:03:07,760 Think Enron -- discovered by a whistle-blower. 68 00:03:07,784 --> 00:03:11,731 And who can forget about Bernard Madoff, discovered by a whistle-blower? 69 00:03:12,419 --> 00:03:16,521 It takes a tremendous amount of courage to come forward in the name of the truth. 70 00:03:16,863 --> 00:03:19,585 But when we think about the term whistle-blower, 71 00:03:19,609 --> 00:03:23,276 we often think of some very descriptive words: 72 00:03:23,300 --> 00:03:25,339 rat, 73 00:03:25,363 --> 00:03:27,196 snake, 74 00:03:27,220 --> 00:03:28,798 traitor, 75 00:03:28,822 --> 00:03:30,910 tattletale, weasel. 76 00:03:31,252 --> 00:03:34,430 And those are the nice words, the ones I can say from the stage. 77 00:03:34,839 --> 00:03:37,348 And so when I'm not in class, I go around the country 78 00:03:37,372 --> 00:03:39,188 and I interview white-collar felons, 79 00:03:39,212 --> 00:03:41,228 whistle-blowers and victims of fraud. 80 00:03:41,252 --> 00:03:44,156 Because really I'm trying to understand what makes them tick, 81 00:03:44,180 --> 00:03:47,061 and to bring those experiences back into the classroom. 82 00:03:47,688 --> 00:03:51,148 But it's my interviews with whistle-blowers that really stick with me. 83 00:03:51,561 --> 00:03:52,721 And they stick with me, 84 00:03:52,745 --> 00:03:55,109 because they make me question my own courage. 85 00:03:55,133 --> 00:03:58,511 When given the opportunity, would I actually speak up? 86 00:03:59,006 --> 00:04:01,966 And so, this is a couple stories that I want to share with you. 87 00:04:01,990 --> 00:04:03,149 This is Mary. 88 00:04:03,173 --> 00:04:06,925 Mary Willingham is the whistle-blower from the University of North Carolina 89 00:04:06,949 --> 00:04:09,548 at Chapel Hill, academic fraud case. 90 00:04:10,165 --> 00:04:13,606 And Mary was a learning specialist at the University, 91 00:04:13,630 --> 00:04:16,656 and she worked with students, primarily student athletes. 92 00:04:16,680 --> 00:04:19,356 And what she noticed, when she was working with students, 93 00:04:19,380 --> 00:04:22,149 is they were turning in term papers 94 00:04:22,173 --> 00:04:24,815 that seemed well beyond their reading levels. 95 00:04:25,260 --> 00:04:27,222 She started to ask a couple of questions, 96 00:04:27,246 --> 00:04:29,262 and she found out that there was a database 97 00:04:29,286 --> 00:04:32,672 where the student athletes could retrieve papers and turn them in. 98 00:04:32,696 --> 00:04:35,141 And then she found out that some of her colleagues 99 00:04:35,165 --> 00:04:40,709 were funneling students into fake classes, just to keep them eligible to play. 100 00:04:41,411 --> 00:04:44,117 Now, when Mary found this out, she was outraged. 101 00:04:44,141 --> 00:04:47,100 And so what she tried to do was go to her direct supervisor. 102 00:04:47,124 --> 00:04:48,490 But they didn't do anything. 103 00:04:48,990 --> 00:04:52,799 And then Mary tried to go to some internal University administrators. 104 00:04:52,823 --> 00:04:54,474 And they didn't do anything. 105 00:04:54,498 --> 00:04:56,839 So, what happens when nobody listens? 106 00:04:56,863 --> 00:04:58,045 You blog. 107 00:04:58,069 --> 00:04:59,958 So Mary decided to develop a blog. 108 00:04:59,982 --> 00:05:02,664 Her blog went viral within 24 hours, 109 00:05:02,688 --> 00:05:05,188 and she was contacted by a reporter. 110 00:05:05,212 --> 00:05:07,506 Now, when she was contacted by this reporter, 111 00:05:07,530 --> 00:05:09,291 her identity was known. 112 00:05:09,315 --> 00:05:10,672 She was exposed. 113 00:05:10,696 --> 00:05:14,387 And when she was exposed, she received a demotion, 114 00:05:14,411 --> 00:05:17,445 death threats, over collegiate sports. 115 00:05:18,268 --> 00:05:22,077 Mary didn't do anything wrong, she didn't participate in the fraud, 116 00:05:22,101 --> 00:05:24,331 she really thought that she was giving voice 117 00:05:24,355 --> 00:05:26,339 to students that were voiceless. 118 00:05:26,696 --> 00:05:28,763 But her loyalty was questioned. 119 00:05:29,085 --> 00:05:31,728 Her trustworthiness and her motives. 120 00:05:33,474 --> 00:05:36,847 Now, whistle-blowing doesn't always have to end 121 00:05:36,871 --> 00:05:38,577 in demotions or death threats. 122 00:05:38,601 --> 00:05:42,522 Actually, in 2002, this was the cover of "Time" magazine, 123 00:05:42,546 --> 00:05:45,879 where we were actually honoring three brave whistle-blowers, 124 00:05:45,903 --> 00:05:48,839 for their decision to come forward in the name of the truth. 125 00:05:48,863 --> 00:05:50,530 And when you look at the research, 126 00:05:50,554 --> 00:05:54,117 22 percent of whistle-blowers actually report retaliation. 127 00:05:54,141 --> 00:05:59,605 So there is a huge population of people that report and are not retaliated against 128 00:05:59,629 --> 00:06:01,163 and that gives me hope. 129 00:06:02,264 --> 00:06:03,542 So this is Kathe. 130 00:06:03,955 --> 00:06:07,626 Kathe Swanson is a retired city clerk from the city of Dixon. 131 00:06:08,415 --> 00:06:12,059 And one day, Kathe was doing her job, just like she always did, 132 00:06:12,083 --> 00:06:15,350 and she stumbled upon a pretty interesting case. 133 00:06:15,829 --> 00:06:17,709 See, Kathe was at the end of the month, 134 00:06:17,733 --> 00:06:20,514 and she was doing her treasures report for the city, 135 00:06:20,538 --> 00:06:24,578 and typically, her boss, Rita Crundwell, gave her a list of accounts and said, 136 00:06:24,602 --> 00:06:27,561 "Kathe, call the bank and get these specific accounts." 137 00:06:27,585 --> 00:06:29,260 And Kathe did her job. 138 00:06:29,284 --> 00:06:31,910 But this particular day, Rita was out of town 139 00:06:31,934 --> 00:06:33,117 and Kathe was busy. 140 00:06:33,141 --> 00:06:38,339 She picks up the phone, she calls the bank and says, "Fax me all of the accounts." 141 00:06:38,363 --> 00:06:41,673 And when she gets the fax, she sees that there is an account 142 00:06:41,697 --> 00:06:43,803 that has some withdrawals and deposits in it, 143 00:06:43,819 --> 00:06:45,307 that she did not know about. 144 00:06:45,331 --> 00:06:48,065 It was an account controlled only by Rita. 145 00:06:48,641 --> 00:06:52,680 So Kathe looked at the information, she reported it to her direct supervisor, 146 00:06:52,704 --> 00:06:54,760 which was then-mayor Burke, 147 00:06:54,784 --> 00:06:58,539 and this led into a huge investigation, a six-month investigation. 148 00:06:59,242 --> 00:07:03,784 Come to find out, Kathe's boss, Rita Crundwell, was embezzling money. 149 00:07:04,250 --> 00:07:09,438 Rita was embezzling 53 million dollars over a 20-year period, 150 00:07:09,462 --> 00:07:12,128 and Kathe just happened to stumble upon it. 151 00:07:13,120 --> 00:07:15,509 Kathe is a hero. 152 00:07:16,049 --> 00:07:17,740 And actually, I had the opportunity 153 00:07:17,764 --> 00:07:21,117 of interviewing Kathe for my documentary, "All the Queen's Horses." 154 00:07:21,141 --> 00:07:23,498 And Kathe wasn't seeking fame. 155 00:07:23,522 --> 00:07:26,990 In fact, she really didn't want to talk to me for a really long time, 156 00:07:27,014 --> 00:07:30,094 but through strategic stalking, she ended up doing the interview. 157 00:07:30,118 --> 00:07:31,270 (Laughter) 158 00:07:31,294 --> 00:07:33,514 But she was seeking fairness, not fame. 159 00:07:33,538 --> 00:07:35,125 And if it wasn't for Kathe, 160 00:07:35,149 --> 00:07:38,046 who's to say this fraud would have ever been discovered? 161 00:07:39,133 --> 00:07:41,720 So, remember that Forbes article I was talking about, 162 00:07:41,744 --> 00:07:43,673 that I was working on before my lecture? 163 00:07:43,697 --> 00:07:46,870 Well, I posted it and something really fantastic happened. 164 00:07:47,292 --> 00:07:51,370 I started receiving emails from whistle-blowers all over the world. 165 00:07:51,982 --> 00:07:55,593 And as I was receiving these emails and responding back to them, 166 00:07:55,617 --> 00:07:58,276 there was a common theme in the message that I received, 167 00:07:58,300 --> 00:07:59,506 and this is what it was: 168 00:07:59,530 --> 00:08:03,456 they all said this, "I blew the whistle, people really hate me now. 169 00:08:03,928 --> 00:08:05,795 I got fired, but guess what? 170 00:08:06,134 --> 00:08:08,801 I would do it all over again if I could." 171 00:08:09,515 --> 00:08:12,728 And so as I kept reading this message, all these messages, 172 00:08:12,752 --> 00:08:15,577 I wanted to think, what could I share with my students? 173 00:08:15,601 --> 00:08:18,712 And so, I pooled it all together and this is what I learned. 174 00:08:19,204 --> 00:08:21,871 It's important for us to cultivate hope. 175 00:08:22,300 --> 00:08:24,267 Whistle-blowers are hopeful. 176 00:08:24,291 --> 00:08:25,688 Despite popular belief, 177 00:08:25,712 --> 00:08:29,520 they're not all disgruntled employees that have a beef with the company. 178 00:08:30,053 --> 00:08:33,681 Their hopefulness really is what drives them to come forward. 179 00:08:34,244 --> 00:08:36,649 We also have to cultivate commitment. 180 00:08:36,673 --> 00:08:38,529 Whistle-blowers are committed. 181 00:08:38,553 --> 00:08:41,061 And it's that passion to their organization 182 00:08:41,085 --> 00:08:43,116 that makes them want to come forward. 183 00:08:43,506 --> 00:08:45,124 Whistle-blowers are humble. 184 00:08:45,148 --> 00:08:48,918 Again, they're not seeking fame, but they are seeking fairness. 185 00:08:49,228 --> 00:08:52,085 And we need to continue to cultivate bravery. 186 00:08:52,109 --> 00:08:53,712 Whistle-blowers are brave. 187 00:08:53,736 --> 00:08:57,410 Often, they underestimated 188 00:08:57,434 --> 00:09:00,069 the impact whistle-blowing had on their family, 189 00:09:00,093 --> 00:09:05,008 but what they contain to comment on is how hard it is to withhold the truth. 190 00:09:05,977 --> 00:09:08,795 With that, I want to leave you with one additional name: 191 00:09:08,819 --> 00:09:10,135 Peter Buxtun. 192 00:09:11,168 --> 00:09:16,869 Peter Buxtun was a 27-year-old employee for the US Public Health Service. 193 00:09:17,359 --> 00:09:21,299 And he was hired to interview people 194 00:09:21,323 --> 00:09:23,701 that had sexually transmitted diseases. 195 00:09:23,725 --> 00:09:27,249 And through the course of his work, he noticed a clinical study 196 00:09:27,273 --> 00:09:29,344 that was going on within the organization. 197 00:09:29,773 --> 00:09:33,439 And it was a study that was looking at the progression of untreated syphilis. 198 00:09:33,868 --> 00:09:36,649 And so, there were 600 African American males 199 00:09:36,673 --> 00:09:37,839 that were in this study, 200 00:09:37,863 --> 00:09:40,871 they were enticed into the study through being given 201 00:09:40,895 --> 00:09:43,474 free medical exams, burial insurance. 202 00:09:43,498 --> 00:09:47,156 And so, what happened through the course of this study, 203 00:09:47,180 --> 00:09:51,576 is penicillin was discovered to help treat syphilis. 204 00:09:52,100 --> 00:09:54,050 And what Peter noticed was, 205 00:09:54,074 --> 00:09:58,022 the participants in this study were not given the penicillin 206 00:09:58,046 --> 00:09:59,537 to treat their syphilis. 207 00:09:59,561 --> 00:10:01,363 And the participants didn't know. 208 00:10:01,387 --> 00:10:06,587 So similar to Mary, Peter tried to report and talk to his internal supervisors, 209 00:10:06,611 --> 00:10:07,912 but no one listened. 210 00:10:08,341 --> 00:10:10,778 And so Peter thought this was completely unfair, 211 00:10:10,802 --> 00:10:12,395 and he tried to report again, 212 00:10:12,419 --> 00:10:15,585 and finally talked to a reporter -- very similar to Mary. 213 00:10:16,069 --> 00:10:20,379 And in 1972, this was the front page of The New York Times: 214 00:10:20,403 --> 00:10:24,489 "Syphilis Victims in US Study Went Untreated for 40 Years." 215 00:10:25,625 --> 00:10:30,069 This is known to us today as the Tuskegee syphilis experiment. 216 00:10:30,093 --> 00:10:32,315 And Peter was the whistle-blower. 217 00:10:32,339 --> 00:10:35,797 What happened to the 600 men, you may wonder, the 600 original men? 218 00:10:36,395 --> 00:10:38,795 Twenty eight men dies from syphilis. 219 00:10:39,387 --> 00:10:42,522 One hundred died from syphilis complications, 220 00:10:42,546 --> 00:10:44,418 forty wives were infected 221 00:10:44,442 --> 00:10:47,279 and 10 children were born with congenital syphilis. 222 00:10:47,303 --> 00:10:49,644 Who's to say what these numbers would be 223 00:10:49,668 --> 00:10:53,083 if it wasn't for the brave, courageous act of Peter? 224 00:10:53,819 --> 00:10:56,291 We're all connected to Peter, actually. 225 00:10:56,315 --> 00:10:58,903 If you know anybody that's in a clinical trial, 226 00:10:58,927 --> 00:11:02,077 the reason why we have informed consent today 227 00:11:02,101 --> 00:11:04,236 is because of Peter's courageous act. 228 00:11:05,401 --> 00:11:06,830 So let me ask you a question. 229 00:11:06,854 --> 00:11:09,727 That original question, a variation of the original question. 230 00:11:09,751 --> 00:11:12,846 How many of us have ever used the term 231 00:11:12,870 --> 00:11:15,839 snitch, rat 232 00:11:15,863 --> 00:11:17,458 tattletale, 233 00:11:17,482 --> 00:11:19,133 snake, 234 00:11:19,157 --> 00:11:20,641 weasel, 235 00:11:20,665 --> 00:11:21,815 leak? 236 00:11:22,919 --> 00:11:24,069 Anybody? 237 00:11:27,680 --> 00:11:30,715 Before you get the urge to do that again, 238 00:11:30,739 --> 00:11:32,524 I want you to think a little bit. 239 00:11:32,548 --> 00:11:36,458 It might be the Mary, the Peter, the Kathys of the world. 240 00:11:37,493 --> 00:11:40,397 You might be the person that could shape history, 241 00:11:40,421 --> 00:11:42,968 or they could be the person that shapes yours. 242 00:11:42,992 --> 00:11:44,173 Thank you. 243 00:11:44,197 --> 00:11:47,668 (Applause)