WEBVTT 00:00:12.125 --> 00:00:14.626 Have you ever been in a class 00:00:14.626 --> 00:00:18.905 that was so boring that you fell asleep 00:00:18.906 --> 00:00:22.176 and started to dream about happiness and milkshakes? 00:00:22.177 --> 00:00:23.397 (Laughter) 00:00:23.398 --> 00:00:28.000 Only to be woken up by a professor reading slides to you? 00:00:28.987 --> 00:00:32.103 I'm here to tell you that when you enter the corporate world, 00:00:32.104 --> 00:00:33.729 it doesn't get any better. 00:00:33.730 --> 00:00:35.092 (Laughter) 00:00:35.093 --> 00:00:37.612 But the good news is that it can. 00:00:37.613 --> 00:00:39.887 The problem with people in the corporate world 00:00:39.888 --> 00:00:42.297 is sometimes they're so focused on the bottom line 00:00:42.298 --> 00:00:45.242 that they just focus in on efficiency. 00:00:45.243 --> 00:00:48.994 And I love efficiency, I'm an engineer, I'm obsessed with it. 00:00:48.995 --> 00:00:51.186 In fact, I was even born three weeks early 00:00:51.187 --> 00:00:53.857 because apparently, even in the womb, 00:00:53.858 --> 00:00:56.554 I said: "I'm ready to go right now!" 00:00:56.555 --> 00:00:57.778 (Laughter) 00:00:57.779 --> 00:01:00.691 But the problem is that just because something is efficient, 00:01:00.692 --> 00:01:02.716 it doesn't mean that it's effective. 00:01:02.717 --> 00:01:04.425 Just because something saves time, 00:01:04.426 --> 00:01:06.823 it doesn't mean that it actually gets results. 00:01:07.313 --> 00:01:10.836 And if you're thinking: "Why should I believe you, skinny Hugh Jackman?" 00:01:10.837 --> 00:01:13.146 (Laughter) 00:01:15.172 --> 00:01:18.494 First of all, you don't have to remind me that I'm skinny. 00:01:18.495 --> 00:01:21.787 I've been skinny my entire life, I was born 8.3 pounds 00:01:21.788 --> 00:01:24.075 and then stayed that way till I was 15 years old. 00:01:24.076 --> 00:01:25.835 (Laughter) 00:01:25.836 --> 00:01:28.690 But second, it's because I've actually been there. 00:01:28.691 --> 00:01:31.321 The summer between my junior and senior year of college, 00:01:31.322 --> 00:01:33.979 I interned at Procter & Gamble in Cincinnati. 00:01:34.509 --> 00:01:37.907 At the end of the summer, I had to give a presentation to a review board 00:01:37.908 --> 00:01:39.245 that would ultimately decide 00:01:39.246 --> 00:01:42.176 whether or not I could get hired full-time at the company. 00:01:42.646 --> 00:01:46.632 I slaved over a presentation that I ended up thinking was killer. 00:01:47.282 --> 00:01:50.271 Killer because it was going to bore them to death. 00:01:51.221 --> 00:01:52.803 The night before my presentation, 00:01:52.804 --> 00:01:55.889 I decided that I needed to change everything. 00:01:55.890 --> 00:01:59.317 And so the single most important presentation I'd ever given in my life 00:01:59.318 --> 00:02:01.093 started with this slide. 00:02:01.773 --> 00:02:04.528 (Laughter) 00:02:05.966 --> 00:02:08.365 I can tell you from personal experience 00:02:08.366 --> 00:02:14.017 that creating an entire presentation in Microsoft Paint is not very efficient. 00:02:14.018 --> 00:02:15.697 (Laughter) 00:02:15.698 --> 00:02:18.658 But it does get people to pay attention. 00:02:18.659 --> 00:02:22.291 My presentation ended with what I think was my greatest masterpiece 00:02:23.101 --> 00:02:25.666 (Laughter) 00:02:25.667 --> 00:02:31.034 an 'M.C. Escher meets Keith Haring'-style drawing of the review board that day. 00:02:31.035 --> 00:02:34.707 And yes, those are visually accurate stick figures 00:02:34.708 --> 00:02:35.737 (Laughter) 00:02:35.738 --> 00:02:39.450 of each one of the senior leaders that was going to decide my fate. 00:02:40.270 --> 00:02:43.504 After I delivered my presentation, I talked with each of the people, 00:02:43.505 --> 00:02:45.896 and one of the associate directors pulled me aside: 00:02:45.896 --> 00:02:48.022 "You know, you're pretty good at PowerPoint." 00:02:48.023 --> 00:02:49.164 (Laughter) 00:02:49.165 --> 00:02:51.649 I said: "I'd like to think that I excel at it." 00:02:51.650 --> 00:02:54.166 (Laughter) 00:02:54.167 --> 00:02:56.709 He was like: "Was that a Microsoft Office pun?" 00:02:56.719 --> 00:02:57.751 (Laughter) 00:02:57.752 --> 00:02:58.835 I replied: "Word." 00:02:58.872 --> 00:03:00.407 (Laughter) 00:03:02.017 --> 00:03:04.626 Two days later, I found out I got the job. 00:03:06.444 --> 00:03:09.688 I'd never really realized that most people think 00:03:09.689 --> 00:03:13.489 that humor and work are at the opposite ends of the spectrum. 00:03:13.501 --> 00:03:15.524 To reference Animaniacs, 00:03:15.525 --> 00:03:19.444 people think that humor is Pinky and work is the Brain. 00:03:19.445 --> 00:03:21.891 In reality, you need to bring both of them together 00:03:21.892 --> 00:03:24.290 in order to actually try to take over the world. 00:03:24.291 --> 00:03:26.019 Because people who use humor at work 00:03:26.020 --> 00:03:30.204 are more productive, less stressed, paid more and happier, 00:03:30.205 --> 00:03:33.906 which is something that I never learned in any one of my college classes. 00:03:33.907 --> 00:03:36.974 Because our classes teach us the skills we need to do a job, 00:03:36.975 --> 00:03:41.691 but no one really teaches you the skills that you need to enjoy that job. 00:03:41.692 --> 00:03:45.054 And it turns out, as Americans, we are not very good at it. 00:03:45.055 --> 00:03:48.847 83% of Americans feel stressed out at work. 00:03:49.457 --> 00:03:53.666 55% of Americans are unsatisfied with their jobs, 00:03:53.667 --> 00:03:57.192 and 47% of Americans struggle to stay happy. 00:03:57.193 --> 00:03:59.271 Of course, it's even worse in Disney world 00:03:59.272 --> 00:04:02.331 where statistically, only 1 out of 7 dwarfs are happy. 00:04:02.332 --> 00:04:04.066 (Laughter) 00:04:06.156 --> 00:04:10.568 But still, 1 out of 2 people was still pretty scary. 00:04:11.308 --> 00:04:13.080 A few years after my internship, 00:04:13.081 --> 00:04:16.240 I was working at Procter & Gamble in New York City. 00:04:16.241 --> 00:04:18.880 I was promoted from analyst to project manager, 00:04:18.882 --> 00:04:21.969 and I still used humor in the workplace. 00:04:21.970 --> 00:04:25.280 I was a project manager, I got to name my projects whatever I wanted. 00:04:25.281 --> 00:04:27.744 So instead of the standard "Retail Sales 2.0", 00:04:27.751 --> 00:04:30.572 I named them things like "Project Awesomization". 00:04:30.573 --> 00:04:31.573 (Laughter) 00:04:31.427 --> 00:04:33.792 I also taught improv to all of my team members 00:04:33.793 --> 00:04:36.540 so that they can improve their leadership skills 00:04:36.541 --> 00:04:39.669 and start to brainstorm and think faster on their feet. 00:04:39.670 --> 00:04:41.935 Whenever someone new would join my team, 00:04:41.936 --> 00:04:45.334 I'd have them fill out a personality assessment like Myers-Briggs 00:04:45.335 --> 00:04:48.199 or more importantly, "Which Star Wars character are you?" 00:04:48.200 --> 00:04:49.825 (Laughter) 00:04:49.834 --> 00:04:53.154 If you're wondering, I'm an INTJ R2-D2 00:04:53.155 --> 00:04:54.239 (Laughter) 00:04:54.240 --> 00:04:55.907 a shock to none of you. 00:04:55.908 --> 00:04:57.443 (Laughter) 00:04:57.444 --> 00:05:00.169 But after one of my weekly status meetings, 00:05:00.170 --> 00:05:04.085 one of my co-workers came up to me - it was Sarah, a.k.a. Ewok - 00:05:04.086 --> 00:05:06.443 (Laughter) 00:05:06.444 --> 00:05:09.366 and Sarah was like, "Drew, I just want to thank you." 00:05:09.367 --> 00:05:13.721 I had no idea what she was talking about, so, of course, I said, "It's about time." 00:05:13.722 --> 00:05:14.936 (Laughter) 00:05:14.937 --> 00:05:16.643 "Why are you thanking me?" 00:05:16.644 --> 00:05:19.821 She said, "That is because of this project, it's been fun." 00:05:19.822 --> 00:05:23.115 I was, "Finally! Someone else who appreciates the joy 00:05:23.125 --> 00:05:26.250 of Bayesian probability and predictive analytics." 00:05:26.832 --> 00:05:29.472 She was like, "What are you talking about? (Laughter) 00:05:29.473 --> 00:05:33.095 No, not the project itself, but they way that you managed it. 00:05:33.096 --> 00:05:35.034 Before I joined Project Awesomization, 00:05:35.035 --> 00:05:37.908 I was thinking about quitting because I was so stressed out. 00:05:37.909 --> 00:05:42.414 But then I joined your team, and it was different because we had fun. 00:05:42.415 --> 00:05:46.012 And somewhere along the way, I realized that no one told you to use humor, 00:05:46.013 --> 00:05:48.738 you just decided to, so thank you." 00:05:49.498 --> 00:05:51.241 And I was touched. 00:05:51.242 --> 00:05:52.875 Because Ewok was right. 00:05:52.876 --> 00:05:53.793 (Laughter) 00:05:53.794 --> 00:05:58.073 No one ever told me to use humor, but no one ever stopped me either. 00:05:58.673 --> 00:06:03.632 Sarah, like so many other people, never thought she could use humor at work. 00:06:03.633 --> 00:06:05.934 I'd always assumed that I could. 00:06:06.534 --> 00:06:08.385 It was at that moment that I decided 00:06:08.386 --> 00:06:11.958 that I no longer wanted to be just a computer science engineer. 00:06:11.959 --> 00:06:14.216 I wanted to be a humor engineer. 00:06:14.217 --> 00:06:17.571 And if you've never heard of it before, it's because I've made it up. 00:06:18.221 --> 00:06:20.252 But just as a computer science engineer 00:06:20.253 --> 00:06:23.628 helps people be more efficient, more effective using technology, 00:06:23.629 --> 00:06:27.387 a humor engineer helps people be more efficient effective using humor. 00:06:28.153 --> 00:06:32.321 Because the average person sends and receives 112 e-mails per day, 00:06:32.322 --> 00:06:35.767 and spends 80% of their time in some form of communication. 00:06:35.768 --> 00:06:37.768 Humor helps your message actually stick out 00:06:37.769 --> 00:06:40.516 and gets people to stop and pay attention. 00:06:40.517 --> 00:06:41.987 (Laughter) 00:06:41.988 --> 00:06:44.868 Humor also makes your message more memorable. 00:06:44.869 --> 00:06:47.337 Simple things like mnemonics help us remember things 00:06:47.338 --> 00:06:49.062 long after we actually learned them. 00:06:49.063 --> 00:06:51.018 I haven't played an instrument in years, 00:06:51.019 --> 00:06:53.867 but I still remember that Every Good Boy Deserves Fudge. 00:06:53.868 --> 00:06:55.488 (Laughter) 00:06:55.489 --> 00:06:58.846 But even more humor helps us to solve problems 00:06:58.847 --> 00:07:01.091 because it gets the brain going and warms us up. 00:07:01.092 --> 00:07:02.775 In fact, I can help you all warm up 00:07:02.776 --> 00:07:05.918 a few neurons right now with this simple joke. 00:07:06.848 --> 00:07:09.158 How would Sherlock respond if Watson asked: 00:07:09.159 --> 00:07:11.619 "What's the grade before middle school?" 00:07:12.159 --> 00:07:15.654 Naturally he'd say, "It's elementary, my dear Watson." 00:07:15.655 --> 00:07:17.231 (Laughter) 00:07:18.241 --> 00:07:21.719 Just by making a simple joke, our brain starts making connections, 00:07:21.720 --> 00:07:24.135 and in the process releases a chemical, serotonin, 00:07:24.136 --> 00:07:27.820 which not only increases our focus but also improves our own brain power. 00:07:27.821 --> 00:07:30.386 And if you laughed at that joke, then congratulations, 00:07:30.387 --> 00:07:32.334 you just burned half of a calorie. 00:07:32.343 --> 00:07:33.828 (Laughter) 00:07:33.829 --> 00:07:37.759 Which is really only 15% of a single M&M, but still. 00:07:37.760 --> 00:07:39.661 If you laugh for 10 to 15 minutes, 00:07:39.662 --> 00:07:43.485 then you burn as many calories as in 5 minutes of aerobic exercise, 00:07:43.486 --> 00:07:45.160 10 minutes of dancing, 00:07:45.161 --> 00:07:47.346 and 15 minutes of milking a cow. 00:07:47.347 --> 00:07:49.198 (Laughter) 00:07:49.199 --> 00:07:53.125 So if you've been out sneaking into farms to exercise, stop! 00:07:53.126 --> 00:07:54.156 (Laughter) 00:07:54.157 --> 00:07:56.197 Just laugh for 10 minutes instead, 00:07:56.198 --> 00:07:58.894 and you do that for a year, you'll lose up to 4 pounds; 00:07:58.895 --> 00:08:02.146 you do that for a lifetime, and you'll increase resiliency, 00:08:02.147 --> 00:08:05.150 reduce tension, and relax your muscles. 00:08:05.920 --> 00:08:07.215 But not only that. 00:08:07.815 --> 00:08:10.077 Once you're more productive and less stressed, 00:08:10.078 --> 00:08:11.469 you actually make more money. 00:08:11.470 --> 00:08:14.414 In fact, in a study put on by the Harvard Business Review, 00:08:14.415 --> 00:08:19.241 it was found that executives who use humor are paid more and promoted faster. 00:08:19.242 --> 00:08:22.646 And money may not buy happiness, but relationships might. 00:08:23.186 --> 00:08:25.257 Because people with 3 close friends at work, 00:08:25.258 --> 00:08:28.879 are 96% more likely to be satisfied with their lives. 00:08:28.880 --> 00:08:32.301 Not just satisfied with their work but satisfied with their lives. 00:08:32.909 --> 00:08:34.869 And how do you get close friends? 00:08:35.198 --> 00:08:36.225 Money. 00:08:36.226 --> 00:08:38.724 (Laughter) 00:08:38.725 --> 00:08:41.524 I'm just kidding. You use humor. 00:08:41.525 --> 00:08:43.482 Because humor connects people. 00:08:43.501 --> 00:08:45.127 It builds trust, diffuses tension, 00:08:45.128 --> 00:08:48.851 and creates positive shared experiences that bring people closer together. 00:08:48.852 --> 00:08:51.053 You start to realize that the people around you 00:08:51.054 --> 00:08:54.001 aren't just co-workers, students, or professors, 00:08:54.002 --> 00:08:58.943 but they're actual human beings with human lives and human emotions. 00:08:59.953 --> 00:09:01.344 That is the power of humor; 00:09:01.345 --> 00:09:03.966 it not only helps you but the people around you. 00:09:03.967 --> 00:09:06.874 A few years after my conversation with Sarah the Ewok, 00:09:06.875 --> 00:09:10.894 I decided that I was going to leave P&G to start my own company. 00:09:10.895 --> 00:09:14.793 Since then, I've worked with hundreds of organizations across the United States 00:09:14.794 --> 00:09:17.255 on how to be more effective using humor. 00:09:17.256 --> 00:09:20.142 I've also learned that only one third of people 00:09:21.572 --> 00:09:23.285 use humor at work regularly. 00:09:23.286 --> 00:09:24.614 I wanted to understand why, 00:09:24.615 --> 00:09:28.219 so I run a study through my website, and nearly 400 people responded. 00:09:28.220 --> 00:09:30.096 The first reason people don't use humor 00:09:30.097 --> 00:09:33.322 is because they don't think their boss or co-workers would approve. 00:09:33.323 --> 00:09:35.459 When humor isn't part of your normal workday, 00:09:35.460 --> 00:09:37.485 you start to assume that it's not welcome. 00:09:37.486 --> 00:09:38.766 But 81% of employees say 00:09:38.767 --> 00:09:41.334 that a fun workplace would make them more productive, 00:09:41.335 --> 00:09:45.158 and 98% of CEOs prefer job candidates with the sense of humor. 00:09:45.159 --> 00:09:47.263 The second reason why people don't use humor 00:09:47.264 --> 00:09:48.848 is that they don't know how. 00:09:48.849 --> 00:09:51.236 When you think about humor, that it means laughter, 00:09:51.237 --> 00:09:52.597 it can seem intimidating. 00:09:52.598 --> 00:09:54.773 But humor is different than comedy. 00:09:54.774 --> 00:09:59.238 Humor is defined as comic, absurd, or incongruous quality causing amusement. 00:09:59.239 --> 00:10:02.408 So while laughter is great, a smile is also good. 00:10:02.409 --> 00:10:06.190 It's not about making work funny, but making work fun. 00:10:06.191 --> 00:10:09.220 If you think fun, if you think positive and you think inclusive, 00:10:09.221 --> 00:10:12.083 you're on your way to being a corporate rock star. 00:10:12.563 --> 00:10:15.703 The final reason is that people say they don't have time. 00:10:16.133 --> 00:10:18.214 They don't have time. 00:10:19.364 --> 00:10:22.661 There are 168 hours in a week. 00:10:23.241 --> 00:10:27.898 If you average 7 hours of sleep per night, you spend 49 of them sleeping. 00:10:27.899 --> 00:10:32.262 That leaves 119 hours per week that you're awake. 00:10:32.263 --> 00:10:35.627 If you work an average of 40 hours per week, 00:10:35.628 --> 00:10:40.669 that is 33.6% of your adult life spent at work. 00:10:41.359 --> 00:10:46.612 You don't have time to make one third of your adult waking life more enjoyable? 00:10:46.613 --> 00:10:48.399 The truth is that every single day 00:10:48.400 --> 00:10:51.983 you choose if you're going to be more productive and less stressed. 00:10:51.984 --> 00:10:55.512 You choose if you're going to do the things that will get you paid more. 00:10:55.513 --> 00:10:58.165 And you choose if you're going to be happy. 00:10:58.166 --> 00:11:01.902 With one third of your life on a line, why not use humor at work? 00:11:01.903 --> 00:11:03.326 Thank you. 00:11:03.327 --> 00:11:04.935 (Applause)