WEBVTT
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Thats your fault!!
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getting crap all day from the managers (laughter)
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Like fire alarms, everything they do
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Fire Extinguishers kind of fire
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Oh my God this place has been broken into
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It was grim! This bitch is on her own in a haunted warehouse
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Toxic as shit!
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(Intro music playing)
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(Gibberish) It makes me feel beautiful!
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(Laughter)
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Oh my God girl, it’s been tight
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How this ring light is working? I don’t
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even know because my niece, she
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tripped up on it. Sent it! She might as
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well have yeated it across the room
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Sent it away for seven working days
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Catipulted into the wall and it’s still alive
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I don’t know what the lighting is like
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in here, but I’ve got the curtains open at
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the moment
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I don’t know whether I’m going to shut
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the curtains and get some lighting in here
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I don’t know. So the lighting might change
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throughout the video. I have no idea no
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idea what to do, don’t know what to do
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I can do it
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moments before I started filming I had
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a gulp of coughing
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another reason I am still shocked that I
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am still alive. I literally take a gulp of
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coffee while I’m doing
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my makeup. Dilly me!
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I was about to sneeze but I
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was mid-swallow
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So I panicked and tried
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to swallow. I still got coffee up
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my nose!
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What’s up and welcome to my channel
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If you’ve never been here before please
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make sure you subscribe right down there
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And press on that bell so you know when
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I next do a video
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This video is going to be so
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hard to do. Oh my God!
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My mates have been begging
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and dying for me to do this video
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I was supposed to have a little audience
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here but they’ve not arrived yet
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Oh my God girl! This is so hard talk about
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(Effect runs across screen)
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Retail. Working in retail.
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This girl has had her fair share
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plenty of experience working in retail
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quick disclaimer
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this is not a video to go and get
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out at the managers nor the customers
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this is just about experiences that I have
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endured while working in retail
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though they might not work there
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anymore or shop there anymore
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why do I feel so nervous to do this
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I’ve recently just left one of those jobs
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that was toxic as all shit
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working in retail in the UK
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before anyone starts to work in retail
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people forget to advise you about the
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following: customers have no filter.
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whatsoever!
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they have no filter
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nor common sense
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not a percent of decent humanity
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or compassion
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managers think they rule the mini kingdom
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we got the shoplifters
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we’ve got the karens
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we’ve got all of them
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the wise people that have
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worked in retail in the past
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that have survived
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never share their experiences and wisdom
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this is going to be episode one because
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I have got like eight notebooks of all
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the weird shit I have experienced working
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multiple stores. I’m even considering
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writing a book but
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this girl doesn’t want her ass sued just
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yet. We’re just going to dive right in
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(squeals and laughs)
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I’m going to kick off this video with one
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of the most funniest fucking situations
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so this was about the job that I recently
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left. My mates will even tell you
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I don’t use my brain, ever
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they’re shocked that I’m still alive
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this is like one of the examples
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when you watch like a horror movie and
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your friend or your relative sits there
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next to you and goes
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”oh if that happened to me, if I got
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broken into, I would punch them in
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the face”
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and then when a sort of situation like
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this happens to you, you turn
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like a deer in the headlights
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I had to close down with one of
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the, two of the managers
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he’s no longer in the store anymore
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he no longer works for the company
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this was hilarious
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so, I was closing up with this
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manager, so I’m going to call him Taylor
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for some weird reason
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It’s me, muggin
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did the closing up and the cashing up with
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the manager
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99% of my shifts and it was a bitch
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I hated it
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you know when you’re just like for
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God sakes I just want
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to go home
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and especially when something goes wrong
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when cashing out
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there’s something missing in the
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Flow. You can’t go home until
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it’s done or when the alarm doesn’t
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set itself properly and it just makes
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you want to cry
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you just want to go home
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back to motherland
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sitting in meudi
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Watching Scream
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Just recovering from the trauma that
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I went through that day
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we were cashing up
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everything was going spiffingly well.
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Taylor if you’re laughing
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you’re going to hell
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me, muggins, end up having to cash up
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almost every single night of the
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week. To set the scene, we’re
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in the office right everything’s going
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spiffingly well. So then Taylor goes “you
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know what would make life a
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lot easier?”
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You know me, I want to get out as quick
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as I can is it going to get us out
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quicker? he gave me both out cards
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and said “clock us both out, I’ll be
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turning on the alarm system
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and then we can meet in the middle
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and then exit the store
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Brilliant!
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So this was a supermarket
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Oh yeah it was haunted as all are
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you know dead people and ghosts
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like me got a lot of uh story times to
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tell you about that one
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set back the scene, I clock uh…
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it’s already eerie
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when you are in a supermarket
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and the lights are really dim that
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it’s almost dark, it’s very eerie
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this place was haunted as all are
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we knew there was going to be a delivery
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coming in but normally a delivery guy
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would unlock the door from the outside
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himself, in the delivery, and leave
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in, late in the evening, right about
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tenish to elevenish
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well more like canter down the aisles
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to get to the back room because
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I was too fucking scared to walk
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around in the shop floor
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that’s haunted as all ass
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eerie as hell, it’s like 10 pm
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so picture this, when you’re clocking
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in and clocking out
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you’re on a system against the wall
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so on the wall behind you is the fire exit
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door and the door where the deliveries
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come through (laughs)
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normally the delivery man never got there
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until way after that we left
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he forgot to give the shop the memo
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to say that he was coming a little earlIer
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didn’t give us a tip
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nay nay
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gosh shit like this has to happen to me
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so I’m clocking us out facing the back
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wall in this retail park there’s a lot of
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um shoplifting, raids, clocking out
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La-df-da ing
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going as quick as I can and
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then I hear this BOOM in the milisecond
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when you’re in that sort of situation
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you’re in an eerie large store that’s
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very dark
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and the warehouse is haunted as all ass
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already a millisecond thinking “okay,
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the ghost has thrown a box”
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happened quite often in this store
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I hear the back door boom open
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remember when I said to you if you was
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in a horror movie and some broke into
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your house like a crazy murderer broke
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into your house what would you do
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you get that “oh I’ll get a bat and
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hit him on the head” “ oh I’ll find the
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sulfuric acid in the kitchen somewhere and
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throw it in their face”
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“oh I throw a hammer at their head”
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no, for that millisecond I thought “shit, someone has broken in”
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I was triple the size at this time, so this
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bitch couldn’t run fast enough
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(laughs)
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not even a half a milliseconds I’m
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thinking oh my god this place has been
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broken into
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this bitch is on her own in the haunted
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warehouse, doors wide open, someone
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will break in and murder me
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a million ideas and a million scenarios
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were flying through my head
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come to the part of the self-defense
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mechanis my back is planted
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against this system (laughs)
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my first instinct was to put my hand
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behind… oh my God… everyone thought
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this shit was so funny they watched
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the footage from the CC TV footage
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over and over again cause they thought
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it was hilarious not funny
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cause I couldn’t see who was at the door
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because he’d opened the door
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gone behind the door to get the brick to
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keep the door open
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this bitch she’s keeping her back planted
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against this system my hands are like
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this like trying to find something lob
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and launch at this person
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i find something in my hand but at the
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same time when this situation happens
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to you you don’t think
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was it a hammer? No
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without even half a split second
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quarter of a fraction inch of a second
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thought this must be the delivery guy
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I thought I was gonna get murdered
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So I (laughs) long yeeted across the
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warehouse (laughs)
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this is one golden Chloe moment
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This is just one of the reasons that
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I would not survive if I had
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a murderer encountment
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thing in my hand that I yeeted across
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the warehouse (laughs)
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was a roll of sellotape (laughs)
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let that sink in let that sink in
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I don’t talk about this often because
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it makes me feel so silly
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my eyes were facing the floor
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not a good position to be before
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running away from some sort of
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mass murderer but alas it was not
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a mass murderer nor a burglar
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it was the delivery man it was the
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delivery man a very confused
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very offended (laughs)
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scared delivery man he just
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boomed out “oi calm down love!”
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the roll of sellotape was right at his
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feet I literally end up knees down
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to the floor with relief
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why didn’t you knock why didn’t
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you tell the manager that you were coming
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rude! Embarrassingly tail between my legs
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waltz back to the office
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I’ve got a very confused manager
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going “where have you been?”
00:08:12.280 --> 00:08:14.100
but when he found out how I reacted to
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this situation of my near death experience
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thought it was A star fucking hilarious
00:08:19.357 --> 00:08:20.968
so I was off for a couple of days after
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that after that embarrassing encounter I
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come back and we close up together again
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goes “oh, I remembered to look at the
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footage. Do you know how fucking hilarious
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it was to watch that?”
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not only me and the manager saw that
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footage, a large amount of people saw that
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footage I felt more of an idiot than I
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already do I’m not gonna lie it was
00:08:40.512 --> 00:08:41.912
hilariously funny but at the time there
00:08:41.912 --> 00:08:44.062
was a lot of break-ins and a lot of like
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shoplifting, burglaries around the area
00:08:45.862 --> 00:08:47.972
at that time I was like a little bit on
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edge I was at the ready tape in hand
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at the ready I never thought my eyes
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could go as wide as they did
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we watch the footage and he zoomed in at
00:08:55.631 --> 00:08:59.040
least like 80 times my eyes were like
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this (gestures large circles with hands)
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Fuck you roll of tape
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not gonna lie that was not funny
00:09:02.969 --> 00:09:05.689
it wasn’t funny at the time but it’s now
00:09:05.689 --> 00:09:08.469
hilarious and slightly worrying because if
00:09:08.469 --> 00:09:10.319
anything like that happened to me
00:09:10.319 --> 00:09:11.829
I would be in hot poo poo
00:09:11.829 --> 00:09:14.159
oh God I mean it could have been anything
00:09:14.159 --> 00:09:15.576
it could have been a stapler it could have
00:09:15.576 --> 00:09:17.896
been anything no I had to get a bloody
00:09:17.896 --> 00:09:19.816
role of tape as if that bitch was
00:09:19.816 --> 00:09:21.626
gonna save my life but a little bit after
00:09:21.626 --> 00:09:24.056
That I kind of decided not to do the
00:09:24.056 --> 00:09:25.926
Closing up anymore it wasn’t that that
00:09:25.926 --> 00:09:28.216
put me off, it was the ghosts actually
00:09:28.216 --> 00:09:29.696
this is another story that just literally
00:09:29.696 --> 00:09:30.896
Popped into my head so this is when
00:09:30.896 --> 00:09:32.456
I worked in Mark’s an Spencer’s
00:09:32.456 --> 00:09:34.226
back when I was like part-time modeling
00:09:34.226 --> 00:09:35.596
because I was in college at the time
00:09:35.918 --> 00:09:38.038
I think I was there for quite a while
00:09:38.038 --> 00:09:39.111
that’s all I remember
00:09:39.111 --> 00:09:40.595
I remember a lot of the experiences
00:09:40.595 --> 00:09:42.175
but one of these experiences
00:09:42.175 --> 00:09:44.719
was pretty grim you know when these
00:09:44.719 --> 00:09:47.139
retail companies they say how much they
00:09:47.139 --> 00:09:49.569
respect and look after their employees
00:09:49.569 --> 00:09:52.509
umm I don’t want to be sued by Mark’s and
00:09:52.509 --> 00:09:53.879
Spark’s to be honest with you
00:09:53.879 --> 00:09:56.358
I ain’t got much Google AdSense for that
00:09:56.358 --> 00:09:58.873
shit set the scene think of like an
00:09:58.873 --> 00:10:01.053
abandoned swimming changing room
00:10:01.053 --> 00:10:03.433
this Mark’s and Spencer’s was very old
00:10:03.433 --> 00:10:05.293
I would do the early morning shift
00:10:05.293 --> 00:10:06.847
like the stacking up in the morning
00:10:06.847 --> 00:10:09.457
the employee bathroom it was grim
00:10:09.457 --> 00:10:11.333
mate walking through the back of the
00:10:11.333 --> 00:10:13.963
building early in the morning was grim
00:10:13.963 --> 00:10:15.873
you had this girl that used to go partying
00:10:15.873 --> 00:10:18.873
in that same area she’d go into the
00:10:18.873 --> 00:10:21.113
changing rooms (laughs) in the staff
00:10:21.113 --> 00:10:22.613
room have a quick Power Nap
00:10:22.613 --> 00:10:24.504
this girl was fresh as a daisy back there
00:10:24.504 --> 00:10:25.924
and could like that she’d come back to
00:10:25.924 --> 00:10:27.493
life within minutes not anymore
00:10:27.493 --> 00:10:30.499
walking through this echoey eerie
00:10:30.499 --> 00:10:32.461
alleyway you’ve still got people passed
00:10:32.461 --> 00:10:33.972
out on the ground from the clubs
00:10:33.972 --> 00:10:36.032
across the street you’ve got the crazy
00:10:36.032 --> 00:10:37.622
guy asking you money for drugs
00:10:37.622 --> 00:10:39.952
imagine that think of Harry Potter the
00:10:39.952 --> 00:10:41.612
Order of the Phoenix how eerie
00:10:41.612 --> 00:10:43.283
that alleyway was when the Dementor
00:10:43.283 --> 00:10:44.533
come through that was the kind of
00:10:44.533 --> 00:10:46.133
alleyway a Dementor would definitely
00:10:46.133 --> 00:10:48.373
of fucking flown in there scared the
00:10:48.373 --> 00:10:50.273
crap out of ya during the day fine
00:10:50.273 --> 00:10:52.093
but in the night early in the morning
00:10:52.093 --> 00:10:54.303
I’d get there for like 4:30 in the morning
00:10:54.303 --> 00:10:57.333
I would literally poo myself like run you
00:10:57.333 --> 00:10:59.013
know those moments when you’re a kid
00:10:59.013 --> 00:11:01.385
I’m lying there I still do it to this day
00:11:01.385 --> 00:11:02.835
when you turn the light off you
00:11:02.835 --> 00:11:04.235
marching half way up the stairs
00:11:04.235 --> 00:11:05.572
you’re like I can do this I can do this
00:11:05.572 --> 00:11:07.322
then you feel like there’s some sort of
00:11:07.322 --> 00:11:08.972
slender man behind you you fucking canter
00:11:08.972 --> 00:11:10.699
up the stairs that kind of feeling that
00:11:10.699 --> 00:11:12.294
you when you were setting your ass down
00:11:12.294 --> 00:11:14.277
this alleyway I mean I got paid weekly
00:11:14.277 --> 00:11:16.547
the money was good everyone there was cool
00:11:16.547 --> 00:11:19.330
we had I had some good time working in
00:11:19.330 --> 00:11:21.420
there anyway leaving the scene of the
00:11:21.420 --> 00:11:23.402
Dementor alleyway you went to this door
00:11:23.402 --> 00:11:25.172
that you would lock yourself in from the
00:11:25.172 --> 00:11:26.842
back of the door not in the office
00:11:26.842 --> 00:11:28.562
like during that feeling when you’re
00:11:28.562 --> 00:11:30.022
running up the stairs thinking there’s
00:11:30.022 --> 00:11:31.565
some sort of boogeyman behind you you
00:11:31.565 --> 00:11:33.815
start to punch in the numbers like a
00:11:33.815 --> 00:11:36.495
freaking idiot you run up these very high
00:11:36.495 --> 00:11:38.955
set of concrete stairs smash my knees in
00:11:38.955 --> 00:11:41.855
every freaking morning I think I’ve still
00:11:41.855 --> 00:11:44.185
got scars on my knees cause of that
00:11:44.185 --> 00:11:46.305
desperate to go for a wee because this
00:11:46.305 --> 00:11:48.231
girl drunk two red bulls while she was on
00:11:48.231 --> 00:11:49.811
The bus on the way there yeah this
00:11:49.811 --> 00:11:52.249
building was haunted as well waltz to the
00:11:52.249 --> 00:11:56.490
toilet it was grim mold leak spots up the
00:11:56.490 --> 00:11:58.360
ceiling I shit you not there was some
00:11:58.360 --> 00:12:00.530
girls that had to go in together because
00:12:00.530 --> 00:12:02.610
they were too scared to go in it was
00:12:02.610 --> 00:12:05.371
prison vibes the store was lovely but the
00:12:05.371 --> 00:12:08.755
back well I run to the toilet sitting down
00:12:08.755 --> 00:12:11.045
holding me leg up high because oh yes
00:12:11.045 --> 00:12:13.705
it’s like prison toilets i forgot I was
00:12:13.705 --> 00:12:15.045
in prison now there was no lock
00:12:15.045 --> 00:12:17.815
on the door so my leg is out high
00:12:17.815 --> 00:12:20.125
my leg is right out there keeping the
00:12:20.125 --> 00:12:22.085
door shut while trying to pee at the same
00:12:22.085 --> 00:12:23.365
time it was very hard to concentrate
00:12:23.365 --> 00:12:26.127
I swipe the toilet paper while I’m doing
00:12:26.127 --> 00:12:29.003
this the employee doesn’t even think
00:12:29.003 --> 00:12:31.733
the door just swings open lo and behold
00:12:31.733 --> 00:12:34.078
you see me naked from waist down
00:12:34.078 --> 00:12:36.488
(laughing) swiping position
00:12:36.488 --> 00:12:38.797
oh my God I felt so sorry for her
00:12:38.797 --> 00:12:40.837
cause she was an older lady and I
00:12:40.837 --> 00:12:42.532
was mortified for her shoulder have been
00:12:42.532 --> 00:12:43.872
pissed off because she should have
00:12:43.872 --> 00:12:45.662
thought “hmm I’ve been here for several
00:12:45.662 --> 00:12:47.131
years now, I’ve been here for two decades
00:12:47.131 --> 00:12:49.221
now, maybe I should knock the pissing
00:12:49.221 --> 00:12:51.311
door nay nay course not it’s my life
00:12:51.311 --> 00:12:53.161
isn’t it she’s standing there looking at
00:12:53.161 --> 00:12:55.041
me naked from waist down I’m now
00:12:55.041 --> 00:12:56.961
looking at her (laughs) with my
00:12:56.961 --> 00:13:01.121
(inaudible) there are times people
00:13:01.121 --> 00:13:02.510
have seen me in the worst of times that
00:13:02.510 --> 00:13:06.050
was a moment beyond that she can see
00:13:06.050 --> 00:13:07.813
my cleanly shaved (laughs) she’s no
00:13:07.813 --> 00:13:10.423
longer here I’m joking funny enough
00:13:10.423 --> 00:13:12.274
she was just stranding there shocked
00:13:12.274 --> 00:13:14.494
not like “ugh” waltzes out and I feel
00:13:14.494 --> 00:13:16.674
exposed pull my leggings up and
00:13:16.674 --> 00:13:17.794
I’m looking any myself in the mirror and
00:13:17.794 --> 00:13:19.014
there’s a bit of mold there at least
00:13:19.014 --> 00:13:20.524
someone saw my hoo haw
00:13:20.524 --> 00:13:22.264
no one ever sees my hoo haw that’s a
00:13:22.264 --> 00:13:24.339
Very rare sighting anyone sees my hoo haw
00:13:24.339 --> 00:13:26.613
God just so happy it was her who saw my
00:13:26.613 --> 00:13:28.273
hoo haw and no one else another thing I’ve
00:13:28.273 --> 00:13:30.443
just remembered working in that store
00:13:30.443 --> 00:13:32.333
it was just one of those moments
00:13:32.333 --> 00:13:34.214
It was the first customer I had
00:13:34.214 --> 00:13:35.957
he was rude as all ass
00:13:35.957 --> 00:13:37.504
this is when I was on the till
00:13:37.504 --> 00:13:39.417
Had to cover for the clothing department
00:13:39.417 --> 00:13:42.349
aaaah I feel dirty remembering it HLEGH
00:13:42.349 --> 00:13:45.039
first customer of the morning, it was 7 am
00:13:45.039 --> 00:13:47.249
stores like that, like markses and stuff
00:13:47.249 --> 00:13:48.309
opened a lot earlier
00:13:48.309 --> 00:13:50.389
during christmas time. first customer of the day
00:13:51.534 --> 00:13:53.714
he was an an absolute ogre
00:13:53.714 --> 00:13:56.143
he was lovely, plesant, very very rude
00:13:56.143 --> 00:14:00.362
He waltzes up to me, doesnt pass me these trousers he wanted to return
00:14:00.362 --> 00:14:03.426
oooh nay nay, course not, first customer of the day!
00:14:03.426 --> 00:14:06.307
flashes the bag in my face
00:14:06.307 --> 00:14:07.717
good morning how can I help you?
00:14:08.431 --> 00:14:09.801
so youre returning this, then?
00:14:09.801 --> 00:14:11.061
deep evil voice Yes
00:14:11.061 --> 00:14:14.611
as if hes asking me who the fuck im talking to
00:14:14.611 --> 00:14:17.951
I have the best retail face, I can smile for miles
00:14:17.951 --> 00:14:21.326
but this guy, hes not going to take the contents out of the bag
00:14:21.326 --> 00:14:23.666
he wants me to do it, me, muggy
00:14:23.666 --> 00:14:26.926
as soon as im halfway, pulling the contents out the bag
00:14:26.926 --> 00:14:30.899
I smell a stench, old marajuana
00:14:30.899 --> 00:14:33.049
and uhm kitty pee
00:14:33.049 --> 00:14:34.578
I know the smell of kitty pee
00:14:34.578 --> 00:14:36.898
Im holding the back of my checks, im thinking
00:14:36.898 --> 00:14:38.598
that smell, I cant handle it
00:14:38.598 --> 00:14:40.818
I had [indistinct] horses for years
00:14:40.818 --> 00:14:44.368
20 a day at some times, they all came back in a day
00:14:44.368 --> 00:14:45.428
cleam up baby bums
00:14:45.428 --> 00:14:48.272
but this smell... I bet a dead body was wearing it
00:14:48.272 --> 00:14:50.082
Pulled it out of a forensic scene
00:14:50.082 --> 00:14:51.772
and tried to return the bitch
00:14:51.772 --> 00:14:55.182
working in retail youd be shocked what people try to return
00:14:55.182 --> 00:14:58.202
trust me. I push the button under my till cause i know
00:14:58.202 --> 00:15:00.722
cause I know that this isnt going to go spiffingly well
00:15:00.722 --> 00:15:03.492
all of the managers at that store, as grim as the place was
00:15:03.492 --> 00:15:05.539
the managers were amazing
00:15:05.539 --> 00:15:09.419
Had our backs, I didnt even need to explain to her
00:15:09.419 --> 00:15:10.421
cause she could smell it
00:15:10.421 --> 00:15:12.158
Just trying to get it out of her throat
00:15:12.158 --> 00:15:14.208
thats how strong the stench was
00:15:14.786 --> 00:15:18.476
All i remember was a MMMaaassive back and forth
00:15:18.476 --> 00:15:21.776
he doesnt walk off with credit, doesnt walk off with a refund
00:15:21.776 --> 00:15:24.936
just leaves the pants, pants like trousers
00:15:24.936 --> 00:15:26.887
we'll get to that one in a minute
00:15:26.887 --> 00:15:29.382
im standing there looking at this set of pants and
00:15:29.382 --> 00:15:32.490
im lookin at it like girl what do we do with these
00:15:32.490 --> 00:15:34.530
walk down the road and incenerate them?
00:15:34.530 --> 00:15:35.560
Put em out of their mysery
00:15:35.560 --> 00:15:38.680
Cant remember if it was called a return box or a debit box
00:15:38.680 --> 00:15:40.946
in these "debit boxes"
00:15:41.732 --> 00:15:43.492
the shit you find in there
00:15:43.492 --> 00:15:45.784
will make you lose faith in human beings
00:15:45.784 --> 00:15:50.295
not only we saw a pee stain on it, on the back of the trouser
00:15:50.295 --> 00:15:52.828
there was a poo stain, definetly cat poo
00:15:52.828 --> 00:15:55.378
that was in the return box for months
00:15:55.378 --> 00:15:58.208
and that smell, never went away
00:15:58.208 --> 00:16:01.560
everyone at the store room just sort of tried to avoid it
00:16:01.560 --> 00:16:02.580
like the plague
00:16:02.580 --> 00:16:04.882
another one is when people come from another planet
00:16:04.882 --> 00:16:09.798
there is a small amount of people that think you can return used underpants
00:16:09.798 --> 00:16:12.936
I kid you not, in the recent store I worked at
00:16:12.936 --> 00:16:15.566
we would not return underwear at all
00:16:15.566 --> 00:16:18.271
we sold underwear but we would not return it at all
00:16:18.271 --> 00:16:19.351
makes sense right?
00:16:19.351 --> 00:16:21.551
this woman... thiiiiis womannnn..
00:16:21.551 --> 00:16:24.116
is very self absorbant, very self richous
00:16:24.116 --> 00:16:26.354
woman waltzes to my till
00:16:26.354 --> 00:16:29.296
has to be my station doesnt it, thats where shit goes wrong
00:16:29.296 --> 00:16:33.296
passes the box of mens pants in my face like
00:16:33.296 --> 00:16:36.535
just waves it in my face, not like hey can I return something
00:16:36.535 --> 00:16:40.535
this is why retail workers are such misrable bastards
00:16:40.535 --> 00:16:43.244
she waves this box of underpants in my face
00:16:43.244 --> 00:16:46.814
and at first I thought, cause of these werd experiences ive had
00:16:47.275 --> 00:16:48.525
that they were unopened
00:16:48.525 --> 00:16:50.745
Its on the recept somewhere roughly
00:16:50.745 --> 00:16:52.936
its in very fine print, but you can still read it
00:16:52.936 --> 00:16:54.951
its still very very easy to read
00:16:54.951 --> 00:16:56.731
and shes trying to return them
00:16:56.731 --> 00:16:59.061
and im trying to explain to her, I cant take these back
00:16:59.061 --> 00:17:00.585
we cant exchange or refund these
00:17:00.585 --> 00:17:03.876
we're really sory, but due to our policy
00:17:03.876 --> 00:17:07.060
we cannot return or exchange underwear
00:17:07.060 --> 00:17:11.160
very nicely, I was famous for being the most bubbly person on the till
00:17:11.160 --> 00:17:12.573
the managers didnt like that