WEBVTT 00:00:00.280 --> 00:00:03.856 [This talk contains mature language Viewer discretion is advised] NOTE Paragraph 00:00:03.880 --> 00:00:08.576 If we traveled back to the year 800 BC, 00:00:08.600 --> 00:00:12.416 in Greece, we would see that merchants whose businesses failed 00:00:12.440 --> 00:00:16.760 were forced to sit in the marketplace with a basket over their heads. 00:00:17.800 --> 00:00:19.576 In premodern Italy, 00:00:19.600 --> 00:00:22.976 failed business owners, who had outstanding debts, 00:00:23.000 --> 00:00:26.776 were taken totally naked to the public square 00:00:26.800 --> 00:00:30.456 where they had to bang their butts against a special stone 00:00:30.480 --> 00:00:32.840 while a crowd jeered at them. 00:00:33.960 --> 00:00:36.816 In the 17th century in France, 00:00:36.840 --> 00:00:40.656 failed business owners were taken to the center of the market, 00:00:40.680 --> 00:00:44.416 where the beginning of their bankruptcy was publicly announced. 00:00:44.440 --> 00:00:47.696 And in order to avoid immediate imprisonment, 00:00:47.720 --> 00:00:49.776 they had to wear a green bonnet 00:00:49.800 --> 00:00:53.160 so that everyone knew they were a failure. 00:00:53.840 --> 00:00:57.216 Of course, these are extreme examples. 00:00:57.240 --> 00:00:59.296 But it is important to remember 00:00:59.320 --> 00:01:02.656 that when we excessively punish those who fail, 00:01:02.680 --> 00:01:05.816 we stifle innovation and business creation, 00:01:05.840 --> 00:01:09.400 the engines of economic growth in any country. NOTE Paragraph 00:01:10.480 --> 00:01:16.216 Time has passed, and today we don't publicly humiliate failed entrepreneurs. 00:01:16.240 --> 00:01:19.440 And they don't broadcast their failures on social media. 00:01:20.200 --> 00:01:25.656 In fact, I think that all of us can relate with the pain of failure. 00:01:25.680 --> 00:01:29.096 But we don't share the details of those experiences. 00:01:29.120 --> 00:01:33.456 And I totally get it, my friends, I have also been there. NOTE Paragraph 00:01:33.480 --> 00:01:35.136 I had a business that failed 00:01:35.160 --> 00:01:38.896 and sharing that story was incredibly hard. 00:01:38.920 --> 00:01:44.296 In fact, it required seven years, a good dose of vulnerability 00:01:44.320 --> 00:01:46.040 and the company of my friends. 00:01:46.960 --> 00:01:48.680 This is my failure story. NOTE Paragraph 00:01:49.440 --> 00:01:54.376 When I was in college, studying business, I met a group of indigenous women. 00:01:54.400 --> 00:01:59.776 They lived in a poor rural community in the state of Puebla, in central Mexico. 00:01:59.800 --> 00:02:03.096 They made beautiful handmade products. 00:02:03.120 --> 00:02:06.056 And when I met them and I saw their work, 00:02:06.080 --> 00:02:08.080 I decided I wanted to help. NOTE Paragraph 00:02:08.840 --> 00:02:12.176 With some friends, I cofounded a social enterprise 00:02:12.200 --> 00:02:16.016 with the mission to help the women create an income stream 00:02:16.040 --> 00:02:18.280 and improve their quality of life. 00:02:19.080 --> 00:02:21.856 We did everything by the book, 00:02:21.880 --> 00:02:24.496 as we had learned in business school. 00:02:24.520 --> 00:02:25.936 We got investors, 00:02:25.960 --> 00:02:31.616 we spent a lot of time building the business and training the women. 00:02:31.640 --> 00:02:35.416 But soon we realized we were novices. 00:02:35.440 --> 00:02:38.696 The handmade products were not selling, 00:02:38.720 --> 00:02:43.416 and the financial plan we had made was totally unrealistic. 00:02:43.440 --> 00:02:47.696 In fact, we worked for years without a salary, 00:02:47.720 --> 00:02:50.056 hoping that a miracle would happen, 00:02:50.080 --> 00:02:52.776 that magically a great buyer would arrive 00:02:52.800 --> 00:02:55.120 and she would make the business profitable. 00:02:55.920 --> 00:02:57.960 But that miracle never happened. NOTE Paragraph 00:02:58.920 --> 00:03:01.736 In the end, we had to close the business, 00:03:01.760 --> 00:03:04.040 and that broke my heart. 00:03:05.000 --> 00:03:08.296 I started everything to create a positive impact 00:03:08.320 --> 00:03:10.416 on the life of the artisans. 00:03:10.440 --> 00:03:12.760 And I felt that I have done the opposite. 00:03:13.720 --> 00:03:16.096 I felt so guilty 00:03:16.120 --> 00:03:18.416 that I decided to hide this failure 00:03:18.440 --> 00:03:22.896 from my conversations and my resume for years. 00:03:22.920 --> 00:03:25.376 I didn't know other failed entrepreneurs, 00:03:25.400 --> 00:03:28.760 and I thought I was the only loser in the world. NOTE Paragraph 00:03:30.320 --> 00:03:34.776 One night, seven years later, I was out with some friends 00:03:34.800 --> 00:03:38.296 and we were talking about the life of the entrepreneur. 00:03:38.320 --> 00:03:41.680 And of course, the issue of failure came out. 00:03:42.280 --> 00:03:46.896 I decided to confess to my friends the story of my failed business. 00:03:46.920 --> 00:03:49.656 And they shared similar stories. 00:03:49.680 --> 00:03:54.976 In that moment, a thought became really clear in my mind: 00:03:55.000 --> 00:03:57.216 all of my friends were failures. NOTE Paragraph 00:03:57.240 --> 00:03:59.296 (Laughter) NOTE Paragraph 00:03:59.320 --> 00:04:02.336 Being more serious, that night I realized 00:04:02.360 --> 00:04:06.456 that A: I wasn't the only loser in the world, 00:04:06.480 --> 00:04:10.496 and B: we all have hidden failures. 00:04:10.520 --> 00:04:12.360 Please tell me if that is not true. 00:04:14.320 --> 00:04:17.856 That night was like an exorcism for me. 00:04:17.880 --> 00:04:23.416 I realized that sharing your failures makes you stronger, not weaker. 00:04:23.440 --> 00:04:25.776 And being open to my vulnerability 00:04:25.800 --> 00:04:30.176 helped me connect with others in a deeper and more meaningful way 00:04:30.200 --> 00:04:34.200 and embrace life lessons I wouldn't have learned previously. 00:04:35.200 --> 00:04:37.296 As a consequence of this experience 00:04:37.320 --> 00:04:40.656 of sharing stories of businesses that didn't work, 00:04:40.680 --> 00:04:43.096 we decided to create a platform of events 00:04:43.120 --> 00:04:46.176 to help others share their failure stories. 00:04:46.200 --> 00:04:48.520 And we called it Fuckup Nights. NOTE Paragraph 00:04:49.560 --> 00:04:53.096 Years later, we also created a research center 00:04:53.120 --> 00:04:54.936 devoted to the story of failure 00:04:54.960 --> 00:04:58.936 and its implications on business, people and society 00:04:58.960 --> 00:05:03.640 and as we love cool names, we called it the Failure Institute. 00:05:04.840 --> 00:05:07.496 It has been surprising to see 00:05:07.520 --> 00:05:10.336 that when an entrepreneur stands on a stage 00:05:10.360 --> 00:05:12.296 and shares a story of failure, 00:05:12.320 --> 00:05:15.496 she can actually enjoy that experience. 00:05:15.520 --> 00:05:19.536 It doesn't have to be a moment of shame and embarrassment, 00:05:19.560 --> 00:05:21.736 as it used to be in the past. 00:05:21.760 --> 00:05:24.256 It is an opportunity to share lessons learned 00:05:24.280 --> 00:05:26.056 and build empathy. 00:05:26.080 --> 00:05:27.576 We have also discovered 00:05:27.600 --> 00:05:32.696 that when the members of a team share their failures, magic happens. 00:05:32.720 --> 00:05:36.760 Bonds grow stronger and collaboration becomes easier. NOTE Paragraph 00:05:37.600 --> 00:05:39.936 Through our events and research projects, 00:05:39.960 --> 00:05:42.616 we have found some interesting facts. 00:05:42.640 --> 00:05:46.896 For instance, that men and women react in a different way 00:05:46.920 --> 00:05:49.336 after the failure of a business. 00:05:49.360 --> 00:05:52.256 The most common reaction among men 00:05:52.280 --> 00:05:56.096 is to start a new business within one year of failure, 00:05:56.120 --> 00:05:58.256 but in a different sector, 00:05:58.280 --> 00:06:01.056 while women decide to look for a job 00:06:01.080 --> 00:06:04.176 and postpone the creation of a new business. 00:06:04.200 --> 00:06:06.496 Our hypothesis is that this happens 00:06:06.520 --> 00:06:10.816 because women tend to suffer more from the impostor syndrome. 00:06:10.840 --> 00:06:15.816 We feel that we need something else to be a good entrepreneur. 00:06:15.840 --> 00:06:21.656 But I have seen that in many, many cases women have everything that's needed. 00:06:21.680 --> 00:06:23.920 We just need to take the step. 00:06:24.640 --> 00:06:26.216 And in the case of men, 00:06:26.240 --> 00:06:30.496 it is more common to see that they feel they have enough knowledge 00:06:30.520 --> 00:06:35.160 and just need to put it in practice in another place with better luck. NOTE Paragraph 00:06:35.920 --> 00:06:38.416 Another interesting finding has been 00:06:38.440 --> 00:06:43.000 that there are regional differences on how entrepreneurs cope with failure. 00:06:43.720 --> 00:06:46.096 For instance, the most common reaction 00:06:46.120 --> 00:06:49.456 after the failure of a business in the American continent 00:06:49.480 --> 00:06:51.656 is to go back to school. 00:06:51.680 --> 00:06:56.256 While in Europe, the most common reaction is to look for a therapist. NOTE Paragraph 00:06:56.280 --> 00:06:58.896 (Laughter) NOTE Paragraph 00:06:58.920 --> 00:07:02.936 We're not sure which is a better reaction after the failure of a business, 00:07:02.960 --> 00:07:07.160 but this is something we will study in the future. 00:07:08.000 --> 00:07:11.096 Another interesting finding has been 00:07:11.120 --> 00:07:16.776 the profound impact that public policy has on failed entrepreneurs. 00:07:16.800 --> 00:07:19.296 For instance, in my country, in Mexico, 00:07:19.320 --> 00:07:22.616 the regulatory environment is so hard, 00:07:22.640 --> 00:07:27.656 that closing a business can take you a lot of time and a lot of money. NOTE Paragraph 00:07:27.680 --> 00:07:29.680 Let's begin with the money. 00:07:30.400 --> 00:07:32.336 In the best possible scenario, 00:07:32.360 --> 00:07:34.976 meaning you don't have problems with partners, 00:07:35.000 --> 00:07:37.696 providers, clients, employees, 00:07:37.720 --> 00:07:39.776 in the best possible scenario, 00:07:39.800 --> 00:07:43.976 officially closing a business will cost you 2,000 dollars. 00:07:44.000 --> 00:07:46.096 Which is a lot of money in Mexico. 00:07:46.120 --> 00:07:48.336 Someone who earns the minimum wage 00:07:48.360 --> 00:07:51.840 would have to work for 15 months to save this amount. 00:07:52.560 --> 00:07:55.136 Now, let's talk about the time. 00:07:55.160 --> 00:07:58.376 As you may know, in most of the developing world, 00:07:58.400 --> 00:08:02.400 the average life expectancy of a business is two years. 00:08:03.160 --> 00:08:08.800 In Mexico, the process of officially closing a business takes two years. 00:08:09.720 --> 00:08:13.376 What happens when the average life expectancy of a business 00:08:13.400 --> 00:08:18.400 is so similar to the time it will take you to close it if it doesn't work? 00:08:19.120 --> 00:08:22.176 Of course, this discourages business creation 00:08:22.200 --> 00:08:24.000 and promotes informal economy. NOTE Paragraph 00:08:24.840 --> 00:08:27.416 In fact, econometric research has proved 00:08:27.440 --> 00:08:32.936 that if the process of declaring bankruptcy takes less time and less money, 00:08:32.960 --> 00:08:35.679 more new firms will enter the market. 00:08:36.480 --> 00:08:39.336 For this reason, in 2017, 00:08:39.360 --> 00:08:42.775 we proposed a series of public policy recommendations 00:08:42.799 --> 00:08:47.096 for the procedure of officially closing businesses in Mexico. 00:08:47.120 --> 00:08:48.776 For a whole year, 00:08:48.800 --> 00:08:52.136 we worked with entrepreneurs from all over the country 00:08:52.160 --> 00:08:53.616 and with Congress. 00:08:53.640 --> 00:08:57.120 And the good news is that we managed to help change the law. 00:08:58.240 --> 00:08:59.456 Yay! NOTE Paragraph 00:08:59.480 --> 00:09:02.496 (Applause) NOTE Paragraph 00:09:02.520 --> 00:09:06.216 The idea is that when the new regulation comes into force, 00:09:06.240 --> 00:09:11.336 entrepreneurs will be able to close their businesses in an online procedure 00:09:11.360 --> 00:09:13.800 that is faster and inexpensive. NOTE Paragraph 00:09:14.760 --> 00:09:16.616 (Sighs) NOTE Paragraph 00:09:16.640 --> 00:09:18.856 On the night we invented Fuckup Nights, 00:09:18.880 --> 00:09:23.360 we never imagined that the movement would grow this big. 00:09:24.160 --> 00:09:26.736 We are in 80 countries now. 00:09:26.760 --> 00:09:29.536 In that moment, our only intention 00:09:29.560 --> 00:09:32.936 was to put the topic of failure on the table. 00:09:32.960 --> 00:09:36.656 To help our friends see that failure is something we must talk about. 00:09:36.680 --> 00:09:41.296 It is not a cause of humiliation, as it used to be in the past, 00:09:41.320 --> 00:09:44.080 or a cause of celebration, as some people say. 00:09:44.920 --> 00:09:47.840 In fact, I want to confess something. 00:09:48.760 --> 00:09:52.976 Every time I listen to Silicon Valley types or students 00:09:53.000 --> 00:09:58.640 bragging about failing fast and often like it's no big deal, I cringe. 00:09:59.480 --> 00:10:04.400 Because I think that there is a dark side on the mantra "fail fast." NOTE Paragraph 00:10:05.000 --> 00:10:09.336 Of course, failing fast is a great way to accelerate learning 00:10:09.360 --> 00:10:11.216 and avoid wasting time. 00:10:11.240 --> 00:10:14.776 But I fear that when we present rapid failure 00:10:14.800 --> 00:10:17.656 to entrepreneurs as their one and only option, 00:10:17.680 --> 00:10:20.096 we might be promoting laziness. 00:10:20.120 --> 00:10:23.520 We might be promoting that entrepreneurs give up too easily. 00:10:24.280 --> 00:10:27.336 I also fear that the culture of rapid failure 00:10:27.360 --> 00:10:31.176 could be minimizing the devastating consequences 00:10:31.200 --> 00:10:32.840 of the failure of a business. 00:10:33.600 --> 00:10:37.096 For instance, when my social enterprise died, 00:10:37.120 --> 00:10:42.616 the worst part was that I had to go back to the indigenous community 00:10:42.640 --> 00:10:45.616 and tell the women that the business had failed 00:10:45.640 --> 00:10:47.400 and it was my fault. 00:10:48.280 --> 00:10:53.256 For some people this could be seen like a great learning opportunity for me, 00:10:53.280 --> 00:10:56.336 but the truth is that the closure of this business 00:10:56.360 --> 00:10:58.920 represented much more than that. 00:10:59.520 --> 00:11:02.856 It meant that the women would stop receiving an income 00:11:02.880 --> 00:11:04.600 that they really needed. NOTE Paragraph 00:11:05.720 --> 00:11:08.976 For this reason, I want to propose something. 00:11:09.000 --> 00:11:13.096 I want to propose that just as we put aside the idea 00:11:13.120 --> 00:11:16.336 of publicly humiliating failed entrepreneurs, 00:11:16.360 --> 00:11:22.336 we must put aside the idea that failing fast is always the best. 00:11:22.360 --> 00:11:25.136 And I want to propose a new mantra: 00:11:25.160 --> 00:11:27.496 fail mindfully. 00:11:27.520 --> 00:11:31.416 We must remember that businesses are made of people, 00:11:31.440 --> 00:11:34.816 businesses are not entities that appear and disappear 00:11:34.840 --> 00:11:37.536 magically without consequences. 00:11:37.560 --> 00:11:40.856 When a firm dies, some people will lose their jobs. 00:11:40.880 --> 00:11:43.256 And others will lose their money. 00:11:43.280 --> 00:11:46.696 And in the case of social and green enterprises, 00:11:46.720 --> 00:11:50.976 the death of this business can have a negative impact 00:11:51.000 --> 00:11:54.440 on the ecosystems or communities they were trying to serve. NOTE Paragraph 00:11:55.360 --> 00:11:59.456 But what does it mean to fail mindfully? 00:11:59.480 --> 00:12:04.216 It means being aware of the impact, of the consequences 00:12:04.240 --> 00:12:06.120 of the failure of that business. 00:12:06.920 --> 00:12:09.440 Being aware of the lessons learned. 00:12:09.960 --> 00:12:13.456 And being aware of the responsibility 00:12:13.480 --> 00:12:15.680 to share those learnings with the world. NOTE Paragraph 00:12:16.400 --> 00:12:17.616 Thank you. NOTE Paragraph 00:12:17.640 --> 00:12:21.080 (Applause)