0:00:00.280,0:00:03.856 [This talk contains mature language[br]Viewer discretion is advised] 0:00:03.880,0:00:08.576 If we traveled back to the year 800 BC, 0:00:08.600,0:00:12.416 in Greece, we would see[br]that merchants whose business has failed 0:00:12.440,0:00:16.760 were forced to sit in the marketplace[br]with a basket over their heads. 0:00:17.800,0:00:19.576 In premodern Italy, 0:00:19.600,0:00:22.976 failed business owners,[br]who had outstanding debts, 0:00:23.000,0:00:26.776 were taken totally naked[br]to the public square 0:00:26.800,0:00:30.456 where they had to bang their butts[br]against a special stone 0:00:30.480,0:00:32.840 while a crown jeered at them. 0:00:33.960,0:00:36.816 In the 17th century in France, 0:00:36.840,0:00:40.656 failed business owners[br]were taken to the center of the market, 0:00:40.680,0:00:44.416 where the beginning of their bankruptcy[br]was publicly announced. 0:00:44.440,0:00:47.696 And in order to avoid[br]immediate imprisonment, 0:00:47.720,0:00:49.776 they had to wear a green bonnet 0:00:49.800,0:00:53.160 so that everyone knew they were a failure. 0:00:53.840,0:00:57.216 Of course, these are extreme examples. 0:00:57.240,0:00:59.296 But it is important to remember 0:00:59.320,0:01:02.656 that when we excessively[br]punish those who fail, 0:01:02.680,0:01:05.816 we stifle innovation[br]and business creation, 0:01:05.840,0:01:09.400 the engines of economic growth[br]in any country. 0:01:10.480,0:01:16.216 Time has passed and today we don't[br]publicly humiliate failed entrepreneurs. 0:01:16.240,0:01:19.440 And they don't broadcast[br]their failures on social media. 0:01:20.200,0:01:25.656 In fact, I think that all of us[br]can relate with the pain of failure. 0:01:25.680,0:01:29.096 But we don't share the details[br]of those experiences. 0:01:29.120,0:01:33.456 And I totally get it, my friends,[br]I have also been there. 0:01:33.480,0:01:35.136 I had a business that failed 0:01:35.160,0:01:38.896 and sharing that story[br]was incredibly hard. 0:01:38.920,0:01:44.296 In fact, it required seven years,[br]a good dose of vulnerability 0:01:44.320,0:01:46.040 and the company of my friends. 0:01:46.960,0:01:48.680 This is my failure story. 0:01:49.440,0:01:54.376 When I was in college, studying business,[br]I met a group of indigenous women. 0:01:54.400,0:01:59.776 They lived in a poor rural community[br]in the state of Puebla, in central Mexico. 0:01:59.800,0:02:03.096 They made beautiful handmade products. 0:02:03.120,0:02:06.056 And when I met them and I saw their work, 0:02:06.080,0:02:08.080 I decided I wanted to help. 0:02:08.840,0:02:12.176 With some friends,[br]I cofounded a social enterprise 0:02:12.200,0:02:16.016 with the mission to help the women[br]create an income stream 0:02:16.040,0:02:18.280 and improve their quality of life. 0:02:19.080,0:02:21.856 We did everything by the book, 0:02:21.880,0:02:24.496 as we had learned in business school. 0:02:24.520,0:02:25.936 We got investors, 0:02:25.960,0:02:31.616 we spent a lot of time building[br]the business and training the women. 0:02:31.640,0:02:35.416 But soon we realized we were novices. 0:02:35.440,0:02:38.696 The handmade products were not selling 0:02:38.720,0:02:43.416 and the financial plan we had made[br]was totally unrealistic. 0:02:43.440,0:02:47.696 In fact, we worked[br]for years without a salary, 0:02:47.720,0:02:50.056 hoping that a miracle would happen, 0:02:50.080,0:02:52.776 that magically a great buyer would arrive 0:02:52.800,0:02:55.120 and she would make[br]the business profitable. 0:02:55.920,0:02:57.960 But that miracle never happened. 0:02:58.920,0:03:01.736 In the end, we had to close the business 0:03:01.760,0:03:04.040 and that broke my heart. 0:03:05.000,0:03:08.296 I started everything[br]to create a positive impact 0:03:08.320,0:03:10.416 on the life of the artisans. 0:03:10.440,0:03:12.760 And I felt that I have done the opposite. 0:03:13.720,0:03:16.096 I felt so guilty 0:03:16.120,0:03:18.416 that I decided to hide this failure 0:03:18.440,0:03:22.896 from my conversations[br]and my resume for years. 0:03:22.920,0:03:25.376 I didn't know other failed entrepreneurs 0:03:25.400,0:03:28.760 and I thought I was[br]the only loser in the world. 0:03:30.320,0:03:34.776 One night, seven years later,[br]I was out with some friends 0:03:34.800,0:03:38.296 and we were talking[br]about the life of the entrepreneur. 0:03:38.320,0:03:41.680 And of course,[br]the issue of failure came out. 0:03:42.280,0:03:46.896 I decided to confess to my friends[br]the story of my failed business. 0:03:46.920,0:03:49.656 And they shared similar stories. 0:03:49.680,0:03:54.976 In that moment, a thought[br]became really clear in my mind: 0:03:55.000,0:03:57.216 all of my friends were failures. 0:03:57.240,0:03:59.296 (Laughter) 0:03:59.320,0:04:02.336 Being more serious, that night I realized 0:04:02.360,0:04:06.456 that A: I wasn't[br]the only loser in the world, 0:04:06.480,0:04:10.496 and B: we all have hidden failures. 0:04:10.520,0:04:12.360 Please tell me if that is not true. 0:04:14.320,0:04:17.856 That night was like an exorcism for me. 0:04:17.880,0:04:23.416 I realized that sharing your failures[br]makes you stronger, not weaker. 0:04:23.440,0:04:25.776 And being open to my vulnerability 0:04:25.800,0:04:30.176 helped me connect with others[br]in a deeper and more meaningful way 0:04:30.200,0:04:34.200 and embrace life lessons[br]I wouldn't have learned previously. 0:04:35.200,0:04:37.296 As a consequence of this experience 0:04:37.320,0:04:40.656 of sharing stories[br]of businesses that didn't work, 0:04:40.680,0:04:43.096 we decided to create a platform of events 0:04:43.120,0:04:46.176 to help others[br]share their failure stories. 0:04:46.200,0:04:48.520 And we called it Fuckup Nights. 0:04:49.560,0:04:53.096 Years later, we also created[br]a research center 0:04:53.120,0:04:54.936 devoted to the story of failure 0:04:54.960,0:04:58.936 and its implications[br]on business, people and society 0:04:58.960,0:05:03.640 and as we love cool names,[br]we called it the Failure Institute. 0:05:04.840,0:05:07.496 It has been surprising to see 0:05:07.520,0:05:10.336 that when an entrepreneur[br]stands on a stage 0:05:10.360,0:05:12.296 and shares a story of failure, 0:05:12.320,0:05:15.496 she can actually enjoy that experience. 0:05:15.520,0:05:19.536 It doesn't have to be a moment[br]of shame and embarrassment, 0:05:19.560,0:05:21.736 as it used to be in the past. 0:05:21.760,0:05:24.256 It is an opportunity[br]to share lessons learned 0:05:24.280,0:05:26.056 and build empathy. 0:05:26.080,0:05:27.576 We have also discovered 0:05:27.600,0:05:32.696 that when the members of a team[br]share their failures, magic happens. 0:05:32.720,0:05:36.760 Bonds grow stronger[br]and collaboration becomes easier. 0:05:37.600,0:05:39.936 Through our events and research projects, 0:05:39.960,0:05:42.616 we have found some interesting facts. 0:05:42.640,0:05:46.896 For instance, that men and women[br]react in a different way 0:05:46.920,0:05:49.336 after the failure of a business. 0:05:49.360,0:05:52.256 The most common reaction among men 0:05:52.280,0:05:56.096 is to start a new business[br]within one year of failure, 0:05:56.120,0:05:58.256 but in a different sector, 0:05:58.280,0:06:01.056 while women decide to look for a job 0:06:01.080,0:06:04.176 and postpone the creation[br]of a new business. 0:06:04.200,0:06:06.496 Our hypothesis is that this happens 0:06:06.520,0:06:10.816 because women tend to suffer more[br]from the impostor syndrome. 0:06:10.840,0:06:15.816 We feel that we need something else[br]to be a good entrepreneur. 0:06:15.840,0:06:21.656 But I have seen that in many, many cases[br]women have everything that's needed. 0:06:21.680,0:06:23.920 We just need to take the step. 0:06:24.640,0:06:26.216 And in the case of men, 0:06:26.240,0:06:30.496 it is more common to see that they feel[br]they have enough knowledge 0:06:30.520,0:06:35.160 and just need to put it in practice[br]in another place with better luck. 0:06:35.920,0:06:38.416 Another interesting finding has been 0:06:38.440,0:06:43.000 that there are regional differences[br]on how entrepreneurs cope with failure. 0:06:43.720,0:06:46.096 For instance, the most common reaction 0:06:46.120,0:06:49.456 after the failure of a business[br]in the American continent 0:06:49.480,0:06:51.656 is to go back to school. 0:06:51.680,0:06:56.256 While in Europe, the most common reaction[br]is to look for a therapist. 0:06:56.280,0:06:58.896 (Laughter) 0:06:58.920,0:07:02.936 We're not sure which is a better reaction[br]after the failure of a business, 0:07:02.960,0:07:07.160 but this is something[br]we will study in the future. 0:07:08.000,0:07:11.096 Another interesting finding has been 0:07:11.120,0:07:16.776 the profound impact that public policy[br]has on failed entrepreneurs. 0:07:16.800,0:07:19.296 For instance, in my country, in Mexico, 0:07:19.320,0:07:22.616 the regulatory environment is so hard, 0:07:22.640,0:07:27.656 that closing a business can take you[br]a lot of time and a lot of money. 0:07:27.680,0:07:29.680 Let's begin with the money. 0:07:30.400,0:07:32.336 In the best possible scenario, 0:07:32.360,0:07:34.976 meaning you don't have[br]problems with partners, 0:07:35.000,0:07:37.696 providers, clients, employees, 0:07:37.720,0:07:39.776 in the best possible scenario, 0:07:39.800,0:07:43.976 officially closing a business[br]will cost you 2,000 dollars. 0:07:44.000,0:07:46.096 Which is a lot of money in Mexico. 0:07:46.120,0:07:48.336 Someone who earns the minimum wage 0:07:48.360,0:07:51.840 would have to work for 15 months[br]to save this amount. 0:07:52.560,0:07:55.136 Now, let's talk about the time. 0:07:55.160,0:07:58.376 As you may know,[br]in most of the developing world, 0:07:58.400,0:08:02.400 the average life expectancy[br]of a business is two years. 0:08:03.160,0:08:08.800 In Mexico, the process of officially[br]closing a business takes two years. 0:08:09.720,0:08:13.376 What happens when the average[br]life expectancy of a business 0:08:13.400,0:08:18.400 is so similar to the time it will take you[br]to close it if it doesn't work? 0:08:19.120,0:08:22.176 Of course, this discourages[br]business creation 0:08:22.200,0:08:24.000 and promotes informal economy. 0:08:24.840,0:08:27.416 In fact, econometric research has proved 0:08:27.440,0:08:32.936 that if the process of declaring[br]bankruptcy takes less time and less money, 0:08:32.960,0:08:35.679 more new firms will enter the market. 0:08:36.480,0:08:39.336 For this reason, in 2017, 0:08:39.360,0:08:42.775 we proposed a series[br]of public policy recommendations 0:08:42.799,0:08:47.096 for the procedure of officially[br]closing businesses in Mexico. 0:08:47.120,0:08:48.776 For a whole year, 0:08:48.800,0:08:52.136 we worked with entrepreneurs[br]from all over the country 0:08:52.160,0:08:53.616 and with Congress. 0:08:53.640,0:08:57.120 And the good news is that we managed[br]to help change the law. 0:08:58.240,0:08:59.456 Yay! 0:08:59.480,0:09:02.496 (Applause) 0:09:02.520,0:09:06.216 The idea is that when[br]the new regulation comes into force, 0:09:06.240,0:09:11.336 entrepreneurs will be able to close[br]their businesses in an online procedure 0:09:11.360,0:09:13.800 that is faster and inexpensive. 0:09:14.760,0:09:16.616 (Sighs) 0:09:16.640,0:09:18.856 On the night we invented Fuckup Nights, 0:09:18.880,0:09:23.360 we never imagined that the movement[br]would grow this big. 0:09:24.160,0:09:26.736 We are in 80 countries now. 0:09:26.760,0:09:29.536 In that moment, our only intention 0:09:29.560,0:09:32.936 was to put the topic[br]of failure on the table. 0:09:32.960,0:09:36.656 To help our friends see that failure[br]is something we must talk about. 0:09:36.680,0:09:41.296 It is not a cause of humiliation,[br]as it used to be in the past, 0:09:41.320,0:09:44.080 or a cause of celebration,[br]as some people say. 0:09:44.920,0:09:47.840 In fact, I want to confess something. 0:09:48.760,0:09:52.976 Every time I listen[br]to Silicon Valley types or students 0:09:53.000,0:09:58.640 bragging about failing fast and often[br]like it's no big deal, I cringe. 0:09:59.480,0:10:04.400 Because I think that there is a dark side[br]on the mantra "fail fast." 0:10:05.000,0:10:09.336 Of course, failing fast[br]is a great way to accelerate learning 0:10:09.360,0:10:11.216 and avoid wasting time. 0:10:11.240,0:10:14.776 But I fear that when[br]we present rapid failure 0:10:14.800,0:10:17.656 to entrepreneurs[br]as their one and only option, 0:10:17.680,0:10:20.096 we might be promoting laziness. 0:10:20.120,0:10:23.520 We might be promoting[br]that entrepreneurs give up too easily. 0:10:24.280,0:10:27.336 I also fear that the culture[br]of rapid failure 0:10:27.360,0:10:31.176 could be minimizing[br]the devastating consequences 0:10:31.200,0:10:32.840 of the failure of a business. 0:10:33.600,0:10:37.096 For instance, when[br]my social enterprise died, 0:10:37.120,0:10:42.616 the worst part was that I had to go back[br]to the indigenous community 0:10:42.640,0:10:45.616 and tell the women[br]that the business had failed 0:10:45.640,0:10:47.400 and it was my fault. 0:10:48.280,0:10:53.256 For some people this could be seen[br]like a great learning opportunity for me, 0:10:53.280,0:10:56.336 but the truth is that[br]the closure of this business 0:10:56.360,0:10:58.920 represented much more than that. 0:10:59.520,0:11:02.856 It meant that the women[br]would stop receiving an income 0:11:02.880,0:11:04.600 that they really needed. 0:11:05.720,0:11:08.976 For this reason,[br]I want to propose something. 0:11:09.000,0:11:13.096 I want to propose[br]that just as we put aside the idea 0:11:13.120,0:11:16.336 of publicly humiliating[br]failed entrepreneurs, 0:11:16.360,0:11:22.336 we must put aside the idea[br]that failing fast is always the best. 0:11:22.360,0:11:25.136 And I want to propose a new mantra: 0:11:25.160,0:11:27.496 fail mindfully. 0:11:27.520,0:11:31.416 We must remember that businesses[br]are made of people, 0:11:31.440,0:11:34.816 businesses are not entities[br]that appear and disappear 0:11:34.840,0:11:37.536 magically without consequences. 0:11:37.560,0:11:40.856 When a firm dies,[br]some people will lose their jobs. 0:11:40.880,0:11:43.256 And others will lose their money. 0:11:43.280,0:11:46.696 And in the case[br]of social and green enterprises, 0:11:46.720,0:11:50.976 the death of this business[br]can have a negative impact 0:11:51.000,0:11:54.440 on the ecosystems or communities[br]they were trying to serve. 0:11:55.360,0:11:59.456 But what does it mean to fail mindfully? 0:11:59.480,0:12:04.216 It means being aware of the impact,[br]of the consequences 0:12:04.240,0:12:06.120 of the failure of that business. 0:12:06.920,0:12:09.440 Being aware of the lessons learned. 0:12:09.960,0:12:13.456 And being aware of the responsibility 0:12:13.480,0:12:15.680 to share those learnings with the world. 0:12:16.400,0:12:17.616 Thank you. 0:12:17.640,0:12:21.080 (Applause)