0:00:00.269,0:00:03.420 [This talk contains mature language[br]Viewer discretion is advised] 0:00:03.897,0:00:08.600 If we traveled back to the year 800 BC, 0:00:08.624,0:00:12.403 in Greece, we would see[br]that merchants whose business has failed 0:00:12.427,0:00:16.776 were forced to sit in the marketplace[br]with a basket over their heads. 0:00:17.815,0:00:19.561 In premodern Italy, 0:00:19.585,0:00:22.982 failed business owners,[br]who had outstanding debts, 0:00:23.006,0:00:26.791 were taken totally naked[br]to the public square 0:00:26.815,0:00:30.457 where they had to bang their butts[br]against a special stone 0:00:30.481,0:00:32.822 while a crown cheered at them. 0:00:34.013,0:00:36.807 In the 17th century in France, 0:00:36.831,0:00:40.647 failed business owners were taken[br]to the center of the market, 0:00:40.671,0:00:44.003 where the beginning of their bankruptcy[br]was publicly announced. 0:00:44.427,0:00:47.676 And in order to avoid[br]immediate imprisonment, 0:00:47.700,0:00:49.776 they had to wear a green bonnet 0:00:49.800,0:00:53.291 so that everyone knew they were a failure. 0:00:53.879,0:00:57.220 Of course, these are extreme examples. 0:00:57.244,0:00:59.315 But it is important to remember 0:00:59.339,0:01:02.644 that when we excessively[br]punish those who fail, 0:01:02.668,0:01:05.819 we stifle innovation[br]and business creation, 0:01:05.843,0:01:09.463 the engines of economic growth[br]in any country. 0:01:10.498,0:01:15.861 Time has passed, and today we don't[br]publicly humiliate failed entrepreneurs. 0:01:16.235,0:01:19.638 And they don't broadcast[br]their failures on social media. 0:01:20.228,0:01:25.672 In fact, I think that all of us can relate[br]with the pain of failure. 0:01:25.696,0:01:28.720 But we don't share the details[br]of those experiences. 0:01:29.101,0:01:33.466 And I totally get it, my friends,[br]I have also been there. 0:01:33.490,0:01:35.142 I had a business that failed 0:01:35.166,0:01:38.603 and sharing that story[br]was incredibly hard. 0:01:38.919,0:01:44.291 In fact, it required seven years,[br]a good dose of vulnerability, 0:01:44.315,0:01:46.315 and the company of my friends. 0:01:46.998,0:01:48.665 This is my failure story. 0:01:49.458,0:01:54.395 When I was in college, studying business,[br]I met a group of indigenous women. 0:01:54.419,0:01:59.760 They lived in a poor rural community[br]in the state of Puebla, in central Mexico. 0:01:59.784,0:02:02.664 They made beautiful handmade products. 0:02:03.133,0:02:06.069 And when I met them and I saw their work, 0:02:06.093,0:02:08.187 I decided I wanted to help. 0:02:08.878,0:02:12.179 With some friends, I co-founded[br]a social enterprise 0:02:12.203,0:02:16.021 with the mission to help the women[br]create an income stream 0:02:16.045,0:02:18.312 and improve their quality of life. 0:02:19.085,0:02:21.839 We did everything by the book, 0:02:21.863,0:02:24.505 as we had learned in business school. 0:02:24.529,0:02:25.931 We got investors, 0:02:25.955,0:02:31.242 we spent a lot of time building[br]the business and training the women. 0:02:31.641,0:02:34.982 But soon we realized we were novices. 0:02:35.434,0:02:38.712 The handmade products were not selling, 0:02:38.736,0:02:43.426 and the financial plan we have made[br]was totally unrealistic. 0:02:43.450,0:02:47.776 In fact, we worked[br]for years without a salary, 0:02:47.800,0:02:50.075 hoping that a miracle would happen, 0:02:50.099,0:02:52.760 that magically a great buyer would arrive 0:02:52.784,0:02:55.526 and she would make[br]the business profitable. 0:02:55.855,0:02:57.988 But that miracle never happened. 0:02:58.926,0:03:01.720 In the end, we had to close the business, 0:03:01.744,0:03:04.045 and that broke my heart. 0:03:05.014,0:03:08.281 I started everything to create[br]a positive impact 0:03:08.305,0:03:10.172 on the life of the artisans. 0:03:10.476,0:03:12.913 And I felt that I have done the opposite. 0:03:13.786,0:03:16.081 I felt so guilty, 0:03:16.105,0:03:18.417 that I decided to hide this failure 0:03:18.441,0:03:22.164 from my conversations[br]and my resume for years. 0:03:22.934,0:03:25.379 I didn't know other failed entrepreneurs 0:03:25.403,0:03:28.670 and I thought I was[br]the only loser in the world. 0:03:30.307,0:03:34.768 One night, seven years later,[br]I was out with some friends 0:03:34.792,0:03:38.307 and we were talking[br]about the life of the entrepreneur. 0:03:38.331,0:03:41.609 And of course, the issue[br]of failure came out. 0:03:42.307,0:03:46.593 I decided to confess to my friends[br]the story of my failed business. 0:03:46.903,0:03:49.347 And they shared similar stories. 0:03:49.680,0:03:54.958 In that moment, a thought[br]became really clear in my mind: 0:03:54.982,0:03:57.315 all of my friend were failures. 0:03:57.339,0:03:58.489 (Laughter) 0:03:59.276,0:04:02.973 Being more serious,[br]that night I realized that 0:04:02.997,0:04:06.450 A: I wasn't the only loser in the world, 0:04:06.474,0:04:10.514 and B: we all have hidden failures. 0:04:10.538,0:04:12.638 Please tell me if that is not true. 0:04:14.297,0:04:17.875 That night was like an exorcism for me. 0:04:17.899,0:04:22.869 I realized that sharing your failures[br]makes you stronger, not weaker. 0:04:23.450,0:04:25.776 And being open to my vulnerability 0:04:25.800,0:04:30.188 helped me connect with others[br]in a deeper and more meaningful way, 0:04:30.212,0:04:34.279 and embrace life lessons[br]I wouldn't have learned previously. 0:04:35.220,0:04:37.292 As a consequence of this experience 0:04:37.316,0:04:40.653 of sharing stories[br]of businesses that didn't work, 0:04:40.677,0:04:43.088 we decided to create a platform of events 0:04:43.112,0:04:46.169 to help others share[br]their failure stories. 0:04:46.193,0:04:48.326 And we called it Fuckup Nights. 0:04:49.577,0:04:53.109 Years later, we also created[br]a research center 0:04:53.133,0:04:54.942 devoted to the story of failure 0:04:54.966,0:04:58.990 and its implications on business,[br]people and society 0:04:59.014,0:05:03.705 and as we love cool names,[br]we called it the Failure Institute. 0:05:04.854,0:05:07.077 It has been surprising to see 0:05:07.101,0:05:10.251 that when an entrepreneur[br]stands on a stage 0:05:10.275,0:05:12.347 and shares a story of failure, 0:05:12.371,0:05:15.520 she can actually enjoy that experience. 0:05:15.544,0:05:19.528 It doesn't have to be a moment[br]of shame and embarrassment, 0:05:19.552,0:05:21.306 as it used to be in the past. 0:05:21.774,0:05:24.266 It is an opportunity[br]to share lessons learned 0:05:24.290,0:05:25.647 and build empathy. 0:05:26.125,0:05:27.579 We have also discovered 0:05:27.603,0:05:32.295 that when the members of a team[br]share their failures, magic happens. 0:05:32.673,0:05:36.750 Bonds grow stronger[br]and collaboration becomes easier. 0:05:37.671,0:05:39.917 Through our events and research projects, 0:05:39.941,0:05:42.600 we have found some interesting facts. 0:05:42.624,0:05:46.873 For instance, that men and women[br]react in a different way 0:05:46.897,0:05:48.897 after the failure of a business. 0:05:49.347,0:05:52.236 The most common reaction among men 0:05:52.260,0:05:56.101 is to start a new business[br]within one year of failure, 0:05:56.125,0:05:57.858 but in a different sector. 0:05:58.284,0:06:01.061 While women decide to look for a job 0:06:01.085,0:06:03.831 and postpone the creation[br]of a new business. 0:06:04.251,0:06:06.492 Our hypothesis is that this happens 0:06:06.516,0:06:10.823 because women tend to suffer more[br]from the impostor syndrome. 0:06:10.847,0:06:15.807 We feel that we need something else[br]to be a good entrepreneur. 0:06:15.831,0:06:21.318 But I have seen that in many, many cases[br]women have everything that's needed. 0:06:21.704,0:06:24.029 We just need to take the step. 0:06:24.680,0:06:26.212 And in the case of men, 0:06:26.236,0:06:30.514 it is more common to see that they feel[br]they have enough knowledge, 0:06:30.538,0:06:35.121 and just need to put it in practice[br]in another place with better luck. 0:06:35.958,0:06:38.403 Another interesting finding has been 0:06:38.427,0:06:43.091 that there are regional differences[br]on how entrepreneurs cope with failure. 0:06:43.735,0:06:46.089 For instance, the most common reaction 0:06:46.113,0:06:49.445 after the failure of a business[br]in the American continent 0:06:49.469,0:06:51.148 is to go back to school. 0:06:51.680,0:06:55.934 While in Europe, the most common reaction[br]is to look for a therapist. 0:06:55.958,0:06:58.593 (Laughter) 0:06:58.916,0:07:02.932 We're not sure which is a better reaction[br]after the failure of a business, 0:07:02.956,0:07:07.170 but this is something[br]we will study in the future. 0:07:08.053,0:07:11.085 Another interesting finding has been 0:07:11.109,0:07:16.208 the profound impact that public policy[br]has on failed entrepreneurs. 0:07:16.784,0:07:19.356 For instance, in my country, in Mexico, 0:07:19.380,0:07:22.633 the regulatory environment is so hard, 0:07:22.657,0:07:27.390 that closing a business can take you[br]a lot of time and a lot of money. 0:07:27.704,0:07:29.839 Let's begin with the money. 0:07:30.419,0:07:32.352 In the best possible scenario, 0:07:32.376,0:07:34.966 meaning you don't have[br]problems with partners, 0:07:34.990,0:07:37.680 providers, clients, employees, 0:07:37.704,0:07:39.776 in the best possible scenario, 0:07:39.800,0:07:43.985 officially closing a business[br]will cost you 2,000 dollars. 0:07:44.009,0:07:46.088 Which is a lot of money in Mexico. 0:07:46.112,0:07:48.335 Someone who earns the minimum wage 0:07:48.359,0:07:51.959 would have to work for 15 months[br]to save this amount. 0:07:52.596,0:07:54.663 Now, let's talk about the time. 0:07:55.147,0:07:58.393 As you may know, in most[br]of the developing world, 0:07:58.417,0:08:02.504 the average life expectancy[br]of a business is two years. 0:08:03.196,0:08:08.807 In Mexico, the process of officially[br]closing a business takes two years. 0:08:09.744,0:08:13.395 What happens when the average[br]life expectancy of a business 0:08:13.419,0:08:18.432 is so similar to the time it will take you[br]to close it if it doesn't work? 0:08:19.149,0:08:22.166 Of course, this discourages[br]business creation 0:08:22.190,0:08:24.190 and promotes informal economy. 0:08:24.863,0:08:27.435 In fact, econometric research has proved 0:08:27.459,0:08:32.942 that if the process of declaring[br]bankruptcy takes less time and less money, 0:08:32.966,0:08:35.688 more new firms will enter the market. 0:08:36.506,0:08:39.317 For this reason, in 2017, 0:08:39.341,0:08:42.768 we proposed a series[br]of public policy recommendations 0:08:42.792,0:08:47.109 for the procedure of officially[br]closing businesses in Mexico. 0:08:47.133,0:08:48.791 For a whole year, 0:08:48.815,0:08:52.149 we worked with entrepreneurs[br]from all over the country 0:08:52.173,0:08:53.601 and with Congress. 0:08:53.625,0:08:57.307 And the good news is that we managed[br]to help change the law. 0:08:58.247,0:08:59.442 Yay! 0:08:59.466,0:09:02.482 (Applause) 0:09:02.506,0:09:06.220 The idea is that when[br]the new regulation comes into force, 0:09:06.244,0:09:11.330 entrepreneurs will be able to close[br]their businesses in an online procedure 0:09:11.354,0:09:13.798 that is faster and inexpensive. 0:09:15.442,0:09:16.632 (Sighs) 0:09:16.656,0:09:18.867 On the night we invented Fuckup Nights, 0:09:18.891,0:09:23.376 we never imagined that the movement[br]would grow this big. 0:09:24.173,0:09:26.291 We are in 80 countries now. 0:09:26.744,0:09:29.553 In that moment, our only intention 0:09:29.577,0:09:32.644 was to put the topic[br]of failure on the table. 0:09:32.966,0:09:36.681 To help our friends see that failure[br]is something we must talk about. 0:09:36.705,0:09:41.276 It is not a cause of humiliation,[br]as it used to be in the past, 0:09:41.300,0:09:44.433 or a cause of celebration,[br]as some people say. 0:09:44.943,0:09:47.847 In fact, I want to confess something. 0:09:48.806,0:09:52.988 Every time I listen[br]to Silicon Valley types or students 0:09:53.012,0:09:58.640 bragging about failing fast and often[br]like it's no big deal, I cringe. 0:09:59.464,0:10:04.395 Because I think that there is a dark side[br]on the mantra "fail fast." 0:10:05.036,0:10:09.355 Of course, failing fast[br]is a great way to accelerate learning 0:10:09.379,0:10:10.912 and avoid wasting time. 0:10:11.244,0:10:14.791 But I fear that when[br]we present rapid failure 0:10:14.815,0:10:17.655 to entrepreneurs as their[br]one and only option, 0:10:17.679,0:10:19.746 we might be promoting laziness. 0:10:20.109,0:10:23.844 We might be promoting[br]that entrepreneurs give up too easily. 0:10:24.315,0:10:27.331 I also fear that the culture[br]of rapid failure 0:10:27.355,0:10:31.180 could be minimizing[br]the devastating consequences 0:10:31.204,0:10:33.137 of the failure of a business. 0:10:33.633,0:10:37.069 For instance, when[br]my social enterprise died, 0:10:37.093,0:10:42.610 the worst part was that I had to go back[br]to the indigenous community 0:10:42.634,0:10:45.626 and tell the women[br]that the business had failed, 0:10:45.650,0:10:47.387 and it was my fault. 0:10:48.284,0:10:53.244 For some people this could be seen[br]like a great learning opportunity for me, 0:10:53.268,0:10:56.342 but the truth is that[br]the closure of this business 0:10:56.366,0:10:58.863 represented much more than that. 0:10:59.545,0:11:02.863 It meant that the women[br]would stop receiving an income 0:11:02.887,0:11:04.585 that they really needed. 0:11:05.736,0:11:08.672 For this reason,[br]I want to propose something. 0:11:09.014,0:11:13.149 I want to propose that[br]just as we put aside the idea 0:11:13.173,0:11:16.339 of publicly humiliating[br]failed entrepreneurs, 0:11:16.363,0:11:21.753 we must put aside the idea[br]that failing fast is always the best. 0:11:22.379,0:11:25.006 And I want to propose a new mantra: 0:11:25.030,0:11:27.037 fail mindfully. 0:11:27.538,0:11:31.424 We must remember that businesses[br]are made of people, 0:11:31.448,0:11:34.816 businesses are not entities[br]that appear and disappear 0:11:34.840,0:11:36.974 magically without consequences. 0:11:37.575,0:11:40.535 When a firm dies,[br]some people will lose their jobs. 0:11:40.863,0:11:43.260 And others will lose their money. 0:11:43.284,0:11:46.696 And in the case of social[br]and green enterprises, 0:11:46.720,0:11:50.958 the death of this business[br]can have a negative impact 0:11:50.982,0:11:54.585 on the ecosystems or communities[br]they were trying to serve. 0:11:55.363,0:11:59.013 But what does it mean to fail mindfully? 0:11:59.498,0:12:04.220 It means being aware of the impact,[br]of the consequences 0:12:04.244,0:12:06.377 of the failure of that business. 0:12:06.895,0:12:09.497 Being aware of the lessons learned. 0:12:09.998,0:12:13.442 And being aware of the responsibility 0:12:13.466,0:12:16.387 to share those learnings with the world. 0:12:16.411,0:12:17.574 Thank you. 0:12:17.598,0:12:20.984 (Applause)