1 00:00:00,269 --> 00:00:03,420 [This talk contains mature language Viewer discretion is advised] 2 00:00:03,897 --> 00:00:08,600 If we traveled back to the year 800 BC, 3 00:00:08,624 --> 00:00:12,403 in Greece, we would see that merchants whose business has failed 4 00:00:12,427 --> 00:00:16,776 were forced to sit in the marketplace with a basket over their heads. 5 00:00:17,815 --> 00:00:19,561 In premodern Italy, 6 00:00:19,585 --> 00:00:22,982 failed business owners, who had outstanding debts, 7 00:00:23,006 --> 00:00:26,791 were taken totally naked to the public square 8 00:00:26,815 --> 00:00:30,457 where they had to bang their butts against a special stone 9 00:00:30,481 --> 00:00:32,822 while a crown cheered at them. 10 00:00:34,013 --> 00:00:36,807 In the 17th century in France, 11 00:00:36,831 --> 00:00:40,647 failed business owners were taken to the center of the market, 12 00:00:40,671 --> 00:00:44,003 where the beginning of their bankruptcy was publicly announced. 13 00:00:44,427 --> 00:00:47,676 And in order to avoid immediate imprisonment, 14 00:00:47,700 --> 00:00:49,776 they had to wear a green bonnet 15 00:00:49,800 --> 00:00:53,291 so that everyone knew they were a failure. 16 00:00:53,879 --> 00:00:57,220 Of course, these are extreme examples. 17 00:00:57,244 --> 00:00:59,315 But it is important to remember 18 00:00:59,339 --> 00:01:02,644 that when we excessively punish those who fail, 19 00:01:02,668 --> 00:01:05,819 we stifle innovation and business creation, 20 00:01:05,843 --> 00:01:09,463 the engines of economic growth in any country. 21 00:01:10,498 --> 00:01:15,861 Time has passed, and today we don't publicly humiliate failed entrepreneurs. 22 00:01:16,235 --> 00:01:19,638 And they don't broadcast their failures on social media. 23 00:01:20,228 --> 00:01:25,672 In fact, I think that all of us can relate with the pain of failure. 24 00:01:25,696 --> 00:01:28,720 But we don't share the details of those experiences. 25 00:01:29,101 --> 00:01:33,466 And I totally get it, my friends, I have also been there. 26 00:01:33,490 --> 00:01:35,142 I had a business that failed 27 00:01:35,166 --> 00:01:38,603 and sharing that story was incredibly hard. 28 00:01:38,919 --> 00:01:44,291 In fact, it required seven years, a good dose of vulnerability, 29 00:01:44,315 --> 00:01:46,315 and the company of my friends. 30 00:01:46,998 --> 00:01:48,665 This is my failure story. 31 00:01:49,458 --> 00:01:54,395 When I was in college, studying business, I met a group of indigenous women. 32 00:01:54,419 --> 00:01:59,760 They lived in a poor rural community in the state of Puebla, in central Mexico. 33 00:01:59,784 --> 00:02:02,664 They made beautiful handmade products. 34 00:02:03,133 --> 00:02:06,069 And when I met them and I saw their work, 35 00:02:06,093 --> 00:02:08,187 I decided I wanted to help. 36 00:02:08,878 --> 00:02:12,179 With some friends, I co-founded a social enterprise 37 00:02:12,203 --> 00:02:16,021 with the mission to help the women create an income stream 38 00:02:16,045 --> 00:02:18,312 and improve their quality of life. 39 00:02:19,085 --> 00:02:21,839 We did everything by the book, 40 00:02:21,863 --> 00:02:24,505 as we had learned in business school. 41 00:02:24,529 --> 00:02:25,931 We got investors, 42 00:02:25,955 --> 00:02:31,242 we spent a lot of time building the business and training the women. 43 00:02:31,641 --> 00:02:34,982 But soon we realized we were novices. 44 00:02:35,434 --> 00:02:38,712 The handmade products were not selling, 45 00:02:38,736 --> 00:02:43,426 and the financial plan we have made was totally unrealistic. 46 00:02:43,450 --> 00:02:47,776 In fact, we worked for years without a salary, 47 00:02:47,800 --> 00:02:50,075 hoping that a miracle would happen, 48 00:02:50,099 --> 00:02:52,760 that magically a great buyer would arrive 49 00:02:52,784 --> 00:02:55,526 and she would make the business profitable. 50 00:02:55,855 --> 00:02:57,988 But that miracle never happened. 51 00:02:58,926 --> 00:03:01,720 In the end, we had to close the business, 52 00:03:01,744 --> 00:03:04,045 and that broke my heart. 53 00:03:05,014 --> 00:03:08,281 I started everything to create a positive impact 54 00:03:08,305 --> 00:03:10,172 on the life of the artisans. 55 00:03:10,476 --> 00:03:12,913 And I felt that I have done the opposite. 56 00:03:13,786 --> 00:03:16,081 I felt so guilty, 57 00:03:16,105 --> 00:03:18,417 that I decided to hide this failure 58 00:03:18,441 --> 00:03:22,164 from my conversations and my resume for years. 59 00:03:22,934 --> 00:03:25,379 I didn't know other failed entrepreneurs 60 00:03:25,403 --> 00:03:28,670 and I thought I was the only loser in the world. 61 00:03:30,307 --> 00:03:34,768 One night, seven years later, I was out with some friends 62 00:03:34,792 --> 00:03:38,307 and we were talking about the life of the entrepreneur. 63 00:03:38,331 --> 00:03:41,609 And of course, the issue of failure came out. 64 00:03:42,307 --> 00:03:46,593 I decided to confess to my friends the story of my failed business. 65 00:03:46,903 --> 00:03:49,347 And they shared similar stories. 66 00:03:49,680 --> 00:03:54,958 In that moment, a thought became really clear in my mind: 67 00:03:54,982 --> 00:03:57,315 all of my friend were failures. 68 00:03:57,339 --> 00:03:58,489 (Laughter) 69 00:03:59,276 --> 00:04:02,973 Being more serious, that night I realized that 70 00:04:02,997 --> 00:04:06,450 A: I wasn't the only loser in the world, 71 00:04:06,474 --> 00:04:10,514 and B: we all have hidden failures. 72 00:04:10,538 --> 00:04:12,638 Please tell me if that is not true. 73 00:04:14,297 --> 00:04:17,875 That night was like an exorcism for me. 74 00:04:17,899 --> 00:04:22,869 I realized that sharing your failures makes you stronger, not weaker. 75 00:04:23,450 --> 00:04:25,776 And being open to my vulnerability 76 00:04:25,800 --> 00:04:30,188 helped me connect with others in a deeper and more meaningful way, 77 00:04:30,212 --> 00:04:34,279 and embrace life lessons I wouldn't have learned previously. 78 00:04:35,220 --> 00:04:37,292 As a consequence of this experience 79 00:04:37,316 --> 00:04:40,653 of sharing stories of businesses that didn't work, 80 00:04:40,677 --> 00:04:43,088 we decided to create a platform of events 81 00:04:43,112 --> 00:04:46,169 to help others share their failure stories. 82 00:04:46,193 --> 00:04:48,326 And we called it Fuckup Nights. 83 00:04:49,577 --> 00:04:53,109 Years later, we also created a research center 84 00:04:53,133 --> 00:04:54,942 devoted to the story of failure 85 00:04:54,966 --> 00:04:58,990 and its implications on business, people and society 86 00:04:59,014 --> 00:05:03,705 and as we love cool names, we called it the Failure Institute. 87 00:05:04,854 --> 00:05:07,077 It has been surprising to see 88 00:05:07,101 --> 00:05:10,251 that when an entrepreneur stands on a stage 89 00:05:10,275 --> 00:05:12,347 and shares a story of failure, 90 00:05:12,371 --> 00:05:15,520 she can actually enjoy that experience. 91 00:05:15,544 --> 00:05:19,528 It doesn't have to be a moment of shame and embarrassment, 92 00:05:19,552 --> 00:05:21,306 as it used to be in the past. 93 00:05:21,774 --> 00:05:24,266 It is an opportunity to share lessons learned 94 00:05:24,290 --> 00:05:25,647 and build empathy. 95 00:05:26,125 --> 00:05:27,579 We have also discovered 96 00:05:27,603 --> 00:05:32,295 that when the members of a team share their failures, magic happens. 97 00:05:32,673 --> 00:05:36,750 Bonds grow stronger and collaboration becomes easier. 98 00:05:37,671 --> 00:05:39,917 Through our events and research projects, 99 00:05:39,941 --> 00:05:42,600 we have found some interesting facts. 100 00:05:42,624 --> 00:05:46,873 For instance, that men and women react in a different way 101 00:05:46,897 --> 00:05:48,897 after the failure of a business. 102 00:05:49,347 --> 00:05:52,236 The most common reaction among men 103 00:05:52,260 --> 00:05:56,101 is to start a new business within one year of failure, 104 00:05:56,125 --> 00:05:57,858 but in a different sector. 105 00:05:58,284 --> 00:06:01,061 While women decide to look for a job 106 00:06:01,085 --> 00:06:03,831 and postpone the creation of a new business. 107 00:06:04,251 --> 00:06:06,492 Our hypothesis is that this happens 108 00:06:06,516 --> 00:06:10,823 because women tend to suffer more from the impostor syndrome. 109 00:06:10,847 --> 00:06:15,807 We feel that we need something else to be a good entrepreneur. 110 00:06:15,831 --> 00:06:21,318 But I have seen that in many, many cases women have everything that's needed. 111 00:06:21,704 --> 00:06:24,029 We just need to take the step. 112 00:06:24,680 --> 00:06:26,212 And in the case of men, 113 00:06:26,236 --> 00:06:30,514 it is more common to see that they feel they have enough knowledge, 114 00:06:30,538 --> 00:06:35,121 and just need to put it in practice in another place with better luck. 115 00:06:35,958 --> 00:06:38,403 Another interesting finding has been 116 00:06:38,427 --> 00:06:43,091 that there are regional differences on how entrepreneurs cope with failure. 117 00:06:43,735 --> 00:06:46,089 For instance, the most common reaction 118 00:06:46,113 --> 00:06:49,445 after the failure of a business in the American continent 119 00:06:49,469 --> 00:06:51,148 is to go back to school. 120 00:06:51,680 --> 00:06:55,934 While in Europe, the most common reaction is to look for a therapist. 121 00:06:55,958 --> 00:06:58,593 (Laughter) 122 00:06:58,916 --> 00:07:02,932 We're not sure which is a better reaction after the failure of a business, 123 00:07:02,956 --> 00:07:07,170 but this is something we will study in the future. 124 00:07:08,053 --> 00:07:11,085 Another interesting finding has been 125 00:07:11,109 --> 00:07:16,208 the profound impact that public policy has on failed entrepreneurs. 126 00:07:16,784 --> 00:07:19,356 For instance, in my country, in Mexico, 127 00:07:19,380 --> 00:07:22,633 the regulatory environment is so hard, 128 00:07:22,657 --> 00:07:27,390 that closing a business can take you a lot of time and a lot of money. 129 00:07:27,704 --> 00:07:29,839 Let's begin with the money. 130 00:07:30,419 --> 00:07:32,352 In the best possible scenario, 131 00:07:32,376 --> 00:07:34,966 meaning you don't have problems with partners, 132 00:07:34,990 --> 00:07:37,680 providers, clients, employees, 133 00:07:37,704 --> 00:07:39,776 in the best possible scenario, 134 00:07:39,800 --> 00:07:43,985 officially closing a business will cost you 2,000 dollars. 135 00:07:44,009 --> 00:07:46,088 Which is a lot of money in Mexico. 136 00:07:46,112 --> 00:07:48,335 Someone who earns the minimum wage 137 00:07:48,359 --> 00:07:51,959 would have to work for 15 months to save this amount. 138 00:07:52,596 --> 00:07:54,663 Now, let's talk about the time. 139 00:07:55,147 --> 00:07:58,393 As you may know, in most of the developing world, 140 00:07:58,417 --> 00:08:02,504 the average life expectancy of a business is two years. 141 00:08:03,196 --> 00:08:08,807 In Mexico, the process of officially closing a business takes two years. 142 00:08:09,744 --> 00:08:13,395 What happens when the average life expectancy of a business 143 00:08:13,419 --> 00:08:18,432 is so similar to the time it will take you to close it if it doesn't work? 144 00:08:19,149 --> 00:08:22,166 Of course, this discourages business creation 145 00:08:22,190 --> 00:08:24,190 and promotes informal economy. 146 00:08:24,863 --> 00:08:27,435 In fact, econometric research has proved 147 00:08:27,459 --> 00:08:32,942 that if the process of declaring bankruptcy takes less time and less money, 148 00:08:32,966 --> 00:08:35,688 more new firms will enter the market. 149 00:08:36,506 --> 00:08:39,317 For this reason, in 2017, 150 00:08:39,341 --> 00:08:42,768 we proposed a series of public policy recommendations 151 00:08:42,792 --> 00:08:47,109 for the procedure of officially closing businesses in Mexico. 152 00:08:47,133 --> 00:08:48,791 For a whole year, 153 00:08:48,815 --> 00:08:52,149 we worked with entrepreneurs from all over the country 154 00:08:52,173 --> 00:08:53,601 and with Congress. 155 00:08:53,625 --> 00:08:57,307 And the good news is that we managed to help change the law. 156 00:08:58,247 --> 00:08:59,442 Yay! 157 00:08:59,466 --> 00:09:02,482 (Applause) 158 00:09:02,506 --> 00:09:06,220 The idea is that when the new regulation comes into force, 159 00:09:06,244 --> 00:09:11,330 entrepreneurs will be able to close their businesses in an online procedure 160 00:09:11,354 --> 00:09:13,798 that is faster and inexpensive. 161 00:09:15,442 --> 00:09:16,632 (Sighs) 162 00:09:16,656 --> 00:09:18,867 On the night we invented Fuckup Nights, 163 00:09:18,891 --> 00:09:23,376 we never imagined that the movement would grow this big. 164 00:09:24,173 --> 00:09:26,291 We are in 80 countries now. 165 00:09:26,744 --> 00:09:29,553 In that moment, our only intention 166 00:09:29,577 --> 00:09:32,644 was to put the topic of failure on the table. 167 00:09:32,966 --> 00:09:36,681 To help our friends see that failure is something we must talk about. 168 00:09:36,705 --> 00:09:41,276 It is not a cause of humiliation, as it used to be in the past, 169 00:09:41,300 --> 00:09:44,433 or a cause of celebration, as some people say. 170 00:09:44,943 --> 00:09:47,847 In fact, I want to confess something. 171 00:09:48,806 --> 00:09:52,988 Every time I listen to Silicon Valley types or students 172 00:09:53,012 --> 00:09:58,640 bragging about failing fast and often like it's no big deal, I cringe. 173 00:09:59,464 --> 00:10:04,395 Because I think that there is a dark side on the mantra "fail fast." 174 00:10:05,036 --> 00:10:09,355 Of course, failing fast is a great way to accelerate learning 175 00:10:09,379 --> 00:10:10,912 and avoid wasting time. 176 00:10:11,244 --> 00:10:14,791 But I fear that when we present rapid failure 177 00:10:14,815 --> 00:10:17,655 to entrepreneurs as their one and only option, 178 00:10:17,679 --> 00:10:19,746 we might be promoting laziness. 179 00:10:20,109 --> 00:10:23,844 We might be promoting that entrepreneurs give up too easily. 180 00:10:24,315 --> 00:10:27,331 I also fear that the culture of rapid failure 181 00:10:27,355 --> 00:10:31,180 could be minimizing the devastating consequences 182 00:10:31,204 --> 00:10:33,137 of the failure of a business. 183 00:10:33,633 --> 00:10:37,069 For instance, when my social enterprise died, 184 00:10:37,093 --> 00:10:42,610 the worst part was that I had to go back to the indigenous community 185 00:10:42,634 --> 00:10:45,626 and tell the women that the business had failed, 186 00:10:45,650 --> 00:10:47,387 and it was my fault. 187 00:10:48,284 --> 00:10:53,244 For some people this could be seen like a great learning opportunity for me, 188 00:10:53,268 --> 00:10:56,342 but the truth is that the closure of this business 189 00:10:56,366 --> 00:10:58,863 represented much more than that. 190 00:10:59,545 --> 00:11:02,863 It meant that the women would stop receiving an income 191 00:11:02,887 --> 00:11:04,585 that they really needed. 192 00:11:05,736 --> 00:11:08,672 For this reason, I want to propose something. 193 00:11:09,014 --> 00:11:13,149 I want to propose that just as we put aside the idea 194 00:11:13,173 --> 00:11:16,339 of publicly humiliating failed entrepreneurs, 195 00:11:16,363 --> 00:11:21,753 we must put aside the idea that failing fast is always the best. 196 00:11:22,379 --> 00:11:25,006 And I want to propose a new mantra: 197 00:11:25,030 --> 00:11:27,037 fail mindfully. 198 00:11:27,538 --> 00:11:31,424 We must remember that businesses are made of people, 199 00:11:31,448 --> 00:11:34,816 businesses are not entities that appear and disappear 200 00:11:34,840 --> 00:11:36,974 magically without consequences. 201 00:11:37,575 --> 00:11:40,535 When a firm dies, some people will lose their jobs. 202 00:11:40,863 --> 00:11:43,260 And others will lose their money. 203 00:11:43,284 --> 00:11:46,696 And in the case of social and green enterprises, 204 00:11:46,720 --> 00:11:50,958 the death of this business can have a negative impact 205 00:11:50,982 --> 00:11:54,585 on the ecosystems or communities they were trying to serve. 206 00:11:55,363 --> 00:11:59,013 But what does it mean to fail mindfully? 207 00:11:59,498 --> 00:12:04,220 It means being aware of the impact, of the consequences 208 00:12:04,244 --> 00:12:06,377 of the failure of that business. 209 00:12:06,895 --> 00:12:09,497 Being aware of the lessons learned. 210 00:12:09,998 --> 00:12:13,442 And being aware of the responsibility 211 00:12:13,466 --> 00:12:16,387 to share those learnings with the world. 212 00:12:16,411 --> 00:12:17,574 Thank you. 213 00:12:17,598 --> 00:12:20,984 (Applause)