WEBVTT 00:00:02.094 --> 00:00:04.339 It is hard to imagine life 00:00:04.339 --> 00:00:06.331 without Amazon.com. 00:00:06.331 --> 00:00:09.850 [Laughs] 00:00:09.850 --> 00:00:13.550 Even for someone of my advanced age. 00:00:13.550 --> 00:00:15.829 After all, 00:00:15.829 --> 00:00:19.067 where else can a few clicks of a mouse take you 00:00:19.067 --> 00:00:22.136 from the latest novel by Toni Morrison 00:00:22.136 --> 00:00:25.518 to an 18th century edition of the works 00:00:25.518 --> 00:00:28.135 of John Locke, 00:00:28.135 --> 00:00:33.196 having stopped in powered tools and women shoes along the way? 00:00:33.196 --> 00:00:36.793 Yet the founder and Chief Executive Officer 00:00:36.793 --> 00:00:39.984 of the world's largest e-tailer, 00:00:39.984 --> 00:00:46.210 whose net sales surpassed 24.5 billion dollars in 2009, 00:00:46.210 --> 00:00:49.157 is only 46 year old, 00:00:49.157 --> 00:00:52.631 and Amazon.com has only existed 00:00:52.631 --> 00:00:56.911 since 1995, making it even younger 00:00:56.911 --> 00:01:00.571 than the class of 2010. 00:01:00.571 --> 00:01:03.006 The moral of this story 00:01:03.006 --> 00:01:05.044 is that the right idea 00:01:05.044 --> 00:01:08.112 in the right hands, at the right time, 00:01:08.112 --> 00:01:11.553 can change the way we lead our lives. 00:01:11.553 --> 00:01:14.187 The idea, in this case, 00:01:14.187 --> 00:01:17.422 was harnessing the power of the nascent Internet 00:01:17.422 --> 00:01:22.184 to create a virtual bookstore of limitless proportions. 00:01:22.184 --> 00:01:26.755 The hands were those of our speaker, Jeff Bezos, 00:01:26.755 --> 00:01:29.654 a self-described nerdy 00:01:29.654 --> 00:01:33.840 computer science and electrical engineering major 00:01:33.840 --> 00:01:37.317 who graduated from Princeton with highest honors 00:01:37.317 --> 00:01:41.029 in 1986. 00:01:41.029 --> 00:01:44.066 And the time was 1994, 00:01:44.066 --> 00:01:47.809 when he and his wife Mackenzie Tuttle Bezos, 00:01:47.809 --> 00:01:50.899 of the class of 1992, 00:01:50.899 --> 00:01:53.788 exchanged the security of Wall Street, 00:01:53.788 --> 00:01:57.091 where they worked at D.E. Shaw & Co., 00:01:57.091 --> 00:02:01.974 for the uncertain prospects of a dot com start-up. 00:02:01.974 --> 00:02:04.391 But then, as Jeff points out, 00:02:04.391 --> 00:02:06.723 "failure is an essential component" 00:02:06.723 --> 00:02:09.439 "of innovation and invention." 00:02:09.439 --> 00:02:11.640 "If you know it's going to work," 00:02:11.640 --> 00:02:14.338 "it's not an experiment." 00:02:14.338 --> 00:02:19.536 And Amazon.com was nothing if not a grand experiment. 00:02:19.536 --> 00:02:23.812 Working on improvised tables in the garage of his Seattle home, 00:02:23.812 --> 00:02:27.592 and using his parents' savings as start-up capital, 00:02:27.592 --> 00:02:33.056 Jeff defied the forces that cause most young companies to fail. 00:02:33.056 --> 00:02:36.830 Partly, he admits, through sheer good fortune, 00:02:36.830 --> 00:02:40.591 but also because of his unwavering determination 00:02:40.591 --> 00:02:46.328 to create the world's most customers-centric company. 00:02:46.328 --> 00:02:50.621 And as he notes in his company's latest annual report, 00:02:50.621 --> 00:02:56.895 of the 452 goals that Amazon.com has set for itself this year, 00:02:56.895 --> 00:03:02.958 360 of them will directly affect the customer experience, 00:03:02.958 --> 00:03:08.468 while the word "revenue" is used on only 8 occasions. 00:03:08.468 --> 00:03:11.014 I do not advise you 00:03:11.014 --> 00:03:14.774 to start off with 452 goals this year, 00:03:14.774 --> 00:03:17.349 by the way. 00:03:17.349 --> 00:03:21.390 But this is just one of the keys to Jeff's success. 00:03:21.390 --> 00:03:24.226 Another lies in his exceptional ability 00:03:24.226 --> 00:03:27.763 to marry commerce and technology in creative ways, 00:03:27.763 --> 00:03:31.492 in his sheer inventiveness and willingness 00:03:31.492 --> 00:03:34.764 to take the risks inherent in this process. 00:03:34.764 --> 00:03:38.294 Indeed, the history of Amazon.com 00:03:38.294 --> 00:03:40.882 is one of daring leaps. 00:03:40.882 --> 00:03:43.779 One such leap involved creating the capacity 00:03:43.779 --> 00:03:47.204 to search inside the books sold by his company, 00:03:47.204 --> 00:03:50.971 not by designing a modest pilot project, 00:03:50.971 --> 00:03:54.521 but by committing the resources to make it possible 00:03:54.521 --> 00:03:59.231 to scour the text of more 120,000 volumes, 00:03:59.231 --> 00:04:03.399 when this feature debuted in 2003. 00:04:03.399 --> 00:04:06.215 Other innovations have included 00:04:06.215 --> 00:04:10.335 one-click shopping, online product reviews by customers, 00:04:10.335 --> 00:04:13.996 and of course, the Kindle reading device, 00:04:13.996 --> 00:04:17.880 which we test-drove in 3 courses this fall. 00:04:17.880 --> 00:04:21.512 Mirroring the rapid growth of Amazon itself, 00:04:21.512 --> 00:04:24.881 the number of books available through the US Kindle store 00:04:24.881 --> 00:04:29.060 topped 460,000 in 2009, 00:04:29.060 --> 00:04:32.763 just 2 years after its launch. 00:04:32.763 --> 00:04:35.714 And there is no turning back. 00:04:35.714 --> 00:04:38.138 "Our vision is every book," 00:04:38.138 --> 00:04:41.520 "every print ed, in any language," 00:04:41.520 --> 00:04:44.473 "all available in less than 60 seconds," 00:04:44.473 --> 00:04:48.187 Jeff has stated. An audacious proposition 00:04:48.187 --> 00:04:52.249 to be sure, but as Albert Einstein once observed, 00:04:52.249 --> 00:04:55.263 "If at first the idea is not absurd," 00:04:55.263 --> 00:04:57.951 "then there is no hope for it." 00:04:57.951 --> 00:05:01.332 Perhaps the American Academy of Achievements 00:05:01.332 --> 00:05:04.169 summarized our speaker's impact best 00:05:04.169 --> 00:05:07.273 when it noted: "Having already" 00:05:07.273 --> 00:05:10.860 "revolutionized the way the world buys books," 00:05:10.860 --> 00:05:13.725 "Jeff Bezos is now transforming the way" 00:05:13.725 --> 00:05:16.389 "we read them as well." 00:05:16.389 --> 00:05:18.489 I like to think that Princeton helped 00:05:18.489 --> 00:05:21.610 to lay the groundwork for this revolution. 00:05:21.610 --> 00:05:23.982 Dreamer and doer. 00:05:23.982 --> 00:05:27.134 Entrepreneur and engineer. 00:05:27.134 --> 00:05:29.675 Refreshingly unassuming, 00:05:29.675 --> 00:05:32.790 even in the face of unimaginable success, 00:05:32.790 --> 00:05:36.075 Jeff has done his alma mater proud. 00:05:36.075 --> 00:05:38.829 It is a true honour and pleasure 00:05:38.829 --> 00:05:42.569 to welcoming him back to Old Nassau today. 00:05:42.569 --> 00:05:46.167 [Applause] 00:05:46.167 --> 00:06:26.415 00:06:26.415 --> 00:06:30.744 As a kid, 00:06:30.744 --> 00:06:33.873 I spent my summers with my grandparents 00:06:33.873 --> 00:06:36.800 on their ranch in Texas. 00:06:36.800 --> 00:06:39.014 I helped fix windmills, 00:06:39.014 --> 00:06:41.238 vaccinate cattle, 00:06:41.238 --> 00:06:43.998 and do other chores. 00:06:43.998 --> 00:06:47.116 We also watched soap operas every afternoon, 00:06:47.116 --> 00:06:50.309 especially Days of Our Lives. 00:06:50.309 --> 00:06:55.398 My grandparents belonged to a caravan club, 00:06:55.398 --> 00:06:59.154 a group of Airstream trailer owners 00:06:59.154 --> 00:07:03.511 who travelled together around the US and Canada. 00:07:03.511 --> 00:07:05.706 And every few summers, 00:07:05.706 --> 00:07:08.573 we'd join the caravan. 00:07:08.573 --> 00:07:10.946 We'd hitch up the Airstream 00:07:10.946 --> 00:07:13.525 to my grandfather's car 00:07:13.525 --> 00:07:16.653 and off we'd go. 00:07:16.653 --> 00:07:19.116 In line with 300 other 00:07:19.116 --> 00:07:21.970 Airstream adventurers. 00:07:21.970 --> 00:07:25.931 I loved and worshipped my grandparents. 00:07:25.931 --> 00:07:30.840 And I really looked forward to these trips. 00:07:30.840 --> 00:07:33.311 On one particular trip - 00:07:33.311 --> 00:07:35.800 I was about 10 years old -, 00:07:35.800 --> 00:07:38.053 I was rolling around 00:07:38.053 --> 00:07:40.779 in the big bench-seat 00:07:40.779 --> 00:07:43.567 in the back of the car, 00:07:43.567 --> 00:07:46.144 my grandfather was driving 00:07:46.144 --> 00:07:50.360 and my grandmother had the passenger's seat. 00:07:50.360 --> 00:07:54.414 She smoked throughout these trips. 00:07:54.414 --> 00:08:03.591 And I hated the smell. 00:08:03.591 --> 00:08:07.068 At that age, I'd take any excuse 00:08:07.068 --> 00:08:10.578 to make estimates and do minor arithmetic, 00:08:10.578 --> 00:08:13.351 I'd calculate our gas mileage, 00:08:13.351 --> 00:08:18.128 figure out useless statistics on things like groceries spending. 00:08:18.128 --> 00:08:22.578 I'd been hearing an ad campaign about smoking. 00:08:22.578 --> 00:08:26.850 I can't remember the details but basically, the ads said: 00:08:26.850 --> 00:08:29.353 "Every puff of a cigarette" 00:08:29.353 --> 00:08:31.791 "takes some number of minutes off of your life." 00:08:31.791 --> 00:08:35.150 I think it might have been 2 minutes per puff. 00:08:35.150 --> 00:08:37.763 At any rate, I decided 00:08:37.763 --> 00:08:40.610 to do the math for my grandmother. 00:08:40.610 --> 00:08:43.518 I estimated the number of cigarettes per day, 00:08:43.518 --> 00:08:46.981 estimated the number of puffs per cigarette and so on. 00:08:46.981 --> 00:08:49.459 When I was satisfied that I had come up 00:08:49.459 --> 00:08:51.768 with a reasonable number, 00:08:51.768 --> 00:08:54.260 I poked my head into the front of the car, 00:08:54.260 --> 00:08:57.500 tapped my grandmother on the shoulder, 00:08:57.500 --> 00:08:59.499 and proudly proclaimed: 00:08:59.499 --> 00:09:02.062 "At 2 minutes per puff," 00:09:02.062 --> 00:09:05.334 "you've taken 9 years off of your life!" 00:09:05.334 --> 00:09:08.513 00:09:08.513 --> 00:09:13.094 I have a very vivid memory of what happened next. 00:09:13.094 --> 00:09:15.704 And it was not what I had expected. 00:09:15.704 --> 00:09:17.883 00:09:17.883 --> 00:09:20.925 I expected to be applauded for my cleverness 00:09:20.925 --> 00:09:23.587 and my arithmetic skills. 00:09:23.587 --> 00:09:25.895 00:09:25.895 --> 00:09:29.557 "Jeff, you're so smart!" 00:09:29.557 --> 00:09:32.879 "You had to have made some tricky estimates," 00:09:32.879 --> 00:09:35.818 "figure out the number of minutes in a year," 00:09:35.818 --> 00:09:39.304 "and do some division..." 00:09:39.304 --> 00:09:42.412 That's not what happened. 00:09:42.412 --> 00:09:44.412 Instead, 00:09:44.412 --> 00:09:47.184 my grandmother burst into tears. 00:09:47.184 --> 00:09:50.986 00:09:50.986 --> 00:09:53.698 I sat in the back seat, 00:09:53.698 --> 00:09:57.589 and didn't know what to do while my grandmother was crying. 00:09:57.589 --> 00:10:00.159 My grandfather, who'd been driving in silence, 00:10:00.159 --> 00:10:03.883 pulled over onto the shoulder of the highway. 00:10:03.883 --> 00:10:06.079 He got out of the car 00:10:06.079 --> 00:10:08.513 and came around and opened my door, 00:10:08.513 --> 00:10:12.292 and waited for me to follow. Was I in trouble? 00:10:12.292 --> 00:10:14.807 My grandfather was a highly intelligent, 00:10:14.807 --> 00:10:17.135 quiet man. 00:10:17.135 --> 00:10:19.298 He had never said a harsh word to me, 00:10:19.298 --> 00:10:21.702 and maybe this was to be the first time. 00:10:21.702 --> 00:10:24.617 Or maybe he would ask that I get back in the car 00:10:24.617 --> 00:10:27.778 and apologize to my grandmother. 00:10:27.778 --> 00:10:30.341 I had no experience in this realm 00:10:30.341 --> 00:10:32.660 with my grandparents, 00:10:32.660 --> 00:10:36.062 and no way to gauge what the consequences might be. 00:10:36.062 --> 00:10:39.210 We stopped beside the trailer. 00:10:39.210 --> 00:10:42.138 My grandfather looked at me, 00:10:42.138 --> 00:10:44.973 and after a bit of silence, 00:10:44.973 --> 00:10:48.523 he gently and calmly said: 00:10:48.523 --> 00:10:51.929 "Jeff, one day," 00:10:51.929 --> 00:10:54.680 "you'll understand" 00:10:54.680 --> 00:10:57.260 "that it's harder to be kind" 00:10:57.260 --> 00:10:59.921 "than clever." 00:10:59.921 --> 00:11:02.582 00:11:02.582 --> 00:11:05.245 What I want to talk to you about today 00:11:05.245 --> 00:11:07.391 is the difference between 00:11:07.391 --> 00:11:10.295 gifts and choices. 00:11:10.295 --> 00:11:12.647 Cleverness is a gift. 00:11:12.647 --> 00:11:15.261 Kindness is a choice. 00:11:15.261 --> 00:11:18.504 Gifts are easy - they're given, after all. 00:11:18.504 --> 00:11:21.364 Choices can be hard. 00:11:21.364 --> 00:11:23.981 You can seduce yourself with your gifts 00:11:23.981 --> 00:11:26.065 if you're not careful. 00:11:26.065 --> 00:11:28.303 And if you do, it will probably be 00:11:28.303 --> 00:11:31.166 to the detriment of your choices. 00:11:31.166 --> 00:11:33.772 This is a group with many gifts. 00:11:33.772 --> 00:11:36.013 I am sure one of your gifts 00:11:36.013 --> 00:11:39.014 is the gift of a smart and capable brain. 00:11:39.014 --> 00:11:41.357 I am confident that's the case, because 00:11:41.357 --> 00:11:44.056 admission is competitive, and if there weren't 00:11:44.056 --> 00:11:46.478 some signs that you're clever, 00:11:46.478 --> 00:11:48.901 the Dean of admissions wouldn't have let you in. 00:11:48.901 --> 00:11:51.324 00:11:51.324 --> 00:11:53.747 Your smarts will come in handy 00:11:53.747 --> 99:59:59.999 because you will travel in a land of marvels. 99:59:59.999 --> 99:59:59.999 We humans, plodding as we are, 99:59:59.999 --> 99:59:59.999 will astonish ourselves, 99:59:59.999 --> 99:59:59.999 will invent ways to generate clean energy - 99:59:59.999 --> 99:59:59.999 and a lot of it -, atom by atom, 99:59:59.999 --> 99:59:59.999 we'll assemble small machines that can enter solar walls 99:59:59.999 --> 99:59:59.999 an make repairs... 99:59:59.999 --> 99:59:59.999 This month comes the extraordinary but inevitable news 99:59:59.999 --> 99:59:59.999 that we've synthesized life. 99:59:59.999 --> 99:59:59.999 And the coming years will not only synthesize it, 99:59:59.999 --> 99:59:59.999 but engineer it to specifications. 99:59:59.999 --> 99:59:59.999 I believe you'll even see us 99:59:59.999 --> 99:59:59.999 I believe you'll even see us understand the human brain. 99:59:59.999 --> 99:59:59.999 Jules Verne, Mark Twain, 99:59:59.999 --> 99:59:59.999 Galileo, Newton, 99:59:59.999 --> 99:59:59.999 all the curious from the ages 99:59:59.999 --> 99:59:59.999 would have wanted to be alive 99:59:59.999 --> 99:59:59.999 most of all right now. 99:59:59.999 --> 99:59:59.999 As a civilization, we will have so many gifts. 99:59:59.999 --> 99:59:59.999 Just as you, as individuals, 99:59:59.999 --> 99:59:59.999 have so many individual gifts as you sit before me. 99:59:59.999 --> 99:59:59.999 How will you use these gifts? 99:59:59.999 --> 99:59:59.999 And will you take pride in your gifts 99:59:59.999 --> 99:59:59.999 or pride in your choices? 99:59:59.999 --> 99:59:59.999 I got the idea to start Amazon 16 years ago. 99:59:59.999 --> 99:59:59.999 I came across the fact that Web usage 99:59:59.999 --> 99:59:59.999 was growing at 2,300 percent per year. 99:59:59.999 --> 99:59:59.999 I had never seen or heard 99:59:59.999 --> 99:59:59.999 of anything that grew that fast. 99:59:59.999 --> 99:59:59.999 The idea of building an online bookstore 99:59:59.999 --> 99:59:59.999 with millions of titles, 99:59:59.999 --> 99:59:59.999 something that simply couldn't exist in the physical world, 99:59:59.999 --> 99:59:59.999 was very exciting to me. 99:59:59.999 --> 99:59:59.999 I'd just turned 30 years old 99:59:59.999 --> 99:59:59.999 and I had been married for a year. 99:59:59.999 --> 99:59:59.999 I told my wife Mackenzie 99:59:59.999 --> 99:59:59.999 that I wanted to quit my job 99:59:59.999 --> 99:59:59.999 and go do this crazy thing 99:59:59.999 --> 99:59:59.999 that probably wouldn't work, 99:59:59.999 --> 99:59:59.999 since most start-ups don't, 99:59:59.999 --> 99:59:59.999 and I wasn't sure what would happen after that. 99:59:59.999 --> 99:59:59.999 Mackenzie, also a Princeton grad and sitting 99:59:59.999 --> 99:59:59.999 here in the second row, 99:59:59.999 --> 99:59:59.999 told me I should go for it. 99:59:59.999 --> 99:59:59.999 As a young boy, I had been 99:59:59.999 --> 99:59:59.999 a garage inventor; 99:59:59.999 --> 99:59:59.999 I had invented an automatic gate-closer 99:59:59.999 --> 99:59:59.999 out of cement-filled tires, 99:59:59.999 --> 99:59:59.999 a solar cooker that didn't work very well 99:59:59.999 --> 99:59:59.999 out of an umbrella and aluminum foil, 99:59:59.999 --> 99:59:59.999 baking-pan alarms to entrap my siblings. 99:59:59.999 --> 99:59:59.999 I'd always wanted to be an inventor 99:59:59.999 --> 99:59:59.999 and she wanted me to follow my passion. 99:59:59.999 --> 99:59:59.999 I was working at a financial firm in NYC 99:59:59.999 --> 99:59:59.999 with a bunch of very smart people 99:59:59.999 --> 99:59:59.999 and I had a brilliant boss i much admired. 99:59:59.999 --> 99:59:59.999 I went to my boss 99:59:59.999 --> 99:59:59.999 and told him I was going to start a company 99:59:59.999 --> 99:59:59.999 selling books on the Internet. 99:59:59.999 --> 99:59:59.999 He took me on a long walk in Central Park, 99:59:59.999 --> 99:59:59.999 listened carefully to me, 99:59:59.999 --> 99:59:59.999 and finally said: 99:59:59.999 --> 99:59:59.999 "That sounds like a really good idea." 99:59:59.999 --> 99:59:59.999 "But it would be an even better idea" 99:59:59.999 --> 99:59:59.999 "for someone who didn't already have a good job." 99:59:59.999 --> 99:59:59.999 [Laughs] 99:59:59.999 --> 99:59:59.999 That logic made some sense to me 99:59:59.999 --> 99:59:59.999 and it convinced me to think about it for 48 hours 99:59:59.999 --> 99:59:59.999 before making a final decision. 99:59:59.999 --> 99:59:59.999 Seen in that light, it really was a difficult choice. 99:59:59.999 --> 99:59:59.999 But ultimately, I decided 99:59:59.999 --> 99:59:59.999 I had to give it a shot. 99:59:59.999 --> 99:59:59.999 I didn't think I'd regret 99:59:59.999 --> 99:59:59.999 trying and failing. 99:59:59.999 --> 99:59:59.999 And I suspected I would always be haunted 99:59:59.999 --> 99:59:59.999 by a decision to not try at all. 99:59:59.999 --> 99:59:59.999 After much consideration, 99:59:59.999 --> 99:59:59.999 I took the last safe path 99:59:59.999 --> 99:59:59.999 to follow my passion. 99:59:59.999 --> 99:59:59.999 And I'm proud of that choice. 99:59:59.999 --> 99:59:59.999 Tomorrow, 99:59:59.999 --> 99:59:59.999 in a very real sense, your life, 99:59:59.999 --> 99:59:59.999 the life you author from scratch, 99:59:59.999 --> 99:59:59.999 on your own, begins. 99:59:59.999 --> 99:59:59.999 How will you use your gifts? 99:59:59.999 --> 99:59:59.999 What choice will you make? 99:59:59.999 --> 99:59:59.999 Will inertia be your guide 99:59:59.999 --> 99:59:59.999 or will you follow your passions? 99:59:59.999 --> 99:59:59.999 Will you follow dogma 99:59:59.999 --> 99:59:59.999 or will you be original? 99:59:59.999 --> 99:59:59.999 Will you choose a life of ease 99:59:59.999 --> 99:59:59.999 or a life of service and adventure? 99:59:59.999 --> 99:59:59.999 Will you wilt under criticism 99:59:59.999 --> 99:59:59.999 or will you follow your convictions? 99:59:59.999 --> 99:59:59.999 Will you bluff it out when you're wrong 99:59:59.999 --> 99:59:59.999 or will you apologize? 99:59:59.999 --> 99:59:59.999 Will you guard your heart 99:59:59.999 --> 99:59:59.999 against rejection 99:59:59.999 --> 99:59:59.999 or will you act when you fall in love? 99:59:59.999 --> 99:59:59.999 Will you play it safe 99:59:59.999 --> 99:59:59.999 or will you be a little swashbuckling? 99:59:59.999 --> 99:59:59.999 When it's tough, will you give up 99:59:59.999 --> 99:59:59.999 or will you be relentless? 99:59:59.999 --> 99:59:59.999 Will you be a cynic 99:59:59.999 --> 99:59:59.999 or will you be a builder? 99:59:59.999 --> 99:59:59.999 Will you be clever 99:59:59.999 --> 99:59:59.999 at the expense of others 99:59:59.999 --> 99:59:59.999 or will you be kind? 99:59:59.999 --> 99:59:59.999 I will hazard a prediction. 99:59:59.999 --> 99:59:59.999 When you are 80 years old 99:59:59.999 --> 99:59:59.999 and, in a quiet moment of reflection, 99:59:59.999 --> 99:59:59.999 narrating for only yourself 99:59:59.999 --> 99:59:59.999 the most personal version 99:59:59.999 --> 99:59:59.999 of your life's story, 99:59:59.999 --> 99:59:59.999 the telling that will be most compact 99:59:59.999 --> 99:59:59.999 and meaningful 99:59:59.999 --> 99:59:59.999 will be the series of choices you have made. 99:59:59.999 --> 99:59:59.999 In the end, 99:59:59.999 --> 99:59:59.999 we are our choices. 99:59:59.999 --> 99:59:59.999 Build yourself a great story. 99:59:59.999 --> 99:59:59.999 Thank you and good luck. 99:59:59.999 --> 99:59:59.999 [Applause]