34C3 preroll music Herald: And yeah, please give a warm welcome to Sebastian! applause Sebastian: Hi, and thank you for the introduction. Thank you all so much for having me. So, what am I gonna talk about tonight? I will of course, being an artist, talk a bit about some art projects but mostly I will speak about the research I do as part of my practice, specifically about humans as software extensions. And towards the end I will share some thoughts on why being a human software extension could actually be something maybe not positive but brings some new possibilities. So I will try to end the talk on a positive note. In 2008, the science fiction movie "Sleep Dealer" speculated about a future which couldn't be more timely. The border between Mexico and the US has been closed. Therefore, immigrant workers in the US have been replaced by robots. However, the robots are remotely controlled by people in Mexico who have their bodies plugged directly into the network. Then, 2 years later, in 2010, the CEO of CrowdFlower, which is a crowdsourcing and cloud work platform, Lukas Biewald speaks of a similar situation: "Before the Internet, it would be really difficult to find someone, sit them down for 10 minutes and get them to work for you, and then fire them after those 10 minutes. But with technology, you can actually find them, pay them the tiny amount of money, and then get rid of them when you don't need them anymore." Biewald's remarks, however, are not Science Fiction. Instead, they describe a contemporary condition. So, humans as software extensions: What is this condition? I would summarize it as people extending computational systems by offering their bodies, their senses and their cognition. And specifically bodies and minds that can be easily plugged in and later easily be discarded, so bodies and minds algorithmically managed and under the permanent pressure of constant availability efficiency and perpetual self optimization. So, as such, humans as software extensions are both, the foundation and the result, of a mega structure which Benjamin Breton calls "The Stack". It's a computational totality of planetary scale so somehow we can imagine it as a planetary scale computer consisting of a stack of layers from rare earth minerals to data centers to bots and people which in this model are exactly the same. So, in this computational totality, even the smallest nodes can be addressed and can be programmed. What The Stack also describes is a new geography so Google Maps defining borders or, as just seen in Sleep Dealer, the US building a wall while still being able to plug right into the bodies of Mexican workers. But to be clear, from my point of view, the model of planetary scale computation as a totality is as much a reality as it is also a gigantic fantasy and ideology of power, optimization and efficiency. So this is the state of self-driving cars right now, at least from the perspective of a Ford. So I would now like to give some examples about what I mean by humans as software extensions and what effects these, like, this way of managing digital labor has. 3 years ago, I worked on a piece in which I explored digital colonialism and, among other things, I explored Google's and Facebook's attempts to integrate into their services those 2/3 of the world population who are not online, yet. As you all know, Google wants to use balloons, Facebook wants to use drones and they want them to circle above these areas that do not have any internet connection basically sucking that which is below up into the network. So the piece of which you see a little bit here is called "How to Appear Offline Forever" and it consists of a mix of found material like videos, images, and questions and there's also a layer of stories written by people from Silicon Valley, Sri Lanka and Zambia which are all locations of importance to this piece. And so in order to get in contact with people in Sri Lanka, I ended up using the outsourcing platform Upwork which offers a highly efficient interface for hiring freelancers from all around the world. On that platform, you can sort freelancers by price, skills, rating and then you can pick whoever you think fits the job best. And their user experience of hire and fire is well crafted. So it's software extensions that can be plugged in and removed again easily. It doesn't matter where they are, who they are as long as they get it done. So once the freelancers in Sri Lanka got to work I noticed that it was not only able but also encouraged to spy on them. Upwork records every keystroke and regularly takes screenshots while freelancers work, building a growing diary of their activity. So I found myself in a situation in which I wasn't only being surveilled by corporations or states, I was also doing the same myself, managing my extensions spying on them in order to monitor their performance. So this is not them, like corporations or states, spying on us, us protecting ourselves against them through encryption. This is all of us fighting for our place in the network trying to be valuable nodes. So this is me and one of the freelancers which is a very lovely lady I got to meet in Sri Lanka later. So if you look at this historically and if you go back just 15, maybe 20 years, outsourcing via the internet was a practice that could only be employed by big IT companies, mostly from the US, India. Today it is cheap and easy and it can be done by anybody. A new service by Amazon called Amazon Key illustrates this rather new situation perfectly. With Amazon Key, you can remotely grant access to an apartment while you're not at home using the Amazon Key camera, lock and app, you can spy on the otherwise completely invisible workers from your smartphone. So this is the lock remotely unlocked. So here outsourcing doesn't generate free time. Instead, it is born out of necessity. It is marketed as making possible the transformation and a liberation from being managed to also being able to manage others and, in this case, you're able to deal with them like without ever having to meet them in person. So now everybody, not only can but has to, and actually, of course, wants to, we all want to use people as software extensions and with that comes also that we have to remotely track and rate their performance. So let's recap: Factory workers are extending machines with their bodies. Freelancers have escaped the factory but have to offer themselves as flexible extensions to the modern media assembly line, for example like which I saw on Upwork. So now micro-entrepreneurs have to invent their own shops, offering their creativity in the form of little packages that are called gigs. You can buy such gigs at a fixed price on platforms like Fiverr. For those who do not know Fiverr: Initially each each gig on Fiverr was priced at exactly $5 of which the platform kept $1. So some months ago, I found a way to directly access all videos uploaded to the platform in real time, including every single video that people on Fiverr are producing for their clients. So through this crack in the surface, or you could also call it a security problem or a privacy issue they have, I could look at the leaked stream of videos and I did this for days and weeks and months and I downloaded videos worth of like more than 100 GB and I was looking for some patterns to understand this marketplace. So to give you some ideas about what I saw there: On the platform it is dog-eat-dog. Be the best the cheapest, the most creative, the most efficient, be just like a proper software extension. Never sleep, work all the time. At the same time, everybody is also fighting against the platform's algorithms and clean interfaces that hide most gig workers on page 2, 3, 4 and so on. As many gigs offer unrealistically short delivery times for creative work, it becomes clear that they themselves use bots, generators and templates, simulating creative work and creating yet another layer of man-machine complexity. So using automation in order to not be replaced by automation. Their biggest selling point seems to be their low cost coupled with a truly natural interface: a human being. In contrast, there is another group of people consciously offering their bodies often as carriers of messages like screens. So here, the fantasy of the universal addressability and availability of all nodes manifests itself in the distant and often exotic body that acts as a screen. This goes hand in hand with gigs offering personal porn or erotic videos and fetish videos. So here, I would summarize: Being a software extension on a hyper- competitive platform fosters and demands something that I would call survival creativity, that means coming up with whatever it takes to survive in a competitive environment. And as I reminder, Fiverr might be an extreme example but it exemplifies a development that has become a reality for many already and it's not like it's them and us, we are all human software extensions. So far I've managed to talk about software without mentioning artificial intelligence even once, that's nice I think. Instead I've drawn this a bleak picture of a quasi totality of work and exploitation. However, automation and artificial intelligence supposedly imply a future without work, right? So in the previous examples, platforms, software, artificial intelligence acted as scientific management. The Taylorist boss algorithmically distributing and modulating human workers as software extensions. Now, one great post work ideas is to not only automate the management of working bodies and minds, but instead to completely replace all human nodes with AI as well. While I think this is an excellent foundation for discussing our society's obsession with work, I would also argue this hypothesis is as appealing as it is flawed, unfortunately. So my observation is this: AI, artificial intelligence, is an appropriation and a possible extrapolation of existing knowledge and skills, yes. And as such it might as well do our jobs but it is first and foremost used as a scheme to fragment work into tasks that can be done anywhere 24/7 and to make this labor invisible. What we see here is a piece called "Segmentation Network" which I made last year it plays back over 600,000 segmentations manually created by mechanical crowd workers, Mechanical Turk crowd workers, for Microsoft's cocoa image recognition data set. These so-called segmentations are based on photos we have uploaded to Flickr and they are used in machine learning, training AI what it can see and what not. So you can automate as much as you want but at some point you will have to train and especially maintain the machines and the software. So I would say AI creates yet another layer of badly or unpaid care and maintenance work which is often invisible on purpose. So I would say this needs to change. And I think Feminist theory and practices have to lot have a lot to say about this issue but that's another talk and I would like to hear it. So here is a point in case and maybe a solution: At the end of 2011, while still being students and sharing a studio Silvia Larusso, a friend and artist, and me we started to take a screenshot of every single captcha that we had to solve while navigating the web. So over the years, proving that we are human time and time again, we captured hundreds of captchas. This year, we thought about how to make this little thing or these like little things, the collection of these things, into something which is as valuable and as expensive as possible and so we published the complete collection as a series of five handmade Leporello books. So each of these books is one year. And if you if you expand all these Leporello, they have a total length of 90 meters chronicling five years of micro labor as well as the history of captures. So if you look at it, captures started as a technique to merely prevent spam and then they kind of morphed into a method for deciphering house numbers and transcribing books. And then lately it's become a means of teaching image recognition to AI software. While we were collecting these captures, Gabriela Rojas Lozano in 2015 filed a class action lawsuit against Google and she claimed that Google operates a highly profitable transcription business built upon free labor which it deceptively and unfairly obtains from unwitting website users. Unfortunately, her claims were rejected. So here the judge states that it's like you spent only a few seconds on this it cannot be expected to pay for such a small job. So, however, her attempt to sue Google was still a success I would say because it led to the proof that Google has perfected a magical process in which work is transformed into literally nothing. So welcome post-work society! How does this magical trick work? It's rather simple. You take a job, let's say transcribing books, and you fragment it and you fragment it more and more and more until suddenly the job is magically done without anyone having ever worked on it. Because, if nobody has to get paid, nobody had to work either, right? Hence, the judge's statement is proof that this magic actually works. It gets better. In the end Google still ends up being paid even though they have just made the job disappear magically. So what I want to suggest now is to seize the means of magic. What about this: Fragmenting those platforms that algorithmically manage us to such a great degree they simply do not exist anymore? Magically, their job will still be done and in the end we get the money. I guess in like a less magical version we could call this platform co- operativism. If you do not believe in magic then I have two more suggestions about what we, as a software extensions, can do. So I will show you two clips from my latest video piece which is called "I Will Say Whatever You Want in Front of a Pizza". You can see the full version online on this website, all that's gonna be, I think there's going to be a screening somewhere here in the in the video lounge. Anyway, I will show you two bits even though it's a 12-minute video and just looking at two bits doesn't make too much sense still I think they show a point I wanted to make pretty nicely. So the video is narrated from the perspective of a cloud worker and this is the protagonist: Protagonist: [unintelligeable speech from video] Instead, I was working for a pizza delivery company. Brian, your next automated pizza delivery is scheduled for Saturday February the 25th at 12:00 p.m.. To confirm, text yes. To decline, text no. Text help for help. Other voice: Thank you, Papa John, you handsomeman. I shall call you the Carbs Vixen. Protagonist: We're sorry, we didn't understand. Please confirm or decline. Other voice: When I make love I imagine you tossing some dough shirtless Protagonist: Dude, our automated system isn't set up yet. This is a real person texting you. I make minimum wage, please just tell me if you want the pizza S: So, that's a protagonist. To give you some background: In 2016, Donald Trump's team hired a Singaporean teenager through Fiverr which is the platform I talked about before, and they hired her to convert a PowerPoint into a Prezi which is the software I'm using for the video, basically outsourcing the Make America Great Again campaign, which is it's a true story. laughter in background So at some point in the video, the protagonist who is now working and only as a pizza delivery bot but also as a cloud work on Amazon's Mechanical Turk platform, preparing data sets for AI, at some point he gets to know the Singaporean teenager as a fellow worker. And she has got an idea. Protagonist: One day, I found a thread started by her. She talked about the political implications of what we did and what kind of things we could do. Of course, we on Mechanical Turk had created the data set. It was sad to see how depressed many of us actually were. Other voice: Researchers asked 500 workers to complete a survey which contained a standard clinical depression survey. 170 workers agreed to share their Instagram post for the study. Out of those 170 workers, 70 were clinically depressed. By the way, the depression filter is Inkwell. It turns photos to black and white and adds high contrast. Better not to use it. Protagonist: But she pointed to something else. It was in our power to manipulate or even to change the very core of such mechanisms: our data sets, machines, society, you, the future. We started to discuss, to organize and to experiment. Of course, we didn't always agree. Was this just for fun, like Easter eggs? Did we share a political agenda? In any case, things had to happen secretly. Otherwise, it wouldn't work. Teaching Google to identify a photo of an eggplant as British singer Chris Meloni served as a proof of concept. S: Okay, so the ideas is this: When we are extending software with our bodies and minds, we are also extending our reach into the software, and reaching into the software, being part of the software, we can start to manipulate these systems that govern us and that we have to use to govern others. And once we are plugged, in we can manipulate data, we can create new and weird and slow and inefficient software from within. So it can be fun, like leaving easter eggs for others to find realizing yes, there are actual people inside these systems. Which brings me to my third and last thought: Why being a software extension also has some chances or possibilities. I will end the talk by talking about Mark Zuckerberg which will make me look like a fool anyway. Being a software extension can also offer a new aesthetic and a new way of being and I think this video which could be called the father of all stupid demos illustrates this in a rather interesting way. Here, for whatever reason Zuckerberg is demonstrating Facebook's virtual reality by visiting Puerto Rico in the wake of Hurricane Maria. So why do I show this video? Contrary to what he had intended, Zuckerberg as a crudely abstracted version of himself turned into a software extension, detaches and dissociates himself from the real world. This is what I like. Because I think and you will agree with me: Software is not perfect. It's full of bugs, it often behaves in unexpected and weird and glitchy ways, doing stupid things often and like often over and over again, in an infinite loop. Therefore, embracing the weird and abstract asthetic of a of a human as a software extension could actually allow us to detach ourselves from circumstances and which we are required to be our best working selves all the time. So being like available all the time, addressable, programmable, to update ourselves all the time. We could like use being a software extension, the aesthetic of being a software extension, as a mask behind which we can hide, pretending to be a bot. That's the idea. Thank you. applause Herald: Thank you, Sebastian, indeed, for making a bleak future look a little bit more bright. I think we have about five minutes for very short Q&A, otherwise, he said you have a Twitter account and you can also meet Sebastian next to the stage. So are there questions, maybe from the Signal Angel? None? Okay, then just another round of applause for Sebastian! Sebastian: Thank you. applause postroll music subtitles created by c3subtitles.de in the year 2018