1
00:00:00,000 --> 00:00:03,266
Recover your email messages

2
00:00:03,266 --> 00:00:06,999
Are messages missing that you believe should be in your Yahoo Mail?

3
00:00:07,000 --> 00:00:11,333
Is it possible that they are in a different folder?

4
00:00:11,333 --> 00:00:15,399
If you know the sender’s name or when the email arrived...

5
00:00:15,400 --> 00:00:19,166
...try sorting the folder to make the message easier to find

6
00:00:19,166 --> 00:00:23,066
Try searching for anything you can remember about the message

7
00:00:23,066 --> 00:00:26,932
Make sure a filter isn’t sending messages to the wrong folder by mistake

8
00:00:26,933 --> 00:00:30,733
If messages are still missing, we can try to restore them

9
00:00:30,733 --> 00:00:34,999
but with no guarantee that we can recover specific emails

10
00:00:35,000 --> 00:00:38,833
We will reset your mailbox back to the last time you saw the missing messages

11
00:00:38,833 --> 00:00:43,266
We can try to restore emails lost within the last 7 days

12
00:00:43,266 --> 00:00:47,066
We can’t restore email older than 7 days

13
00:00:47,066 --> 00:00:50,266
Let’s say you last saw the messages 3 days ago

14
00:00:50,266 --> 00:00:53,166
Messages from 3 to 7 days ago might be restored

15
00:00:53,166 --> 00:00:56,732
Messages more recent than 3 days will be permanently deleted

16
00:00:56,733 --> 00:01:00,166
Back up any of these messages you want to keep before you ask us to restore your email!

17
00:01:00,166 --> 00:01:04,666
Back up emails by forwarding them to another email address

18
00:01:04,666 --> 00:01:10,932
Save Yahoo Messenger conversations by copying them to text files

19
00:01:10,933 --> 00:01:14,666
Are your important recent messages backed up?

20
00:01:14,666 --> 00:01:18,166
Then you’re ready to submit your mail restore request

21
00:01:18,166 --> 00:01:21,399
Click the gear icon

22
00:01:21,400 --> 00:01:24,400
Select Help

23
00:01:24,400 --> 00:01:29,833
Enter SLN2552 in the search box, exactly as shown

24
00:01:29,833 --> 00:01:33,666
Click Search Help

25
00:01:33,666 --> 00:01:37,066
First read this help page completely

26
00:01:37,066 --> 00:01:40,332
Then click the Restore Request link or button

27
00:01:40,333 --> 00:01:44,666
Select the option that best describes your situation

28
00:01:44,666 --> 00:01:48,399
Select the number of hours or days that have passed since you last saw the missing messages

29
00:01:48,400 --> 00:01:52,266
Remember—any messages you’ve received since this point in time will be deleted!

30
00:01:52,266 --> 00:01:55,399
Enter the security code

31
00:01:55,400 --> 00:01:57,833
Submit your request

32
00:01:57,833 --> 00:02:00,499
We have your request!

33
00:02:00,500 --> 00:02:03,933
You should see your mailbox restored in about 24 hours