Return to Video

Recover your email messages

  • 0:00 - 0:03
    Recover your email messages
  • 0:03 - 0:07
    Are messages missing that you believe should be in your Yahoo Mail?
  • 0:07 - 0:11
    Is it possible that they are in a different folder?
  • 0:11 - 0:15
    If you know the sender’s name or when the email arrived...
  • 0:15 - 0:19
    ...try sorting the folder to make the message easier to find
  • 0:19 - 0:23
    Try searching for anything you can remember about the message
  • 0:23 - 0:27
    Make sure a filter isn’t sending messages to the wrong folder by mistake
  • 0:27 - 0:31
    If messages are still missing, we can try to restore them
  • 0:31 - 0:35
    but with no guarantee that we can recover specific emails
  • 0:35 - 0:39
    We will reset your mailbox back to the last time you saw the missing messages
  • 0:39 - 0:43
    We can try to restore emails lost within the last 7 days
  • 0:43 - 0:47
    We can’t restore email older than 7 days
  • 0:47 - 0:50
    Let’s say you last saw the messages 3 days ago
  • 0:50 - 0:53
    Messages from 3 to 7 days ago might be restored
  • 0:53 - 0:57
    Messages more recent than 3 days will be permanently deleted
  • 0:57 - 1:00
    Back up any of these messages you want to keep before you ask us to restore your email!
  • 1:00 - 1:05
    Back up emails by forwarding them to another email address
  • 1:05 - 1:11
    Save Yahoo Messenger conversations by copying them to text files
  • 1:11 - 1:15
    Are your important recent messages backed up?
  • 1:15 - 1:18
    Then you’re ready to submit your mail restore request
  • 1:18 - 1:21
    Click the gear icon
  • 1:21 - 1:24
    Select Help
  • 1:24 - 1:30
    Enter SLN2552 in the search box, exactly as shown
  • 1:30 - 1:34
    Click Search Help
  • 1:34 - 1:37
    First read this help page completely
  • 1:37 - 1:40
    Then click the Restore Request link or button
  • 1:40 - 1:45
    Select the option that best describes your situation
  • 1:45 - 1:48
    Select the number of hours or days that have passed since you last saw the missing messages
  • 1:48 - 1:52
    Remember—any messages you’ve received since this point in time will be deleted!
  • 1:52 - 1:55
    Enter the security code
  • 1:55 - 1:58
    Submit your request
  • 1:58 - 2:00
    We have your request!
  • 2:00 - 2:04
    You should see your mailbox restored in about 24 hours
Title:
Recover your email messages
Description:

more » « less
Video Language:
English, British
Team:
Yahoo Help Videos
Duration:
02:09

English subtitles

Revízie