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In the last three months, CelliCom has made
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some big changes in the way they work.
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Lately, they've been having an uptick
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in repeat business from customers
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like Bronco Electronics. This is due to a
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dramatic drop in blocked credits,
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giving their customers more access
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to cash reserves. This is all thanks
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to some workflow adjustments that
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keep customers' accounts more accurate
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and up to date.
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Now let's catch up with
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Dan and Christina, and see this new
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Order to Cash workflow.
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Let's look at CelliCom's first solution:
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Digital Workers process
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bank statements automatically.
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Remember when Christina's morning consisted
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of processing all of the bank statements
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from client Bronco Electronics. Now she
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has a digital worker called oCash to run
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this repetitive and menial task for her.
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Now oCash tracks down and ingests the
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bank statements, in all their different
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files and formats, and runs them through
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Optical Character Recognition to post
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the cash into the system.
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Christina is totally free from processing
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bank statements — a huge relief for her
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because oCash makes fewer errors
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and completes the task in less
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than half the time it usually takes her.
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Let's look at CelliCom's second solution:
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Ocash processes unallocated cash
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and engages with Christina.
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Moving on... recall when when Christina's
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afternoon consisted of processing
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hundreds of unallocated payments?
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Now oCash can do this itself.
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It matches payments to open items
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in the ERP as much as possible.
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If it can't make the match, oCash can
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ingest and reference remittance advice
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to help make even more matches.
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And if remittance advice isn't available,
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oCash engages with Christina
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to ask for help.
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She can then confirm oCash's suggested
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allocations and tell it to complete them in
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the ERP, or she can resolve them herself.
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Let's look at CelliCom's third solution:
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oCash learns from interacting
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with Christina.
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Lastly, oCash is learning from interacting
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with Christina, and starts to pick up
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on patterns she's identified. oCash keeps
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track of all its interactions with Christina,
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and, over time, can start to recognize
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patterns in her behavior and
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decision making. Once Christina approves
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enough of oCash's patterns, it can start
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making those decisions on its own.
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The institutional knowledge only
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Christina possessed is now digitized,
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sharable, and automated.
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All in all, oCash has made huge
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improvements in CelliCom's order to cash
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workflow, and drastically improved
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the way Christina, Dan, and Fred worked.
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Christina spends less time solving
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payment problems and processing
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bank statements, and more time
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working with clients. She's already seen
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an uptick in customer satisfaction,
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and feels more confident about the work
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she's doing. Dan is pleased because
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payments are allocated quickly and easily.
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Customer credit blocks now rarely
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ever happen and new orders are flowing in.