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Be Inspired: to Provide Quality Care

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    (uplifting music)
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    -We're in Wayne County, Mississippi. We're
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    the only long term care facility in town
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    and the county, actually. Pine View Health
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    Care Center employs an average of 110
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    associates. Our staff is important to us
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    in maintaining good staff is very
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    important to us.
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    -I'm 71 years old. I've been in nursing
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    over 40. I've worked here at Pine View
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    about 10 years.
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    -We call our employees associates, not
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    employees. That's important. An employee
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    is somebody who works for you. An
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    associate is someone who works with you.
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    -We have an open door policy so they feel
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    free to come in and talk with us about
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    what's going on throughout their day.
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    -Where we're able to foster that feeling
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    of being an associate by things such as
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    team talk, where we gather information on
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    a daily basis that the staff out there
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    needs to know. They in turn have an
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    opportunity to give back information.
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    -Teamwork here is great. I can help you.
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    You can help me, and we can get more
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    accomplished working together.
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    -We all work together to get what we need
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    to get done.
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    -I would put them up against anybody, the
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    team at Pine View. Quality is a major focus
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    at Pine View Health Care Center.
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    -We realize we can't be perfect, but we
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    strive to be the best. And so that keeps
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    me motivated to do the very best job that
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    I can do.
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    -We are focused on the national quality
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    initiatives, as well as stuff that we
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    self-identify in house.
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    -When we started focusing on the
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    anti-psychotics in May of last year we
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    were around 21%. Today we're at 15.6%, and
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    hopefully to make another reduction to at
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    least 12% by the end of the year.
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    Re-hospitalization, we were able to go
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    from 12.5% in June to 0% in July of this
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    year by doing a lot of teaching and
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    training. Basically getting that
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    information out to the physicians so
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    they can make an informative decision on
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    how to treat, possibly in house versus
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    sending them out to the hospital.
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    -It's just improving the quality of life
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    of residents.
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    -Long-term care's not for everyone, and I
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    feel like our staff here walks through
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    these doors everyday, not because they
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    have to, but because they want to.
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    -If they have a resident that has needs,
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    that doesn't have family, our staff is
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    their family.
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    -When I went to nursing school my
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    instructor said to us, 'Now, when you go
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    in to attend to a resident you look at
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    that patient as if it's your mother, your
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    father, your sister, your brother.
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    -At the end of your day, whenever you
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    think you've had the worst work day that
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    you could ever have, and your walking out
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    that door and that resident holds out
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    their arms and goes to give you a hug and
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    says, 'See you tomorrow. Be careful going
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    home.' Then you think, 'That's why I'm
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    here. That's why we're here.'
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    -So that same work ethic that we apply
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    to our residents, we apply to our
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    associates. When one hurts, we all hurt.
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    When one celebrates, we all celebrate.
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    (uplifting music)
Title:
Be Inspired: to Provide Quality Care
Description:

Learn how Mississippi member Pine View Health Care Center is excelling in the areas of the AHCA Quality Initiative by focusing on their teamwork approach.

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Video Language:
English
Duration:
03:14

English subtitles

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