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(uplifting music)

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-We're in Wayne County, Mississippi. We're

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the only long term care facility in town

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and the county, actually. Pine View Health

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Care Center employs an average of 110

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associates. Our staff is important to us

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in maintaining good staff is very

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important to us.

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-I'm 71 years old. I've been in nursing

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over 40. I've worked here at Pine View

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about 10 years.

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-We call our employees associates, not

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employees. That's important. An employee

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is somebody who works for you. An

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associate is someone who works with you.

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-We have an open door policy so they feel

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free to come in and talk with us about

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what's going on throughout their day.

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-Where we're able to foster that feeling

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of being an associate by things such as

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team talk, where we gather information on

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a daily basis that the staff out there

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needs to know. They in turn have an

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opportunity to give back information.

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-Teamwork here is great. I can help you.

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You can help me, and we can get more

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accomplished working together.

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-We all work together to get what we need

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to get done.

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-I would put them up against anybody, the

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team at Pine View. Quality is a major focus

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at Pine View Health Care Center.

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-We realize we can't be perfect, but we

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strive to be the best. And so that keeps

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me motivated to do the very best job that

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I can do.

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-We are focused on the national quality

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initiatives, as well as stuff that we

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self-identify in house.

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-When we started focusing on the

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anti-psychotics in May of last year we

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were around 21%. Today we're at 15.6%, and

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hopefully to make another reduction to at

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least 12% by the end of the year.

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Re-hospitalization, we were able to go

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from 12.5% in June to 0% in July of this

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year by doing a lot of teaching and

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training. Basically getting that

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information out to the physicians so

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they can make an informative decision on

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how to treat, possibly in house versus

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sending them out to the hospital.

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-It's just improving the quality of life

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of residents.

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-Long-term care's not for everyone, and I

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feel like our staff here walks through

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these doors everyday, not because they

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have to, but because they want to.

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-If they have a resident that has needs,

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that doesn't have family, our staff is

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their family.

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-When I went to nursing school my

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instructor said to us, 'Now, when you go

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in to attend to a resident you look at

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that patient as if it's your mother, your

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father, your sister, your brother.

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-At the end of your day, whenever you

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think you've had the worst work day that

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you could ever have, and your walking out

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that door and that resident holds out

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their arms and goes to give you a hug and

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says, 'See you tomorrow. Be careful going

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home.' Then you think, 'That's why I'm

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here. That's why we're here.'

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-So that same work ethic that we apply

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to our residents, we apply to our

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associates. When one hurts, we all hurt.

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When one celebrates, we all celebrate.

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(uplifting music)