[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.25,0:00:02.05,Default,,0000,0000,0000,,A traditional job interview
Dialogue: 0,0:00:02.07,0:00:06.17,Default,,0000,0000,0000,,is basically a one-sided,\Nhigh pressure interrogation,
Dialogue: 0,0:00:06.19,0:00:08.15,Default,,0000,0000,0000,,almost guaranteed to create
Dialogue: 0,0:00:08.17,0:00:10.46,Default,,0000,0000,0000,,significant psychological strain.
Dialogue: 0,0:00:10.48,0:00:12.89,Default,,0000,0000,0000,,Ironically, such stressful procedures
Dialogue: 0,0:00:12.91,0:00:15.58,Default,,0000,0000,0000,,can totally obscure\Na person's true potential
Dialogue: 0,0:00:15.60,0:00:18.18,Default,,0000,0000,0000,,causing us to overlook a lot of people
Dialogue: 0,0:00:18.20,0:00:19.88,Default,,0000,0000,0000,,who could be great employees.
Dialogue: 0,0:00:19.90,0:00:22.93,Default,,0000,0000,0000,,We need a different way\Nto interview and screen candidates.
Dialogue: 0,0:00:22.95,0:00:25.54,Default,,0000,0000,0000,,One that will reveal\Nhidden potential and talent.
Dialogue: 0,0:00:25.57,0:00:28.08,Default,,0000,0000,0000,,[The Way We Work]
Dialogue: 0,0:00:28.75,0:00:30.79,Default,,0000,0000,0000,,[Made possible with\Nthe support of Dropbox]
Dialogue: 0,0:00:30.82,0:00:32.55,Default,,0000,0000,0000,,Twelve years ago, I founded CY,
Dialogue: 0,0:00:32.58,0:00:34.14,Default,,0000,0000,0000,,an outsource call center
Dialogue: 0,0:00:34.16,0:00:37.40,Default,,0000,0000,0000,,staffed and managed entirely by underdogs.
Dialogue: 0,0:00:37.43,0:00:40.18,Default,,0000,0000,0000,,More than half\Nof our hundreds of employees
Dialogue: 0,0:00:40.20,0:00:41.61,Default,,0000,0000,0000,,are severely disabled.
Dialogue: 0,0:00:41.63,0:00:44.51,Default,,0000,0000,0000,,Others come from other\Ndisadvantaged populations
Dialogue: 0,0:00:44.54,0:00:46.31,Default,,0000,0000,0000,,or just suffer from anxiety,
Dialogue: 0,0:00:46.33,0:00:48.30,Default,,0000,0000,0000,,low self-esteem and lack of confidence.
Dialogue: 0,0:00:48.32,0:00:51.45,Default,,0000,0000,0000,,The problem I needed to solve\Nwhen we started out was
Dialogue: 0,0:00:51.47,0:00:53.95,Default,,0000,0000,0000,,that traditional\Ninterviewing and screening,
Dialogue: 0,0:00:53.97,0:00:56.02,Default,,0000,0000,0000,,especially for entry-level positions,
Dialogue: 0,0:00:56.04,0:00:58.18,Default,,0000,0000,0000,,are totally biased towards people
Dialogue: 0,0:00:58.20,0:01:01.07,Default,,0000,0000,0000,,who function well under intense stress.
Dialogue: 0,0:01:01.09,0:01:04.74,Default,,0000,0000,0000,,Now, if you're screening\Nfor Navy SEALS, I totally get it,
Dialogue: 0,0:01:04.76,0:01:07.93,Default,,0000,0000,0000,,but the capacity to function under duress
Dialogue: 0,0:01:07.95,0:01:12.88,Default,,0000,0000,0000,,is totally irrelevant\Nif the actual job is stocking shelves
Dialogue: 0,0:01:12.90,0:01:16.68,Default,,0000,0000,0000,,or folding T-shirts,\Nunless of course it's Black Friday.
Dialogue: 0,0:01:16.70,0:01:18.64,Default,,0000,0000,0000,,Clara is a classic example.
Dialogue: 0,0:01:18.66,0:01:20.48,Default,,0000,0000,0000,,We met in CY's early days
Dialogue: 0,0:01:20.50,0:01:22.60,Default,,0000,0000,0000,,while she was waiting\Nfor her job interview.
Dialogue: 0,0:01:22.63,0:01:25.94,Default,,0000,0000,0000,,Clara was 25 years old,\Nhad cerebral palsy
Dialogue: 0,0:01:25.96,0:01:27.13,Default,,0000,0000,0000,,and used a walker.
Dialogue: 0,0:01:27.15,0:01:28.79,Default,,0000,0000,0000,,She seemed quite nervous,
Dialogue: 0,0:01:28.81,0:01:32.43,Default,,0000,0000,0000,,but she was likable,\Nintelligent and talkative.
Dialogue: 0,0:01:32.45,0:01:34.59,Default,,0000,0000,0000,,And yet just a short while later,
Dialogue: 0,0:01:34.61,0:01:37.44,Default,,0000,0000,0000,,her interviewer told me\Nthat she had totally failed,
Dialogue: 0,0:01:37.46,0:01:40.45,Default,,0000,0000,0000,,that she couldn't string\Ntwo words together.
Dialogue: 0,0:01:40.47,0:01:42.10,Default,,0000,0000,0000,,The screening philosophy
Dialogue: 0,0:01:42.12,0:01:46.78,Default,,0000,0000,0000,,of "let's pick our employees\Nby viewing them at their worst,"
Dialogue: 0,0:01:46.80,0:01:49.13,Default,,0000,0000,0000,,not only overlooks disabled people
Dialogue: 0,0:01:49.15,0:01:52.65,Default,,0000,0000,0000,,but anyone whose shine\Nis diminished under harsh pressure.
Dialogue: 0,0:01:52.67,0:01:55.33,Default,,0000,0000,0000,,We developed the reverse screening process
Dialogue: 0,0:01:55.35,0:01:56.57,Default,,0000,0000,0000,,to find potential.
Dialogue: 0,0:01:56.60,0:01:58.12,Default,,0000,0000,0000,,And as the name implies,
Dialogue: 0,0:01:58.14,0:02:01.30,Default,,0000,0000,0000,,we go about things\Npractically the opposite way
Dialogue: 0,0:02:01.32,0:02:03.06,Default,,0000,0000,0000,,traditional approaches do.
Dialogue: 0,0:02:03.09,0:02:07.39,Default,,0000,0000,0000,,In a nutshell, if you want to assess\Na candidate's true potential,
Dialogue: 0,0:02:07.41,0:02:11.15,Default,,0000,0000,0000,,see how they function\Nat their best, not their worst,
Dialogue: 0,0:02:11.17,0:02:13.72,Default,,0000,0000,0000,,which for most of us\Nis when we're calm and relaxed,
Dialogue: 0,0:02:13.74,0:02:15.10,Default,,0000,0000,0000,,not stressed and anxious.
Dialogue: 0,0:02:15.12,0:02:18.59,Default,,0000,0000,0000,,So build screening procedures\Nspecifically tailored
Dialogue: 0,0:02:18.61,0:02:20.16,Default,,0000,0000,0000,,to help candidates feel
Dialogue: 0,0:02:20.18,0:02:22.91,Default,,0000,0000,0000,,as emotionally comfortable as possible.
Dialogue: 0,0:02:22.93,0:02:24.98,Default,,0000,0000,0000,,Three examples how you can achieve that.
Dialogue: 0,0:02:25.01,0:02:27.66,Default,,0000,0000,0000,,Lower anxiety and insecurity.
Dialogue: 0,0:02:27.68,0:02:31.06,Default,,0000,0000,0000,,Start out by losing\Nthe whole interrogation vibe.
Dialogue: 0,0:02:31.08,0:02:34.49,Default,,0000,0000,0000,,Rather, interviewers should\Nview themselves as hosts,
Dialogue: 0,0:02:34.51,0:02:36.78,Default,,0000,0000,0000,,be friendly and welcoming.
Dialogue: 0,0:02:36.80,0:02:38.89,Default,,0000,0000,0000,,Choose an environment that's conducive
Dialogue: 0,0:02:38.91,0:02:40.67,Default,,0000,0000,0000,,to putting a candidate at ease,
Dialogue: 0,0:02:40.69,0:02:44.18,Default,,0000,0000,0000,,like making your interview room\Nlook like a living room.
Dialogue: 0,0:02:44.20,0:02:46.47,Default,,0000,0000,0000,,People are most confident\Ndiscussing things
Dialogue: 0,0:02:46.49,0:02:49.16,Default,,0000,0000,0000,,about which they are\Nknowledgeable and passionate.
Dialogue: 0,0:02:49.18,0:02:51.74,Default,,0000,0000,0000,,So we ask candidates\Nto fill out a short questionnaire
Dialogue: 0,0:02:51.76,0:02:52.95,Default,,0000,0000,0000,,about their hobbies,
Dialogue: 0,0:02:52.97,0:02:55.33,Default,,0000,0000,0000,,and we start out the interview\Nby discussing those
Dialogue: 0,0:02:55.35,0:02:58.04,Default,,0000,0000,0000,,so that candidates could bring forth\Ntheir verbal skills,
Dialogue: 0,0:02:58.06,0:02:59.73,Default,,0000,0000,0000,,strengths and personality.
Dialogue: 0,0:02:59.75,0:03:02.86,Default,,0000,0000,0000,,Assess skills in everyday life situations
Dialogue: 0,0:03:02.88,0:03:05.05,Default,,0000,0000,0000,,with which the candidates are familiar.
Dialogue: 0,0:03:05.07,0:03:09.30,Default,,0000,0000,0000,,For instance, sales positions\Nrequire the ability to use persuasion.
Dialogue: 0,0:03:09.32,0:03:11.39,Default,,0000,0000,0000,,So ask the candidate to role play
Dialogue: 0,0:03:11.41,0:03:13.12,Default,,0000,0000,0000,,how they would persuade a neighbor
Dialogue: 0,0:03:13.14,0:03:14.82,Default,,0000,0000,0000,,to pay an extra maintenance fee
Dialogue: 0,0:03:14.84,0:03:16.75,Default,,0000,0000,0000,,for the renovations of their lobby.
Dialogue: 0,0:03:16.77,0:03:19.72,Default,,0000,0000,0000,,Looking for tough,\Nfull-throttle negotiations?
Dialogue: 0,0:03:19.74,0:03:21.57,Default,,0000,0000,0000,,Ask the candidate to describe
Dialogue: 0,0:03:21.59,0:03:23.80,Default,,0000,0000,0000,,how they would persuade a teenager
Dialogue: 0,0:03:23.82,0:03:27.41,Default,,0000,0000,0000,,to not look at their phone\Nduring a family dinner.
Dialogue: 0,0:03:27.73,0:03:30.32,Default,,0000,0000,0000,,Help them move beyond the stuck points
Dialogue: 0,0:03:30.34,0:03:32.94,Default,,0000,0000,0000,,to see how they adapt and learn.
Dialogue: 0,0:03:32.96,0:03:34.68,Default,,0000,0000,0000,,In the reverse screening process,
Dialogue: 0,0:03:34.70,0:03:37.02,Default,,0000,0000,0000,,we offer candidates three lifelines.
Dialogue: 0,0:03:37.05,0:03:39.38,Default,,0000,0000,0000,,We call it "Who Wants to Be an Employee?"
Dialogue: 0,0:03:39.40,0:03:41.27,Default,,0000,0000,0000,,If the candidate asks for a hint,
Dialogue: 0,0:03:41.29,0:03:44.03,Default,,0000,0000,0000,,the interviewer will model\Na few correct arguments
Dialogue: 0,0:03:44.05,0:03:46.92,Default,,0000,0000,0000,,and ask the candidate\Nto role play the scenario
Dialogue: 0,0:03:46.94,0:03:50.91,Default,,0000,0000,0000,,to see how convincingly\Nthey absorb and convey those points.
Dialogue: 0,0:03:51.100,0:03:55.41,Default,,0000,0000,0000,,Finding people's true potential\Nmakes for happier,
Dialogue: 0,0:03:55.43,0:03:59.52,Default,,0000,0000,0000,,more diverse, and more successful\Ncompanies and employees.
Dialogue: 0,0:03:59.54,0:04:02.03,Default,,0000,0000,0000,,Remember Clara? We hired her.
Dialogue: 0,0:04:02.05,0:04:03.60,Default,,0000,0000,0000,,She gradually improved
Dialogue: 0,0:04:03.62,0:04:06.15,Default,,0000,0000,0000,,until she hit her targets\Nof calls per hour,
Dialogue: 0,0:04:06.18,0:04:08.59,Default,,0000,0000,0000,,and then she kept on getting better.
Dialogue: 0,0:04:08.61,0:04:10.92,Default,,0000,0000,0000,,And nowadays Clara gives talks
Dialogue: 0,0:04:10.94,0:04:14.87,Default,,0000,0000,0000,,about how many years ago\Nno one, including herself,
Dialogue: 0,0:04:14.89,0:04:17.41,Default,,0000,0000,0000,,believed she had any potential at all.
Dialogue: 0,0:04:17.43,0:04:20.24,Default,,0000,0000,0000,,A job is so much more than a paycheck,
Dialogue: 0,0:04:20.27,0:04:22.88,Default,,0000,0000,0000,,especially for marginalized populations.
Dialogue: 0,0:04:22.91,0:04:26.76,Default,,0000,0000,0000,,By finding and hiring\Nthose you might otherwise overlook,
Dialogue: 0,0:04:26.78,0:04:29.40,Default,,0000,0000,0000,,you will not only\Nbenefit your own company,
Dialogue: 0,0:04:29.42,0:04:32.43,Default,,0000,0000,0000,,you will literally\Ntransform people's lives.
Dialogue: 0,0:04:32.45,0:04:36.45,Default,,0000,0000,0000,,The opportunity to win\Nwith underdogs is all around you.
Dialogue: 0,0:04:36.47,0:04:37.78,Default,,0000,0000,0000,,Make sure to grab it.