Now, we're going to talk 
about enchanting up, i.e. your boss.

How do you enchant a boss, 
someone who works above you?

I hate to tell you, but 
the way to do it is

when your boss asks 
you to do something

you drop everything and do 
what he or she asks. It is that simple.

Most important 
lesson I could tell you

right now as you 
enter the job market.

If your boss asks you to do 
something, do it. It might be stupid.

It might be 
sub-optimal.

You may 
think, "Well,

I'm working on the manual. 
If I don't finish the manual

we can't ship 
the product."

Arguably, working on the 
manual is much more important

than making a 
PowerPoint presentation.

That's from 
your point of view.

That might not be his or her 
point of view. Drop everything.

Just do it!

Second thing 
is prototype fast.

Your boss gives you a project, 
says "I need this in a week."

The next day, come 
back with a prototype.

You want to come back with 
a prototype for 2 reasons.

One, to show that you're 
really on top of things.

You really did 
drop everything.

Second thing is a 
prototype significantly increases

the probability you 
will do the right thing.

This is the prototype for 
what became this presentation.

This is the level of specificity 
that I had. I had the text.

I even had some sample pictures, 
and I sent it to a designer.

I said, "This is the prototype. 
Now, you make it beautiful."

Create a prototype.

And the third thing is, you 
should always deliver bad news early.

You should tell people bad news, 
particularly people you work for,

something is going wrong.

If you want to be a 
world-class enchanter,

you not only tell people 
something is going wrong early,

you also tell it with some 
suggested ways to fix the problem

and that will 
enchant your boss.

The next step is to enchant 
people who work for you

because as you go up 
the corporate chain,

you will have people
working for you.

This is how to make them very 
happy. First of all, you provide MAP.

MAP stands for mastery,
autonomy and purpose. Let me explain.

Mastery means if you work for me, 
if you work for this organization,

you will acquire new skills.

You will master social media. 
You will master video editing.

You will master programming. 
You will master writing, master selling.

Whatever it is. So, we offer you 
an opportunity to improve yourself.

You will be improving 
yourself autonomously.

We are not going to 
micromanage you,

and you're going to be doing 
these tasks. You'll be mastering things.

You'll be working autonomously 
and at a higher purpose.

This organization has 
a higher purpose.

Productivity, creativity,

peace of mind, ending 
pollution, whatever it is.

We have a high purpose 
at this organization.

If you do these 
three things,

you will enchant 
people who work for you.

The next thing, 
empower action.

Basically, you're 
saying to people,

"I trust you. I trust your judgment. 
I empower you to take action."

Part of autonomous. 
Empower people to do things,

and the third thing is you need 
to be willing to suck it up,

meaning that you never 
ask people who work for you

to do something that you, 
yourself would not do. Right?

So, if you're asking someone 
to fly to Mumbai Coach,

you better be willing to 
fly to Mumbai Coach, too.

This is a picture of Mike Rowe 
of Dirty Jobs, enchanting person.

What makes him enchanting 
is if you watch Dirty Jobs,

he is willing to get 
into the sewer.

He is willing to get into 
the muck and the dirt, and

the crap and do whatever 
that crew also does.

That's what makes Mike Rowe 
enchanting. He sucks it up.