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Now, we're going to talk 
about enchanting up, i.e. your boss.

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How do you enchant a boss, 
someone who works above you?

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I hate to tell you, but 
the way to do it is

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when your boss asks 
you to do something

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you drop everything and do 
what he or she asks. It is that simple.

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Most important 
lesson I could tell you

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right now as you 
enter the job market.

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If your boss asks you to do 
something, do it. It might be stupid.

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It might be 
sub-optimal.

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You may 
think, "Well,

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I'm working on the manual. 
If I don't finish the manual

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we can't ship 
the product."

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Arguably, working on the 
manual is much more important

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than making a 
PowerPoint presentation.

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That's from 
your point of view.

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That might not be his or her 
point of view. Drop everything.

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Just do it!

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Second thing 
is prototype fast.

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Your boss gives you a project, 
says "I need this in a week."

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The next day, come 
back with a prototype.

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You want to come back with 
a prototype for 2 reasons.

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One, to show that you're 
really on top of things.

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You really did 
drop everything.

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Second thing is a 
prototype significantly increases

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the probability you 
will do the right thing.

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This is the prototype for 
what became this presentation.

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This is the level of specificity 
that I had. I had the text.

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I even had some sample pictures, 
and I sent it to a designer.

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I said, "This is the prototype. 
Now, you make it beautiful."

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Create a prototype.

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And the third thing is, you 
should always deliver bad news early.

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You should tell people bad news, 
particularly people you work for,

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something is going wrong.

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If you want to be a 
world-class enchanter,

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you not only tell people 
something is going wrong early,

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you also tell it with some 
suggested ways to fix the problem

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and that will 
enchant your boss.

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The next step is to enchant 
people who work for you

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because as you go up 
the corporate chain,

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you will have people
working for you.

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This is how to make them very 
happy. First of all, you provide MAP.

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MAP stands for mastery,
autonomy and purpose. Let me explain.

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Mastery means if you work for me, 
if you work for this organization,

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you will acquire new skills.

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You will master social media. 
You will master video editing.

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You will master programming. 
You will master writing, master selling.

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Whatever it is. So, we offer you 
an opportunity to improve yourself.

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You will be improving 
yourself autonomously.

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We are not going to 
micromanage you,

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and you're going to be doing 
these tasks. You'll be mastering things.

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You'll be working autonomously 
and at a higher purpose.

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This organization has 
a higher purpose.

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Productivity, creativity,

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peace of mind, ending 
pollution, whatever it is.

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We have a high purpose 
at this organization.

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If you do these 
three things,

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you will enchant 
people who work for you.

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The next thing, 
empower action.

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Basically, you're 
saying to people,

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"I trust you. I trust your judgment. 
I empower you to take action."

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Part of autonomous. 
Empower people to do things,

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and the third thing is you need 
to be willing to suck it up,

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meaning that you never 
ask people who work for you

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to do something that you, 
yourself would not do. Right?

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So, if you're asking someone 
to fly to Mumbai Coach,

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you better be willing to 
fly to Mumbai Coach, too.

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This is a picture of Mike Rowe 
of Dirty Jobs, enchanting person.

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What makes him enchanting 
is if you watch Dirty Jobs,

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he is willing to get 
into the sewer.

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He is willing to get into 
the muck and the dirt, and

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the crap and do whatever 
that crew also does.

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That's what makes Mike Rowe 
enchanting. He sucks it up.