0:00:03.950,0:00:07.439
Now, we're going to talk [br]about enchanting up, i.e. your boss.

0:00:07.490,0:00:11.149
How do you enchant a boss, [br]someone who works above you?

0:00:13.000,0:00:15.189
I hate to tell you, but [br]the way to do it is

0:00:15.190,0:00:17.094
when your boss asks [br]you to do something

0:00:17.094,0:00:21.359
you drop everything and do [br]what he or she asks. It is that simple.

0:00:21.790,0:00:23.599
Most important [br]lesson I could tell you

0:00:23.599,0:00:25.429
right now as you [br]enter the job market.

0:00:25.429,0:00:28.689
If your boss asks you to do [br]something, do it. It might be stupid.

0:00:30.460,0:00:31.610
It might be [br]sub-optimal.

0:00:31.610,0:00:32.619
You may [br]think, "Well,

0:00:32.619,0:00:35.239
I'm working on the manual. [br]If I don't finish the manual

0:00:35.239,0:00:36.590
we can't ship [br]the product."

0:00:36.590,0:00:38.669
Arguably, working on the [br]manual is much more important

0:00:38.670,0:00:40.684
than making a [br]PowerPoint presentation.

0:00:40.890,0:00:42.549
That's from [br]your point of view.

0:00:42.580,0:00:46.564
That might not be his or her [br]point of view. Drop everything.

0:00:46.620,0:00:48.349
Just do it!

0:00:49.360,0:00:53.114
Second thing [br]is prototype fast.

0:00:53.360,0:00:56.349
Your boss gives you a project, [br]says "I need this in a week."

0:00:56.440,0:00:59.051
The next day, come [br]back with a prototype.

0:00:59.051,0:01:01.570
You want to come back with [br]a prototype for 2 reasons.

0:01:01.570,0:01:03.910
One, to show that you're [br]really on top of things.

0:01:03.910,0:01:05.891
You really did [br]drop everything.

0:01:05.891,0:01:09.380
Second thing is a [br]prototype significantly increases

0:01:09.380,0:01:11.889
the probability you [br]will do the right thing.

0:01:12.400,0:01:16.469
This is the prototype for [br]what became this presentation.

0:01:17.330,0:01:22.684
This is the level of specificity [br]that I had. I had the text.

0:01:22.760,0:01:26.189
I even had some sample pictures, [br]and I sent it to a designer.

0:01:26.190,0:01:29.869
I said, "This is the prototype. [br]Now, you make it beautiful."

0:01:30.080,0:01:31.599
Create a prototype.

0:01:31.820,0:01:36.179
And the third thing is, you [br]should always deliver bad news early.

0:01:36.980,0:01:40.179
You should tell people bad news, [br]particularly people you work for,

0:01:40.270,0:01:41.794
something is going wrong.

0:01:41.920,0:01:44.319
If you want to be a [br]world-class enchanter,

0:01:44.410,0:01:47.164
you not only tell people [br]something is going wrong early,

0:01:47.320,0:01:52.989
you also tell it with some [br]suggested ways to fix the problem

0:01:53.100,0:01:55.049
and that will [br]enchant your boss.

0:01:55.350,0:01:58.940
The next step is to enchant [br]people who work for you

0:01:59.040,0:02:01.920
because as you go up [br]the corporate chain,

0:02:01.920,0:02:03.684
you will have people[br]working for you.

0:02:03.690,0:02:07.369
This is how to make them very [br]happy. First of all, you provide MAP.

0:02:07.800,0:02:14.879
MAP stands for mastery,[br]autonomy and purpose. Let me explain.

0:02:15.100,0:02:19.394
Mastery means if you work for me, [br]if you work for this organization,

0:02:19.530,0:02:21.234
you will acquire new skills.

0:02:21.330,0:02:24.909
You will master social media. [br]You will master video editing.

0:02:24.990,0:02:29.289
You will master programming. [br]You will master writing, master selling.

0:02:29.290,0:02:35.959
Whatever it is. So, we offer you [br]an opportunity to improve yourself.

0:02:36.220,0:02:38.449
You will be improving [br]yourself autonomously.

0:02:38.450,0:02:40.459
We are not going to [br]micromanage you,

0:02:40.610,0:02:45.489
and you're going to be doing [br]these tasks. You'll be mastering things.

0:02:45.490,0:02:49.139
You'll be working autonomously [br]and at a higher purpose.

0:02:49.180,0:02:51.414
This organization has [br]a higher purpose.

0:02:51.690,0:02:53.289
Productivity, creativity,

0:02:53.290,0:02:56.469
peace of mind, ending [br]pollution, whatever it is.

0:02:56.470,0:02:58.909
We have a high purpose [br]at this organization.

0:02:58.910,0:03:00.594
If you do these [br]three things,

0:03:00.670,0:03:03.469
you will enchant [br]people who work for you.

0:03:03.920,0:03:06.130
The next thing, [br]empower action.

0:03:06.130,0:03:07.829
Basically, you're [br]saying to people,

0:03:07.829,0:03:11.529
"I trust you. I trust your judgment. [br]I empower you to take action."

0:03:11.730,0:03:15.454
Part of autonomous. [br]Empower people to do things,

0:03:15.620,0:03:19.449
and the third thing is you need [br]to be willing to suck it up,

0:03:19.990,0:03:22.429
meaning that you never [br]ask people who work for you

0:03:22.430,0:03:26.669
to do something that you, [br]yourself would not do. Right?

0:03:26.730,0:03:30.049
So, if you're asking someone [br]to fly to Mumbai Coach,

0:03:30.170,0:03:33.139
you better be willing to [br]fly to Mumbai Coach, too.

0:03:33.750,0:03:37.529
This is a picture of Mike Rowe [br]of Dirty Jobs, enchanting person.

0:03:37.630,0:03:40.969
What makes him enchanting [br]is if you watch Dirty Jobs,

0:03:41.120,0:03:43.669
he is willing to get [br]into the sewer.

0:03:43.870,0:03:48.409
He is willing to get into [br]the muck and the dirt, and

0:03:48.410,0:03:52.049
the crap and do whatever [br]that crew also does.

0:03:52.050,0:03:56.660
That's what makes Mike Rowe [br]enchanting. He sucks it up.