WEBVTT

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I think someone has accessed my Yahoo account

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Here are some signs that someone else may be using your account

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Your Yahoo Mail account has been sending spam

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There are emails in your Sent folder that you didnt' send

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You send messages but aren't getting any replies

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Your account log shows strange login activity

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Account information has been deleted or changed without your approval

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If you see any of these symptoms, change your password!!

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Start from the Yahoo home page

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Click your name

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Or start from another Yahoo page

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Click the gear icon

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Select Account Info

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You may be asked to re-enter your password

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If so, type your current password and click Sign In

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Now you can see your account information

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Click Account security

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Click Change password

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Enter your new password

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Your new password must be between 8 and 32 characters long

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It cannot be a single character repeated and cannot contain your name or your Yahoo ID

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It cannot be the same as or similar to a password you've used before

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Don't use the same password that you use on another site!

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Enter your new password again to confirm it

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Secure your account

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Verify your account recovery information

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Is this information correct for your account??

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Yes? Then no problem!

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No? You need to fix it!

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Be sure there's at least one mobile device associated with your account so we can send you a text message if you need help

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Add valid numbers

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Delete any incorrect or obsolete numbers

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Also be sure that your alternate email information is correct

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These should be non-Yahoo addresses where you can receive email in case you can't access your Yahoo Mail account

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Add valid addresses

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Delete any invalid email addresses

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Keep your account secure in the future

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Update your password and account information frequently

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Consider enabling on-demand passwords